101 to 125 of 137 ITIL Jobs in the Midlands

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multiple industry sectors - would be nice to have worked (but not essential to have worked in sectors ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multiple industry sectors - would be nice to have worked (but not essential to have worked in sectors ...

service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement … management and productivity technologies. Drive a customer-focused service culture across all IT operational teams and suppliers. Lead the IT Service Desk and govern ITIL-based service management processes, including Incident Management, Problem Management, Change Management, Request Fulfilment, Asset Management, Configuration Management, Knowledge Management, Service Level Management, Availability Management, Capacity ...

Maintain effective change, asset, configuration, and knowledge management processes. Identify recurring service issues and implement long-term solutions to prevent recurrence. Promote adherence to ITIL service management principles and best practices. Customer Experience Serve as the senior operational escalation point for customers. Ensure customers receive timely, accurate, and professional communications … experience managing customer escalations, suppliers, operational reporting, and technical teams. Experience coordinating major incidents and service restoration activities. Essential Knowledge Strong working knowledge of ITIL service management principles and operational best practices. Good understanding of infrastructure, networking, cloud services, operational support, and service management frameworks. Knowledge of information security, risk ...

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. Conduct regular audits, verification and reporting of Configuration Items … Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies, standards and procedures Ensure alignment with ITIL Service Transition and Service Operation practices Drive adherence to agreed processes across internal teams and suppliers Establish and monitor internal controls for configuration governance Data ...

branch offices. The role balances NetOps incident resolution with network engineering project delivery, including SD-WAN migrations and Cloud Security rollouts within an ITIL framework. The position involves incident resolution, remote branch provisioning, and technical leadership across time zones, with a strong focus on security, compliance, and #J-18808-Ljbffr ...

Initial seeks a Network Engineer (EMEA & APAC) to maintain, optimize, and secure enterprise network infrastructure across regional data centers and branch offices within an ITIL-driven framework. You will resolve NetOps incidents and deliver SD-WAN and Cloud Security rollouts while guiding field engineers during deployments. The role emphasizes remote ...

performance and satisfaction. You will spend time across customer sites, coaching teams, analyzing data, and driving improvements while ensuring adherence to internal processes and ITIL guidelines. #J-18808-Ljbffr ...

Cloud. Experience delivering infrastructure migration or transformation projects. Knowledge of automation and configuration management tools. Experience working within highly regulated or enterprise-scale environments. ITIL awareness or experience working within ITIL-aligned service management processes. If this is the role for you please submit your CV at your earliest convenience. ...

systems support services through a strategic outsourced support partner. Ensure incidents, problems, service requests, changes and releases are managed effectively and in accordance with ITIL-based processes. Manage service performance through agreed KPIs, SLAs and operational metrics. Coordinate support for business-critical incidents and major service disruptions. Ensure support documentation … financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical issues ...

VMware Cloud technologies Experience with Microsoft Hyper‐V Experience with Citrix Hypervisor PowerShell scripting and automation Disaster Recovery and Business Continuity solutions ServiceNow and ITIL‐based service management Experience supporting large‐scale enterprise IT environments Excellent problem‐solving and troubleshooting skills Strong customer‐facing communication and stakeholder management experience Experience … VMware Cloud Foundation (VCP‐VCF) Industry Keywords Enterprise IT Environments Managed Service Providers (MSPs) Technical Documentation Service Transition Continual Service Improvement Tools & Technologies ServiceNow ITIL-Based Service Management Microsoft Hyper‐V Citrix Hypervisor Disaster Recovery Solutions #J-18808-Ljbffr ...

Service Management Team. Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework and be responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting … ITSM tool Strong customer service approach and team player Desirable Criteria Technical experience in development, testing or configuration management Experience of Service Management Tools ITIL experience and qualifications Experience of working with the following: ADO React JavaScript SQL C Sharp Azure Tools #J-18808-Ljbffr ...

high-quality infrastructure and network support in a demanding, customer-focused environment. The successful candidate will demonstrate an excellent customer service attitude, hold an ITIL Foundation certificate , and have a strong working knowledge of ITIL . You will be working within a fast-paced and technically demanding environment where challenging … Agreements (SLAs) and challenging deadlines. Key Deliverables The successful candidate will be expected to: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle . Consistently exceed customer expectations while providing additional support and guidance to other Service Desk team members. Ensure all activities comply with defined ...

Deliver a consistent, secure and intuitive experience across managed and BYOD platforms. Maintain standards, technical documentation, processes and support runbooks. Ensure changes align with ITIL Incident, Change and Problem Management practices. Act as a technical SME within projects and transformation programmes. Support audits, compliance activities and security reviews relating … packaging and third‐party patch automation tooling. Apple Business Manager; Netskope Secure Web Gateway and/or Private Access. MD-102 and/or ITIL certification; MECM Co‐Management; KQL. Experience managing macOS through Intune and supporting Microsoft Teams Rooms. What We Can Offer in Return With an impressive order ...

Deliver a consistent, secure and intuitive experience across managed and BYOD platforms. Maintain standards, technical documentation, processes and support runbooks. Ensure changes align with ITIL Incident, Change and Problem Management practices. Act as a technical SME within projects and transformation programmes. Support audits, compliance activities and security reviews relating … packaging and third‐party patch automation tooling. Apple Business Manager; Netskope Secure Web Gateway and/or Private Access. MD-102 and/or ITIL certification; MECM Co‐Management; KQL. Experience managing macOS through Intune and supporting Microsoft Teams Rooms. With an impressive order book of over £4.1 billion ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

service provisions. Management experience of working in a major business service organisation in either the public or private sector Experience with Management in an ITIL and/or Agile environment would be advantageous. You may hold or be willing to work towards the following qualifications: ITIL V4/V5 foundation ...

leadership and governance forums. Coordinate effectively within a global, multi-vendor service environment. Operational Excellence and Continuous Improvement Drive service maturity initiatives aligned with ITIL best practices. Define and improve operational dashboards, KPI frameworks, service reporting, and governance mechanisms. Identify automation, workflow optimization, and process improvement opportunities across support operations. … Management, or Service Operations within enterprise IT environments. Experience managing Service Operations for PLM, 3DEXPERIENCE, or other large-scale enterprise applications. Good understanding of ITIL processes, particularly Incident, Major Incident, Problem, Change, Release, and Service Level Management. Experience working with global stakeholders and large enterprise user communities. Strong communication, presentation ...

provide go/no-go recommendations for production deployment Process & Platforms Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve the meeting room experience Liaise with vendors … layers Room Design Awareness - Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in‐room and remote participants ITIL Certified - Foundation as minimum; practitioner‐level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience ...

service continuity and participate in disaster recovery planning and testing, including conducting and reporting on Cyber Security Exercises. Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement. Work collaboratively to ensure that all ICT Department projects are delivered ...

experience advantageous. Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners. Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred). Extensive experience of defining, supporting and managing the lifecycle of Network … maintain clear and focused thinking under high-pressure situations. Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena. ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent). We Are RS At RS, wearemaking amazing happen for a better world. As a global ...

experience advantageous. Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners. Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred). Extensive experience of defining, supporting and managing the lifecycle of Network … clear and focused thinking under high‐pressure situations. Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena. Desirable ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent). We Are RS At RS, we are making amazing happen for a better world. ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

Transition within complex IT environments. Strong track record of transitioning projects into BAU support. Experience reviewing and improving IT service management processes. Knowledge of ITIL Service Management (ITIL Foundation minimum). Excellent stakeholder management, communication and facilitation skills. Experience creating practical frameworks, documentation and governance processes. Available to start immediately ...