76 to 100 of 214 Customer Experience Jobs in the South East

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer, your … primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer, your … primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support ...

most complex organisations, this is worth reading. As an L2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. … travel stop being a feature and start being a cost. This role offers the technical challenge without that trade-off. You get autonomy, direct customer impact, and the stability of a growing product company. The skills you build here are rare. Deep knowledge of SAP transport management, ABAP debugging ...

owning commercial targets (renewals, expansion, or revenue growth). Strong understanding of customer lifecycle management and success methodologies . Experience with CX tools and platforms (e.g., Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar). Excellent stakeholder management and communication skills , with the ability to influence … execution of lifecycle motions. Identify expansion and cross-sell opportunities and trigger upsell motions. Track partner health scores, usage analytics, and adoption KPIs via CX tools and platforms (e.g., Success Hub, PXP, PX Cloud). Capture and report on use cases, success stories, and feedback loops. How Success Is Measured ...

skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service … work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in communications, PR, or marketing communications A strong writing instinct - you know when something feels right or wrong on the page … stakeholders and competing priorities The ability to simplify complexity without stripping out meaning A natural curiosity for how messaging influences behaviour and engagement Experience measuring communication activity or campaign performance Comfortable with Microsoft Office, especially PowerPoint, Word, Excel HubSpot experience is preferred. What matters here is mindset ...

extension. Operating across multiple international markets, the business is transforming the self-storage industry through the use of cutting-edge technology and innovative customer experiences. Having experienced significant growth, they continue to invest heavily in technology to support their expansion and are looking for an experienced Project Manager … international locations. The Role The successful candidate will take ownership of two high-profile projects: Delivery of a new enterprise CRM platform to improve customer engagement, operational efficiency and business processes. Implementation of a new access control system across international storage facilities, enhancing customer experience, security ...

accounting platforms, and the accounting orchestration layer behind them. Own product strategy and roadmap for a key area of the platform, shaping the customer experience across web and mobile. Partner with engineering to manage priorities, technical trade-offs, and delivery timelines. Use customer research, stakeholder feedback … data insights to identify opportunities and prioritise initiatives. Lead cross-functional teams to deliver roadmap objectives and measure success against key business and customer outcomes. Requirements 47 years product management experience in fintech, payments, or financial services. Experience with ERP integrations, accounting systems, or financial operations, with ...

line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating … when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements Superb customer service, telephone and client facing skills Experience working ...

central point of coordination for service activity. You’ll be responsible for keeping things moving behind the scenes—scheduling engineers, managing service records, handling customer queries, and ensuring all documentation and processes are accurately maintained. This is a busy, varied position where no two days are the same. … approach, especially when supporting customers and resolving service-related queries. Key Responsibilities: Schedule and coordinate service appointments to ensure efficient engineer deployment and timely customer support Maintain accurate service records, work orders and customer communications on internal systems Handle incoming customer enquiries via phone and email, providing ...

information into insight? Do you thrive on developing reporting solutions, driving continuous improvement, and helping stakeholders make smarter decisions through data? If you have experience leading reporting teams, leveraging tools such as Power BI and SQL, and creating a culture of data-driven decision-making, we'd love … automate processes, improve efficiency, and introduce innovative reporting solutions. Working closely with stakeholders across the group, you'll provide meaningful performance insights that enhance customer experience and operational effectiveness. You'll also play a key role in developing analytical capability within the team, helping colleagues maximise the value ...

shape how the team does the same. Key Responsibilities Own product strategy and roadmap for a key area of the platform, shaping the customer experience across web and mobile. Partner with engineering to manage priorities, technical trade-offs, and delivery timelines. Use customer research, stakeholder feedback … data insights to identify opportunities and prioritise initiatives. Lead cross-functional teams to deliver roadmap objectives and measure success against key business and customer outcomes. Requirements 47 years product management experience in fintech, payments, or financial services. Experience owning product strategy and roadmaps for complex products. Strong ...

leading organisation on a 6-month fixed-term contract based near Heathrow . This is an excellent opportunity for someone with a strong customer service background and previous supervisory or team leadership experience to lead a small team of up to seven people within a fast-paced Service … Management environment. You'll be responsible for ensuring exceptional customer service, supporting and developing your team, and overseeing the smooth running of each shift. This is an on site role working a 4 days on, 4 days off shift pattern, covering both days and nights . What will ...

receive an alert: Chief Digital and Information Officer Date: 16 Mar 2026 Location: Gatwick, GB Salary: Up to £175,000 per annum dependent upon experience Contract Type: Permanent – Full Time Security Level: SC Base Location: Aviation House, Gatwick We are the UK's aviation and aerospace regulator and recognised … caa.co.uk The Role The Chief Digital and Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct ...

Technology Stack for Workflow Management adheres to Compliance & Policy Requirements. Support MarTech leadership in implementing martech strategy and specific initiatives. What you'll bring: Experience of working with Adobe Workfront or similar Workflow management tools, integrating them with wider marketing technology & ensuring deployment and adoption across complex organisations. Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing ...

five-day working week but there will be week's where you may need to travel to our London and Lincoln offices. SKILLS AND EXPERIENCE REQUIRED You will already have significant experience within a HR Advisory, Employee Relations or People & Culture role and be confident managing complex employee … relations issues independently. You will also have: Strong working knowledge of UK employment law. Experience managing disciplinary, grievance, capability, absence and performance cases. Experience supporting organisational change, including TUPE. A solid understanding of HR compliance, vetting processes and Right to Work legislation. Excellent communication and stakeholder management skills. ...

five-day working week but there will be week's where you may need to travel to our London and Lincoln offices. SKILLS AND EXPERIENCE REQUIRED You will already have significant experience within a HR Advisory, Employee Relations or People & Culture role and be confident managing complex employee … relations issues independently. You will also have: Strong working knowledge of UK employment law. Experience managing disciplinary, grievance, capability, absence and performance cases. Experience supporting organisational change, including TUPE. A solid understanding of HR compliance, vetting processes and Right to Work legislation. Excellent communication and stakeholder management skills. ...

answers you need, instantly! * JOB DETAILS At Apogee Corporation, we are shaping what modern workplace services look like - combining over 30 years of experience with the innovation strength of being an independent subsidiary of HP Inc. We help organisations work smarter, faster, and with far less friction. Our ambition … partner growth Work closely with operational teams to ensure services are deliverable, scalable, and efficient Resolve commercial or delivery challenges where needed, balancing customer expectations with operational reality Build and manage a healthy pipeline and use data to drive performance improvement A typical working pattern is Monday to Friday ...

Hours: Monday–Friday, full-time Location: Must live within a 45-minute commute of WD6 A fantastic opportunity for an ambitious, customer-focused Internal IT Sales Executive who thrives in a high-energy, proactive, B2B sales environment . This role is ideal for someone who enjoys building relationships, driving … existing customers High-volume outbound calling — cold & warm calls to discuss IT needs, renewals, and alternative solutions Handling inbound enquiries and responding professionally to customer emails and calls Delivering an exceptional customer experience with a customer-first mindset Attending face-to-face meetings with B2B organisations ...

subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We are seeking a highly motivated and customer-focused Professional Services Engineer to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Professional Services Engineer to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line ...

reporting function. You’ll be embedded in a product/platform squad, working alongside Product Managers, Engineers and Designers to turn data into better customer experiences, sharper commercial decisions and data-powered product features. The role is full-stack in direction, but you do not need to be world … keep moving across analytics, data science and data engineering. What you’ll be doing: Acting as the data voice inside a product squad Analysing customer journeys, friction points, retention drivers and feature opportunities Connecting product work to commercial outcomes such as conversion, retention and margin Defining success metrics with ...

Reliability, creativity, and adaptability are vital for this dynamic role, together with exceptional interpersonal, organisational, and communication skills. This is a chance to gain experience within an organisation where individuals thrive on change and innovation, while working towards a recognised marketing qualification within a growing SME. Please note: Enhanced … skills Strong written and verbal communication skills Ability to think ahead and proactively identify opportunities Understanding of the importance of delivering a high-quality customer experience Open and friendly communication style Good attention to detail Basic knowledge of Microsoft Office applications Interest in digital marketing, branding, and communications ...

digital operations. Working across the business, you'll help modernise systems, simplify processes and introduce new ways of working that enhance both the customer journey and colleague experience. Whether it's supporting omnichannel growth, improving supply chain efficiency, delivering technology upgrades or embedding data-driven decision making … colleagues and commercial performance. You'll be comfortable operating across multiple functions, influencing senior stakeholders and bringing together diverse teams to deliver successful outcomes. Experience & Skills Degree qualified or professionally accredited in Business, Change Management, Project Management or a related discipline. Significant experience leading business and technology transformation ...