1 to 25 of 53 ITIL Jobs in the West Midlands

Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP/Security+, ISO 27001, PRINCE2 Details: Salary : £65, 000 - £70, 000 Working Hours : Full time Monday - Friday Location : Tamworth ...

common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ...

across business areas • Present recommendations, communicate technical issues clearly • Work with IT Communications and Business Enablement to market products • Support transition to operations using ITIL and capability maturity Knowledge, Experience and Technical Know-How • Minimum 10 years' End User Technologies experience including Active Directory, Azure AD, Group Policy, SCCM, Application ...

tools . Experience with Purview (Sensitivity labels and retention policies). Knowledge of third-party tools for M365 backup, migration, or governance. Background in ITIL or Agile project management methodologies. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate consideration. Not interested? Do you know someone ...

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...

business/system analysis, IT systems design, and project management.• Technical Skills: • Strong proficiency in M365, Microsoft Visio, and Microsoft Project.• Skilled in ITIL, data analysis tools, and business process modelling.• S oft Skills: • Excellent communication and interpersonal skills.• Creative problem-solving and customer service orientation.• Ability to build strong ...

business/system analysis, IT systems design, and project management. • Technical Skills: • Strong proficiency in M365, Microsoft Visio, and Microsoft Project. • Skilled in ITIL, data analysis tools, and business process modelling. • S oft Skills: • Excellent communication and interpersonal skills. • Creative problem-solving and customer service orientation. • Ability to build strong ...

management expertise with a proventrack record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

support team development and progression. * Oversaw recruitment, onboarding, and training of new support engineers to maintain a high-performing team. * Ensured adherence to ITIL-based processes, including incident, problem, and change management. * Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions. * Delivered ...

government or regulated environments aligned to GDS or NCSC principles. Familiarity with ServiceNow licensing and procurement frameworks (e.g. CCS, G-Cloud). Understanding of ITIL practices, especially Incident, Change, and Asset Management. Experience leading multidisciplinary teams including developers, UCD specialists, and business analysts. Ability to deliver against KPIs and OKRs ...

corporate environment. Strong understanding of admin portals, user management, and security settings. Comfortable supporting both Mac and PC users. Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud). Experience with Slack/Salesforce and Airtable administration. Basic scripting experience (Google Apps Script, PowerShell, or Python). Strong communication ...

Technical Design/TDA, HLD/LLD, Networking, Cisco, Juniper, HP Microsoft Security, Entra ID, Azure AD, O365/M365/D365, Virtualisation, Applications. ITIL, TOGAF, Microsoft, Cisco, VMware Certifications are advantageous but not imperative. Call John McManus at Experis IT for further Information asap on (phone number removed ...

Technical Design/TDA, HLD/LLD, Networking, Cisco, Juniper, HP Microsoft Security, Entra ID, Azure AD, O365/M365/D365, Virtualisation, Applications. ITIL, TOGAF, Microsoft, Cisco, VMware Certifications are advantageous but not imperative. Call John McManus at Experis IT for further Information asap on (phone number removed ...

PaaS, SaaS and IaaS technologies Knowledge of scripting technologies, specifically for systems administration (e.g. PowerShell, VB, .Net) for Azure Active Directory An understanding of ITIL practices, current GDPR and information security principles Qualified to degree level in an IT related discipline. An IT technical qualification e.g. M365, MCSD, MCSE, MCDA ...

Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...

understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have/Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB lifecycle, reporting dashboards). Previous experience in utilities ...

Intune, SOTI MobiControl, Apple Business Manager, Samsung Knox . Strong understanding of endpoint security and device imaging. Excellent communication and stakeholder-management abilities. Desirable ITIL certification or equivalent service management experience. Experience with Microsoft Entra ID, Autopilot, and Zero Trust principles. Knowledge of accessibility and inclusive technology practices. ...

Core HR modules) Experience in implementation and configuration of new system functionalities Experience providing 1st line system support and raising SR's Familiarity with ITIL processes and wider HR business processes. Strong analytical mindset with the ability to diagnose and resolve system issues Strong ability to translate business requirements into ...

Core HR modules) Experience in implementation and configuration of new system functionalities Experience providing 1st line system support and raising SR's Familiarity with ITIL processes and wider HR business processes. Strong analytical mindset with the ability to diagnose and resolve system issues Strong ability to translate business requirements into ...

Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

Experience 8–10 years’ experience in enterprise network services or governance roles Strong knowledge of LAN, WAN, SD-WAN, VPN, and cloud networking Proven ITIL/ITSM process governance experience Vendor and contract management expertise Strong understanding of cybersecurity and compliance requirements Mandatory: Project Management experience Excellent stakeholder management, communication ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

product development, technology adoption and service innovation. · Analyse service trends and identify improvements to boost profitability and customer success. Desirable · Formal qualifications such as ITIL or PRINCE2 · Experience presenting service and performance data to senior stakeholders · Familiarity with other PSA and RMM platforms. Essential Experience · Proven background as a Technical ...

enhancements. What we are looking for in our Microsoft D365 Functional Analyst Higher-level education and relevant technical qualifications. Certifications such as Prince2 and ITIL are a plus. Experience in a manufacturing environment within sales, marketing, customer support, or IT. Ability to thrive in challenging and demanding customer environments. Background ...

Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing ...