1 to 25 of 322 Customer Service Jobs in the North of England

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact ...

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact … customers, ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social ...

impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow-enabled customer, revenue and ecosystem transformation programmes and grow the Business Technology portfolio within our clients.As a Managing Consultant – CRM Transformation, you will help clients redesign customer … using ServiceNow’s workflow platform, AI capabilities and ecosystem integrations.You will act as a techno-functional SME across ServiceNow CRM capabilities, helping organisations transform customer service, field operations, commercial processes and ecosystem collaboration while accelerating growth and improving customer experience.Key expectations from this role include:**Client Delivery ...

impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow-enabled customer, revenue and ecosystem transformation programmes and grow the Business Technology portfolio within our clients.As a Managing Consultant – CRM Transformation, you will help clients redesign customer … using ServiceNow’s workflow platform, AI capabilities and ecosystem integrations.You will act as a techno-functional SME across ServiceNow CRM capabilities, helping organisations transform customer service, field operations, commercial processes and ecosystem collaboration while accelerating growth and improving customer experience.Key expectations from this role include:**Client Delivery ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Sunderland Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. … your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call ...

have an exciting opportunity for a Customer Service Administrator with a strong customer focused work ethic to join a friendly and fast paced team not far from Garforth. This is a brilliant opportunity for an Administrator who enjoys providing great customer service and is keen … looking for a hard-working individual who thrives in a busy environment and can easily multitask. If you're an individual with strong customer service skills looking for a challenging role where no two days are the same, this role is for you! The team are really friendly ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable ...

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with … targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service ...

difference to the support, services and components NHSBT provides to hospital transfusion teams. You will focus on learning from complex data drawn from customer feedback such as complaints, surveys, credits and compliments using well developed data analysis and IT skills to deliver meaningful and engaging reports. You will … customer and service data to identify insights and highlight areas for improvement to our service for hospitals. You will have regular contact with colleagues that provide services directly to hospitals as well as with hospital transfusion staff. You will be involved in national and regional projects ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Customer Support Consultant Location: Leeds (hybrid after your probation) Salary: £26,300Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment Are you looking to take the next step in your career and apply your customer service skills … professional, office-based role We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Responsibilities Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead the development … prioritisation, and delivery of the digital customer experience capability and technology roadmap Partner end to end with Commercial, Customer Service, Supply Chain, Finance, Technology, and external customers Provide people, virtual team, and cross‐functional leadership Drive governance, adoption, enhancements, and user experience improvements Requirements Bachelor’s degree ...

supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through … ongoing account management, customer care, renewals, and identifying opportunities for account growth. Acting as the primary day-to-day contact for assigned customers, the Inside Account Manager develops strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximise ...

Technical Sales Advisor Location: Birchwood, Warrington Salary: Competitive + Benefits Build a career where technical expertise meets customer service. Are you passionate about delivering outstanding customer service and enjoy learning about technical products? Whether you come from an electrical, engineering, industrial or technical sales background, this could … specialist knowledge within a niche industry. The Role Working within a friendly and supportive internal sales team, you'll be responsible for: Responding to customer enquiries via telephone and email Providing quotations and processing customer orders Offering technical product advice and guidance Building strong relationships with ...

Service Desk Customer Liaison Macclesfield | Full-Time | On-Site (5 Days) Overview We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service … someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service. The Role As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Customer service representative Start date: Immediate Duration: 2 month rolling contract the client plans to keep the person indefinitely this position has been in place for the last 4 years so is likely to be a long-term contract. Location: 5 days per week on site in Morley … Leeds, Pay: £200 per day INSIDE IR35 Job summary This role will report to the IT Customer Service Request Assistant and will be responsible for providing excellent support to internal colleagues and IT End Users for Service Requests via the ITSM Toolset (ServiceNow), e-mail and face ...

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand ...

Service Account Manager Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking. Our client is a well-established business based in Harrogate. … position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

FarnellFarnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.Director of Global Ecommerce Operations- Leeds, EnglandAt Farnell, ecommerce is at the heart of how we serve customers across the globe. As our Director of Global Ecommerce … overseeing 48 localized ecommerce websites, multiple e-procurement platforms, and a globally distributed operations team, you will lead the operational strategy that underpins customer experience, revenue continuity, and digital transformation. Working at the intersection of technology, operations, program governance, vendor management, and customer experience, you will drive operational ...

Customer Contact Administrator (Temporary) About the Role Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system. This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment … provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks. Key Responsibilities Answer incoming customer telephone calls promptly and professionally. Act as the first point of contact for customers requiring support with digital account registration ...

passionate about delivering exceptional customer service and building lasting client relationships? We're looking for a Client Success Advisor to join our clients growing team. As the first point of contact for clients, you'll play a vital role in ensuring every interaction is professional, positive, and solution … focused. In this role, you'll manage incoming support requests, coordinate service tickets, keep clients informed throughout the resolution process, and work closely with technical teams to deliver an outstanding customer experience. You'll also maintain accurate records, monitor service performance, and contribute to continuous improvements across ...

issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying and resolving common technical issues, with help from senior colleagues Help test, design … support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2. Upon completion there may be an opportunity for a full-time position. Apprenticeship Standard Customer service practitioner (level ...