26 to 50 of 210 Incident Management Jobs in England

Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs … Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision‐making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post‐incident ...

Reliability & Operations (SRE Focus) Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across the estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration … responsibilities, and ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis ...

production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases … needed. Proactively identify and address potential issues before they impact service delivery. Completing service bookings, including provisioning of occasional use services. Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from … Delivery Manager migrating ITSM tools. Hands on knowledge of ServiceNow or FreshService. Strong working knowledge of ITIL frameworks and best practices. Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable. The Successful Service Delivery Manager will be required ...

smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from … Delivery Manager migrating ITSM tools. Hands on knowledge of ServiceNow or FreshService. Strong working knowledge of ITIL frameworks and best practices. Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable. The Successful Service Delivery Manager will be required ...

Catalogues, High-Level and Detailed Solution Designs, Data Flow Diagrams, and evidence of GDS alignment Ensure integration solutions support real-time monitoring, alerting, and incident management (e.g., via ServiceNow and Power BI dashboards), in line with GDS requirements for operational monitoring and incident response Work with security … teams to ensure all integrations meet protective monitoring and incident notification requirements, following GDS security and privacy standards Support test assurance activities, including integration testing, defect triage, and resolution, ensuring quality is built in from the discovery phase as per GDS guidance Provide technical leadership and guidance to project ...

Resilience, Continuity & Recovery Manager (DORA) -Incident Manager UK Remote | Permanent Hiring a Senior Resilience, Continuity, Recovery Manager and Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience:* MUST DORA/Operational … Resilience * Major Incident Management* Business Continuity & Disaster Recovery* Financial Services/FinTech* ISO 22301/ISO 27001/NIST* Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role ...

Resilience, Continuity & Recovery Manager (DORA) -Incident Manager UK Remote | Permanent Hiring a Senior Resilience, Continuity, Recovery Manager and Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience: * MUST DORA/Operational … Resilience * Major Incident Management * Business Continuity & Disaster Recovery * Financial Services/FinTech * ISO 22301/ISO 27001/NIST * Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

Design, build and evolve a scalable cloud data platform Deliver Platform as Code using modern infrastructure tooling Manage platform performance, capacity, and availability Own incident resolution, root cause analysis, and continuous improvement Collaborate with engineers and third-party providers to mature the platform Contribute to monitoring, observability, and cost … strategies Support projects and business initiatives through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve … ITIL-aligned processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends, and implement continuous improvement initiatives Ensure effective use of ITSM tooling and maintain governance and compliance standards You’ll work closely with ...

production environments. Manage Couchbase features including XDCR, bucket configuration, replication, rebalance, and failover. Support large Couchbase deployments handling TB-scale data volumes. Implement user management and RBAC for database security. Monitor Couchbase environments using tools such as Couchbase Web Console, Icinga, Grafana, and Prometheus. Work with REST APIs … drive permanent fixes. Collaborate with cross-functional teams and provide mentoring and technical guidance to junior team members. Ensure adherence to enterprise change management, incident management, and compliance processes using tools like ServiceNow. Technical Skills Required 12+ years of experience in database administration, with strong hands ...

deployments via CI/CD. Design & Advise: Evaluate architectural trade-offs (cost/performance) and guide product teams on system scalability. Solve & Improve: Lead incident response (RCA) and identify structural improvements to boost system performance. The Requirements 5 Years of broad software engineering experience. Proficient in building applications with … focus on data security and integrity. Experienced in System Design and Production Operations (Incident Management/On-call). Collaborative: Strong communication skills to influence stakeholders and mentor peers. Education: Bachelor's degree in a relevant field. System Design: Ability to design, deploy, and operate services ...

deployments via CI/CD. Design & Advise: Evaluate architectural trade-offs (cost/performance) and guide product teams on system scalability. Solve & Improve: Lead incident response (RCA) and identify structural improvements to boost system performance. The Requirements 5 Years of broad software engineering experience. Proficient in building applications with … focus on data security and integrity. Experienced in System Design and Production Operations (Incident Management/On-call). Collaborative: Strong communication skills to influence stakeholders and mentor peers. Education: Bachelor's degree in a relevant field. System Design: Ability to design, deploy, and operate services ...

