51 to 75 of 214 Customer Experience Jobs in the South East

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...

ownership and visibility. What You'll Be Doing Defining and owning the long-term vision for a carbon supply chain proposition Turning market insight, customer feedback and industry trends into product strategy Working closely with Product, Engineering, Commercial and Marketing teams to bring new propositions to market Shaping roadmap … models and supporting go-to-market activity Acting as a senior voice across the sustainability product portfolio Leveraging AI tools to improve product development, customer experience and internal productivity What We're Looking For You'll likely be an experienced Lead, Principal or Senior Product Manager who enjoys ...

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...

Senior Key Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality … sector. Helping some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. QSR, EPOS, Digital Signage, Cashless payment systems or exposure to similar technology will be beneficial. Role created due to growth, excellent long-term prospects within the business ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … enhancements. This is a high-impact role where you'll partner with Product, Engineering and Delivery teams to design smart, scalable solutions that elevate customer experience, boost performance and simplify our tech estate. You'll bring big-picture thinking, make commercially savvy decisions, and help build a culture ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

help turn ideas into valuable digital products that improve services for our customers and patients. You'll: Develop a deep understanding of healthcare pathways, customer needs and operational workflows Identify opportunities where digital products can improve services, reduce manual processes and create better outcomes Support the Product Manager … shaping and maintaining the product roadmap based on evidence, customer value and business priorities Work collaboratively with Engineering teams to deliver iterative improvements and continuous value Help define product success by focusing on measurable outcomes rather than simply delivering features Build strong relationships with operational teams, customers and internal ...

overseas call centres. Working closely with senior stakeholders and channel partners, youll develop and deliver strategies that grow premium market share, enhance customer experience, and strengthen key programmes. Youll build strong relationships with senior contacts, ensure successful implementation of strategic plans, and identify new opportunities for continuous improvement … across channel contact centre environments. WHAT YOULL BE UP TO Support implementation of tactical activations within Contact Centre. Build and execute a contact centre experience strategy which supports our business objectives and creates an engaging experience for agents to learn about Samsung through hands on engagement. Think differently ...

interested in individuals who have operated within complex operational environments and who understand how technology can improve inventory management, warehousing, fulfilment, field service operations, customer experience and business performance. Essential Experience: Proven leadership experience as an IT Director, Head of IT, Group IT Manager or similar … senior technology leader in a distribution and logistics environment. Strong NetSuite experience, including implementation, optimisation, governance, integration or ongoing ownership of a NetSuite ecosystem. Experience improving ERP performance, reporting, workflows and operational processes Experience supporting warehousing, inventory management, distribution, fulfilment or field service operations Technology leadership within ...

Employee Owned Trust and strives to continually provide industry-leading excellence for both employees and customers. The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing … distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will ...

growing technology business delivering cybersecurity, networking and voice solutions to ambitious mid-market organisations looking for an experienced Project Manager to take ownership of customer and internal projects across their Professional Services portfolio. This is a highly autonomous, client-facing role where you'll manage projects from initial handover … processes and shaping the future of the Professional Services function. Key Responsibilities of this PM role include: Lead the end-to-end delivery of customer and internal technology projects. Manage projects from sales handover through to transition into operational support. Deliver projects within agreed scope, budget, timelines and quality ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform the way they … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Take ownership of a portfolio of existing customer contracts ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

developing strategic relationships, and supporting the wider sales team with expert product knowledge. You’ll play a key role in positioning Ergotron solutions within customer environments and helping to unlock new revenue streams. This role will suit someone who enjoys building relationships, influencing opportunities, and taking a proactive approach … promotions, and key information to both customers and internal teams To set you up for success, we are looking for the following skills and experience: Experience in a sales, product, or account management environment Confident communicator, able to engage effectively with internal teams and external partners Proactive ...

existing partners, the primary focus is on building and developing your own pipeline, identifying new opportunities, and winning new business within our existing customer base. You’ll be responsible for driving revenue and profit growth through proactive engagement, outbound activity, and strong relationship building. This role will suit someone … support partners in expanding their UCC and AV offerings. To set you up for success, we are looking for the following skills and experience: Experience in a sales or account-based role, ideally within technology, IT distribution, or a related sector. Knowledge or interest in UCC/ ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working – Home Based/Princes Risborough We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards … ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APM’s strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider stakeholders ...

product roadmap from concept through to launch. Work closely with Engineering and Design teams to define product requirements and prioritise development. Gather customer and stakeholder feedback to identify opportunities for product improvements. Champion AI-driven innovation, identifying practical ways to enhance the platform through automation and intelligent workflows. Conduct … efficiency. Analyse user behaviour, market trends and competitor activity to inform product decisions. Define user stories, acceptance criteria and success metrics. Collaborate with Sales, Customer Success and Marketing to ensure successful product launches and adoption. About You We're looking for a commercially minded Product Manager who enjoys solving ...

onsite) | Hampshire or London | 6-Month Contract We're looking for an experienced Lead Product Manager to shape and deliver the product strategy for customer sales journeys across digital and telephony channels within a large, regulated organisation. Working with senior stakeholders across Product, Technology and Commercial teams … product roadmap, lead Product Managers and drive initiatives that improve customer experience and commercial performance. What you'll be doing Define and own the product vision, strategy and roadmap. Lead and mentor Product Managers within a cross-functional Agile environment. Improve digital and telephony customer journeys using ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

Kickstart your career by solving real customer challenges across SaaS software, integrations, data migrations, and troubleshooting. Excellent opportunity for a Polish language speaker to be trained in technical SaaS skills and launch a new career . The Company A leading SaaS provider helping businesses streamline operations through innovative cloud … based software solutions Established technology business with a loyal customer base and strong industry reputation Collaborative, supportive environment with clear progression opportunities Hybrid working, strong benefits package, and ongoing training and development The Role A customer-facing support role offering exposure beyond traditional helpdesk support Investigate software issues ...

Customer Service Advisor Full Time Office Based/Hybrid Stonehouse or Camberley Salary 26k-30k DOE About Windsor We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy. We are a company … colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey. About the role A key role within ...

decision-making Conduct user research and translate insights into service designs, prototypes, and design artefacts Identify where AI can improve service efficiency, quality, or customer experience Work with data scientists, engineers, and product teams to embed AI solutions into operational services Embed Responsible AI principles including fairness, transparency … service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled in service design methods such as journey mapping and service blueprints Understanding ...

adoption and deliver measurable value for our customers and for Travelport. This is a hands-on role suited to someone who thrives in solving customer problems, delivering value and measuring the outcome. You will be collaborating closely with other product teams, engineering, support teams and commercial and translating requirements … into great customer experiences. Your role in action: Collaboratively shape and manage Travelport Smartpoint’s content search, booking, and servicing experiences, from discovery to customer release. Provide meaningful contribution to the product strategy and roadmap. Through a good understanding of travel agencies workflows and ecosystems, identify problems ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...