451 to 475 of 584 Customer Experience Jobs in the UK excluding London

clients, you'll provide technical support, troubleshoot issues, manage support tickets, and work closely with Development and Service teams to deliver an excellent customer experience. Key Responsibilities Act as the first point of contact for client support requests. Log, manage, and update support tickets. Troubleshoot technical issues and resolve … problem solving. Maintain accurate ticket notes and documentation. Ensure service levels and response times are met. What We're Looking For Strong communication and customer service skills. A genuine interest in IT and technology. Ability to prioritise workload and multitask. High attention to detail. Experience using Microsoft Office ...

Resource Planning Manager is responsible for ensuring customer facing teams have the right people, with the right skills, in the right place at the right time. This role supports forecasting, capacity planning and scheduling to support optimal service levels and business performance. The Resource Planning Manager provides data-driven … insight to support strategic decision-making and ensure operational efficiency as well as supporting intraday activities to support great customer experiences and to drive operational efficiency Key Responsibilities Develop and manage medium to long-term resource plans to meet business demand and organisational priorities, working with the Resource Planning ...

London About the Role We are seeking a talented Data Scientist to develop and deploy machine learning solutions that directly influence business decisions, enhance customer experiences, and improve operational efficiency. You will be responsible for translating complex business challenges into scalable data science solutions, building and deploying robust machine … sharing initiatives and promote best practices across the wider data community. Support the development of innovative solutions that deliver measurable business value. Required Skills & Experience Strong foundation in Machine Learning, Statistics, and Data Science methodologies. Extensive experience developing and implementing machine learning models using Python. Proven experience ...

hardware, and software installations, configuration, and troubleshooting. You will also maintain accurate documentation of support requests, resolutions, and system configurations while delivering an excellent customer experience. This role would suit a proactive IT professional who genuinely enjoys supporting end users, takes ownership of issues from start to finish … comfortable working independently as the dedicated on-site IT resource. Essential skills and experience: Excellent problem-solving and fault-finding skills, with a proactive and methodical approach First-class verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users A helpful, enthusiastic ...

investment, they are scaling rapidly and expanding into new markets. Analytics sits at the core of the organisation, influencing performance across marketing, product and customer experience. The business fosters a high-performance environment where data is used proactively to unlock growth opportunities. The Role You will … product teams to influence strategy and prioritisation Translate complex business questions into clear analytical frameworks and recommendations Analyse performance across funnels, campaigns, experiments and customer lifecycle Design and evaluate A B tests and other experiments to measure impact Diagnose trends in performance and identify underlying drivers Deliver clear, actionable ...

typical CRM role. We're looking for someone who enjoys getting under the bonnet of CRM technology. Someone who loves building, testing and optimising customer communications, has expert HTML email development skills, and wants to play a key role in shaping a brand new in house capability. … delivery, helping reduce reliance on external agencies while influencing how the function develops as it continues to grow. Working alongside teams responsible for customer communications, loyalty and retention, you'll take creative briefs and transform them into engaging, high performing customer journeys and email campaigns that reach hundreds ...

+ Bonus Brighton (Hybrid - 3x Days a Week in Office) If you enjoy solving commercial problems, influencing product strategy, and using data to shape customer experiences, this is a fantastic opportunity to join one of the UK's most exciting AI-first businesses! The Company Following significant growth across … Europe and the US, this global marketplace is continuing to invest heavily in Product, Data and AI as they build the next generation of customer experiences; data is at the centre of every product decision, with analysts embedded directly into Product squads to identify opportunities, measure impact and influence ...

wider sector. About You You'll be an experienced executive leader who combines strategic vision with a passion for improving products, services and customer outcomes. You're equally comfortable shaping long-term strategy, leading organisational change and working collaboratively across complex organisations to turn ideas into meaningful outcomes. Above … Executive success comes through collective leadership, shared accountability and delivering organisational outcomes beyond your own portfolio. You will bring: Significant executive or senior leadership experience within Product, Proposition, Customer, Service Design, Innovation or a closely related discipline. A proven track record of leading customer-facing products, digital ...

