Head of Software Support
- Hiring Organisation
- 17918
- Location
- Liverpool, Merseyside, United Kingdom
healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. Lead multi-disciplinary … support teams, building a culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements ...