401 to 425 of 584 Customer Experience Jobs in the UK excluding London

across the Jet2 business. You will lead a team of data scientists, applying ML, statistics and advanced analytics to unlock commercial value and enhance customer experiences. Based in Leeds with hybrid work, you will partner with stakeholders to identify opportunities, deliver projects from concept to production, and advance data ...

into a compelling product roadmap. You will oversee real‐time data handling, scale, and high concurrency, while collaborating across the business to deliver superior customer experiences and maintain industry leadership in a hybrid work setup. #J-18808-Ljbffr ...

technology integration. The ideal candidate will demonstrate proven leadership in service delivery, operational integration, and the utilisation of automation and AI to enhance customer experience. This is a pivotal role for a disciplined leader aiming to shape the future of Redsquid. #J-18808-Ljbffr ...

design. Drive Observability & Performance – Lead monitoring, logging, alerting, and performance analysis using Azure Monitor, Log Analytics, and Application Insights to maximise service health and customer experience. Automate at Scale – Promote an automation‐first culture through Infrastructure as Code (Terraform) and modern CI/CD pipelines, improving consistency, speed … successfully support a technology estate serving 500+ users, 50+ sites, 500+ servers, and 100+ applications. About You Azure & Cloud Expertise – Strong hands‐on experience with Microsoft Azure, Microsoft 365, Windows Server, Linux, virtualisation technologies, and modern cloud hosting platforms. Broad Technical Knowledge – Solid understanding of networking, firewalls, connectivity, identity ...

working that help our wider team create better content. Sitting within the Product Design team, you will work on our most strategically important customer journeys while helping establish a scalable content design practice across the organisation. What you will do Content Design Lead content design on priority product plans … customer journeys Write clear, accessible and user-centred content that sets the standard for quality Shape Tone of Voice across end-to-end experiences Use research and insight to inform content decisions Partner with Product Designers, Product Managers, Researchers and other important partners Practice Building Develop content standards, guidance ...

working that help our wider team create better content. Sitting within the Product Design team, you will work on our most strategically important customer journeys while helping establish a scalable content design practice across the organisation. What you will do Content Design Lead content design on priority product plans … customer journeys Write clear, accessible and user-centred content that sets the standard for quality Shape Tone of Voice across end-to-end experiences Use research and insight to inform content decisions Partner with Product Designers, Product Managers, Researchers and other important partners Practice Building Develop content standards, guidance ...

Join a high-growth international SAAS/Communications company and ambitious team passionate about delivering exceptional customer experiences. We are looking for a driven, commercially minded Business Development Manager who thrives on winning new business, building senior relationships, and exceeding targets. This is a true hunter role focused … Delivery, and Service teams. Key Responsibilities: • Identify, qualify, and win new enterprise opportunities across strategic sectors • Build relationships with C-suite, IT, Digital, and Customer Experience leaders • Develop and execute account plans across named target accounts • Manage complex, consultative sales cycles and multi-stakeholder engagements • Deliver against revenue ...

content, and helping customers and colleagues get the most from Business Central. You'll play a key role in driving user adoption through both customer-facing and internal training in a collaborative, forward-thinking environment. Dynamics 365 Business Central Trainer Key Responsibilities: Design, develop and deliver engaging training programmes … Microsoft solutions including Power BI, Cosmos and Continia where appropriate. Collaborate with teams across Professional Services, Support and Power Platform to ensure a consistent customer experience. Provide post-training guidance and consultancy within your areas of expertise. Key Experience: Proven experience delivering software training, preferably within Microsoft ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designe r in our digital customer experience team, youll deliver high-quality designs, drive improvements to digital journe click apply for full job details ...

highly regulated environment. As part of a wider digital transformation programme, they are investing heavily in AI, automation, and advanced data capabilities to improve customer experiences and operational efficiency. Their AI function is expanding rapidly, with multiple GenAI and machine learning initiatives moving from concept into production. You will … technical leadership, guidance, and mentoring within the AI engineering function. Contributing to the wider AI strategy and future direction of the capability. Your Skills & Experience Strong commercial experience delivering GenAI solutions into production environments. Proven ability to lead AI projects from concept through deployment and operational management. Excellent ...

+ Quarterly Bonus + Profit Share + Outstanding Benefits Are you an experienced Account Manager who enjoys building long-term customer relationships, developing existing accounts and identifying opportunities for growth? We're partnering with a highly respected global manufacturing and technology business to recruit an Account Manager to join … Share incentive scheme, Cycle to Work scheme, Employee discount platform, Long service awards The Opportunity You'll take ownership of an established portfolio of customer accounts, ensuring they receive outstanding service while identifying opportunities to develop and grow existing business. This is a relationship-led role where ...

