76 to 100 of 573 Customer Experience Jobs in the UK excluding London

Customer Success Manager - Network Services Location: London (Hybrid - 3 days per week in the office) Salary: Up to £65,000 Basic + Bonus + Excellent Benefits The Opportunity We're partnering with a fast-growing global technology consultancy that's looking to appoint a Customer Success Manager … take ownership of one of its largest Investment Banking clients. This is a strategic customer success and account management role where you'll be responsible for strengthening senior stakeholder relationships, ensuring exceptional service delivery, identifying growth opportunities, and becoming a trusted advisor to a high-profile enterprise client. ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Data Science Consultant | Senior Consultant | Managing Consultant **Data Science & AI Consultancy (Customer Experience Focus)** **Location:** London (Hybrid - minimum 2 days per week in the office) **Salary:** Competitive & Negotiable DOE **Reference:** J13095 Shape the Future of Customer-Focused AI We're working with a leading Data Science … consultancy that's helping some of the world's best-known organisations unlock the value of data and artificial intelligence to create exceptional customer experiences. With opportunities available at **Consultant, Senior Consultant and Managing Consultant** level, this is an exciting opportunity to join a collaborative, innovative and fast-growing ...

looking for hands-on engineers who combine strong full stack technical expertise with product thinking, software craftsmanship and a passion for building customer-facing solutions. What you'll be doing Design, build and deploy scalable cloud-native applications across marketplace and ecommerce platforms Develop customer-facing features that … improve conversion, customer experience and commercial outcomes Take features from discovery through to production Lead technical delivery through hands-on engineering and coding Build and maintain REST APIs, microservices and modern web applications Drive code quality, software craftsmanship and engineering best practices Mentor engineers through pairing, code reviews ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years’ experience across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally ...

Overview We're looking for an experienced Dedicated Service Delivery Manager to become the primary point of contact for a major public sector customer, taking ownership of the ongoing delivery and continual improvement of services. Working closely with the customer and internal technical, operational and commercial teams … ensure contractual commitments are met, service performance is continuously enhanced, and the customer receives an exceptional experience throughout the partnership. This is a highly visible, customer-facing role requiring strong stakeholder management, commercial awareness and a proactive approach to driving service excellence. Key Responsibilities ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting … first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

About Everpure Everpure is a leading technology company reshaping the data storage industry. We focus on delivering innovative solutions that accelerate enterprise growth and customer transformation. Role Overview The Senior Manager of Solution Innovation leads the identification, validation, and maturation of new service concepts aligned with Everpure’s Customer … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially … driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival ...

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk … products within the portfolio end to end: commercial fit and pricing, go-to-market enablement across both direct and channel routes, customer and partner engagement, and the operational detail of getting new capability into customers' hands smoothly. You'll work in a small, fast-moving tiger team ...

Customer Insights Analyst £50,000 - £60,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their decision ...

Interim Deputy Head of User Experience East Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting … Head of User Experience, you'll lead critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance ...

understand each customers needs and challenges before recommending the right BT or EE Business products for them. Youllcombine your natural communication skills with yourexistingsales experience to spot opportunities, tailor solutions, and deliver results that meet andoften exceedyour targets.Above all, youllensure every interaction is a positive one, creating a customer experience that reflects BTs reputation for trust,expertiseand innovation. Youll deliver defined revenue, product volume and quality targets through the acquisition, up-sell andretention of UK SME customers. Sales opportunities areinitiatedby either an inbound blend oroutbound callas part of a specific campaign andin accordance withbusiness requirements. You will ...

Info about the company A specialist manufacturer with customers across the globe is looking to add to their Customer Services team. World leaders in their range of specialist equipment, they are passionate about company culture and excellent customer service making this a fantastic organisation to join. Info about … what the Customer Services Administrator role entails Due to a relocation, an opportunity has arisen in the Customer Services team. Working with a multi-cultural team you will be liaising with customer globally inputting orders in the ERP system, replying to customers, updating them on lead times ...

currently working with an exciting company looking for a product and community-focused professional to support the growth and development of a live customer-facing Conversational AI product. The product is already live within a mobile app, supporting customers through a Conversational AI helpdesk function. You’ll play … helping bring the product to a wider community, understanding user needs and feedback, driving adoption and identifying opportunities to improve the product and overall customer experience. We’re open to candidates from a range of backgrounds, including: • Product Management/Product Operations/Community Management/Community Growth • Previous ...

Title: Professional Services Engineer Department: Technical Services/Professional Services Location: Sheffield (with travel to customer sites as required) The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure … Engineering teams Coordinate technical response and perform root cause analysis Provide clear communication to stakeholders, management, and clients Drive service restoration whilst maintaining excellent customer experience Infrastructure & Internal Systems Support Support design, maintenance, and improvement of company IT infrastructure Assist with technology strategy, security initiatives, and systems optimisation ...

ensure customers receive a seamless implementation experience. Alongside requirements gathering and solution design, you'll also support user acceptance testing, onboarding and ongoing customer engagement. This role would suit someone who enjoys working closely with customers, solving business problems and delivering technology solutions that make a real impact. … Responsibilities: Business Analysis & Requirements Gathering Work closely with customers to understand, capture and document business requirements Translate customer needs into clear functional specifications and user stories Design scalable platform solutions and obtain stakeholder sign-off throughout the delivery process Project Delivery & Customer Success Support the successful delivery ...

guides, learner resources, workbooks and supporting documentation. Evaluate learning effectiveness using feedback, assessment data and business performance measures. ARE YOU OUR PERFECT PARTNER? Previous experience within a Learning & Development, Training or People Development role. Experience within the B2B IT Channel advantageous but not necessary. Experience designing … delivering engaging learning programmes. Strong facilitation and presentation skills across both virtual and classroom environments. Experience creating digital learning content and blended learning solutions. Understanding of adult learning principles, learning styles and instructional design methodologies. Strong Microsoft Office skills, particularly PowerPoint, Teams and Excel. Experience managing or administering ...

Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control … that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation Assisting with IT projects such ...

product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Principal Digital Product Manager in the CEP organization, you'll own the vision and roadmap for our Hosting … products, and our mainframe products. You define the strategy and annual commitments while ensuring products are iteratively delivering business value and ensuring alignment of customer needs. You are accountable for a consistent application of product practices, including ways of working, behaviors, product mindset and work breakdown. This role ...

right here at Sky. Role/Team overview The Digital Optimisation Analyst is responsible for driving a high-performing, data-led digital experience across Sky Business platforms. The role focuses on turning user data into actionable insight, establishing meaningful performance metrics, and leading optimisation initiatives to improve reach, engagement … delivering data-led recommendations to improve traffic, engagement, and conversion Manage and optimise onsite journeys, content, and funnels to enhance customer experience (CX) and performance Collaborate with cross-functional teams (UX/UI, developers, product, marketing) to deliver measurable improvements in web performance Translate experimentation outcomes into clear ...

Maintain organised documentation including roadmaps, actions, and improvement plans - Work closely with internal teams to translate technical solutions into business discussions. Key Skills - Exceptional customer focus (not sales-driven): Demonstrates genuine empathy, actively listens to client needs, and is committed to delivering the right outcomes rather than pushing products … services - Strong interpersonal awareness: Builds trust through understanding, responsiveness, and a proactive approach to customer engagement - Process-driven mindset: Works in a structured, methodical way to ensure consistent, high-quality customer experiences - Keen interest in business technology: Curious and engaged with how technology supports and improves business operations ...