101 to 125 of 409 Customer Experience Jobs in the South East

data and AI, achieves meaningful improvements in data governance and control, and drives measurable business value and innovation. The role requires not only deep experience in data and AI but also a continuous outward-looking perspective - actively engaging with industry peers, partners and thought leaders to understand best practice … Data governance and strategy - ensuring trusted, well-governed, secure and accessible data assets AI - leveraging those assets to deliver automation, insight, augmentation, business and customer experience transformation The Director ensures these capabilities operate in alignment, recognising that AI effectiveness depends on strong data governance, architecture and accessibility, while ...

Income protection Access to Saga Academy, our bespoke learning platform Job Introduction Operational Excellence Manager Salary – £40,000 - £45,000 per annum, dependent on experience Folkestone Hybrid As our Operational Excellence Manager, you'll play a key role in helping Saga become simpler, smarter and more efficient. … continuous improvement frameworks across Saga Insurance. Other accountabilities will include: Driving continuous improvement across operational processes and practices, reducing waste and cost whilst improving customer and colleague experience Partnering with the customer experience and data teams to ensure all change is joined up, understood, measured ...

Operational Excellence Manager Salary £40,000 - £45,000 per annum, dependent on experience Folkestone Hybrid As our Operational Excellence Manager, youll play a key role in helping Saga become simpler, smarter and more efficient. Youll use data, insight and structured problem-solving to understand opportunities, redesign processes and deliver … continuous improvement frameworks across Saga Insurance. Other accountabilities will include: Driving continuous improvement across operational processes and practices, reducing waste and cost whilst improving customer and colleague experience Partnering with the customer experience and data teams to ensure all change is joined up, understood, measured ...

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions and is at the forefront of the Generative AI evolution. We're looking for an Infrastructure Engineer to join us at our head office in Bracknell, Berkshire. In this role … observability, and security and compliance. What we are looking for We're seeking a motivated infrastructure professional with at least 2 years of experience in platform engineering, DevOps, or infrastructure operations. You'll contribute to the design, delivery and maintenance of globally distributed cloud infrastructure, ensuring resilience, scalability ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

that improves efficiency, financial control and visibility of organisational spend. Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Own and grow a portfolio of strategic customer accounts … building trusted relationships while driving account expansion and long-term commercial success. Working closely with Customer Success, Professional Services and Product teams, you’ll play a key role in increasing customer value, strengthening retention and identifying new revenue opportunities Develop strategic account plans, lead Executive Business Reviews ...

Salary up to £80,000 This is an opportunity to lead strategic eCommerce partnerships for a growing digital consultancy at the forefront of commerce, customer experience, and technology. You'll work with senior stakeholders, shape digital growth strategies, and play a key role in delivering commercially impactful solutions … ambitious brands. The Company They are a specialist digital consultancy focused on delivering high-quality eCommerce and customer experience solutions. Combining commercial strategy, design, and technology, they partner with well-known consumer brands to create seamless digital journeys and drive measurable business outcomes. Their culture prioritises collaboration, continuous ...

definition of the strategic direction and architectural governance of VodafoneThree's Network Services, Core and Infrastructure domains. It ensures alignment with business aspirations, customer experience goals, and commercial outcomes, while driving integration across Voice and Data core networks, Value Added Services, Messaging Platforms, Data Centres, Cloud, Automation … broad range of skills and knowledge across other disciplines (the horizontal bar). The majority of the roles/responsibilities and experience described below are generic covering all L5 Manager roles in the Network Services, Core and Infrastructure Strategy and Architecture team but individuals are expected to have deep ...

Senior Infrastructure Operations Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting critical services across finance, emergency response, and government sectors. We’re looking for a technically skilled and solutions-driven Senior Infrastructure Operations Engineer to join … culture of collaboration, agility and continuous improvement. About you... Bachelor’s degree in Computer Science, Engineering, or a related STEM field. 5+ years of experience in Infrastructure, SRE, DevOps or similar roles (or 3+ years plus 2+ years in customer support). Strong scripting and automation skills (PowerShell ...

together. At Parico, we deliver world-class solutions thattransform the way that our clients use technology. The Role: Parico is seeking an experienced and customer-focused Product Manager to lead the development and lifecycle management of digital products and technology services. The successful candidate will be responsible for defining … business stakeholders to deliver solutions that create measurable value for customers and the organisation. The Product Manager will act as the voice of the customer, ensuring product decisions are informed by user needs, business objectives, market trends, and technical feasibility. What You'll Be Doing: Product Strategy and Vision ...