Solve problems. Support people. Power great service.Be our next 1st Line Support Analyst! Were looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. Youll be the first point of contact for IT support , helping users resolve issues quickly and keeping their technology running … enjoys problem solving, helping people, and learning new technology . Youll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience. Our Service Desk supports customers 24/7 , but this role operates on a 19:0007:00 4 days on, 4 days ...

progression into more senior commercial roles. The Role Reporting to the Sales Leadership team, you'll be responsible for managing and developing an existing customer portfolio. Key Responsibilities Build and maintain strong customer relationships. Identify upsell and cross-sell opportunities. Understand customer challenges and recommend suitable solutions. … Conduct regular account reviews to drive account growth. Work closely with technical and operational teams to deliver an excellent customer experience. Manage your sales pipeline and opportunities through to close. Maintain accurate CRM records and sales forecasts. Attend customer meetings both virtually and on-site. About ...

technology partners. The successful individual will play a key role in building scalable operating models, driving continuous improvement and ensuring that technology supports exceptional customer outcomes. Key Responsibilities Own and deliver the roadmap for operational systems, business change and process improvement. Lead cross-functional change initiatives from planning through … Manage and develop an internal operational technology team, providing leadership, coaching and clear prioritisation. Identify opportunities to improve efficiency, automate manual processes and enhance customer experience. Work closely with senior stakeholders to translate business objectives into practical delivery plans. Ensure projects are prioritised based on commercial value, operational impact ...

take ownership of high-priority incidents, contribute to the introduction of new technologies, and proactively drive improvements that enhance both network performance and customer experience. You'll collaborate with technical teams, vendors and stakeholders across the business, while also coaching and mentoring colleagues to build capability within the team. … those moments count - so when we come together, it benefits everyone. The must haves In order to be considered, you must have the following experience; • Proven experience supporting large scale IP network infrastructure in an enterprise environment • Strong knowledge of network technologies including firewalls, DNS and security platforms ...

rapidly expanding direct-to-consumer proposition. The Company They are a globally recognised organisation operating within the conservation, travel, and hospitality space, combining premium customer experiences with long-term sustainability initiatives. With an established international footprint, the business is now investing heavily in its direct-to-consumer growth strategy. … Investigate performance trends and identify root causes behind changes in key metrics Support strategic decision-making, including investment allocation and growth planning Your Skills & Experience Strong commercial analytics experience within a data-driven environment Advanced Excel modelling capability, including structured logic and scenario analysis Ability to translate complex ...

Remote- South West We're looking for a hands-on Braze Specialist to help maximise the value of a recent Braze migration. With improved customer data now flowing into the platform, you'll focus on building, optimising and scaling automated customer journeys, helping the business get the very … best from Braze and its CRM capabilities. Key Responsibilities Build and optimise customer journeys in Braze. Develop and enhance CRM automation programmes. Create audience segments and personalised customer experiences. Analyse campaign performance and implement ongoing improvements. Run A/B tests to improve engagement, retention and conversion. Work ...

Digital, you will lead the development and delivery of our digital strategy, ensuring technology, data and systems drive measurable improvements in performance, efficiency and customer experience. From ERP and business systems to Power Platform, automation, AI and data analytics, you will play a pivotal role in modernising the organisation … develop and inspire a high-performing Digital team, ensuring resources are focused on the organisation's highest priorities. Skills, Knowledge & Expertise Essential Skills and Experience Senior leadership experience across IT, ERP, Digital or Technology functions. Proven success delivering digital transformation and business change. Strong project, programme and change ...

strong reputation, and investment in technology and people. The organisation is modernising its technology services to support product‐led initiatives, operational efficiency, and enhanced customer experience. The Service Desk is a critical first point of contact for IT services, supporting employees and ensuring seamless operations across the business. This … platforms Work closely with the CCTO, engineering leads, infrastructure teams and product leaders Evaluate emerging technologies and identify opportunities to improve efficiency, capability and customer outcomes About You What We're Looking for Proven experience as an Enterprise Architect, Lead Architect or Principal Architect within a complex organisation ...

customers get maximum value from the company's software. You'll: Build and develop strong relationships with higher education clients. Deliver a seamless onboarding experience for new customers. Monitor customer engagement and resolve issues proactively. Gather client feedback to help shape future product improvements. Identify opportunities to grow … existing accounts. Work closely with internal teams to deliver an outstanding customer experience. What We're Looking For At least 2 years' experience in Account Management, Customer Success or a similar client-facing role. Experience within SaaS, software, technology or the higher education sector. Excellent communication ...

