51 to 75 of 101 ITIL Jobs in the West Midlands

support operations and deliver resolutions Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders Understanding of ITIL best practises for customer support What's in it for you Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding ...

support operations and deliver resolutions Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders Understanding of ITIL best practises for customer support What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer ...

/3DEXPERIENCE platform in Oxford with hybrid working. You will lead internal teams and external partners, ensure platform resilience, incident and change control per ITIL/ITSM, and drive continuous improvement across governance, security and performance. #J-18808-Ljbffr ...

network components to keep operations running smoothly. The role requires at least 12 months of Windows support experience, familiarity with Office 365, Active Directory, ITIL basics and a full UK driving licence. #J-18808-Ljbffr ...

migration and infrastructure transformation projects. Experience supporting production and business-critical systems. Experience working within managed service, consultancy, or customer-facing environments. Familiarity with ITIL-based service management processes. Desirable Skills & Experience HPE Server Hardware HPE Alletra Storage Hyper-V Failover Clustering Veeam Backup & Disaster Recovery Solutions Microsoft 365 technologies … Relevant certifications are highly desirable, including: Microsoft Azure Certifications (AZ-104, AZ-305, AZ-500 or equivalent) AWS Certifications Kubernetes Certifications (CKA/CKAD) ITIL Foundation Security Certifications (Security+, CISSP, SC-200, SC-300) Networking Certifications (CCNA, Network+) Benefits Salary negotiable 25 days annual holiday + bank holidays Company pension ...

Langland Consultants is seeking an experienced Support Lead Engineer (Business/Software Applications) to coordinate a team across 1st to 3rd line support and deliver excellent customer service. The role focuses on technical guidance, incident ...

abilities Good business knowledge and working experience in the territory of IT process improvements Strong technology systems experience such as SAP, SQL, GRC, Python, ITIL If you are interested in this position, please click to apply now or send an updated CV togareth@renaix.com (Vacancy ref: 20227) #J-18808-Ljbffr ...

leading, supervising or mentoring others, whether formally or as the go-to person on your current team. You’ll have a good grasp of ITIL and service management, be comfortable working through SLAs, ticket queues, prioritisation and major incidents, and know your way around the metrics that matter like first ...

seeking a Service Desk Analyst in Birmingham. The role involves being the first point of contact for customers and resolving incidents according to ITIL practices. The position requires strong customer service skills, technical knowledge, and the ability to work 24/7 in a secure environment. You'll handle logging ...

depending on experience. Travel to other sites may be required; you’ll work with Windows environments, Office 365 and ITIL-based ticketing systems. #J-18808-Ljbffr ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

person on change for your customers and the engineers who support them. This is an ITIL 4 (Information Technology Infrastructure Library) role focused on IT services, not business change management. Key Responsibilities Act as the main point of contact for change on your assigned customers, building strong relationships and representing … indicator) reporting for your customers and train engineers on the Change Enablement process and ServiceNow. Skills, Knowledge and Expertise Essential Proven experience running an ITIL-aligned Change Enablement process, including chairing CABs and authorising changes. ITIL 4 Foundation certification. Hands-on change management experience in ServiceNow or a comparable ...

Purview Experience with Power Automate or Logic Apps for workflow automation Exposure to Azure Backup, Azure Site Recovery or Veeam for Azure ITIL (Information Technology Infrastructure Library) Foundation certification or Problem Management experience Experience supporting Windows Server and on-premises infrastructure alongside Azure Benefits Holiday Allowance - 24 days + bank ...

cost-effective services aligned to business priorities. You will drive roadmaps, manage budgets and supplier performance, and lead a high-capability team to deliver ITIL-aligned improvements #J-18808-Ljbffr ...

valued customers. You will ensure changes are risk assessed, authorized, scheduled and reviewed, delivering changes quickly and safely with minimal disruption. This ITIL 4 role focuses on IT services, not business change management. You will chair Change Advisory Boards, coordinate Emergency Changes during incidents, and manage the Forward Schedule ...

hands-on leadership, onboarding new starters, knowledge sharing and driving service improvement. Ideal candidates have 2+ years in senior first or second line, with ITIL knowledge and experience mentoring others. The MSP background and a customer-service focus are highly valued in this fast-moving environment. #J-18808-Ljbffr ...

business priorities and customer needs. Key responsibilities include coordinating cross-functional teams, managing roadmaps and risks, building stakeholder relationships, and driving continuous improvement with ITIL, PRINCE2, Six #J-18808-Ljbffr ...

Joiner, Mover and Leaver processes in a hybrid Birmingham-based role. You will govern access, support ticketing workflows, and drive improvements while adhering to ITIL practices. This is a 9-month fixed-term contract, Monday–Friday, 8.30am–5pm, with two days at home. The role offers a contributory pension, bonuses ...

evolving needs and translate them into deliverable product outcomes. Provide end to end accountability for Finance systems service delivery, embedding appropriate software development lifecycle, ITIL and operational governance practices. Direct internal delivery teams and systems integration partners, ensuring initiatives are delivered safely, predictably and to agreed scope, quality, cost … with experience of delivering cost optimisations. Good understanding of ITGC, ISO270001 and cyber essentials plus requirements. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading Oracle Fusion Cloud implementations, migrations ...

Ref.-Nr.: UK00936Schedule type: Full TimeContract Type: Permanent Full-TimeWHAT WE ARE LOOKING FORPosition BackgroundA vacancy has arisen for a 3rd Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based ...

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes We are looking … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

technical and user support to education staff and learners. You will troubleshoot, fix issues, and liaise with the service desk to meet SLAs, following ITIL practices. A strong customer focus and clear communication are essential. Based onsite, you will support desktops, mobile devices, printers, projectors and AV equipment, helping minimise ...

endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain high-quality technical documentation, knowledge articles, and customer-specific support procedures. Identify recurring issues and drive continual service improvement through … outcomes. Ability to remain professional and composed during priority incidents, escalations, and high-pressure situations. Strong documentation, presentation, and knowledge-sharing skills. Desirable Certifications ITIL Foundation CompTIA Network+ CompTIA Security+ Microsoft 365 Administrator certifications Additional Information AtWavenet, we offer more than just a job – we provide an exceptional environment ...

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI shall not be liable for any fraudulent recruitment activities ...

Analysis or Service Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical … activities. Desirable experience includes: Housing Management Systems support or administration. Experience delivering system upgrades and system enhancements. Microsoft Azure exposure. Power BI reporting experience. ITIL Foundation or relevant Microsoft certifications. Job Offer 450- 550 per day (depending on experience) Initial 6-month contract with potential extension Hybrid working arrangement ...