26 to 50 of 101 ITIL Jobs in the West Midlands

Windows environments.* Knowledge of Windows OS (XP, 7, 8.1, 10, 11)* Experience with Microsoft Office and Adobe applications* Familiarity with helpdesk ticketing systems and ITIL basics* Understanding of Windows Server (2008–2025) and virtualisation (Hyper-V, VMware)* Basic TCP/IP networking knowledge and troubleshooting* Experience with backup technologies* Basic ...

Incident Management experience, ideally within a Service Desk, NOC, telecoms or ISP environment Strong knowledge of Incident and Problem Management processes and techniques, with ITIL certification a bonus Experience leading people and coordinating busy operational teams, with the ability to manage multiple high-priority incidents and competing demands A good ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

motivates people and builds high-performing teams Commercially minded, with a focus on how technology can drive business results Relevant qualifications such as ITIL, Microsoft, AWS or cyber security certifications are a bonus WHY THIS ROLE? A senior leadership role with genuine influence and a seat at the table ...

Cloud utilizing an \"As a Service\" model. #LI-EU Public Cloud (AWS, Azure, Google) Operational Tooling, Automation, Predictive Analytics, and AIOps Service Management & ITIL Service Desk and End User Workplace Services Data Centre and Private/Hybrid Cloud Operations Network and Security About Accenture Accenture is a leading global professional ...

able to build positive working relationships, encourage collaboration and support change. Experience within an IT or technical service environment is important, with knowledge of ITIL or service management principles being beneficial. You will have a proactive approach to problem-solving and continuous improvement, with a willingness to travel to other ...

able to build positive working relationships, encourage collaboration and support change. Experience within an IT or technical service environment is important, with knowledge of ITIL or service management principles being beneficial. You will have a proactive approach to problem-solving and continuous improvement, with a willingness to travel to other ...

internal authority for complex incidents. The role requires experience in 3rd line systems administration, Microsoft 365, Windows AD, Intune, and ITIL processes. #J-18808-Ljbffr ...

Jira Service Management configuration skills. Practical knowledge of APIs, Scripting, integrations and CI/CD automation. Familiarity with Agile, Scrum, Scaled Agile, DevOps and ITIL service management. Clear communication skills and the confidence to explain technical solutions to different audiences. Experience working with customers to configure workflows, custom fields, dashboards ...

award or project initiation through implementation and into BAU. Strong project controls, including planning, RAID, dependencies, governance, change control and acceptance. Working knowledge of ITIL service management and Service Desk operations. Experience coordinating technical delivery across multiple workstreams and suppliers. Confident senior stakeholder management and customer-facing communication. Experience … management, network security, backup, disaster recovery and CMDB practices. Experience supporting ISO 27001, NCSC CAF, Cyber Essentials Plus or evidence-based security assurance. Qualifications ITIL 4 Foundation as a minimum, or equivalent demonstrable service-management knowledge. PRINCE2 Practitioner, APM PMQ, AgilePM or equivalent practical project-delivery experience. Relevant Microsoft, service ...

Service Delivery, IT Operations or Service Management. Strong stakeholder management skills, including engagement with senior leaders. Experience managing third-party vendors and service providers. ITIL qualified. Demonstrable track record of improving service performance and operational effectiveness. Comfortable operating in a complex, fast-paced environment with a high degree of autonomy. ...

architecture, environments, release management, DevOps and CI/CD Desirable NHS or public-sector experience TOGAF certification Azure Architect certification Oracle Cloud Architect certification ITIL Foundation or above Multi-vendor delivery experience Key Accountabilities Enterprise Architecture & Governance: Own the technology blueprint, principles, standards and roadmap; chair design assurance; review major ...

scripting and Infrastructure as Code. Backup, recovery and infrastructure monitoring tools. VMware VCP certification (VCF or VV). Microsoft, Red Hat or Linux certifications. ITIL Foundation. If you'd like to discuss this Server Engineer role in more detail, please send your updated CV to (url removed) and I will ...

scripting and Infrastructure as Code. Backup, recovery and infrastructure monitoring tools. VMware VCP certification (VCF or VV). Microsoft, Red Hat or Linux certifications. ITIL Foundation. If you'd like to discuss this Server Engineer role in more detail, please send your updated CV to and I will ...

routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line Support Engineer: Current DV clearance preferred Minimum ...

routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line Support Engineer: Current DV clearance preferred Minimum ...

products. Helping improve internal processes in line with our ISO standards. What you'll need: Service desk experience, resolving incidents and service requests to ITIL-aligned processes. Managing identity and access in Microsoft 365 Completing joiners, movers and leavers within SLA. Hands-on PSA and RMM experience (ConnectWise, N-able ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

methodology during audits, as well as providing ideas and input to the continuous improvement of audit processes Professional qualifications such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies ...

team with backups, recovery, and storage solutions. ✔️ Participated in IT asset inventory management. ✔️ Resolved Level 1 service desk tickets under supervision. ✔️ Gained exposure to ITIL‐based support processes. #J-18808-Ljbffr ...

Experience supporting large-scale production environments. \n \n Exposure to AI tools such as Claude and Microsoft Copilot. \n \n Knowledge of ITIL processes. \n \n Basic database knowledge - Sybase, MySQL, MSSQL and SQL. \n \n Experience with Jira and Confluence. \n \n Knowledge of Middleware technologies such as ActiveMQ ...

process. The role will involve working with technologies such as LAN, WAN, Virtualisation ( Hyper‐V), Cloud, SQL Server, Windows 2008/12 R2, ITIL process, basic scripting and creating some SQL statements to query databases. The role could develop into doing some on‐site consultancy with customers implementing business applications. ...

systems across the UK, working with our MSP and internal teams to troubleshoot complex issues and implement IT change. You will operate within ITIL, with experience in cloud infrastructure, Azure AD, automation and scripting. A driving licence and willingness to travel UK-wide are required. #J-18808-Ljbffr ...

KPIs to the leadership team every month What you will bring: Service delivery or operations management in an IT services, MSP or ISP business ITIL style process design and a real eye for detail A networking or infrastructure background to help with your knowledge of day to day The package ...

KPIs to the leadership team every month What you will bring: Service delivery or operations management in an IT services, MSP or ISP business ITIL style process design and a real eye for detail A networking or infrastructure background to help with your knowledge of day to day The package ...