501 to 525 of 830 Customer Experience Jobs in the UK excluding London

very well regarded and world leading client based in new offices in Lutterworth is now in the market for a Customer Support Administrator to join their Client Services Team in Lutterworth. The role is very varied and this position is being offered initially for a 6-month duration, with … most prestigious companies to work for in this area. Principal Purpose The Service Support team are the primary contact for all customer support related to installed assets. Deliver a consistent and high level of Customer Service, ensuring timely logging, high accuracy and proactive and detailed maintenance of cases ...

adoption of new technologies and approaches, including the use of Generative AI.Promote a culture of continuous learning and development within the architecture team. Qualifications: Experience: Proven experience in a senior architecture role, with a strong background in designing and implementing architectural solutions. Experience leading and managing … team of architects or technical professionals. Demonstrated ability to liaise with various stakeholders and build strong relationships. Experience working collaboratively with cross-functional teams and verticals. Must be familiar with public cloud providers and offerings, specifically AWS and Azure. Experience in designing and deploying solutions that provide services ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have).Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operationsExcellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomesAccomplished at modelling As-is and To-be business processes ...

allowance. 25 days’ holiday + bank holidays, company pension, private medical insurance, life assurance & corporate eyecare scheme. Opportunity to drive system & efficiency, improve customer experience and own the IT strategy Continued learning & development supporting your career progression. Our Mission: We are customer centric . That means ...

communities across the UK. Key Responsibilities Lead the technical development and delivery of iStandUKs digital products, platforms and service whilst supporting Tamesides wider Customer Experience Programme. Provide technical support and guidance as an active member of the iStandUK technical group. Design, develop, configure, test and deploy standards-based … technology and data standards to improve public services and who thrives in a collaborative, innovative environment. You will: Have at least 3 years industry experience in developing web-based applications at a senior level within a professional DevOps environment. Have a passion for creating intuitive, accessible and user-centred ...

opportunities, maximise value, and achieve their business goals whilst contributing to the growth of Ingram Micro's Cyber Security business. If you're ambitious, customer-focused, and motivated by delivering results, we'd love to hear from you. Core ResponsibilitiesBuild and develop strong relationships across an assigned partner base. … with vendors and internal teams to create mutually beneficial business outcomes. Develop account plans and identify new opportunities to increase revenue and profitability. Lead customer engagements, presentations, and business reviews. Support the achievement of revenue, margin, and partner growth objectives. Deliver an exceptional customer experience at every ...

quality IT support. The role focuses on maintaining service levels, delivering support models for new services, reviewing service metrics KPIs (Key Performance Indicators) improving customer satisfaction, and contributing to continual service improvement initiatives. This job role is based in Ipswich. Hybrid (3 days office based & 2 days remote). … market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention. We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK's leading fixed and mobile networks. ...

technology deputy to the Head of Ecommerce. You lead our front-end engineering and test teams to deliver a stable, high-performing ecommerce experience while improving delivery predictability, release confidence and quality. This role is critical to steering our front-end modernisation/migration programme.You are technically credible … work sensibly, and ensure delivery remains safe throughout.Work closely with Product to challenge briefs, shape solutions, and ensure the team delivers the best customer experience outcomes.Ensure releases are "ready to ship" with strong test discipline, clear defect management, and visible sign-off.Coach, develop and performance-manage engineers ...

Updating of the system with information from sub-contractors. - Updating of the system with information from operational staff members. - To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required. - To undertake any other reasonable … tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager. Skills/Experience: - Good knowledge of computers and software. - Performing in a busy and demanding Office Environment. - Previous customer experience, able to provide a professional and supportive ...

clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. Our clients are investing more and more into the latest technologies driven by the need … deliver an enriched customer experience. No matter the scale or location, we help our clients deliver the right solution with our ability to deploy and install working systems and the infrastructure behind them. The best part of working with Celestra is knowing that whatever the challenge, we will always ...

Role We are seeking an experienced Service Delivery Manager to lead the delivery of live operational services, ensuring high levels of service performance, customer satisfaction, and contractual compliance. This role is responsible for overseeing service operations, managing key stakeholder relationships, and driving continual service improvement across a managed services … Ensure effective management of major incidents, problems, risks, and service requests. Drive root cause analysis and continuous service improvement initiatives. Build and maintain strong customer relationships, acting as a trusted service partner. Oversee supplier performance and ensure third-party services meet contractual obligations. Produce and present service reports, dashboards ...

order to be successful, you will have the following background: Background within either UK Military, or working with the Military/MoD as a customer Experience of acting as a senior technical authority, providing architectural leadership Enterprise Architecture background across software engineering and platform delivery, including cloud-hosted … services, APIs, DevSecOps, CI/CD and test automation Experience of introducing emerging technologies including AI, ML and data enabled services Strong and robust stakeholder management skills SC Cleared Within this role, you will be responsible for: Senior leadership role within a multi-year delivery environment, supporting thousands ...

