IT Infrastructure Library (ITIL) Jobs in the West Midlands

Governance and Assurance Manager - IT Operations Are you an experienced Governance and Assurance Manager with a background in IT Operations? If so I would like to hear from you!! My client is seeking an experienced Governance and Assurance Manager to manage and improve the governance of activities within IT Operations. You will have a solid track record in delivering and managing governance and assurance activities and have experience... more ▸

Capita IT Resourcing is currently recruiting for a Service Desk Analyst to join our Coventry-based client on a permanent basis. The successful candidate will provide technical support to customers and resolve issues in line with relevant Service Level Agreements and objectives. Responsibilities for the role: - Act as the initial point of contact for any customer issues and provide technical support to end... more ▸

NOC Engineer (2nd Line Support) Salary - £25.000 - £27.500. I'm currently recruiting for and working with a leading MSP based in Birmingham, who are looking to add NOC Engineers / 2nd Line Engineers to their Infrastructure and Support team due to growth of the company. This is a great opportunity for NOC Engineers and 2nd Line Engineers to work for a well-established company with... more ▸

An exciting opportunity has arisen within the Service Transition for a Service Introduction Manager . PURPOSE/SUMMARY OF ROLE. - Works with cross company TNT and FedEx teams in an exciting and challenging environment - Reviews Requirement and Design Documentation, with specific focus on non-functional's - Performs a Service Impact Assessment to estimate the risk, impact and number of day’s effort - Creates Service Design and... more ▸

Venn Group Service Desk Analyst Warwickshire 4 month initial contract 14.50 per hour via your umbrella company Immediate start An exciting opportunity has arisen to join a newly formed team within a large public sector organisation, providing face to face 1st line IT support as a Service Desk Analyst. The ideal candidate must have: Previous experience of working in an. ITIL environment. Delivered 1st/2nd... more ▸

ITSM Implementation Consultant Have you implemented ITSM tools including complimentary Event Management / Performance Management and Capacity Management tools, if so call me!! . The Tech Specialist must have ITIL qualifications and have managed complex technical IT implementation with multiple customers and 3rd Party Suppliers. MUST have solid relationship management skills, do not apply if you do not have it please... more ▸

IT Business Engagement Lead, up to £60k + bonus, based in Warwick. Your new company. This market leading UK based buildings material supplier based in Warwick is looking for a new IT Business Engagement Lead to join their team. Your new role. As the new IT Business Engagement Lead you will be responsible for the delivery of fit for purpose IT platforms, the strategic planning of the IT solutions... more ▸

Application Support Analyst - West Bromwich. Application support / Agresso / Service Management / ITIL / Solutions. Application Support Analyst. required for a leading organisation based in West Bromwich where you will be responsible for ensuring all requests and incidents received are dealt with, adhering to Incident, problem, request for service and change management processes. Using the Service Management toolset... more ▸

Infrastructure Specialist, with extensive AD solution design experience required for global project. Your new role You will sit within my clients European service design team contributing to the project by designing, documenting and implementing infrastructure components for Active Directory. Alongside this, you will support on technical aspects of infrastructure development as well as supporting the Solution Design Lead and... more ▸

IT Support Analyst vacancy. 3 month contract in Birmingham (within scope of IR35) Hays Recruitment are working in partnership with a large education establishment in the Birmingham area to recruit an IT Support Analyst on a contract basis. An opportunity has arisen for an experienced IT Support Analyst to join a busy and lively Support Services team. Our client are seeking an experienced and self-motivated IT Support Analyst to provide first... more ▸

Our highly successful client is seeking a talented individual to be based on site at their customer's facility to provide full support of IT hardware and software products and to provide technical support to other staff in the event of disruption to the contracted IT services provided. Responsibilities: The repair and maintenance of hardware - desktop computers, laptops, printers and associated peripherals. Complete software incidents to customer/manufacturer procedures and... more ▸

IT Team Leader. **Permanent position** **Monday - Friday 9am-5pm** ** 24 days holiday 8 bank hols** **Based in Kidderminster** Our Client are a well-known Creative Communications Company based in Kidderminster and they need an IT Team Leader to join the company on a full-time basis. Key Skills and experience needed. - Proven experience in a Service Desk environment / Lead role - ITIL Service Delivery / ITIL Foundation understanding - Service... more ▸

Technical Support Desk Manager. Commutable from: Birmingham, Walsall, Wolverhampton, Stoke on Trent, Newcastle Under Lyme, Litchfied. Salary – DOE. I am working with a Managed Services business based in Staffordshire who are looking for a Technical Support Desk Manager to go and take control of their Service Desk. My client are looking for someone who has experience of managing a team, being comfortable with... more ▸

Are you an astute and driven Account Manager, with an exceptional eye for detail? Are you available immediately, and looking for an exciting new challenge? We have an excellent opportunity to develop your career in a Service Delivery Manger role within a market-leading, global organisation based in South Birmingham, on a temporary to permanent basis. Whilst you develop, coordinate, and manage multiple projects, you... more ▸

Are you a highly organised and driven Account Manager, able to establish professional relationships with ease? Would you enjoy playing an integral role in a challenging, varied environment? We have an opportunity to develop your career in a Service Delivery Manger role, joining a well-respected, global organisation based in South Birmingham. Utilising your keen analytical and commercially astute skill set, as a Service Delivery Manager... more ▸