51 to 62 of 62 ITSM Jobs in the South West

translate business requirements into scalable technical solutions Active ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM) Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practices Deep knowledge of ServiceNow architecture, data and security models … resource allocation and project planning to deliver complex initiatives within defined timelines Familiarity with additional ServiceNow modules or certifications beyond CSA, CAD, and CIS-ITSM Demonstrated ability to drive cross-functional collaboration across engineering, product, and business stakeholder teams #J-18808-Ljbffr ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. … workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences. Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal ...

this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. … workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences. Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal ...

Deliver end‐to‐end process improvements across order‐to‐cash, procure‐to‐pay, and service lifecycle management. Oversee systems integration across CRM, ERP, and ITSM platforms. Strengthen financial controls, reporting, and automation. Manage stakeholders, governance, risks, and programme delivery through PMO structures. Drive change management and user adoption across cross … transformation programmes. Strong understanding of finance, service delivery, and systems integration. Skilled in stakeholder management, governance, and process optimisation. Experience with CRM, ERP, and ITSM platforms (e.g., Salesforce, NetSuite) is desirable. Background in Managed Services, VAR, Systems Integration, or technology‐led organisations is advantageous. PRINCE2, APM, or equivalent certification preferred. ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What’s On Offer Permanent position with ...

infrastructure as code to support platform lifecycle, as well as simplifying troubleshooting for Incident resolution and provision of tooling for our support organisation Apply ITSM frameworks: Incident, Major Incident, Change Management, and service improvement. Maintain and enhance Radiant’s observability stack: Prometheus, Grafana, and custom monitoring integrations Operate and support … interrogation Strong experience with infrastructure scripting and automation (Bash, Python, Ansible) Deep understanding of observability principles and tools (Prometheus, Grafana preferred) Strong grasp of ITSM and service operation best practices Excellent communication and mentorship skills Comfortable interfacing with internal stakeholders and external customers Bonus: Knowledge of running AI workloads ...

infrastructure as code to support platform lifecycle, as well as simplifying troubleshooting for Incident resolution and provision of tooling for our support organisation Apply ITSM frameworks: Incident, Major Incident, Change Management, and service improvement. Maintain and enhance ’s observability stack: Prometheus, Grafana, and custom monitoring integrations Operate and support services … Bash, Python, Ansible) Deep understanding of observability principles and tools (Prometheus, Grafana) Hands-on experience operating orchestration platforms (Kubernetes, MAAS, Tinkerbell) Strong grasp of ITSM and service operation best practices Excellent communication and mentorship skills Comfortable interfacing with internal stakeholders and external customers Bonus: Knowledge of HPC workloads ...

briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage … Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests ...

Wiltshire Police is seeking a Lead Developer to shape the future of digital service delivery across the Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations, integrations and AI-enabled capabilities that improve user experience, operational effectiveness and service performance. Working with multidisciplinary DDaT ...

Leonardo UK is seeking a Senior Application Engineer to support, configure, and enhance ITSM platforms across enterprise systems. You will contribute to architecture and lifecycle activities while collaborating with engineering and service teams. The role offers a blended hybrid model with onsite collaboration at UK offices to support national security … public sector services. Ideal candidates have strong ITSM experience, secure-by-design mindset, and excellent cross-functional communication. #J-18808-Ljbffr ...

Working Pattern: 37.5 hours per week | 4 day working week Monday to Thursday | Hybrid Location: Havant, or Gloucester This role acts as the lead Software Quality Assurance (QA) representative for Lockheed Martin (LM) UK Rotary ...