101 to 125 of 904 ITSM Jobs in England

Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM, with regular engagement across stakeholders who use the platform. The wider environment is predominantly Microsoft-based, so a good understanding of technologies such as Windows ...

proactive and continuous improvement mindset Desirable skills include - ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of ServiceNow or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and DevOps About ...

ManageEngine Endpoint Central, ThreatDown (Malwarebytes), Atlassian and Zendesk. Excellent troubleshooting and problem-solving skills within Mac, Windows and enterprise IT environments. Proficiency with ITSM platforms like Zendesk, using them for ticketing, incident tracking, and workflow automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

Service Desk Analyst II** to join our **End User Support Services** Desktop Support team.This role will be responsible for working tickets assigned from our ITSM tool (Incidents & Service Requests). Tasks may include installing, relocating, maintaining, and supporting end-user computing hardware and software such as monitors printers, VOIP phones ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

computer science or a related field. Project Management Certifications (PRINCE 2, SCRUM, AGILE PM etc.). Business Analysis certifications (PMI-BA). IT Service management (ITIL V4). EXPERIENCE (Essential): Understanding of R&D, sales and marketing, production workflows, objectives and challenges for global businesses selling physical & or digital products ...

Knowledge, Skills & Experience Essential Previousexperience in a Service Desk Team Lead role, Service Desk supervisor or Senior Service Desk role, Strong knowledge of IT Service Management principles and best practice Strong leadership,communicationand interpersonal skills Ability to manage competing priorities in a fast movingbusiness Experience supporting M365, Windows operating environments ...

knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. Desirable: ITIL Foundation ...

knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. ITIL Foundation ...

. Proven experience in IT support, ideally in a manufacturing or corporate environment. Strong knowledge of Windows operating systems, network administration, troubleshooting, and IT service management practices. Experience with cloud services (e.g., Office 365, Azure), virtualization, and mobile device management. Familiarity with cybersecurity principles, data protection regulations, and compliance frameworks. ...

support, infrastructure management, vendor coordination, and desktop support. Technical Proficiency: Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., ServiceNow). Project & Analytical Skills: Hands-on experience in data analysis, continuous improvement methodologies, and project management. Security Clearance: Active ...

standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than ...

deployment projects. Good understanding of Windows Server, Linux, VMware, network devices, storage devices, and backup infrastructure from a data center support perspective. Experience with ITSM tools such as ServiceNow for incident, change, request, and asset management. Experience with monitoring tools, remote management tools, and out‐of‐band management interfaces such ...

with Mimecast , including quarantine management and email release processes. Experience using Microsoft Defender and associated security tooling. Experience working with Freshservice or a similar ITSM/ticket management platform. Strong understanding of phishing attacks, email security threats and social engineering techniques. Ability to investigate and assess security risks quickly ...

Agile at scale (SAFe, LeSS), waterfall, hybrid delivery models Financial modelling: FinOps, TCO analysis, business case development, and outcome‐based commercial models Tooling breadth: ITSM (ServiceNow), monitoring (Grafana/ELK/Datadog/Dynatrace), automation (Ansible/Terraform), and collaboration platforms Soft Skills & Competencies Exceptional leadership presence — inspires confidence ...