1 to 25 of 230 ITIL Jobs in the West Midlands

and development of skilled IT professionals. Manage vendor relationships (notably TCS), ensuring contract compliance and SLA performance. Oversee IT operations budget, aligning spend with strategic and financial objectives. Champion ITIL and COBIT frameworks to enhance IT service delivery and governance. Lead automation initiatives to streamline operations and reduce manual effort. Monitor emerging technologies and trends relevant to automotive manufacturing and … manufacturing environments, ideally with experience with Supply Chain and Retail. Proven success managing mission-critical IT infrastructure supporting 24/7 manufacturing operations. Strong expertise in implementing and optimising ITIL-based service management processes. Skilled in cloud platforms (Azure, AWS, GCP) and hybrid cloud architectures. Knowledge of OT/IT convergence and industrial control systems (ICS/SCADA) is highly More ❯

CCIE would be highly regarded (or appropriate hands-on experience in lieu of) Wireless Design certifications would be attractive qualifications to hold Microsoft 365 certifications would be a bonus ITIL qualifications SKILLS/KNOWLEDGE: Essential Committed to continued learning and supporting the learning of others An excellent working knowledge of core networking and routing protocols, including network security protocols and … Sound knowledge of public and private clouds with specific experience in Microsoft Azure Strong sourcing and supplier management skills Strong leadership and line management capabilities Experience of working within ITIL frameworks The ability to interface between the business and technology groups The ability to prioritise, work under pressure, and meet deadlines Desirable Experience of working in the retail or hospitality More ❯

Collaborator - A team player who works effectively with colleagues, stakeholders, and third-party providers, enabling workflow within your team, the wider IT department and business. Core Skills Proficiency in ITIL service management frameworks Strong understanding of cybersecurity principles and regulatory compliance, preferably in a legal setting Excellent organisational skills, with the ability to manage multiple priorities and deliver results under More ❯

other team members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

other team members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

other team members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

e.g., Power BI, Tableau, Qlik). Knowledge of robotic process automation (e.g., UIPath) in data workflows desirable. Additional qualifications in project or change management (e.g., PRINCE2, Lean Six Sigma, ITIL Foundation) are advantageous. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin More ❯

and methods. Must be confident to handle common security incidents independently. Must have good understanding of Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Education Requirements & Experience Minimum of 2 to 3 years of experience in the IT More ❯

Snort rules, or other log-searching query languages. Confidence in handling common security incidents independently. Good understanding of Vulnerability Scanning, Management, and Ethical Hacking (Penetration Testing). Knowledge of ITIL disciplines such as Incident, Problem, and Change Management. Ability to work with minimal supervision. Willingness to work in a 24/7 operations environment. Education & Experience: Minimum of More ❯

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Willingness to work in a job that involves 24/7 operations or on More ❯

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Willingness to work in a job that involves 24/7 operations or on More ❯

such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we More ❯

such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we More ❯

at all levels. Ability to work independently and manage multiple tasks effectively. A proactive attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for More ❯

advanced PowerShell Demonstrate intermediate-to-advanced knowledge in the following technologies: Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined service More ❯

Gallen office (not a frequent requirement). Our Technical Environment Approx 800 international users Windows, iOS and Android Microsoft 365 Azure Intune Teams SharePoint Virtualised Servers and Hybrid Cloud ITIL Service Desk (Manage Engine Service Desk Cloud) ITIL Highly desirable Project Management & Networking experience would be beneficial What’s in It for You? Opportunity for career growth – Gain valuable experience More ❯

to technical and non-technical audiences. Exposure to Microsoft Power Platform (Power BI, PowerApps, Flow). Familiarity with project implementation methodologies and tools (e.g., LCS, DevOps). Familiarity with ITIL framework or working in ITSM environments (e.g., FreshService, Jira Service Management). Experience with audit tools such as AuditBoard. Familiarity with user access controls, change management, and segregation of duties More ❯

understanding of virtualisation technologies (such as VMWare) and containerisation technologies (such as Kubernetes/Docker) Experience working within teams of infrastructure and/or network engineers Experience operating within ITIL processes including service design, service operation and change management Experience working with security, penetration testing, IT Healthchecks and security certifications Desirable : A formal qualification (Degree) in Computing Science, Network Engineering … or equivalent experience. Professional certifications such as networking, ITIL, cybersecurity, Microsoft etc. Experience managing and operating high availability (99.95%+) mission critical solutions Experience with HPE server and storage hardware Experience with VMWare virtualisation technologies Experience with Checkpoint, Fortinet or NSX-T Experience with Microsoft Server, Microsoft SQL Server, etc. Experience with Linux Experience with SOAP and REST APIs In More ❯

Analyst: • Provide first-line IT support via phone, email, and video conference • Log and manage incidents, service requests, and changes using an ITSM tool • Prioritise and escalate issues following ITIL best practices • Deliver exceptional customer service and clear communication • Perform daily system checks and issue timely service announcements • Work 12-hour shifts on a rotating 24/7/… Experience in a customer service role (technical environment preferred). • Active DV & Police Clearance. • Excellent telephone manner and written communication skills. • Strong problem-solving skills and attention to detail. • ITIL Foundation Certification. • Experience with ITSM/call management systems. • Working knowledge of Microsoft Office, Windows OS, Active Directory. • Familiarity with Cisco VoIP and video conferencing tools. If you're a More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and More ❯

our engineering sites located close to the industry in industry in Munich, Redditch (UK) and a software development office in Gdańsk. Your Profile: IT-related degree or certifications (e.g., ITIL preferred) Excellent communication and project management abilities. Experience in IT operations, including network and system management. Knowledge of Microsoft 365, Active Directory, Azure, and VMware. Experience in a manufacturing environment More ❯

our engineering sites located close to the industry in industry in Munich, Redditch (UK) and a software development office in Gdańsk. Your Profile: IT-related degree or certifications (e.g., ITIL preferred) Excellent communication and project management abilities. Experience in IT operations, including network and system management. Knowledge of Microsoft 365, Active Directory, Azure, and VMware. Experience in a manufacturing environment More ❯

knowledge of networking, servers, virtualization, and cloud infrastructure. Hands-on experience with Windows/Linux server environments. Experience with scripting and automation tools (e.g., PowerShell, Bash). Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira). Strong troubleshooting and problem-solving skills. Preferred Qualifications Industry certifications such as Cisco CCNA, CompTIA Network+, Security+, Microsoft Certified: Azure Administrator or More ❯

Understanding of identity management, SSO, MFA, RBAC Skilled in cloud networking, server/storage systems (Azure) Experience with VMware vSphere/vCenter and enterprise-level firewalls Certifications such as ITIL, CCNA, Microsoft, VMware, or Citrix preferred Leadership and mentoring capabilities Vendor and stakeholder management Strong problem-solving and risk mitigation skills Customer-focused with an eye for service delivery improvements More ❯

services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills/Knowledge - Developing professional expertise, applies company policies and procedures to resolve More ❯