26 to 50 of 99 ITIL Jobs in the West Midlands

/CD automation to support application upgrades, testing and deployment Strong understanding of DevOps, CI/CD and modern software development practices Understanding of ITIL/IT Service Management Key Responsibilities Configure, maintain and optimise Atlassian platforms Deliver Jira and Confluence migrations, upgrades and consolidations Carry out technical assessments ...

equivalent in an IT related discipline Have the appropriate level of knowledge, skills and experience to achieve in post the Foundation Certificate in ITIL Service Management Desirable Degree in an IT related subject A+IT Qualification Personal Attributes Essential To be mobile across all Geographical areas supported by S&SHIS (mainly ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

positive working relationships Practical knowledge of RBAC, PIM and permission management Familiarity with agile working practices Experience with Office365 and AWS Knowledge of DevOps ITIL Foundation and ITIL V4 Intermediate or ITIL 4 Specialist Module Please note that these positions do require a good level of industry technical expertise ...

rotations where required. Perform root cause analysis and implement preventative measures for recurring issues. Manage change requests, releases, patches, and upgrades in line with ITIL best practices. Develop operational documentation, runbooks, and scheduling standards. Support cloud-based deployments and containerised AutoSys environments. Skills & Experience : Expert knowledge of Broadcom AutoSys Workload ...

business stakeholders. • Support governance, reporting, audit readiness and continuous improvement. • Implement automation and operational best practices where applicable. Required Experience - 9+ years Technical Skills - ITIL, Governance, Patch Management, Risk Management Preferred Skills Enterprise-scale operations experience, stakeholder management, automation mindset, strong analytical and problem-solving capabilities. Benefits A supportive, diverse ...

operational and executive governance. Maintaining an improvement backlog focused on automation, process effectiveness and governance simplification. What we’re looking for: Strong experience of ITIL 4 change enablement and release governance within a complex technology environment. A good understanding of modern engineering delivery, CI/CD, automation and risk-based ...

milestones Governance Supplier/3 rd party management Stakeholder management Desirable skills as SC Cleared Project Manager Defence, Consulting or Managed Service experience PRINCE2, ITIL, APM PMQ or similar This is an exceptional SC Cleared Project Manager opportunity with training, career progression and benefits including healthcare on offer. Key skills ...

backup and restore technologies. Strong teamwork and interpersonal communication. Have a proven problem solving ability. Proactive approach to personal workload management. Awareness of the ITIL Service Management framework and specifically incident and change management. Use and support of Veritas NetBackup software and storage appliances. Use and support of backups ...

Application Developer (CAD) credentials (CTA/AI certifications preferred), with proven ability to guide delivery teams, facilitate client workshops, and align solutions to ITIL v4 standards. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your ...

platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service environment, you will be responsible for supporting automation platforms, troubleshooting complex workflow issues, maintaining integrations, and ensuring services remain available, secure, and compliant. … management, and platform transitions. Ability to understand automation logic, workflow design, runbook content, and operational dependencies across large enterprise environments. Experience working within an ITIL-based environment, including Incident, Change, Problem, and Release Management. Strong communication, documentation, and stakeholder management skills. Proactive and self-motivated approach with the ability ...

platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service environment, you will be responsible for supporting automation platforms, troubleshooting complex workflow issues, maintaining integrations, and ensuring services remain available, secure, and compliant. … management, and platform transitions. Ability to understand automation logic, workflow design, runbook content, and operational dependencies across large enterprise environments. Experience working within an ITIL-based environment, including Incident, Change, Problem, and Release Management. Strong communication, documentation, and stakeholder management skills. Proactive and self-motivated approach with the ability ...

MacOS Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence to lead and support others Exposure to project delivery … level Nice to have AWS Cloud Practitioner CCNA CompTIA Security+ ITIL Foundation Microsoft Azure certifications (Fundamentals or Administrator) What you’ll do Own and resolve complex, time-sensitive and VIP support tickets Act as an escalation point for Service Desk Engineers Coach and mentor team members to improve capability ...

actions and prevention outcomes. Driving continuous improvement across problem management processes, standards and ways of working. What we’re looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents ...

actions and prevention outcomes. Driving continuous improvement across problem management processes, standards and ways of working. What we’re looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...

governance frameworks. Develop and execute the support services roadmap aligned to business objectives. Establish KPIs, service reporting and performance measurement frameworks. Ensure adherence to ITIL-aligned best practice and organisational standards. Drive compliance with security, audit and operational requirements. Identify opportunities to improve service quality, efficiency and customer experience. Lead ...

organisational skills Ability to multitask and cope with a degree of pressure The ability to motivate and influence others Capability to prioritise work ITIL v3/4 Foundation Qualification TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life ...

multitask and cope with a degree of pressure The ability to motivate and influence others Excellent customer relationship building skills Capability to prioritise work ITIL v3/4 Foundation Qualification Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

Operational team requires you to demonstrate our three values: We're Brave We're Positive We Own It Criteria Essential TOGAF knowledge ITIL knowledge Requirements elicitation Excellent communication skills, both written and spoken Ability to operate across multiple engagements concurrently and assume architectural responsibility Attention to detail, with clear technical ...

/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which ...

support for core infrastructure and Microsoft Modern Workplace services. You will work within a 24x7 squad, performing incident resolution, proactive maintenance, and changes per ITIL standards. Candidates must be eligible for UK SC clearance and comfortable with night/weekend duties. #J-18808-Ljbffr ...

team on a temporary ongoing basis. You will be the first point of contact for customers, logging issues and guiding them to resolution following ITIL best practices. You will handle inquiries via email, phone and video conferencing using standard IT tools. A UK driving licence is required, and existing ...

troubleshooting and problem-solving skills. Desirable CCNP certification. Meraki accreditation (CMNA/CMNO). Wireless and RF design experience. Network automation or scripting experience. ITIL Foundation certification. Experience with SANs, VoIP and structured cabling. Ready for Your Next Challenge? If you're a networking specialist looking for an opportunity ...