1 to 25 of 52 ITIL Jobs in the West Midlands

effective resolution. Monitor service performance, identify trends, and implement improvements to enhance service quality. Manage incident, problem, and change processes in line with ITIL best practices. Ensure excellent customer service standards are maintained, acting as a key point of contact for clients and stakeholders. Coordinate onboarding of new clients, ensuring ...

communication skills. Negotiation and conflict management skills Strong presentation skills Qualifications Educated to degree level or applicable industry experience Professional certifications such as PMP, ITIL Foundation V4, SAFe Agile Relevant Professional qualifications (Lean Six Sigma, PMI) Bring a challenger mindset – you’re always looking for better ways of doing things ...

ideally MSP) Strong Windows, Microsoft 365, and basic networking knowledge Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS) Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira) Security Requirements: Must be eligible for UK Security Clearance + DV Clearance. No sponsorship available. What's on Offer ...

ideally MSP) Strong Windows, Microsoft 365, and basic networking knowledge Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS) Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira) Security Requirements: Must be eligible for UK Security Clearance + DV Clearance. No sponsorship available. What's on Offer ...

interpersonal skills Ability to operate in structured, governance-driven environments Current and active security clearance NICE TO HAVE, BUT NOT ESSENTIAL Familiarity with ITIL, cyber security principles, frameworks, or risk management practices Relevant certifications such as PRINCE2, APM, AgilePM, or Scrum Degree in a relevant discipline (e.g. IT, Project Management ...

support team works within a service delivery framework, the development and consistent adoption of best practice policies and procedures based on an AGILE, ITIL v4, release management, maintaining system configuration and documentation, managing faults and failures to resolution as well as resolving data quality issues within any systems or application. ...

Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants ...

Networking Skills (AWS or Azure) HP/Aruba switches knowledge essential Fortinet/Firewalls/migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards ...

cloud platforms (AWS, Azure, GCP) * Experience with automation tools (Ansible, Puppet, Chef, Terraform) * Knowledge of containers (Docker, Kubernetes) * Understanding of networking fundamentals and firewalls * ITIL or relevant Linux certifications Personal Attributes * Strong problem-solving and analytical skills * Ability to prioritise workload in a fast-paced environment * Clear communication and documentation ...

working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience. ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either ...

webhooks, and modern integration patterns. Proven ability to define and embed SDLC best practice across mixed professional and citizen development teams. Solid understanding of ITIL-aligned service delivery , applying Lean and Agile pragmatically. Experience working across multiple service towers while maintaining architectural consistency. Personal qualities Confident challenging assumptions and technical ...

Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with LAN/WAN expertise (or 5 years experience) and an understanding of ITIL best practices. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some ...

issues and delivering excellent customer service. As a Service Desk Engineer/1st Line Support IT Helpdesk Analyst you will collaborate with colleagues, follow ITIL style processes and develop your technical support skills within a supportive environment. This is an excellent opportunity to grow your career in IT support within ...

apply if you do not have it please. Must have implemented and/or managed Incident, Problem and Change management and have solid ITIL experience . Ideally someone who has delivered to challenging SLAs/KPIs , a natural in front of a customer and someone who can manage demanding internal ...

driven, with the ability to interpret KPIs and implement meaningful improvements. Strong communication and stakeholder management abilities, with a customer-focused mindset. Familiarity with ITIL, Lean, or Six Sigma methodologies is an advantage. Benefits Opportunity to progress to Head of Service Operations or wider leadership roles. Staff discount, online store ...

Data Guard Solid SQL and PL SQL capability Experience of performance diagnostics and tuning Experience supporting Oracle on Linux or Unix platforms Familiarity with ITIL aligned service management processes Experience supporting high availability and mission critical systems Desirable Experience with OEM, ASM or RAC Exposure to later Oracle versions Scripting ...

level knowledge, Cisco, Fortinet, Rukus, VLANs, VPNs, firewalls. Hardware & Infrastructure: Microsoft Technologies Virtualization & Cloud Backup & DR Security & Compliance Operating Systems & Tools Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key ResponsibilitiesStrategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering ...

documentation skills. Ability to work on site during installation phases. Desirable Experience with Meraki switching. Knowledge of interactive displays or digital whiteboards. Awareness of ITIL processes or relevant certifications. Please apply ...

Build strong vendor relationships and handle escalations Lead governance forums and optimize contractual commitments Align processes and coordinate incident management About You Experienced in ITIL, ideally V4 Strong experience in service management and vendor governance Skilled in multi-supplier environments with excellent stakeholder engagement Hybrid role: 2 days on-site ...

Manage and support cross-functional technical teams to resolve service issues efficiently. Ensure incident, problem, and change management processes are adhered to according to ITIL Principles. Support in the management of supplier relationships and third-party service providers to ensure value, quality and compliance. Support cost-effective delivery ...

certifications (not essential but highly valuable) PMP, PMI-ACP, PRINCE2, or MSP for programme/project governance Scrum Master or Agile Delivery certifications ITIL for operational readiness and service transition understanding Person Profile Resilient and calm under pressure, capable of navigating competing priorities across a multi‐year modernisation programme. Highly ...

practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part ...

documentation Desirable Experience/Certifications CISA (Certified Information Systems Auditor) Experience supporting SOX implementations or controls transformation programmes Familiarity with COBIT and/or ITIL frameworks Experience working with external auditors in a SOX environment GRG Executive Search is committed to encouraging and celebrating applicants from different backgrounds, whatever their ...