Security Assurance Coordinator +2 months +SC/DV cleared role +Hybrid working +Inside IR35 Skills: +SAC +MOD experience +Security Incident Management policies At least 5 years demonstrable experience operating in a Security Assurance Coordinator type role and gaining Accreditation for novel system/network architectures. Detailed knowledge … over-arching HMG policy. Experience of producing RMADS, Security Instructions and other security policy related documentation to a high standard. Knowledge of Security Incident Management policies, processes, and procedures. Delivery of Risk Assessments, Risk Treatment plans, scoping and managing IT health checks and associated remediation activities. Detailed, experience ...

digital services and modern infrastructure technologies, and this role sits at the heart of that agenda. You will be contributing to the College's management team and deputising for the Director of Technology Innovation and Development, with the backing and visibility that comes with a senior leadership position. What … Doing Service delivery: Lead IT service delivery across all College sites, owning end-to-end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs. Cyber security and resilience: Hold accountability for cyber security, including incident oversight ...

service desk operations, take owner ship of Ha lo PSA (our ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers … part of this role will be to establish strong operational control, reduce dependency on informal or inconsistent ways of working, improve processes and performance management, and build a resilient, scalable service desk function that delivers a reliable, professional customer experience. Objective:? Manage Daily Operations of the Service Desk Coach ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

security alerts, intrusions, and unauthorised activity Responding to incidents in line with defined SOC playbooks Escalating complex or high-risk incidents to Tier 2 Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service … Junior SOC Analyst essential skills A qualification in Cyber Security, Computer Science, Networking, or a related technical discipline Strong interest in cyber security and incident response Understanding of core security concepts and common cyber threats Ability to follow processes, investigate alerts, and document findings clearly Willingness to work shifts ...

security alerts, intrusions, and unauthorised activity Responding to incidents in line with defined SOC playbooks Escalating complex or high-risk incidents to Tier 2 Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service … Junior SOC Analyst essential skills A qualification in Cyber Security, Computer Science, Networking, or a related technical discipline Strong interest in cyber security and incident response Understanding of core security concepts and common cyber threats Ability to follow processes, investigate alerts, and document findings clearly Willingness to work shifts ...

compliance roadmap, detailing priorities, timelines, and resource requirements. Compliance & Advisory : Provide ongoing support for compliance, interpret regulatory requirements, and ensure alignment with industry standards. Incident Leadership & Management : Lead the coordination of high-severity cyber incidents, ensuring effective communication and structured execution. Required Skills & Qualifications: Core Experience : Proven experience … Cyber Incident Response or Major Incident Management, preferably in a SOC or Security Operations environment. Stakeholder & Leadership Skills : Excellent communication skills, ability to influence and negotiate under pressure, and experience with senior stakeholders. Operational Capability : Experience managing incident bridges/war rooms and strong decision-making ...

compliance roadmap, detailing priorities, timelines, and resource requirements. Compliance & Advisory : Provide ongoing support for compliance, interpret regulatory requirements, and ensure alignment with industry standards. Incident Leadership & Management : Lead the coordination of high-severity cyber incidents, ensuring effective communication and structured execution. Required Skills & Qualifications: Core Experience : Proven experience … Cyber Incident Response or Major Incident Management, preferably in a SOC or Security Operations environment. Stakeholder & Leadership Skills : Excellent communication skills, ability to influence and negotiate under pressure, and experience with senior stakeholders. Operational Capability : Experience managing incident bridges/war rooms and strong decision-making ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … reliability model. You will work across infrastructure, platform, and application teams to define standards, implement tooling, and establish operational practices that improve service stability, incident response maturity, and end-to-end visibility across systems. This role is best suited to someone who has helped design or scale ...