order to be successful, you will have the following background: Background within either UK Military, or working with the Military/MoD as a customer Experience of acting as a senior technical authority, providing architectural leadership Enterprise Architecture background across software engineering and platform delivery, including cloud-hosted … services, APIs, DevSecOps, CI/CD and test automation Experience of introducing emerging technologies including AI, ML and data enabled services Strong and robust stakeholder management skills SC Cleared Within this role, you will be responsible for: Senior leadership role within a multi-year delivery environment, supporting thousands ...

through their journey and ensuring they achieve long-term success? If so, we'd love to hear from you! About the role: As a Customer Success Executive, you'll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your … mission is to help clients get maximum value from our market-leading software, supporting them at every step of the customer journey. From onboarding and product training to adoption, retention, and beyond—you'll be the bridge between our solutions and our customers' success. You'll collaborate closely with ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Reporting Risk & Dependency Management Outcome Tracking Stakeholder Engagement Architecture Practice Enablement We'd love you to have: Significant Programme, Portfolio or Transformation Management experience. Experience coordinating complex change initiatives. Strong stakeholder management and influencing skills. Exceptional organisational and planning capabilities. Experience creating executive-level reporting and communications. Ability ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Reporting Risk & Dependency Management Outcome Tracking Stakeholder Engagement Architecture Practice Enablement We'd love you to have: Significant Programme, Portfolio or Transformation Management experience. Experience coordinating complex change initiatives. Strong stakeholder management and influencing skills. Exceptional organisational and planning capabilities. Experience creating executive-level reporting and communications. Ability ...

wide range of products Ensure all on-site advertising, promotions and product merchandising is aligned with marketing campaigns Merchandise products to enhance customer experience and increase conversions Monitor where product images are missing, incorrect or lacking optimisation Identify ways to assist in improving conversion rates through persuasive content … developments Ensure work is completed in a timely manner, within deadlines, and to an excellent quality, through high attention to detail Checking the customer journey on the website and raising any issues such as broken links or pages Training Level 3 Multi Channel Marketer Functional skills Work based learning ...

Cash (O2C) processes with technical consulting and solution design capabilities. The ELR Technologist is both a trusted advisor and implementation lead, helping accelerate customer onboarding, reduce deployment friction, improve implementation consistency, and create successful customer outcomes. What Your Responsibilities Will Be Regulatory Translation & Solution Design Partner with … reusable implementation patterns, integration requirements, process flows, and solution blueprints. Create living requirements documentation that evolves alongside regulatory changes. ERP & Business Process Consulting Analyze customer Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes and identify impacts from e-invoicing mandates. Map business processes to ELR platform capabilities ...

Managing and developing your own portfolio of clients Responding to inbound enquiries and generating new business opportunities Producing quotations and proposals Building long-term customer relationships Managing account renewals and ongoing client support Working closely with internal teams to deliver an excellent customer experience Requirements Minimum … years' B2B sales experience within technology Proven track record of achieving sales targets Strong communication and relationship-building skills Interest in technology and AV solutions Full UK driving licence What's on Offer? Warm leads and existing client opportunities Career development and progression Supportive team environment and regular social ...

Digital Transformation 2.0 programme. This is an exciting opportunity to play a key role in turning strategic ambitions into practical solutions that improve customer experience, simplify processes, connect systems and create capacity for future growth. Over recent years, Career Connect has invested significantly in its digital foundations, including … colleagues across Digital & IT, Data & Insight, operational teams and the Innovation Lab to identify opportunities, test new ideas and implement practical solutions. Whether improving customer journeys, reducing administrative burden, developing automation, introducing AI-enabled services or helping bring new digital products to life, you will play a key role ...

Digital Transformation 2.0 programme. This is an exciting opportunity to play a key role in turning strategic ambitions into practical solutions that improve customer experience, simplify processes, connect systems and create capacity for future growth. Over recent years, Career Connect has invested significantly in its digital foundations, including … colleagues across Digital & IT, Data & Insight, operational teams and the Innovation Lab to identify opportunities, test new ideas and implement practical solutions. Whether improving customer journeys, reducing administrative burden, developing automation, introducing AI-enabled services or helping bring new digital products to life, you will play a key role ...

strategy Work cross-functionally with sales, marketing, operations and finance About You Proven track record developing and launching consumer electronics products at scale Strong experience across hardware, embedded systems and connected products Strategic product leader with a passion for innovation and customer experience Experienced building and leading ...

Service Delivery Manager Location: Hampshire Working Pattern: Hybrid Hours: Monday–Friday, 9:00am–5:30pm Travel: Regular UK customer travel required Competitive Salary We’re looking for an experienced Service Delivery Manager to join a growing technology and cyber security services team. The role would suit someone with … service relationship with a portfolio of customers. Act as a key contact for service-related queries, escalations and issues. Lead customer service reviews and performance meetings. Monitor service levels, KPIs and customer satisfaction. Coordinate service onboarding and the introduction of new services. Work closely with technical and operational ...

administrator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. Role As an Apprentice … Order Management Coordinator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. This apprenticeship ...

Connect API. You will own the roadmap to develop our APIs and will need to make important prioritisation decisions to meet current and future customer needs (including readiness for AI agents and LLM-based consumption). Key to the role will be working with the API Architect and development … engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. Key Responsibilities Champion the customer perspective, gathering feedback to inform API product decisions. Own and prioritize the product roadmap to maximize business ...