26 to 50 of 56 ITIL Jobs in the West Midlands

project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

GCIA, GREM), SC‐200, SC‐300 or equivalent. Experience with cloud security operations environments. Background in professional services, consulting, or MSSP delivery. Familiarity with ITIL, NIST, ISO27001 or other security frameworks in a service provider context. Exceptional technical depth combined with the ability to explain complex concepts simply. Strong problem ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...

Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service & Telephone handling skills ...

enterprise licensing, audit and compliance practices, cloud licensing (AWS/GCP), and excellent stakeholder management, communication, and prioritisation skills. Relevant SAM certifications and ITIL Foundation are desirable. #J-18808-Ljbffr ...

platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users ...

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Key Deliverables Standardised and aligned incident and vulnerability management processes Consistent supplier reporting and life cycle governance Evidence models supporting audit and assurance Established ...

Awareness of routers and switches Understanding of network designs and topologies Experience with IT and the Change process CCNA certification (or working towards it) ITIL fundamentals Career development This role offers a genuine pathway into broader 1st Line Network Support and beyond. You’ll gain hands-on exposure to real ...

kept clean and tidy Person Specification Qualifications Essential GCSEs (or equivalent) in English, Maths Educated to degree level or equivalent relevant experience Desirable ITIL qualification A Levels (or equivalent) in English, Maths Experience Essential Experience in asset and stock management Experience of electronic stock keeping at an advanced level Experience ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Key Deliverable s Standardised and aligned incident and vulnerability management processes Consistent supplier reporting and life cycle governance Evidence models supporting audit and assurance ...

Servers and third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience ...

Strong customer focus with the ability to communicate on all levels Ability to work well under pressure and meet deadlines Leadership skills Knowledge of ITIL framework would be beneficial. Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into ...

executive stakeholder management experience Experience working in complex, regulated environments or large-scale digital transformation programmes Preferred Qualifications Recognised architecture qualification or certification (TOGAF, ITIL, or equivalent) Track record of building consulting teams or technology communities in a professional services or enterprise environment Experience in government, public sector, or large ...

Curo Resourcing Ltd. in Coventry is seeking a Software/Hardware Asset Manager (Contract) to lead IT asset and license management within an ITIL framework. You will shape, implement, and refine the AMDB/CMDB and CMS tooling, ensuring accurate records and robust controls across the IT estate. The role ...

standards and strategic blueprints. Knowledge of CDM Designer responsibilities and Safety by Design principles, with experience supporting bids, pre-sales and business development activities. ITIL/TOGAF certifications What we offer: At Telent, were committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. ...

Experience working with Oracle applications or Oracle database environments. Experience using ServiceNow to support service transition, incident, change or operational processes. Experience working within ITIL-based service management environments. Knowledge of release management and production support processes. Experience working with cloud platforms such as AWS or Azure. Familiarity with Government … Digital Service (GDS) delivery standards. ISTQB Advanced Test Manager, ITIL Foundation or equivalent certification. Why Join Amber Labs? Permanent or 12-month Fixed Term Contract available. Hybrid working with one day per week in our Birmingham office. Opportunity to contribute to high-profile UK Central Government digital transformation programmes. Supportive ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the ...

Skills & Qualifications IT qualification such as CompTIA, Microsoft Certification, or an IT Apprenticeship. Around two years' experience in a customer-facing IT support role. ITIL qualification or knowledge of ITIL processes. Experience with Microsoft 365, networking, or virtualisation technologies. Scripting or automation experience. Knowledge or interest in Industrial ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

provide go/no-go recommendations for production deployment Process & Platforms Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve the meeting room experience Liaise with vendors … layers Room Design Awareness - Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience ...

Leading a team of IT Technicians, youll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes. If youre passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology … required. Required profile We're looking for someone who has: Experience leading, mentoring or developing others within a technical team. A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification. Proven experience working within a busy ...

Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application ...