176 to 200 of 366 Customer Experience Jobs in the UK excluding London

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £75–90K+ once fully ramped 55p/mile … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations. Use ServiceNow and reporting insights … support better day-to-day service delivery. Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives. Qualifications What Youll Bring Proven experience in a Service Desk or IT support leadership role Strong technical troubleshooting skills with a hands-on approach Knowledge of ITIL frameworks and service ...

referral partners, consultants, and other strategic alliances, ensuring that partners are equipped to position my client effectively and convert joint opportunities into long-term customer relationships. Key Responsibilities Manage and develop a portfolio of channel partners, establishing trusted relationships and agreed joint business plans Identify, recruit, and onboard … successful closure Prepare account plans and revenue forecasts for each partner, monitoring performance against agreed targets and key performance indicators Support partners with customer discovery, solution positioning, demonstrations, proposals, and commercial negotiations Collaborate with Marketing to deliver partner campaigns, events, webinars, and demand-generation initiatives Work closely with ...

opportunities using CRM tools. Work closely with internal and external technical specialists to ensure successful solution delivery. Monitor market trends, competitor activity, and customer needs to maintain a competitive edge. Develop and nurture strong relationships with key decision-makers across target industries. Collaborate cross-functionally (Sales Support, Marketing, etc. … enhance customer experience and deliver optimal outcomes. Maintain clear visibility of all sales activities and projects using internal planning tools. Deliver accurate forecasting and track performance against targets and budgets. What you will bring: Proven experience in account management and business development, ideally within the automation, robotics ...

lines. You will ensure those NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. Job responsibilities Creates and delivers high quality designs, roadmaps …/auditability, resiliency, and security controls. Required qualifications, capabilities, and skills Formal training or certification on site reliability engineering concepts and 5+ years applied experience Fluency in at least one programming language such as Python, Java. Brings an advanced understanding of site reliability culture and principles and a track ...

consumer services environment. The business offers a commercially relevant setting for analytics professionals who want to connect robust data delivery with measurable improvements in customer experience, fleet operations and service efficiency. Its expanding focus on business intelligence, data engineering and practical automation creates scope to influence how information … automation, AI-enabled analysis and agentic workflows. Communicate technical findings and delivery progress clearly to both technical and non-technical audiences. Requirements Demonstrable experience delivering business intelligence solutions in a live operational or commercial environment. Strong Power BI capability, including dashboard development, semantic modelling, visual design and performance optimisation. ...

Sales Applications Engineer Peterborough | Office-based | Salary £48-58k (dependent on experience) Calling experienced pump and hydraulics people. Are you... ready to swap layers of sign-off for the freedom to think, question and act wishing you had the opportunity to deal with technical enquiries in more depth … needs an experienced applications engineer who enjoys working out what will genuinely fit the problem. The role This is a technically led, customer-facing role at the heart of Hydromarque. You'll talk to customers, draw out the detail behind their enquiry, select and develop the right solution ...

Customer Support Agent – SaaS Finance - Bournemouth | £33,000 | Sunday Times Best Places to Work Join a growing finance SaaS business as a Customer Support Agent, helping customers get the most from a modern finance platform. This is a fast-paced, customer-facing role focused on troubleshooting, problem … solving and great service across multiple channels. The Role Manage customer queries across tickets, email, phone and digital channels. Troubleshoot issues, find solutions and explain them clearly to customers. Manage a busy ticket queue, prioritising effectively and working to SLAs. Use AI, knowledge bases and internal tools to improve ...

join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes. You'll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value … client while supporting their transition from legacy technologies to our next-generation IQ Legal platform. Success in this role is built on understanding each customer's long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen ...

company, Cotswold Talent Solutions, are recruiting for a fantastic customer in North Swindon. This business is a leading provider of telecommunications solutions tailored for the Small and Medium Enterprise (SME) sector, are currently searching for multiple outbound sales agent's to join the growing team based in Swindon. … nature of the role, previous Lead Generation, Cold Calling and Business Development experience is required This business prides itself on delivering exceptional service, the best customer experience and cutting-edge technology to help businesses improve their communications systems and drive growth. As an outbound sales agent ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … through AI Why this opportunity? £25,000-£27,000 basic + £40,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … software. Why this opportunity? £30,000-£35,000 basic + £45,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise and improve ...

