26 to 50 of 163 Customer Experience Jobs in the South East

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...

Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality sector. Helping … some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. Role created due to growth, excellent long-term prospects within the business in a market that is performing really well. Depending on experience level - £50,000 - £60,000 This ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … through a period of major transformation, including the migration to the ENSEK Ignition platform. The role shapes product-aligned, outcome-driven architecture that improves customer experience, strengthens operational performance, and simplifies the technology estate. Acting as the key architectural partner for Product, Engineering, and Delivery teams, the Domain ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands-on with … data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

innovative solutions to consumers and businesses. With a strong focus on digital transformation and operational excellence, we aim to drive sustainable growth and superior customer experience across all touchpoints. The Shared Data Exchange and Interface Lead is responsible for providing technical leadership and strategic oversight for OSS Data … stakeholders and internal/external communications. Qualifications Expert knowledge of OSS solutions and their implementation covering area in Service Management, Service Assurance, Inventory and Customer Experience Management. Good understanding of mobile network architecture and relevant processes in network design, deployment and operations. Expert knowledge of Data Interfaces protocols ...

journey. Working closely with the Director of Sales, you will ensure seamless integration of UC solutions into newly acquired businesses, deliver an outstanding UC experience for our customers, and spearhead initiatives to grow our UC customer base. If you have a passion for technology, a customer-focused … newly acquired businesses, ensuring alignment with Redsquids standards and objectives. Analyze and assess existing UC infrastructure and processes within acquisitions to identify improvement opportunities. Customer Experience Excellence: Serve as the UC expert, ensuring a superior experience for customers transitioning to or adopting our solutions. ...

Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time | Permanent | Monday–Friday, 9:00am–5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover … Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They’re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy ...

days/week in office) hour commute from London Waterloo The role A leading UK Consumer Business is hiring a Customer Analytics Manager to join their Customer & Data team. You'll deliver analysis and insights that shape strategy, improve customer experience, and drive revenue across … business. What you'll do Lead analysis across customer understanding, Loyalty, and marketing performance Manage the team's backlog and priorities Run complex analysis, and turn findings into clear recommendations Coach and develop a team of analysts Translate messy business questions into structured analytical approaches Make sure analysis drives ...

solutions for a wide range of clients and customers. As a FTSE 250 organisation, they continue to invest heavily in technology, digital transformation, and customer experience platforms. The business offers a collaborative and supportive environment with a strong focus on innovation, modern web technologies, and professional development. About … Role We're looking for a talented Web Developer with strong Umbraco CMS experience to join a growing Development & Delivery team. In this role, you'll be responsible for developing, maintaining, and enhancing a range of client-facing websites and self-service platforms built primarily within Umbraco. ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working Home Based/Princes Risborough Were Association for Project Management (APM). Were a professional membership organisation that sets the standards … responsible for ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APMs strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider ...

Customer Analytics Manager (Contract) £500 per day (Inside IR35) 3-month Contract London Hybrid - 2 days in the office This is a short-term contract opportunity to step into a critical gap within an established data and insights function. The assignment combines hands-on analytics with strategic insight development … shaping customer experience and go-to-market thinking during a sensitive period for the organisation. The Company They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting ...

measurable commercial outcomes. The Company They are a technology-led business operating in the online travel and insurance space, with a strong focus on customer experience and performance-led growth. The organisation combines a mature digital product with an ambitious optimisation roadmap. Their UK-based digital team plays … ensure data quality and test validity Analyse test results and translate insights into clear recommendations Deliver measurable improvements in conversion rate and user experience Your Skills & Experience Strong experience in CRO engineering or hands-on experimentation roles Proficiency in implementing and managing tests using leading experimentation tools ...

Plus, Plus Company Van, Plus Paid Overtime, Fuel Card, Expenses, Plus a Benefits Package. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data & EPOS and CCTV Systems Must be customer facing and able to speak with all levels of customer Experience with CCTV systems Experience with Access Control installation Hold a valid Full UK Driving license This role involves working locally and UK Wide Must able to work away from home and work overtime when required Should this vacancy be of interest and you match the required job speck ...

enterprise scale.////What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED////You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working ...

scale. You will take ownership of a core product area at a pivotal point in the company's growth, shaping how high value clients experience and engage with the web platform. The Company They are a venture backed WealthTech business on a strong growth trajectory, currently in a late … broader client base. The Role Lead the core web app product squad, owning strategy, delivery and ongoing optimisation. Design and evolve engaging, forward looking customer journeys that move beyond historic data into interactive, insight led experiences. Own complex onboarding and acquisition flows tailored to very different client profiles ...

deliver products and services that truly meet their needs. You’ll play a key role in shaping product and trading decisions by analysing customer behaviour, product performance and trading outcomes. By bringing evidence and insight to the table, you’ll help drive decisions that improve customer experience … data structures, logic checks and collaboration with the central data team. Building scalable, future‐proof reporting solutions that can adapt to evolving business and customer needs. Creating high‐quality user experiences through clear visual design, intuitive dashboards and adherence to internal Power BI standards. Developing KPI and performance tracking ...

sales team based in Uxbridge. This is an exciting opportunity to join a forward-thinking business with a strong reputation for creativity, innovation, and customer experience. The Role This hybrid position will play a key role in driving new business opportunities, developing strategic client relationships, and supporting sales growth … closely with senior sales leadership, marketing, and wider commercial teams, you will identify new prospect accounts, build pipeline opportunities, and help enhance the overall customer journey from initial engagement through to account development. This is an ideal opportunity for a commercially minded sales professional with experience in business ...

lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Start date - ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand … companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from ...

estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth. The Role Seeking an experienced Senior Salesforce Developer to take a leading role in the design … technical leadership within the team Maintain system security, data integrity, and performance optimisation Support ongoing enhancements and troubleshooting of the Salesforce platform Key Skills & Experience Extensive experience as a Salesforce Developer, with a strong understanding of the platform Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce ...

ticket queue and wait role - you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep-dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point … complex technical incidents and service issues Maintain and support customer IT infrastructure, including patching and updates Produce and maintain technical documentation, feeding insights back to lower support tiers Support infrastructure projects, client onboarding, and service improvements Work across specialist areas such as EUC, Azure, Microsoft 365, networking, and endpoint ...

Developer/Technical Lead (Service Cloud) Location: London Bridge (2 days office-based, 3 days remote working) Salary: Up to £85,000 (dependent on experience) Organisation: Hyde Group About the Role We are seeking a skilled and motivated Salesforce Developer/Technical Lead to join our Technology team … This is a key role supporting the ongoing development, enhancement, and optimisation of our Salesforce platform, with a strong focus on Service Cloud and customer-facing digital capability. You will play a pivotal role in delivering end-to-end Salesforce solutions, working closely with stakeholders across the business ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...