101 to 125 of 175 ITIL Jobs in the Midlands

Langland Consultants is seeking an experienced Support Lead Engineer (Business/Software Applications) to coordinate a team across 1st to 3rd line support and deliver excellent customer service. The role focuses on technical guidance, incident ...

commercial and financial acumen Excellent influencing, negotiation and presentation skills Experience producing accurate financial reports and revenue forecasts An understanding of IT operations and ITIL-led managed service environments · The ability to balance customer satisfaction and retention with clear commercial objectives · Strong organisational skills and the ability to manage competing ...

000+ servers and 10,000 users. You will collaborate with internal teams and external partners to manage incidents, deploy upgrades, and implement changes within ITIL-guided processes. A strong background in core infrastructure and communication is essential. #J-18808-Ljbffr ...

abilities Good business knowledge and working experience in the territory of IT process improvements Strong technology systems experience such as SAP, SQL, GRC, Python, ITIL If you are interested in this position, please click to apply now or send an updated CV togareth@renaix.com (Vacancy ref: 20227) #J-18808-Ljbffr ...

leading, supervising or mentoring others, whether formally or as the go-to person on your current team. You’ll have a good grasp of ITIL and service management, be comfortable working through SLAs, ticket queues, prioritisation and major incidents, and know your way around the metrics that matter like first ...

seeking a Service Desk Analyst in Birmingham. The role involves being the first point of contact for customers and resolving incidents according to ITIL practices. The position requires strong customer service skills, technical knowledge, and the ability to work 24/7 in a secure environment. You'll handle logging ...

depending on experience. Travel to other sites may be required; you’ll work with Windows environments, Office 365 and ITIL-based ticketing systems. #J-18808-Ljbffr ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

person on change for your customers and the engineers who support them. This is an ITIL 4 (Information Technology Infrastructure Library) role focused on IT services, not business change management. Key Responsibilities Act as the main point of contact for change on your assigned customers, building strong relationships and representing … indicator) reporting for your customers and train engineers on the Change Enablement process and ServiceNow. Skills, Knowledge and Expertise Essential Proven experience running an ITIL-aligned Change Enablement process, including chairing CABs and authorising changes. ITIL 4 Foundation certification. Hands-on change management experience in ServiceNow or a comparable ...

genuine passion for supporting and working alongside team members. Desirable: Ideally educated to degree level in a relevant IT discipline (or qualified by experience) ITIL 4 Foundation, ITIL Strategist (Direct, Plan & Improve), ITIL Leader (Digital & IT Strategy ________________________________________ Closing Date: 20th November 2026 ________________________________________ Our Recruitment Process We aim to make your ...

Purview Experience with Power Automate or Logic Apps for workflow automation Exposure to Azure Backup, Azure Site Recovery or Veeam for Azure ITIL (Information Technology Infrastructure Library) Foundation certification or Problem Management experience Experience supporting Windows Server and on-premises infrastructure alongside Azure Benefits Holiday Allowance - 24 days + bank ...

cost-effective services aligned to business priorities. You will drive roadmaps, manage budgets and supplier performance, and lead a high-capability team to deliver ITIL-aligned improvements #J-18808-Ljbffr ...

manufacturing/engineering. Based in Derby with hybrid WFH options, the position requires 3+ years as Technical Lead or Solution Architect and strong ITIL/PRINCE2/TOGAF knowledge, plus stakeholder engagement and scalable, secure designs. #J-18808-Ljbffr ...

levels. A broad knowledge of IT Infrastructure technology, current trends Experience of delivering solutions in Manufacturing or Engineering environments desirable Understanding frameworks such as ITIL, PRINCE2, and TOGAF. Strong consulting skills and experience able to shape and drive consultative outcomes This role is active now, interviews are planned ...

resolution. The engineer will work within a defence-aligned environment, contribute to incident response, and ensure service excellence while maintaining documentation and compliance with ITIL standards. #J-18808-Ljbffr ...

logistics applications and processes. Key responsibilities include leading end-to-end system enhancements, collaborating with stakeholders, and providing second-line support. The role emphasizes ITIL-aligned delivery within a hybrid UK environment. #J-18808-Ljbffr ...

client account. You will work closely with internal and client stakeholders to ensure services meet SLA requirements and client expectations. The role requires strong ITIL knowledge, SIAM understanding, and proven relationship management within outsourcing environments, including engagement with senior levels and cross-functional teams. #J-18808-Ljbffr ...

valued customers. You will ensure changes are risk assessed, authorized, scheduled and reviewed, delivering changes quickly and safely with minimal disruption. This ITIL 4 role focuses on IT services, not business change management. You will chair Change Advisory Boards, coordinate Emergency Changes during incidents, and manage the Forward Schedule ...

hands-on leadership, onboarding new starters, knowledge sharing and driving service improvement. Ideal candidates have 2+ years in senior first or second line, with ITIL knowledge and experience mentoring others. The MSP background and a customer-service focus are highly valued in this fast-moving environment. #J-18808-Ljbffr ...

business priorities and customer needs. Key responsibilities include coordinating cross-functional teams, managing roadmaps and risks, building stakeholder relationships, and driving continuous improvement with ITIL, PRINCE2, Six #J-18808-Ljbffr ...

Joiner, Mover and Leaver processes in a hybrid Birmingham-based role. You will govern access, support ticketing workflows, and drive improvements while adhering to ITIL practices. This is a 9-month fixed-term contract, Monday–Friday, 8.30am–5pm, with two days at home. The role offers a contributory pension, bonuses ...

evolving needs and translate them into deliverable product outcomes. Provide end to end accountability for Finance systems service delivery, embedding appropriate software development lifecycle, ITIL and operational governance practices. Direct internal delivery teams and systems integration partners, ensuring initiatives are delivered safely, predictably and to agreed scope, quality, cost … with experience of delivering cost optimisations. Good understanding of ITGC, ISO270001 and cyber essentials plus requirements. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading Oracle Fusion Cloud implementations, migrations ...

Ref.-Nr.: UK00936Schedule type: Full TimeContract Type: Permanent Full-TimeWHAT WE ARE LOOKING FORPosition BackgroundA vacancy has arisen for a 3rd Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based ...

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes We are looking … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...