101 to 125 of 883 ITSM Jobs in England

includes interfacing with Industry and Regional sales teams. Willingness to travel extensively to customer locations and for deal‐related meetings. Knowledge of DevOps, SRE, ITSM and AIOps is desirable. Additional information An inclusive workplace that promotes diversity and collaboration. Access to ongoing learning and development opportunities. Competitive compensation and benefits ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. ...

issues in a timely and efficient manner. Experience & Skills Experience of performing a Service Desk role, Knowledge of MS Products including O365, Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine. Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory Excellent communication skills ...

will bring to the team: Extensive experience managing infrastructure projects, service transition activities or project governance functions. Strong knowledge of ITIL and IT Service Management best practices, particularly Service Design and Service Transition. Proven experience overseeing multiple initiatives and aligning delivery with strategic business objectives. Excellent stakeholder management skills with ...

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

Select how often (in days) to receive an alert: ITSM Technical Leader Country/Region: GB Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications … project objectives and timelines What You’ll Need: • MSc in Computer Science, Information Technology, or a related field. • 5+ years of experience in IT Service Management, with a focus on technical leadership and process improvement. • Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL ...

dynamic in approaching and resolving IT challenges. It would be beneficial for you to have some of the following: Solarwinds Desktop/Samanage ITSM Suite Experience: Experience with these tools would be beneficial. ITIL Qualifications: Possession of ITIL certifications is a plus. Legal Environment Experience: Experience working in a legal ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

travel to Lincoln on a weekly basis. 2-3 years' experience managing an IT Service Desk team. ITIL Foundation v4 certification. Experience using ITSM platforms such as ServiceNow, Ivanti or Jira. Knowledge of workforce planning, call management systems and service desk reporting. Inclusion at XMA At XMA, we believe that ...

ITIL and service delivery practices.Experience defining, managing and reporting on SLAs and KPIs, and prioritising work based on business impact and urgency.Experience of ITSM/service desk ticketing platforms, including queue management, reporting and workflow configuration.Good knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) and identity platforms such ...

preferred). Proven ability to troubleshoot complex technical issues in a cloud-first environment. Experience integrating systems via APIs or automation tools. Familiarity with ITSM tools, particularly HALO or similar platforms. Knowledge of identity lifecycle management and role-based access control. Experience with reporting tools (e.g., Power BI). Personal ...

models. Establish clear ownership for incidents, service requests, problems, changes, knowledge, and service performance. Define end-to-end operational data flows across ServiceNow/ITSM platforms, CMDB, monitoring and event management tools, IAM platforms, endpoint management solutions, security platforms, cloud environments, and business applications. Design service integrations that improve automation ...

incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

organisational skills and ability to plan effectively Effective management of stakeholder relationships at all levels, including executive stakeholders Experience at developing and implementing IT Service Management policies and procedures Excellent understanding of ITIL Successfully implemented in-depth service improvement plans and managed customer expectations throughout Ability to influence key stakeholders ...

cases with high impacts and collaborate **Operational Excellence and Continuous Improvement*** Ensure robust management of our production IT services in line with IT Service Management best practices, serving global, regional and local Finance teams as well as any business users for company wide applications* Maximise the investment into our systems ...

cases with high impacts and collaborate Operational Excellence and Continuous Improvement Ensure robust management of our production IT services in line with IT Service Management best practices, serving global, regional and local Finance teams as well as any business users for company wide applications Maximise the investment into our systems ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...

lead diverse teams and resolve conflicts effectively. Excellent written and verbal communication skills. Preferred Qualifications Experience managing international projects Experience with ServiceNow or similar ITSM platforms Background in network engineering or infrastructure architecture Experience working in commercial real estate or corporate real estate services Education Bachelor's degree in Computer ...

Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing tooling strategies across ITSM, observability, alerting, monitoring, and automation to enhance service reliability. Collaborating with sales and bids teams to shape operational components of proposals, support solution design ...

data integrity. Coordinate platform releases, updates, testing, supplier engagement, and continuous improvement activities. Skills and Experience Experience administering HaloP SA or a comparable PSA, ITSM, or enterprise service management platform. Strong understanding of service management processes including ticketing, SLAs, customer portals, service catalogues, assets, contracts, and knowledge management. Experience configuring ...

Maximo implementation or migration projects Red Hat OpenShift, Kubernetes, and containerised deployment Automated deployment pipelines and version-controlled configuration promotion ServiceNow or equivalent ITSM tooling IBM Maximo Manage v9.0 or v8.0 certification, or MAS Foundation. Candidates without certification should be willing to achieve it within their first year, with funding ...

Working knowledge of Teams, SharePoint, OneDrive and Exchange Online administration, and Entra ID fundamentals Strong Windows 11, macOS and iOS/iPadOS troubleshooting; disciplined ITSM practice and clear documentation A continuous improvement mindset – fixes the cause, not just the ticket – and sound judgement using AI tools ITIL 4 Foundation ...

/IP and VPN technologies. Good understanding of endpoint management and IT security best practices. Experience working within ITIL-led service environments and using ITSM platforms. Strong troubleshooting, analytical and problem-solving skills. Excellent written and verbal communication skills with a customer-focused approach. 3rd Line Engineer, M365, MSP, Hybrid ...