51 to 75 of 163 Customer Experience Jobs in the South East

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

scientists and AI engineers. This team focuses on: LLMs, GenAI, and agentic workflows Solving unstructured, complex problems Building AI products used across underwriting, claims, customer experience, and more Expect to work on 1-2 major projects, with high-impact, end-to-end ownership. What you'll be doing … containers) Collaborate with engineers, product teams, and senior stakeholders across the business Tech stack Python & SQL (essential) GCP (preferred, but flexible depending on experience) LLMs/GenAI/RAG/agentic frameworks (LangChain, LlamaIndex etc.) MLOps tools: Git, CI/CD, Docker, Kubernetes, APIs What you bring Core requirements ...

Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast … paced, customer-focused environment. Key Responsibilities Provide 1st line technical support, resolving customer queries or escalating where necessary Manage inbound and outbound calls and case workloads in line with SLAs Troubleshoot and identify root causes of installation or product-related issues Support third-party installers and internal stakeholders ...

with a significant presence in ecommerce and digital product. The organisation is investing heavily in experimentation, data and insights to drive performance and enhance customer experience across their online platforms. With a fast-paced environment and a strong appetite for testing, they offer the chance to embed experimentation … insights to stakeholders. Distinguish CRM experimentation from website CRO and support both areas. Contribute to training and enablement across digital teams. Your Skills and Experience Strong commercial experience running experimentation programmes. Hands-on experience setting up and analysing A/B tests. Understanding of experimentation principles, digital ...

This role plays a vital part in ensuring seamless communication between sales, engineering, and customers. The responsibility for efficiently managing job allocations, customer arrangements, post-sale clarifications to ensure accurate service delivery will be the focus. Role Engineering Job Allocation: Assign jobs effectively based on customer requirements, ensuring … accurate scheduling Customer Contact & Coordination: Liaise with customers to confirm service needs, scheduling, and any additional clarifications required post-sale Clarifying Questions: Use post-sale follow-ups to ensure engineers have the right job details and required equipment Order & Quote Management: Generate and process customer orders and quotes ...

receive an alert: Chief Digital and Information Officer Date: 16 Mar 2026 Location: Gatwick, GB Salary: Up to £175,000 per annum dependent upon experience Contract Type: Permanent – Full Time Security Level: SC Base Location: Aviation House, Gatwick We are the UK's aviation and aerospace regulator and recognised … caa.co.uk The Role The Chief Digital and Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct ...

strategy and the evolution of repeatable consulting offerings Lead and mentor consulting and analytics teams, setting delivery standards and supporting capability development Your Skills & Experience Strong commercial experience in analytics consulting within financial services, including banking, fintech or payments Proven ability to translate data and analytics into tangible … business outcomes across areas such as risk, fraud, pricing, optimisation or customer experience Confidence engaging and influencing senior stakeholders, including executive level audiences Experience leading multi workstream engagements and coordinating onshore and offshore delivery teams Commercial acumen across scoping, pricing, margin management and account growth Working knowledge ...

skills development solutions.Key Responsibilities Build, manage, and grow strategic enterprise accounts across the EMEA region Develop trusted relationships with senior decision makers and key customer stakeholders Create and deliver strategic account plans that support both client objectives and business growth Identify opportunities to expand existing accounts through additional learning … assessment, and skills solutions Lead commercial discussions, including renewals, contract negotiations, and account expansion opportunities Work closely with internal teams including Product, Marketing, Customer Success, and Delivery to ensure a strong customer experience and successful solution adoption Develop and manage partner-led opportunities, leveraging existing channel ...

start a live conversation with our and get the answers you need, instantly! * JOB DETAILS You will act as the coordination hub for key customer accounts, ensuring service performance is monitored, managed, and continuously improved. You will help keep everything moving smoothly behind the scenes while ensuring customers always … role for someone who enjoys spotting patterns, improving processes, and making service delivery better every day. Key responsibilities Monitor and manage bespoke customer service portals to ensure accuracy and visibility Log, track, and update service calls on internal systems with precision Liaise confidently with customers, internal teams, and external ...

presence and a clear focus on long-term, sustainable growth. The business combines digital commerce with physical retail and places a strong emphasis on customer experience, wellbeing and inclusive ways of working. Data plays an increasingly important role in how commercial decisions are made. The Role You will … questions into clear data requirements and briefs for data engineers. Support data quality checks and ongoing improvement of digital data foundations. Your Skills and Experience Strong commercial experience in ecommerce or digital retail analytics. Confident working with GA4, including events, parameters and ecommerce measurement. Strong Power BI capability ...

high-impact digital product that genuinely influences how global businesses make decisions? Do you thrive at the intersection of technology, strategy, analytics, customer experience, and innovation? Do you want to work in a business where your ideas matter, your voice is heard, and your product leadership can shape … feature delivery while collaborating with business, data, and technical teams. You’ll combine strategic thinking with hands-on execution to deliver an exceptional user experience and build a world-class digital product. Duties: Own the product strategy, roadmap, and backlog for the portal, balancing ongoing BAU priorities with strategic ...

