76 to 100 of 101 ITIL Jobs in the West Midlands

skills Proven experience in incident management, technical operations, SRE or a similar role in a SaaS or technology-led organisation. Strong working knowledge of ITIL-aligned incident, problem and change processes, with practical experience of live incident response. Hands-on cloud knowledge of AWS and/or Azure, with enough … example ServiceNow, Grafana or similar). Desirable Strong preference for experience across both AWS and Azure. FinOps experience or certification (FinOps Practitioner). ITIL 4 certification and cloud certifications (AWS Solutions Architect, Azure Administrator or Architect). Experience with CMDB and service mapping, and with root cause analysis methods. Experience ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...

Full-time Permanent Entry Level Posted 23 Oct 2026 Description Job Title: Second Line IT Engineer Location: Birmingham (with travel to other GT Stewart offices as required) Salary: £28,000 – £32,000 per annum (depending ...

response to major infrastructure incidents and ensure effective communication throughout resolution. Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices. Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover. Provide regular reporting on service performance, risks, capacity, and improvement initiatives … Azure Veeam Backup & Recovery Infrastructure Monitoring Platforms Disaster Recovery and Business Continuity Solutions Experience managing public cloud and hybrid infrastructure environments. Strong understanding of ITIL-based service management. Proven experience delivering infrastructure change and transformation projects. Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks. Excellent stakeholder management ...

Microsoft certifications such as MS-900, MS-700, MS-102, AZ-900, AZ-104, SC-900, SC-300, MD-102, PL-900 or equivalent. ITIL or service management qualification. Experience with security, automation, scripting, networking, virtualisation or cloud governance. Exposure to ISO-aligned, security-focused or ITIL-based operating environments. ...

platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change and service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring … Person - Experience managing multi-site infrastructure, cloud, networking, Microsoft 365 and workplace technologies. - Proven leadership of IT Service Desk and operational support, with strong ITIL and service management knowledge. - Strong supplier, contract, stakeholder and budget management experience. - Knowledge of resilience, disaster recovery, business continuity and cyber security, with a focus ...

have experience leading IT projects or cross-functional teams , with excellent stakeholder management, communication and presentation skills. You'll demonstrate a working knowledge of ITIL, PRINCE2, Six Sigma and Agile methodologies , alongside strong analytical, organisational and problem‐solving abilities. Self‐motivated and accountable, you'll be confident translating business challenges … reasonable adjustments required during recruitment. Additional keywords: IT Delivery Lead, IT Project Manager, Delivery Manager, IT Programme Delivery, Agile Delivery, PRINCE2, ITIL, Six Sigma, Stakeholder Management, Logistics IT, Halesowen Jobs, West Midlands Jobs. #J-18808-Ljbffr ...

SRE Engineer – Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

SRE Engineer - Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders at different levels · Strong Team ...

Strong stakeholder management, communication and relationship building skills Communicate architecture decisions effectively to both technical and non‐technical audiences. Demonstrable understanding of architecture methodologies ITIL foundation - Appreciation of ITIL and Service Design techniques -Desirable Demonstrable experience of working within an Agile environment Excellent written and oral communication skills Ability ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders at different levels Strong Team ...

provide onsite support across multiple locations. Strong service mindset, clear communication, and ability to work under pressure. Nice to have Experience/Skills: ITIL certification (or familiarity with ITIL/ITSM practices). Exposure to Linux endpoint/server basics (helpful in mixed environments). Experience supporting Teams Telephony (basic ...

volume queues through an enterprise ticketing system Hands-on experience with Joiner, Mover and Leaver processes Experience supporting regular User Access Reviews Knowledge of ITIL processes, ideally with an ITIL Foundation qualification Working knowledge of Active Directory, Azure AD/Entra ID, SSO and MFA Understanding of information security, audit ...

scope, quality, cost, risk and benefits. Ensure incidents, service requests, problems and changes are managed in line with agreed priorities, service levels and ITIL-aligned controls, taking command of major infrastructure incidents and ensuring effective communication, recovery and post‐incident action. Ensure patching, configuration hardening, privileged access, endpoint protection, vulnerability … resilience, cost optimisation and operational support. Experience owning major incidents, infrastructure change, problem resolution, lifecycle planning, technical debt and continual service improvement in an ITIL‐aligned environment. Experience directing infrastructure projects, reviewing technical designs and ensuring effective testing, acceptance and transition into operational support. Strong commercial and supplier management experience ...

