26 to 50 of 225 Customer Experience Jobs in the South East

Activities & Wellbeing Co-ordinator (Customer Experience Lead) Full & Part Time Roles available £26,436 per annum (pro-Rata) Up to 40 hours per week on a rota basis (weekends included) Cedar Lodge, Eastfield Lane, Whitchurch-on-Thames, Reading, RG8 7EJ Role Overview We are seeking an enthusiastic, creative … caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside Cedar Lodge. Responsibilities and Duties Enrichment ...

Digital Experience & Analytics Manager Salary: £52,000 - £60,000 per annum, dependent on experience Permanent London/Folkestone Hybrid At Saga, we're evolving the way we connect with our customers, creating seamless, personalised digital experiences that support every stage of their journey across our Travel, Insurance, Money … Publishing businesses. As our Digital Experience and Analytics Manager, you'll play a central role in shaping that experience, leading a team of digital experience, optimisation and analytics specialists to ensure our websites continually deliver exceptional customer outcomes alongside measurable commercial success. Working across the wider ...

Line IT Support Officer/Customer Experience Officer East Sussex County Council Agency: Adecco Recruitment Pay Rate: £17.13 per hour PAYE or £22.19 per hour Umbrella Location: East Sussex with some travel to Brighton & Surrey Contract: Temporary About the Role Adecco are delighted to be recruiting on behalf … East Sussex County Council for a Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience ...

growing UK technology manufacturer is looking to appoint an experienced Key Account Manager to take ownership of several of its most strategically important global customer relationships (around 6 to 8 companies). Most of the accounts are divisions of global US-based multi-billion dollar organisations. So, the divisions … expect to find in someone used to being in meetings with board-level stakeholders at these companies. You must have a background in/experience of the industrial electronics industry. You'll be responsible for managing complex, high-value relationships with divisions of some of the world's largest ...

Team : Customer Engagement Primary Place of Work: Sava School of Surveying, 4 Mill Square, Featherstone Road, Milton Keynes, MK12 5ZD Responsible to: Sales and Marketing Director Contract Type : Permanent, Full/Part-Time, 5 days a week – 37 hours across core hours of 8.00 – 18.00 Hybrid Role : Mon - Thurs … team. What the job is about This is a role managing a busy operational team, focused on ensuring that our customers have the best experience whilst undertaking their qualification or training with us. Your main responsibility will be to schedule, organise, and lead by ensuring all necessary resources ...

Role: Customer Support Associate Location: Brighton, East Sussex, Hybrid Hours: Full-time Contract: 3-month Fixed Term Contract Pay: £13.85 per hour An excellent opportunity has arisen for a Customer Support Associate to join one of our longstanding clients, a growing technology-led business based in Brighton. This … month FTC suited to an experienced customer service professional who enjoys working in a fast-paced environment. You will support customers across phone, email and live chat, resolving queries efficiently while delivering a friendly and professional customer experience. Benefits Hybrid working 3-month Fixed Term Contract Friendly ...

Hybrid) At IRIS, we help schools, academies, and education providers streamline their operations through market-leading software solutions. We're looking for a Customer Renewals Advisor to join our Education team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey. This … excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do. What will you be doing? As a Customer Renewals Advisor , you'll take ownership ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online ...

Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery ...

/UI Designer to join its expanding digital team. Operating in both the UK and US markets, the business has built a loyal customer base and is investing heavily in experimentation, conversion optimisation and customer experience to drive the next phase of growth. Your new role Reporting … into senior leadership, you will take ownership of the on-site customer experience across multiple Shopify storefronts. This is a highly commercial role where success will be measured by improvements in conversion rate, add-to-cart rate and revenue per session.You will be responsible for identifying friction points ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

outcomes through experimentation and behavioural analysis. The Company They are a fast-growing digital business with a strong product-led culture and a significant customer base across multiple markets. Analytics sits at the centre of decision-making, with analysts viewed as strategic partners rather than reporting resources. The business … investing heavily in growth, experimentation, and customer experience, creating an environment where data-driven recommendations have genuine impact. The Role As a Senior Product Analyst, you will own analytics across key growth and conversion initiatives, helping optimise the customer journey and influence product direction. Key responsibilities include ...

Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement, commercial outcomes and marketing ROI. Build and maintain strong … someone who enjoys solving business challenges through data and can demonstrate how your insights have driven genuine commercial impact. Ideally, you will bring: Experience leading or mentoring analysts in a commercial or customer-focused environment. Strong commercial awareness, supported by examples of delivering measurable business outcomes. Proven experience ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes.* Manage project plans, risks, budgets, dependencies, and implementation activities.* Support the introduction of new payment methods, technologies, and customer experiences.Requirements Definition and Solution Design* Translate business requirements into detailed technical and functional specifications.* Work closely with business, technology, security, and supplier teams … technology solutions that align with business strategy.* Ensure solutions meet operational, security, compliance, and scalability requirements.Mobile and Loyalty Platform Management* Own and manage two customer-facing mobile applications from a payment and technology perspective.* Manage technical requirements and integrations for two loyalty platforms.* Ensure seamless interaction between payment, loyalty ...

expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability … customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login ...

expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability … customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login ...

corporate functions. Technology sits at the heart of everything we do at Sky. From the AI capabilities transforming how we work, and our customer experience, to the platforms that power our products, to the technology, data, cyber security and enterprise systems that enable millions of customer interactions … every day, you’ll shape some of Sky’s most important strategic initiatives. Working closely with stakeholders across Technology, Procurement, HR, Finance, Customer Operations, Data, Cyber Security, Marketing and other corporate functions, you’ll deliver high-quality business focussed legal advice and services on complex, high-value commercial transactions ...

Fully Office Based A leading facilities and maintenance provider is looking to appoint an experienced Facilities Helpdesk Manager to oversee and lead a busy, customer-focused Helpdesk operation based in Basildon. This is a key leadership position for an experienced Facilities, Maintenance or FM Helpdesk professional who is looking … take responsibility for operational performance, customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This ...

flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course … materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access ...

ServiceNow Solution Consultant, where youll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, youll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. Youll bring ServiceNow capabilities … Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What youll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute ...

implementation projects at any one time. You'll coordinate resources, manage project plans, identify and mitigate risks, and ensure customers receive an exceptional implementation experience throughout the project lifecycle. Communication will be key, balancing customer expectations with internal priorities whilst ensuring projects remain on schedule. Key Responsibilities Manage … Produce regular project status reports for both customers and internal stakeholders. Identify opportunities to improve implementation processes and project delivery standards. Ensure an excellent customer experience throughout the implementation lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing ...

products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. **Salary from £35,000, depending on experience** **This is a hybrid role(3 days per week from Basingstoke office)** Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives. Build a personalised adoption plan that supports their business and increases customer advocacy. Be responsible for the overall delivery of the adoption plan and reaching the desired customer outcomes. Support the customer through ...