201 to 225 of 470 Customer Experience Jobs in the UK excluding London

close-knit team, you will be the first point of contact for users requiring technical assistance. The role is heavily focused on delivering excellent customer service while supporting Microsoft 365 environments and a broad range of day-to-day IT issues. Key Responsibilities: Provide first-line technical support … resolve common hardware, software and operating system issues. Log, prioritise and manage support tickets through to resolution or escalation. Deliver a professional and friendly customer experience at all times. Work closely with colleagues across the support team to ensure service levels are maintained. Attend occasional client site visits ...

project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities Operational Leadership & Transformation Lead operational … teams. Drive accountability, performance management, and workforce planning. Identify and develop future leaders. Work closely with People & Culture to support engagement and development. Skills & Experience Essential Extensive experience in a Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation ...

this role will focus on building and improving the core eCommerce capabilities, ensuring scalable, efficient and high-performing solutions that support business growth and customer experience. Responsibilities: Develop, maintain and enhance the Shopify storefront, including custom themes, applications and functionality Customise Shopify themes using Liquid, JavaScript, HTML5 and CSS3 … inventory Troubleshoot and resolve technical issues across Shopify, integrations and supporting systems Use analytics and performance data to identify, prioritise and implement website and customer journey improvements Support the implementation of A/B testing and experimentation initiatives across the website Implement UX and customer journey improvements ...

Support Engineer (Onsite) Location: Derby Role Type: Full-time, Onsite Life on the team We are seeking an experienced and customer-focused IT Support Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base, you will play … role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment. Must either have ...

that provides highly specialised solutions to customers operating in regulated and complex environments. The organisation has a strong global footprint and a long-standing customer base, with the UK representing a high-performing but lean division. The business is investing in its commercial capability and is now looking … client needs Build and develop long-term relationships with both new and existing customers Identify and convert opportunities to grow revenue within an established customer base Engage clients to understand their challenges and position suitable software solutions Maintain accurate CRM records and collaborate with internal teams to ensure strong ...

across internal systems Keeping the workshop organised, safe, and efficient Hours: Mon to Fri 08:00 - 17:00 42.5 hours per week SKILLS AND EXPERIENCE REQUIRED Essential: Experience in a hands-on, technical, mechanical, or production-based environment (for example workshop, assembly, IT hardware, or similar) OR demonstrable … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

significant digital shift. This is a high-impact role where you’ll play a key part in shaping the future of the online customer experience and driving increased digital revenue. What you’ll be doing: Leading the delivery of key ecommerce initiatives across web and digital channels Owning … finalisation of the homepage experience, working closely with UX teams and external agency partners Driving omnichannel alignment between digital and physical customer journeys Leading workflow redesign across multi-channel teams including UX, ecommerce, product, creative, and marketing Managing senior stakeholders and ensuring delivery aligns with evolving ecommerce strategy ...

with clarity to all stakeholders Support the growth of other PMs and team members through mentorship and sharing learnings Your impact will directly influence customer experience, product performance, and the long-term success of Dragonpass. What We’re Looking For Experience managing products through the full lifecycle … typically gained through 3+ years in Product Management or equivalent relevant experience. Experience leading cross-functional product teams across a full product line Proven ability to manage products through the full lifecycle Strong data analysis skills and evidence-led decision making Experience integrating diverse requirements into coherent product ...

continue to grow across the UK and internationally, having a high - performing , well - led service desk is central to delivering an excellent customer experience. This role sits at the heart of our operations leading the service desk function, ensuring consistent service delivery, driving continuous improvement, and acting … ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers of service desk engineers with varying experience levels, alongside established processes ...

Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving … process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients managing queries ...

grow relationships with existing clients and key accounts. Act as a trusted advisor to clients, identifying opportunities for additional services and projects. Ensure excellent customer experience throughout the project lifecycle. Conduct regular account reviews and business development meetings. Collaborate with operational teams to ensure successful delivery and customer … KPIs. Monitor market trends, competitor activity, and emerging opportunities. Provide regular reporting to senior management on pipeline, conversion rates, and business development activity. Skills & Experience Required Essential Proven success in business development and account management within signage, branding, maintenance, facilities management, fit-out, visual communications, or a related sector. ...

grow relationships with existing clients and key accounts. Act as a trusted advisor to clients, identifying opportunities for additional services and projects. Ensure excellent customer experience throughout the project lifecycle. Conduct regular account reviews and business development meetings. Collaborate with operational teams to ensure successful delivery and customer … KPIs. Monitor market trends, competitor activity, and emerging opportunities. Provide regular reporting to senior management on pipeline, conversion rates, and business development activity. Skills & Experience Required Essential Proven success in business development and account management within signage, branding, maintenance, facilities management, fit-out, visual communications, or a related sector. ...

Stack Web Developer to support the management, development of our WordPress website and internal web-based applications. The ideal candidate will have hands-on experience with Elementor, WooCommerce, and custom WordPress themes, along with the technical skills to work effectively with databases, APIs, and version control systems. Key Responsibilities … Integrate and manage APIs for website functionality Troubleshoot website issues and ensure optimal performance and security Support e-commerce operations including product management and customer experience Essential Requirements for a Full Stack Web Developer: Strong experience withWordPress,Elementor, andWooCommerce Proficient inPHPand comfortable working in custom WordPress themes ...

Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services … company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Nutanix Customer Success Managerwithin a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutanix ...

problems. You'll thrive if you enjoy collaborating with others, communicating clearly, and taking ownership of quality outcomes across a product's lifecycle. Key experience includes: • Strong software testing experience, particularly within web applications. • Experience creating and maintaining automated tests and working with APIs. • Familiarity with Agile … passion for continuous learning. In return, you'll join a supportive and forward-thinking environment where your expertise will directly influence product quality, customer experience and engineering excellence. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background. ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Celestras Business Systems Lead, you will take ownership of the companys … staff with software-related issues, collaborating with the wider IT support function. Manage budgets for software initiatives and licensing costs. What Youll Bring Extensive experience with business software, digital platforms, and systems integration. Strong understanding of IT infrastructure as it relates to supporting software applications. Proven project management experience ...

insights and recommendations to clients Running client meetings and stakeholder workshops Producing reports, presentations and optimisation roadmaps What we're looking for: 4+ years' experience in CRO, experimentation or digital analytics Strong A/B testing and optimisation experience Excellent stakeholder management and communication skills Experience with … tools such as Webtrends Optimize, VWO, Optimizely, AB Tasty or similar Passion for data-driven decision making and customer experience Agency, vendor and in-house backgrounds are all welcome. This is a fantastic opportunity to join a specialist optimisation business, work with well-known brands, and have ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

regional sites. You will enjoy enjoys being out on the road, meeting people, and solving problems face-to-face. This is a hands-on, customer-focused role where you'll be the go-to IT expert across several sites in the region. You'll take ownership of onsite … systems are maintained and issues are resolved quickly Leading local IT projects, upgrades, and installations Building positive relationships with stakeholders and delivering a great customer experience What we're looking for Previous experience in a Field Engineer or similar onsite IT support role Previous VIP/White ...

by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£70,000 - £75,000) A company car lease/allowance scheme (£500 per month/£6,000 per year, based on full-time employment … that keeps everyone aligned, informed, and energised around delivery progress Build strong relationships with stakeholders, confidently sharing updates, shaping conversations, and ensuring transparency across CX and TEC at every stage Proactively identify and remove blockers, keeping momentum high and ensuring the programme continues to move forward at pace Play ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

strong digital presence and a growing emphasis on data-led marketing. The business has invested heavily in technology and digital capability to enhance customer experience and commercial performance. Operating as part of a wider group, they offer stability alongside a progressive and modern marketing culture. The Role … ensure high-quality, data-informed creative execution Supporting the delivery of high-quality, qualified traffic through effective performance marketing activity Your Skills and Experience Strong commercial experience in programmatic marketing, with exposure to paid social Confidence working with data to interpret performance and inform optimisation decisions Experience ...

Business: Join a growing technology business providing ecommerce and retail software solutions to independent retailers across the UK, US and Europe. With an established customer base and continued international growth, the business has built a strong reputation for helping retailers improve their online presence and compete more effectively within … paced ecommerce environment. What You'll Do: - Design and deliver responsive ecommerce websites for retail clients. - Apply UX/UI best practices to improve customer experience and conversion. - Manage multiple client projects and ongoing website improvements. - Support onboarding calls, discovery sessions and client communication. - Use HTML ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...