Logistics market space. They provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. Role Description The Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible … will be expected to spend a significant amount of time meeting customers out of the office and travelling. Main areas of responsibility Managing a customer portfolio for mid-tier customers; Acting as the primary point of contact for customers; Liaise with internal departments, including Customer Services, Operations, Pricing ...

site | £400-440 Day Rate This is an opportunity to join a well-established consumer-facing organisation undergoing a significant transformation within its customer marketing function. The project combines hands-on campaign delivery with strategic platform optimisation, offering the chance to make a tangible impact across customer communications … data utilisation, and marketing operations. The Company They are a recognised subscription-led business with a large customer base and a strong focus on customer engagement. Following a recent restructure, they have introduced a new customer marketing model centred around acquisition, retention, and customer journey planning. ...

Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You'll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers … completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing service and job status updates * Supporting improvements to helpdesk processes and technical documentation ABOUT YOU We're looking ...

consistent retailer strategy across the region. You will also lead a Bratislava-based team responsible for Amazon content excellence, ensuring an outstanding online customer experience across multiple European markets. What You Will Do Manage strategic relationships with major international retail partners across Europe. Build executive-level partnerships … growth opportunities. Lead and develop a team of content specialists supporting Amazon operations across multiple European markets. Drive continuous improvement in digital shelf excellence, customer experience, and online conversion performance. Support the development of sales capabilities through coaching, training, and certification programs. What We're Looking For Significant ...

richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed … drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long‐term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating ...

technological and organisational change. Brief Summary Our client have experienced significant growth over the past three years, increasing both the size of our customer base and the range and complexity of the products and services we support. As our hardware, software and connected systems continue to evolve … continuous improvement. The successful candidate will lead a team of lead a team of Support Engineers supporting both hardware and software across our UK customer base, while also providing technical escalation support for international customers when required. We are looking for someone with strong technical aptitude and the motivation ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

working. Location: Reading (Hybrid working 2/3 days per week) Contract type: Permanent – full-time, 37 hours per week Salary: Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing About the Role We are looking for an experienced focused Product Manager to join … Managed DIA, and SD-WAN services. As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives. Key Responsibilities Define ...

working.**Location**: Reading (Hybrid working 2/3 days per week)**Contract type**: Permanent – full-time, 37 hours per week**Salary:** Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing**About the Role**We are looking for an experienced focused Product Manager to join …/Managed DIA, and SD-WAN services.As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives.**Key Responsibilities**· Define ...

Implementation Manager The Role Are you passionate about creating exceptional customer experiences and helping customers succeed from day one? Do you thrive in fast-paced environments where your ability to organise, educate, and build strong relationships sets customers up for long-term success? If so, this is an exciting … opportunity to join our Customer Success Team as an Implementation Manager. In this role, you'll play a key part in setting our customers up for long-term success - working closely with them to understand their goals and challenges and guiding them through the onboarding and implementation process. ...

What you will do Develop local business and brand plans for the Connected Care portfolio, aligned with country and EMEA priorities and informed by customer, partner and market insights Lead the introduction and lifecycle management of new products and services across the UK and Ireland, including pilots, controlled market … solutions, providing product knowledge, training and current communication materials to internal and external stakeholders Generate market and competitor insight to strengthen digital product positioning, customer communications and objection handling Partner with Customer Experience, Implementation and Sales teams to improve clinic pathways, support sustainable adoption, customer visits ...

insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs. Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market … leading customer experience. From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable. As we continue to grow as an increasingly digitised business, our colleagues play a critical role ...

embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real‐time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity … serve as the strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform the way they … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...