201 to 225 of 389 Customer Service Jobs in the Midlands

will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require … flexible working hours, based upon the service requirements of the HIS client base. Main duties of the job Act as first point of contact for HIS Service end-users on the customer service desk. Answer, log and manage all calls, emails and faxes to the Service ...

complex systems by leveraging the following Azure Services: Azure Active Directory, Azure DNS, Traffic Manager, Azure Web Apps, Azure API Apps, Azure ARM, Azure Service Fabric, Azure Container Service, Azure Data Lake Storage, Azure Functions, Azure Logic Apps. Building and maintaining tools, solutions and microservices associated with deployment … operations platform, ensuring that all meet our customer service standards and reduce errors. Design, configure and deploy Microsoft Azure for a multitude of applications utilizing the Azure stack (Including Compute, Web & Mobile, Blobs, Resource Groups, Azure SQL, Cloud Services, and ARM, AKS etc.). Troubleshoot production issues ...

this is completed in full in order that your application can be reviewed. At Microlise, we're passionate about delivering reliable technology and exceptional service to our customers. Were looking for a Problem Manager to join our Support Services team and help drive service stability, reduce repeat incidents … improve the overall customer experience. This is a key role focused on identifying recurring issues, leading root cause analysis and working closely with Service Desk, TechOps, Engineering, Product and wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part ...

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from you. … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

based in our Meriden office. In this role you will be a first point of contact for users of the 1link system including service centres and drivers. The role handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while … delivering a clear, professional customer experience. You will report into the Technical Support Manager and regularly collaborate with other teams within the division.How We WorkAs a First Line Support, Corpay will set you up for success by providing: Assigned workspace in the Meriden officeCompany-issued equipmentFormal, hands-on trainingRole ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

business within the waste management and recycling sector. This is a fantastic opportunity for an experienced sales professional who enjoys winning new business, building customer relationships and developing long-term commercial opportunities across the UK. You'll have the freedom to manage your own diary and territory, with … uncapped commission scheme that rewards performance. Key Responsibilities Generate and win new business across the UK Develop and maintain strong customer relationships Visit customer sites and understand their requirements Provide tailored recycling and collection solutions Manage the sales process from lead generation through to contract win Work with ...

timber engineering related software solutions. The Business Development Manager will be responsible for leading software opportunities from initial discovery through to sale, implementation and customer onboarding. Working alongside Key Account Managers across the UK, the role focuses on identifying customer needs, analysing business workflows and, in collaboration with … Development for existing and new customers Software Solution Development and constancy Demonstrations of Software Solutions Stakeholder and Relationships Commercial and Proposal Management Product and Customer Service Onboarding and Customer Success Cross Functional Collaboration This role would be perfect for someone who has a cross mix of Design ...

engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server ...

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role … spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement. #J-18808-Ljbffr ...

Training + Excellent Company Benefits + Company Vehicle Homebased role covering Stoke-on-Trent/North Birmingham and surrounding areas Are you a Field Service Engineer with experience servicing and maintaining Fire & Security systems, looking to join a well-established and growing company offering long-term career prospects, further … CCTV, access control and fire alarm systems across commercial, industrial and domestic sites. Due to continued growth, they are now looking for a Field Service Engineer to support their expanding customer base across the Stoke-on-Trent/North Birmingham area. In this role you will carry ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals ...

exciting opportunity has arisen to join a growing and well-established IT Managed Service Provider based in Walsall, delivering cloud and infrastructure solutions to businesses across the West Midlands. They are looking for an experienced Senior 3rd Line Infrastructure Engineer to act as a key technical escalation point, resolving … cloud infrastructure Strong networking knowledge including DNS, DHCP, VPNs and firewalls Excellent troubleshooting and problem-solving skills A structured approach to technical documentation Excellent customer communication and stakeholder management skills The ability to take ownership of complex technical issues through to resolution Full UK driving licence and access ...

support requests Troubleshooting software, hardware and connectivity issues Supporting the resolution of 1st and 2nd line technical issues Meeting key performance targets and service standards Contributing to process and technical improvements Work closely with colleagues to deliver excellent customer service Training Why choose our Cloud Network Specialist ...