Digital As Head of Digital, you'll take ownership of the digital roadmap for a recognised travel and tourism brand, driving online growth, improving customer journeys and maximising commercial performance across websites, mobile apps and digital marketing channels. This is a strategic leadership role combining team development, data … decision-making and digital innovation. You'll work closely with senior stakeholders to identify opportunities, improve conversion and deliver engaging, personalised customer experiences. Experience within travel, leisure or hospitality would be beneficial, although candidates from B2C insurance, banking or membership organisations are also encouraged to apply. What Will ...

project outcomes that enables Capgemini to deliver major programmes linked to client challenges. Working with colleagues across Capgemini to deliver business than can including customer experience, digital and engineering offerings. Operating as a delivery owner on major defence programmes, including shaping proposals, designing parts of transformation programmes … background in a consulting environment where you have delivered parts of transformation programmes, ideally for Aerospace and Defence major clients AI curiosity and ideally experience in creation of AI augmented propositions Experience being client facing and developing client relationships, fostering trust and building credibility across your domain ...

client is a leading global investment bank. JOB DESCRIPTION Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in CDAO Data Platforms Engineering, you will play a pivotal role in shaping the user experience … subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer ...

senior partner stakeholder management: youll represent our client externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect our clients customer experience, cost, and resilience goals. What youll do Set strategy & build the operating model Define and drive the 13 year strategy for card … manufacturing and deliverybalancing service levels, product experience, cost-to-serve, and transparency. Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards). Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved ...

meetings between client decision makers and company s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge … sector. Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention ...

invest in our technology landscape, we're also exploring a move towards a Salesforce ecosystem, giving you the opportunity to contribute to and gain experience in a major transformation programme. If you're a hands-on engineer who enjoys solving complex technical challenges, working closely with product teams … youll be doing You'll work as part of a collaborative engineering team, helping to design, build and maintain digital products that power our customer experiences. Please note this role is Hybrid and will require on site collaboration once a week in our Liverpool office. Key areas of responsibility ...

years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We’re looking for an organised, customer-focused HP Frameworks Administrator to join the team in Livingston. Working as part of the team, you’ll be responsible for managing the administration … around HP products and framework requirements, ensuring orders, requests and customer information are processed accurately and efficiently. You’ll act as an important point of contact for customers and internal stakeholders, taking ownership of queries and ensuring actions are followed through to completion. At XMA, our people ...

Join Creative Process Digital as an AI Specialist Apprentice! With a £22,000 salary gain hands-on experience, develop your skills, and study one day a week. Role Typical Day-to-Day Responsibilities AI Opportunity Identification Meet with departments to understand workflows and bottlenecks. Identify repetitive tasks that could … automated. Assess where AI could improve productivity, customer experience, or decision-making. Build business cases for AI initiatives. AI Tool Implementation Research and evaluate AI platforms and technologies Deploy AI tools across teams (e.g. ChatGPT, Microsoft Copilot, automation platforms) Configure and test AI workflows Work with software vendors ...

Senior IT Engineer Cheltenham based - Onsite with occasional customer visits £30-40k MSP/Education background advantageous About the Company A growing, medium-sized IT support company providing reliable and professional technology services to a range of educational establishments and businesses. Our services include IT support, Microsoft … cloud services, networking, cybersecurity, backup and infrastructure management. We are looking for an enthusiastic and customer-focused Senior IT Engineer to join our team. This is an excellent opportunity for someone who enjoys solving technical problems, working with customers and developing their IT skills in a varied support environment. ...

Customer Service Advisor Location: Horsham Employment Type: Permanent, full-time Salary: Competitive Hours: 40 hours per week. Core working hours Monday-Friday (varying working patterns available between 8:30am and 5:30pm, 10:00am-7:00pm & 11:00am-8:00pm ) with occasional Saturday working required (9:00am-1:00pm … shift per month About the role As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence ...

capacity planning across multiple workstreams. Drive continual improvement across service delivery processes and ways of working. Identify opportunities to improve efficiency, standardisation and customer experience. Support wider operational and strategic programmes, including business change and M&A activity where required. #LI-LB1 Please note, applicants must have the legal ...

develop a team of Product Owners, being responsible for driving quality and turning strategy into meaningful, measurable impact, ensuring squads organised around clear customer outcomes are focused on the highest-value challenges, operating with clarity, autonomy and strong product thinking within an existing North Star and OKR framework. Strengthening … Clarify decision rights and ownership across squads Improve consistency in discovery, prioritisation and measurement Partner closely with Engineering, Delivery, Design, Data, QA, Marketing and Customer Experience to ensure strong cross-functional collaboration Partner with Technical Director and Principal Engineer colleagues where product priorities intersect with technical strategy ...

Graduate Customer Support Engineer Salary: £26,000 - £29,000 Location: Clacton-on-Sea, Essex Job Type: Full-time, Permanent Opportunity Overview An opportunity has arisen for a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology. This role … technical expertise. Working closely with internal engineering, product and R&D teams, you will investigate technical issues, identify solutions and help improve the overall customer experience. You will also have opportunities to deliver customer training and contribute to technical documentation. Key Responsibilities Provide technical support to customers experiencing ...