1 to 25 of 53 ITIL Jobs in the West Midlands

supporting G suite, Microsoft Office. Understanding of IT technologies and support principles. Mobile Device setup for Android and IOS. Experience of using the Remedy Service Desk Tool. Understanding of ITIL v3. Familiar with Azure Cloud Services . More ❯

in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise More ❯

Platform applications to meet defined specifications Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow Provide ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge Document all development, configuration, and More ❯

Meraki MX) Networking (LAN/WAN Cisco & Meraki) Azure Infrastructure deployment & management PowerShell scripting Excellent understanding of IT security principles and their practical application. Qualifications (Preferred but not essential) ITIL 4 Foundation Microsoft, Cisco, or VMware certifications Why Join Us? Be part of a collaborative and inclusive team that values innovation and continuous improvement. Work on impactful projects that shape More ❯

when required, Track and follow up on outstanding vendor tickets to ensure timely resolution. Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch) Understanding of ITIL principles and incident management workflows 36 hours per week - on a late and early shift pattern Out-of-Hours Incident Support Stoke on Trent Office Permanent, Full Time More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies and Skills Innovative problem-solver with a More ❯

networking protocols relevant to databases (TCP/IP, DNS, load balancing). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work independently and as part of a team. Desirable More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies And Skills Innovative problem-solver with a More ❯

and Windows Server (2016+). Knowledge of VMware, vCenter, and Hyper-V. Solid understanding of TCP/IP networking. Experience with LAN support, structured cabling, and switches. Familiarity with ITIL principles. Excellent communication skills (written and verbal). Strong general IT skills, including use of spreadsheets and databases. Full UK driving licence and access to own transport. Use of company More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

professional certifications (preferred or equivalent experience): Cisco: CCNP/CCIE (Enterprise, Security, or Data Center) Juniper: JNCIP/JNCIE AWS Certified Advanced Networking/Azure Network Engineer Associate TOGAF, ITIL, or equivalent enterprise architecture framework Security certifications (CISSP, CCSP) beneficial. 5. Soft Skills & Attributes Strategic and analytical thinking. Strong communication skills able to translate technical design for non-technical stakeholders. More ❯

play a key part in delivering efficient, reliable services for our customers. To enhance your career, you will also undertake a number of IT professional related qualifications such as ITIL and Guidewire certifications. Your Future We're a collaborative, inclusive team that values curiosity, experimentation, and continuous learning. Graduates have thrived here by bringing fresh perspectives, asking great questions, and More ❯

of enterprise architecture patterns and solution design best practices. Strong experience delivering IT projects in complex environments, using Agile and Waterfall methodologies. Knowledge of solution design, architecture principles and ITIL frameworks. Experience in Field Services environments (Telco, logistics or similar industries). Hands-on knowledge of AWS, DevSecOps toolchains (Jenkins, Git, Selenium) and collaboration tools (Teams, Atlassian). Strong interpersonal More ❯

managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical More ❯

both internal teams and external stakeholders. What youll bring? Full SC Security Clearance or the ability to obtain LAN/WAN (Cisco CCNA) or 5 years experience. Understanding of ITIL methodologies and best practices Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

Bachelor's degree (or higher) in Computer Science, Information Technology, or related field. Preferred certifications: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, AWS/Azure network certifications, TOGAF, ITIL, CISSP, CCSP. Soft Skills & Attributes: Strategic and analytical thinker. Outstanding communicator able to translate technical designs for non-technical stakeholders. Strong leadership, mentoring, and documentation abilities. Vendor and stakeholder management More ❯

experience in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider More ❯

software, and AV solutions, contributing to the planning and coordination of effective replacement strategies. Role Requirements: Good general level of Education or demonstrable experience working at user support level ITIL Foundation Experience of working in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience More ❯

software, and AV solutions, contributing to the planning and coordination of effective replacement strategies. Role Requirements: Good general level of Education or demonstrable experience working at user support level ITIL Foundation Experience of working in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience More ❯

busy workload and to meet deadlines. Confidence to interact with other teams and the wider business. Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem More ❯

busy workload and to meet deadlines. Confidence to interact with other teams and the wider business. Already experienced as a Systems Analyst, you will have a broad understanding of ITIL and Business Analysis. Demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling Effective communication and strong stakeholder management skills Problem More ❯

outcomes from supplier negotiations Contribute to business-critical projects where licensing decisions shape architecture and investment choices Youll also have the opportunity to complete professional IT certifications such as ITIL and other qualifications relevant to Software Asset Management and vendor management, giving you the knowledge and credibility to thrive in this specialist field. By the end of the scheme, youll More ❯

Ability to work under pressure and meet strict deadlines. Ownership mindset with strong problem-solving capabilities. Desirable Skills: Experience supporting Oracle E-Business Suite (EBS) in production. Familiarity with ITIL processes (Incident, Problem, Change Management). Basic SQL and Oracle database performance knowledge. Background in large-scale enterprise IT environments. What you need to do now If you're interested More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