26 to 50 of 409 Customer Experience Jobs in the South East

Senior Quality Assurance Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Quality Assurance Engineer to join the Quality Assurance team … databases or ISO standards would be advantageous About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece and Australia ...

Product Manager Fraud and Payments Location: Gibraltar Salary: Upto £60,000 depending on experience Help Shape the Future of Safe Gaming at Buzz Bingo At Buzz Bingo, we're committed to delivering a safe, seamless and enjoyable experience for our customers. As our Product Manager - Fraud, Payments & Compliance … protect customers, optimise payment journeys and drive innovation across our omni-channel business. Working closely with internal teams and strategic partners, you'll balance customer experience, compliance and risk management, ensuring we stay ahead of emerging threats while supporting responsible gaming and operational excellence. If you're passionate ...

Senior Software Engineer – Algorithms Content Guru is a leading provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting organisations across the globe through innovative technology including Generative AI and our storm® platform. We are looking for an experienced Senior Software Engineer to join our Workforce … with SQL, Python or TypeScript would be advantageous. About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

Contracted Office: Reading Office - RG1 1LX Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern … basis to understand their business goals, challenges and opportunities so that you can propose relevant solutions for their organisation. Coordinating with colleagues in management, CX, Customer Success and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives and performance goals are achieved. Person Specification: Ability ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … always delivering on our promise to make their business brilliant. Job Description We are looking for a driven and customer-focused Hybrid Account Manager to join our Public Sector Managed Accounts Team . In this role, you will be responsible for managing a portfolio of public sector customers, including ...

keeps them coming back for more. Sitting within our Data & Analytics team and partnering closely with Loyalty, CRM and Marketing, you’ll dig into customer, transactional and marketing data to uncover insights that can genuinely influence what we do next. You might be exploring why certain customers visit more … turn complex analysis into a story that gets people to act, this could be for you. WHAT YOU’LL SPEND YOUR TIME DOING Customer Analytics & Insight You’ll help us understand our customers better and turn that understanding into commercial opportunities. You’ll: Analyse customer, transactional, loyalty ...

solution designs across multiple SAP domains, including: S/4HANA BTP Business Data Cloud (BDC) SAC IBP SuccessFactors Ariba Concur Customer Experience (CX) Integration and data platforms Identify and resolve cross-stream design conflicts, dependencies, and risks Facilitate design authority and architecture review forums Ensure consistency of business … working across several of: SAP S/4HANA SAP BTP SAP SAC SAP IBP SAP Business Data Cloud SAP SuccessFactors SAP Ariba SAP CX Business Architecture & Transformation Proven ability to map business objectives to solution designs. Understanding of end-to-end business processes across: Finance Procurement Supply Chain Manufacturing ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

bridge between business stakeholders and contact centre technology teams, helping shape and optimise customer experience solutions within a large-scale Genesys Cloud CX environment. This is a highly functional and business-facing role focused on gathering requirements, facilitating discovery workshops, documenting solutions, and translating business needs into scalable … improvements while leading UAT activities and ensuring successful delivery of business outcomes. Must-Have Requirements Include: Hands-on experience with Genesys Cloud CX Strong knowledge of Genesys Architect, ACD routing, queues, data tables, and administration capabilities Functional or consultative background within contact centre environments Experience running requirements ...

newly important role within the wider Ecommerce function, with the opportunity to shape how retail media is delivered, optimised and scaled across the customer journey. What you'll be doing Lead the delivery and evolution of onsite retail media campaigns Work closely with Ecommerce, Commercial, Product and Trading teams … maximise media performance while protecting the customer experience Develop and improve media propositions that create value for both commercial partners and customers Own campaign delivery from briefing and creative approval through to execution, QA, tracking and reporting Analyse campaign performance and identify opportunities to improve effectiveness Improve processes ...

strong Market Area Solution Architect focus and is primarily aligned to UK customers, while also providing the flexibility to support other customers across the Customer Unit and Market Area based on business and customer needs. The Role As a Solution Support Expert for Packet Core, with a strong … aligned to UK customers, you will own critical issues from initial engagement to resolution, isolate faults across complex multi-node environments, manage high-priority Customer Service Requests, and lead emergency response for business‐critical network incidents. Depending on priorities, you may also contribute to engagements for other customers across ...

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Performance Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

FTTP Install Engineer Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Salary from £30,000 | Company Vehicle | Fuel Card | Daily travel around Scottish Borders Ready to help connect communities across Scotland? At GoFibre, we're expanding our full fibre … network and looking for an experienced FTTP Install Engineer to join our growing team. If you're passionate about delivering a great customer experience, take pride in high-quality installations and enjoy working outdoors, we'd love to hear from you. What you'll be doing ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 9-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

Customer Integration Engineer - Gaming Platforms Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption … workshops, and help customers successfully integrate platforms and bring their products to market. You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams ...

Manager (Supply Chain & Fulfilment) and you’ll be a big part of this. Role Purpose: As a Product Manager within Supply Chain, Fulfilment and Customer Services, you will own a portfolio of technology products that enable the movement of millions of customer orders through our stores, fulfilment centres … carrier networks and home delivery operations. You will work across B&Q and Kingfisher to identify opportunities where technology can improve customer experience, operational performance and commercial outcomes. Acting as the bridge between operational teams and technology delivery partners, you will shape product strategy, define roadmaps, secure investment ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … excellence underscores our mission to make a positive impact in the tech industry. Role Overview: This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … excellence underscores our mission to make a positive impact in the tech industry. Role Overview This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. ...

About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled … Product Manager, who owns product strategy and roadmap prioritisation, the Product Owner leads the discovery, definition and delivery of roadmap initiatives. They balance customer, business, technical and regulatory requirements to ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner ...

tools and skills to perform at their best, is at the heart of what we do! We're growing and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building lasting relationships … investment by understanding their business, providing expert guidance, solving challenges and supporting them to achieve their goals. Through proactive relationship management, you'll drive customer satisfaction, retention and growth, while identifying opportunities to strengthen partnerships and deliver an exceptional customer experience. If you enjoy building trusted relationships, solving ...

organisation understands, engages with and retains its members. This is an exciting opportunity for an insights-led professional who enjoys combining data, customer behaviour and strategic thinking to improve customer experience and drive organisational growth. The Role Analyse member data across acquisition, engagement, retention and renewal … champion a data-driven, member-first approach across the organisation About You Experience in customer or membership insights, customer analytics, CX, CRM or data-driven strategy. Proven experience mapping and improving customer or member journeys. Strong analytical skills with experience using Excel and Power ...

Desk Manager – MSP - £60K - £70K – Berkshire Berkshire | £65,000–£75,000 + Benefits Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation? Perhaps … more than keeping the lights on and managing tickets. You'll take ownership of the Service Desk offering, setting direction across people, process, systems, customer experience, reporting, automation and continuous improvement. You'll be expected to look at the operation and ask: What can we improve? What should ...

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. We're looking for a strategic and commercially minded Senior Retail Implementation Manager who thrives on delivering complex programmes, leading teams and turning retail strategy into exceptional customer experiences. … contact centre estate, you'll play a key role in delivering strategic retail implementation programmes across 2,400+ locations. From new retail concepts and customer experiences to fixtures, technology solutions and operational enhancements, you'll ensure Samsung's retail vision is delivered consistently, effectively and to the highest standard. ...