51 to 75 of 409 Customer Experience Jobs in the South East

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from … external product education , including enablement for System Integrators (SIs) and channel partners where they support your accounts. Maintain deep awareness of AI and CX industry trends , ensuring Aircall's positioning stays competitive and insights continuously feed back into product and GTM strategy. What you'll bring 6+ years in technical ...

Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular Job Description: We are looking for a Product Manager to join the team. This role is delivery-focused, translating product strategy into execution … backlog management, and consistent sprint delivery. You will play a key role in delivering the product roadmap, working closely with engineering, design, testing and customer-facing teams to ship high-quality features and continuously improve the user experience. This role suits a hands-on Product Manager who enjoys owning ...

title Contact Channel CX Lead Ref 45662 Division Customer Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Competitive salary from £62,650 - £70,000 per annum depending on skills and experience Job grade C Closing … date 12/10/2026 Are you passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you’ll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time ...

Lead - Retail (6-month FTC) The Role: We're looking for an experienced and commercially minded CRM Lead to take ownership of customer lifecycle communications and help deliver engaging, personalised experiences across every stage of the customer journey. This is a hands-on role, combining CRM strategy, automation … email marketing and customer insight to drive engagement, retention and commercial performance. Working closely with retail, e-commerce and marketing teams, the CRM Lead will play a key role in developing and optimising automated journeys, supporting membership growth and ensuring our CRM activity delivers a consistent omnichannel customer ...

Practice Energy & Utilities in the UK are going through a transformation journey with the focus on green energy (electric vehicles, heat pumps etc.), enhanced customer experience (through digital and data enablement), digitalisation of the aging grid/metering infrastructure and most importantly disruption from innovative competitors entering … marketplace. Cognizant has engagements with multiple Energy & Utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. We are looking for experienced business analysts ...

extensive operational estate. Your remit covers collaborating with suppliers, architects, and programme leads to guarantee resilient services supporting field teams, contact centres, and customer platforms around the clock. With a focus on performance and future‐readiness, you will align technical delivery with business goals, ensuring critical systems remain available. … operational and strategic objectives. This role contributes to Thames Water’s operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage ...

transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results … customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Role As a Customer Success Manager within Risk Solutions, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio ...

lead the global capability that enables Aurora’s commercial organisation to scale effectively and predictably. Aurora has grown quickly across regions, products and customer segments. The next phase requires greater consistency in commercial process, clearer performance insight and stronger operating discipline to achieve £200k-£300k ARR by 20230. This … remit to grow and own the operating architecture supporting commercial planning, forecasting, pipeline management, performance insight, process governance and technology enablement across the customer lifecycle. You will work closely with Sales, Account Management, Marketing, Finance and Technology leaders to create consistent global standards and greatly influence the commercial success ...

Help Shape Seamless Digital Experiences For Customers Across Europe Are you passionate about technology , customer experience , and solving problems collaboratively? We're looking for a customer focused Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions , helping to deliver smooth integrations … improved efficiency, and an exceptional customer experience. Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions. We're not here to sell you a job. We're here ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation. Key Responsibilities Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability. Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers. Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing … delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service ...

About The Role SALARY:Up to £61,693 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business … receive a high volume of applications. We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability, transforming customer interaction data into meaningful insight that improves customer outcomes, strengthens Consumer Duty oversight, and supports smarter business decisions. This high-impact, analytical role ...

supply and demand data. You can learn more about ICIS at the link below. explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build … future data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on‐site presence at HMNB Portsmouth … Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation.**Key Responsibilities*** Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability.* Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers.* Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

proudly maintaining headquarters in New Zealand. Role The Account Success Manager (ASM)plays a pivotal role in transforming customers from sales into long-term customer success. The mantra for the role is ‘users and usage’ and at its core that is about optimizing the number and proficiency of happy … assigned accounts, the ASM acts as a strategic liaison between Seequent, the Bentley Account Manager, the account team and the customer. They coordinate customer interactions to ensure alignment across departments, including technical support team, to drive positive outcomes. ASMs develop a deep understanding of the customer, their business ...

Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery ...

strategic consulting, stakeholder management, and commercial leadership within a collaborative digital environment. The Company They are a specialist digital consultancy that delivers eCommerce and customer experience solutions for a range of brands. Their work combines strategy, technology, and design to create digital experiences that generate measurable commercial results. … innovation, quality, and continuous improvement. The Role Lead and develop senior client relationships, acting as a trusted strategic advisor. Define commerce strategies that align customer needs with business objectives. Facilitate discovery sessions, workshops, and strategic planning activities. Identify opportunities for account growth and support commercial development. Collaborate with technology ...

people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity … their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Job Description Uses advanced knowledge and industry experience to shape the overall strategy and execute on the business and financial results for product portfolios by creating and documenting traditional and emerging capabilities ...

Role: Internal Account Manager Location: Witney - Hybrid Salary: £30k-£36K About the Role We are looking for a highly organised, customer-focused Internal Account Manager to join our Procurement team. This is a varied and commercially focused role, responsible for managing the full lifecycle of internal sales and procurement … delivered in line with installation and project schedules. Manage software, licensing, broadband and hardware warranty renewals. Act as a first point of contact for customer and consultant enquiries. Liaise with suppliers to obtain pricing, product information, availability and lead times. Support warranty claims, invoice queries and supplier certification requirements. ...

Description We're looking for a Senior CRM Data Executive with hands-on Bloomreach experience to join our Direct to Consumer (D2C) Marketing team on a 12-month fixed-term contract. You'll use customer data and automation to deliver smarter, more relevant communications that improve the customer experience and support our ambition to help more people feel good about investing. This is a hands-on CRM role where you'll use Bloomreach to build customer segments, deliver automated journeys and optimise marketing activity. Working closely with our Customer Marketing and Data teams ...

Deliver installation, configuration and maintenance of customer infrastructure, including SD-WAN, switching, firewalls, wireless, SSE/SASE and other network devices Act as an escalation point for complex technical faults Troubleshoot and resolve advanced infrastructure issues across networking estates Design, implement and migrate enterprise network solutions including LAN/… cloud migrations, infrastructure deployments and security implementations Manage technical workstreams within larger programmes and coordinate with project managers, consultants and third-party vendors Attend customer calls for technical scoping, solution design and implementation planning Undertake and document site surveys, technical audits and readiness assessments Support new customer onboarding ...

looking for to succeed in the role: Academic Background: Minimum 2:1 degree in Mathematics, Statistics, Actuarial Science, or a related quantitative discipline. Industry Experience: Proven experience in a pricing role within the motor insurance industry, with exposure to telematics insurance Data & Analytics Expertise: Hands-on experience working with telematics or other high velocity, high-volume sensor-based datasets using Python and SQL within cloud-based analytics environments Predictive Modelling Experience: Experience developing and deploying predictive models using Python and established data science methodologies would be advantageous Technical Skills & Tools: Experience with Radar ...