objectives. Work closely with marketing teams to support lead generation initiatives, brand awareness campaigns, PR activities and industry events. Identify, target and secure new customer opportunities across selected market sectors. Build and maintain a strong pipeline of prospective clients through proactive business development activity. Manage the full sales cycle … metrics. Provide regular commercial insights and updates to the senior leadership team. Collaborate with account management, operations and marketing teams to ensure a seamless customer experience. Support budget planning and contribute towards achieving company financial targets. Experience Neeeded: Proven experience within a Business Development Manager, Commercial Manager ...

objectives. Work closely with marketing teams to support lead generation initiatives, brand awareness campaigns, PR activities and industry events. Identify, target and secure new customer opportunities across selected market sectors. Build and maintain a strong pipeline of prospective clients through proactive business development activity. Manage the full sales cycle … metrics. Provide regular commercial insights and updates to the senior leadership team. Collaborate with account management, operations and marketing teams to ensure a seamless customer experience. Support budget planning and contribute towards achieving company financial targets. Experience Neeeded: Proven experience within a Business Development Manager, Commercial Manager ...

AnnSummers.com and Knickerbox.com. You'll own performance, lead a talented team and drive real impact, from boosting conversion to elevating every step of the customer journey. This is a role with real influence. You'll combine sharp commercial instinct, deep customer insight and digital expertise to spot opportunities … move fast and deliver results that matter. If you're obsessed with data, passionate about digital and love creating standout customer experiences, we want to hear from you! The role: Drive performance across all digital KPIs, turning insight into meaningful commercial impact and delivering against targets Champion ...

place. You will work closely with senior stakeholders, external technology partners and internal teams to deliver operational excellence, regulatory compliance and a high-quality customer experience. Key Responsibilities Lead operational delivery across Client Services, Compliance and Product functions. Develop, implement and continuously improve scalable operational processes and controls. Define … monitor operational KPIs, performance metrics and reporting frameworks. Identify and resolve operational risks, bottlenecks and inefficiencies. Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations. Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes. Maintain strategic oversight of compliance activities ...

technical problem solving, with the ability to challenge suppliers, identify root causes and continuously improve the environment. To be successful you'll have strong experience across Microsoft cloud technologies and enterprise infrastructure, together with a genuine passion for delivering an excellent internal customer experience. You'll ideally bring … experience with: Microsoft Azure and Microsoft 365. Entra ID, Intune and endpoint management. Windows infrastructure, networking and security. Disaster Recovery and Business Continuity planning. Infrastructure monitoring, backup and operational support. Managing technical teams, suppliers and MSPs. Working within business-critical or regulated environments. Why Apply? Join a profitable, growing ...

leading IT consultancy. They are on the hunt for a number of Android Developers who are passionate about building high quality mobile applications with customer needs at the centre of every decision. Your responsibilities will include: Developing and maintaining features across our Android applications Collaborating closely with cross functional … scalable, maintainable, and testable Kotlin code Supporting development activities across the ScottishPower family of Digital platforms Driving continuous improvement across development processes, tooling, and customer experiences Identifying opportunities to enhance app performance, usability, and engineering practices Working collaboratively with Analysts, Designers, and Testers to deliver solutions aligned to stakeholder ...

genuine opportunities for professional growth. The organisation is seeking a passionate frontend specialist who enjoys solving technical challenges and delivering exceptional user experiences. What experience you’ll need to apply Proven commercial experience in a Frontend Developer role within ecommerce environments. Strong experience working with Magento Open … Source and/or Adobe Commerce. Excellent HTML, CSS and JavaScript (ES6+) skills. Experience with modern frontend frameworks such as React, Vue, or similar. Strong understanding of component-based development and state management. Experience integrating REST and GraphQL APIs. Proven track record building product pages, checkout experiences ...

Manchester (Hybrid - 3x Days a Week in Office) If you're passionate about product analytics, experimentation, and using statistics to shape the experience of millions of users, this is an opportunity to join one of the UK's leading digital product teams! The Company A market-leading digital business … products used by millions of customers every month. The Role Joining the Growth Engineering team, you'll use product analytics and experimentation to improve customer experiences, optimise conversion journeys and deliver smarter personalisation. You'll: Lead product analytics projects from problem definition through to recommendation Design, analyse and evaluate ...