project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities Operational Leadership & Transformation Lead operational … teams. Drive accountability, performance management, and workforce planning. Identify and develop future leaders. Work closely with People & Culture to support engagement and development. Skills & Experience Essential Extensive experience in a Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Start date - ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service … understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience ...

internal teams, managing the full lifecycle of consumable supplies through Apogees Remote Management Application (ARMA). Every day will bring a mix of customer interaction, technical troubleshooting, and process optimisation. Your responsibilities will include: Managing all aspects of consumable supply processes from alerts to fulfilment and exception handling. Responding … customer queries via phone, email, and client portals, ensuring exceptional service every time. Investigating and resolving issues with shipments or system alerts, taking ownership until resolution. Installing, maintaining, and troubleshooting Apogees ARMA system helping customers optimise performance and uptime. Supporting data accuracy and service continuity through meticulous record management ...

continue to grow across the UK and internationally, having a high - performing , well - led service desk is central to delivering an excellent customer experience. This role sits at the heart of our operations leading the service desk function, ensuring consistent service delivery, driving continuous improvement, and acting … ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers of service desk engineers with varying experience levels, alongside established processes ...

Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services … company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Nutanix Customer Success Managerwithin a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutanix ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Celestras Business Systems Lead, you will take ownership of the companys … staff with software-related issues, collaborating with the wider IT support function. Manage budgets for software initiatives and licensing costs. What Youll Bring Extensive experience with business software, digital platforms, and systems integration. Strong understanding of IT infrastructure as it relates to supporting software applications. Proven project management experience ...

Hybrid) Salary: £80,000 - £90,000 + bonus The Opportunity We're hiring a PXM Product Owner to take ownership of a global Product Experience Management (PXM) platform, acting as the key link between business and technology. This role is with a multi-million-pound organisation in the eCommerce … platforms and product data tools. This is ideal for someone who thrives at translating commercial needs into scalable digital solutions and has hands-on experience delivering PXM capabilities in fast-paced retail or eCommerce environments. You'll play a critical role in shaping product data strategy, improving customer ...

Work across multiple categories About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team … Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base Ideal Skills & Experience Experience in a troubleshooting, technical support or similair based position Experience supporting Power Platform (Power Apps, Power Automate or Power BI) Exposure ...

connectivity organisation, is hiring a Service Desk Manager to lead the delivery of high-quality IT and network support services across a growing customer base. This role offers the opportunity to shape operational excellence, improve customer experience, and lead a high-performing support function within a fast … growing environment. What you’ll do Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing ...

User Researcher to join a collaborative Product Design team, driving user-centred research across digital products. You will play a key role in shaping customer experiences by delivering actionable insights through qualitative and quantitative research methodologies. Location: Uxbridge (Hybrid) Daily Rate: Flexible Inside IR35, Either through PAYE or Hays … execute research studies including interviews, usability testing, and workshops Translate research findings into clear, actionable recommendations for stakeholders Champion users need to enhance customer experience and digital journeys. Maintain documentation and communicate research outputs effectively across teams Key Requirements 3+ years of experience in digital research within ...

client based in Reading are seeking a high-calibre Commercial & Experience Manager to lead this standout location, delivering exceptional customer experiences alongside strong commercial performance. Salary: £40,000 – £50,000 + benefits This is a senior, hands-on leadership role with full responsibility for P&L, operational excellence … KPIs Maximise income from coworking, meetings, and events Lead, inspire, and develop a high-performing on-site team Deliver a seamless, high-end customer experience Oversee day-to-day operations, facilities, and supplier management Ensure full compliance with H&S, GDPR, AML, and company policies ...

business needs Ensuring subscription reporting is accurate and timely to enable informed commercial and performance decision-making Supporting optimisation of digital platforms that affect customer experience, engagement, and lifetime value Acting as an analytical contributor in executing and informing subscription growth and retention initiatives and wider projects across … internal stakeholders, and external platform suppliers Communicating analytical insights clearly to non-technical audiences to support understanding and informed action What You’ll Need Experience in data and analytics academically or in a previous role would be beneficial A real passion for data and analytics and a willingness ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … standards required to evolve and scale the Field Mobile Platform. The role ensures that our mobile applications deliver a unified, performant, secure and resilient experience that enables thousands of field colleagues to work efficiently, safely and effectively every day. The role is expected to use automation, data ...

company The Opportunity A chance to step into a varied, high-impact role supporting a growing digital platform and improving how data, systems, and customer experience come together. Youll sit at the centre of Webshop operations, product data, and customer support. Its ideal for someone who enjoys … problem-solving, working across teams, and making systems run better. No ecommerce experience needed, full training provided. What youll be doing Acting as the go-to contact for Webshop queries and support Running demos and training sessions for customers and internal teams Troubleshooting issues and guiding users through solutions ...