Circa £90,000 Company Car Phone, Laptop Holidays The Role - Business Development Manager, Biomedical Solutions Sales An account management role selling multi-vendor service contracts across biomedical, ultrasound and endoscopy product ranges Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking … exceed area sales targets Extending the customer base by participating in relevant exhibitions and local events Assisting in analysing competitor activity, organising territory product presentations and taking responsibility for producing proposals and sales agreements. Your Background - Business Development Manager, Biomedical Solutions Sales To succeed in this varied and exciting ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

Term Hire team. Support marketing activities by creating social media content, coordinating email campaigns, and promoting the company's products and services. Maintain accurate customer records, update the CRM system, and track lead and sales activity. Build strong working relationships with STH Controllers, ensuring all sales opportunities are identified … tracked, and converted wherever possible. Promote the full STH product and service offering, as well as wider Briggs Equipment solutions, to maximise customer awareness and sales potential. Identify and refer opportunities to other areas of the business, contributing to cross-functional growth. Conduct customer satisfaction calls following ...

recruiting on behalf of our client for an experienced IT Support Engineer to join their technical support team. This is a varied, customer-facing role involving remote and on-site support, troubleshooting, infrastructure maintenance and technical escalation. Key Responsibilities Troubleshoot Microsoft, hardware, software, server and networking problems. Attend customer … Candidate: Strong Microsoft experience, including Windows Server, Active Directory, Azure and Microsoft 365. Good knowledge of networking and infrastructure. Experience providing on-site, customer-facing technical support. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. If you're an experienced IT Support Engineer ...

will need to operate within a busy call centre environment and will need to ensure that you follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require … flexible working hours, based upon the service requirements of the HIS client base. Main duties of the job To work within a team on the customer service desk, this will act as the first point of contact for HIS Service end-users. To ensure that that ...

excellent opportunity for an experienced IT support professional to join a corporate environment, providing hands-on technical support to users and working closely with Service Desk and specialist IT teams. Roles & Responsibilities: Provide on-site IT support, resolving incidents, service requests and user queries. Act as the first … system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer-service focus. Strong troubleshooting and problem-solving abilities. Experience diagnosing, prioritising and resolving IT incidents, with a focus on first-time resolution. Solid ...

Join a leading independent technology and services provider as a Customer Engineer! Job Overview: We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows … efficiently. Ensure compliance with vendor best practices and technical standards. Hold relevant vendor certifications and accreditations through approved training programs. Deliver high levels of customer service while meeting SLA and operational requirements. Additional Information: An Active SC Clearance is Must How to Apply: If you're interested ...

Line IT Support Tamworth (5 days on-site) £26,000 - £30,000 + Training + Progression + Benefits Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real … great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer ...

operations, you'll be part of a collaborative team that celebrates success and supports your growth. Everything we do is built around our values: Customer First – We build lasting relationships by delivering exceptional service and solutions. Agile – We move with pace, adapt to change and embrace new opportunities. … technology to create smarter outcomes. Committed – We take ownership, support each other and deliver on our promises. We are looking for a customer focused Freight Operator to join our high performing Automotive team based at our Birmingham Business Park HQ. Supporting our globally recognised automotive customers, you will coordinate ...

would be informed in advance of this About the role: Capable of bringing the right decision at the right time to ensure premium customer experience is delivered. As an Operations Support - Resource Planner you will be responsible for maximising the utilisation of the Baxi Customer Support Field Engineer … attend to our customers requirements in accordance with relevant SLAs and adhere to commitments that are made. The team is integral to the Service Operation, therefore having the ability to work as part of a wider team is crucial. You will be the first point of contact ...

Your new company Our client is a well-established and expanding business operating within the fashion and retail sector, supplying products to a diverse customer base across the UK and international markets based in Leicester City Centre. With a strong reputation for quality, innovation and customer service … incomplete transactions. Finance & Transactional Support Support transactional processes including: Sales orders and invoices Purchase orders and invoices Inventory transactions Stock movements Payments and journals Customer and supplier records Investigate discrepancies between systems and financial records. Assist with month-end system-related issues and reconciliations. Help maintain accurate master data ...