Technology to lead a pivotal directorate, combining digital innovation, organisational change, and performance insight. You will build foundations, capability and culture to transform customer experience through AI and data-driven insight. You will drive joined-up, customer-focused outcomes, turning strategy into action and embedding sustainable change. ...

Working closely with customers and internal delivery teams, this role has overall responsibility for ensuring our Enforcement Service contracts are delivered in line with customer expectations, contractual commitments and financial budgets. You will coordinate contracts management across Projects, Operational Support and Solutions Engineering, ensuring key operational functions work collaboratively … achieve customer outcomes and business objectives. You will serve as a primary point of contact for our customers, with responsibility for contract performance, representing the voice of the customer and identifying future business opportunities. The role requires the definition of long-term strategic goals and targets, effective resource ...

Working closely with customers and internal delivery teams, this role has overall responsibility for ensuring our Enforcement Service contracts are delivered in line with customer expectations, contractual commitments and financial budgets. You will coordinate Contracts Manager across Projects, Operational Support and Solutions Engineering, ensuring key operational functions work collaboratively … achieve customer outcomes and business objectives. You will serve as a primary point of contact for our customers, with responsibility for contract performance, representing the voice of the customer and identifying future business opportunities. The role requires the definition of long-term strategic goals and targets, effective resource ...

Working closely with customers and internal delivery teams, this role has overall responsibility for ensuring our Enforcement Service contracts are delivered in line with customer expectations, contractual commitments and financial budgets. You will coordinate Contracts Manager across Projects, Operational Support and Solutions Engineering, ensuring key operational functions work collaboratively … achieve customer outcomes and business objectives. You will serve as a primary point of contact for our customers, with responsibility for contract performance, representing the voice of the customer and identifying future business opportunities. The role requires the definition of long-term strategic goals and targets, effective resource ...

strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve … consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like ...

Newport/Telford office once each week but only if this is manageable. My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding they're going to be doubling in size this … resolving more complex queries and identifying ways to help practices work more efficiently. If you enjoy building strong relationships, are passionate about delivering exceptional customer experiences and like the idea of being on the road meeting customers across the UK then we'd love to hear from you. About ...

Newport/Telford office once each week but only if this is manageable. My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding; they're going to be doubling in size this … resolving more complex queries and identifying ways to help practices work more efficiently. If you enjoy building strong relationships, are passionate about delivering exceptional customer experiences and like the idea of being on the road meeting customers across the UK then we'd love to hear from you. About ...

Desk Provide professional technical support to end users through multiple channels, including email, telephone and face-to-face interactions, delivering a high standard of customer service Take ownership of technical incidents and service requests from inception through to resolution, coordinating with third-party suppliers and internal teams where necessary. … gathering sufficient details for resolution by the relevant person Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence, knowledge and skills Strong customer focus, demonstrated through ...

Identify opportunities to improve service quality, operational efficiency, monitoring, and alerting capabilities. Drive Continuous Service Improvement (CSI) initiatives to reduce incident volumes and improve customer experience. Support the implementation of process enhancements, automation, and best practice service management methodologies. Change & Transition Management Partner with delivery and project teams … transition of new services and applications into live operations. Ensure service readiness processes are followed and operational support requirements are clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles ...

market-leading technology provider that supplier digital and hardware solutions across the Hospitality & Retail sectors. Helping some of the UKs best-known brands improve customer experience, speed of service and sales performance click apply for full job details ...

deliver CIIOM’s Contact Centre transformation and Conversational Banking agenda across voice and digital channels (chat/messaging/bot), aiming to improve customer experience and drive digital adoption. The role involves accountability for service performance, transformation delivery, and financial/workforce planning inputs, collaborating with offshore/ ...

global digital commerce ecosystem from Leeds, England. You will oversee 48 localized websites, multiple e-procurement platforms, and a distributed operations team, shaping customer experience, revenue continuity and digital transformation. The role requires senior leadership with a strategic mindset, data-driven decision making and a passion for automation ...

seeking a Machine Learning Scientist to join a multidisciplinary squad. You will develop and deploy advanced ML models to detect fraudulent activity while balancing customer experience and cost. The role emphasizes production readiness, experimentation, and business impact. The ideal candidate will own end-to-end ML solutions, collaborate ...