Windows desktops, laptops, printers, and peripherals Hardware troubleshooting, replacements, and installations Onsite coordination with NOC and vendors Incident and request handling using ServiceNow Follow ITIL and change management processes Additional Responsibilities (Server/Infrastructure Support): Windows Server operational support Veeam Backup monitoring and basic restore support HP Storage (SAN) - operational … backup tape rotation Coordinate with OEM vendors and follow the escalation matrix Mandatory Skills (Screening Checklist): Windows Server basics Hyper-V exposure ServiceNow/ITIL awareness Willingness for full onsite, hands-on support Good to Have: HP Storage/SAN exposure SQL Server basics Data center or on-site support ...

deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards. Enthusiastic, analytical and driven … Ability to work 24/7 and 12 hour shifts Full UK Driving Licence Existing SC or DV Security Clearance is essential Desirable Skills ITIL Foundation Certificate Experience of STRAP Environments Experience of HMG Protective Marking Scheme Experience within a secure police or public sector environment #J-18808-Ljbffr ...

Management (JSM) architecture experience * Strong expertise in Jira Assets (formerly Insight) and CMDB design * Proven experience assessing and improving CMDB maturity * Deep understanding of ITIL and ITSM best practices * Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management * Strong experience reviewing … management and consulting skills Desirable Experience * Microsoft Teams integration experience * Asset management and procurement system integrations * Experience working within complex enterprise environments * Atlassian certifications * ITIL certification Outcomes * Validation of the existing Jira ITSM solution * Identification and mitigation of architecture and process risks * Improved CMDB maturity and governance * Optimised workflows ...

lead a small team, allocating tasks to the team. This would suit someone with a strong service background, someone who has worked to ITIL standards, and experience of service lifecycle and SLAs. You will work with the director on risks, issues, opportunities and always be looking at service improvement. Onboarding ...

conjunction with the Head of Service and Infrastructure to carry out new business activation processes and procedure from an IT perspective. Adhering to ITIL framework within all operational activities to maintain our high-level security standards. To be successful in the role you will need: Prior experience of providing … support (2nd Line Support etc.) Experience of working with cloud infrastructure Experience of using remote control desktop applications Experience of operating within an ITIL framework Will ideally have knowledge of Azure AD, Automation, Shared scripting and Data warehouse management Ability to work collaboratively with both technical and non-technical colleagues ...

team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer … devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? A competitive salary Private medical healthcare ...

operational performance, availability and reliability of a large-scale PLM/3DEXPERIENCE platform. Lead internal teams, delivery partners and suppliers to deliver high-quality, ITIL-aligned service management, including incident, problem, change and service performance management. Own platform resilience, monitoring, backup and recovery, ensuring operational risks and service issues … engineering environment. Strong background in IT Operations and Service Management with demonstrable experience leading technical teams, suppliers and service partners. Strong working knowledge of ITIL and/or COBIT with experience establishing and operating structured ITSM and governance frameworks. Proven experience managing SaaS platforms, vendors, SLAs, KPIs and service performance ...

proven track record of delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.Experience across enterprise applications, data platforms and technology architecture.Understanding of information security, risk, business continuity … supplier management.Strong commercial awareness, including budget and cost management.Excellent communication, influencing, decision-making and problem-solving skills.It would be desirable if you had:ITIL, Agile, SIAM or related professional qualifications.Experience with SAP, SAP BW or Salesforce.Experience delivering technology transformation or service improvement within a global organisation.Your BenefitsIf you join ZEISS ...

record of delivering service improvement and measurable business outcomes. Experience managing senior stakeholders and translating business needs into practical technology solutions. Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management. Experience across enterprise applications, data platforms and technology architecture. Understanding of information security, risk, business … Strong commercial awareness, including budget and cost management. Excellent communication, influencing, decision-making and problem-solving skills. It would be desirable if you had: ITIL, Agile, SIAM or related professional qualifications. Experience with SAP, SAP BW or Salesforce. Experience delivering technology transformation or service improvement within a global organisation. Your ...

judgement to know when to elevate or adapt The ability to explain a recommendation in plain English to customers without a technical background ITIL 4 Foundation, with further ITIL, SIAM or PRINCE2 qualifications a bonus A genuine interest in using AI to improve how services are delivered Willingness to travel ...