76 to 100 of 212 Incident Management Jobs in England

services such as Active Directory, DNS, and DHCP. Experience with virtualisation technologies such as VMware vSphere/ESXi or Microsoft Hyper-V. Operational Support & Incident Management Governance & Cost Management - Azure Understanding of governance frameworks, cost optimisation strategies, and usage monitoring across cloud and hybrid platforms. Experience with ...

services such as Active Directory, DNS, and DHCP. Experience with virtualisation technologies such as VMware vSphere/ESXi or Microsoft Hyper-V. Operational Support & Incident Management Governance & Cost Management - Azure Understanding of governance frameworks, cost optimisation strategies, and usage monitoring across cloud and hybrid platforms. Experience with ...

procurement experience within the public sector (PCR 2015, PA 2023). Proven leadership experience managing teams in a high-volume, dynamic environment. Effective stakeholder management and influencing skills at senior levels. Experience in high value works procurement, including facilities management, construction, design, and cost management Essential Skills … Experience with SIEM tools (ArcSight) including engineering/configuration Creation of use cases, analytics, and playbooks Cloud technology knowledge Incident management from detection to resolution Desirable: Technical/engineering/computing degree Leadership experience (Tier 2 acceptable) Defence experience Responsibilities: Support info security delivery: policies, standards, processes Monitor ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

operational resilience, developer experience and infrastructure team leadership. You will be responsible for shaping the long term infrastructure roadmap, improving reliability and observability, strengthening incident response and ensuring the platform can support a growing customer base and increasingly critical product suite. This is a role for someone … cloud architecture to support scale, resilience and performance Set standards across infrastructure, CI/CD, environments and observability Lead production reliability, uptime, incident response and post incident reviews Improve monitoring, alerting and on call practices to ensure they are effective and sustainable Partner closely with the Information Security ...

modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil through automation and engineering excellence Deliver SRE capability assessments and roadmaps Act as a trusted … Looking For Extensive experience in SRE, cloud operations, or DevOps Proven consulting or advisory background Experience with AWS, Azure, or GCP Strong observability and incident management expertise Ability to obtain UK SC clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business ...

What youll be doing: Lead, motivate and develop the team, encouraging a constant focus on progressive improvements to our customer satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate to development teams and key stakeholders, in a way that will allow ...

Manager (Banking) The Skills You'll Need: Fluent in Mandarin and English, with working experience in Information Security/Cyber Security/IT Risk Management Your New Salary: Competitive depending on experience Location: Central London Job Status: Permanent, office based Summary: The Information Security Manager is responsible for establishing … effective information security governance framework within the Branch. Ensure information security policies and procedures are properly implemented and periodically reviewed. Information Security Risk Management Identify, assess and monitor information security risks affecting the Branch. Maintain the information security risk register and ensure appropriate mitigation measures are implemented. Provide information ...

spanning Cyber security operations , identity and AI —ensuring risks are identified early, governed effectively and managed within appetite. They will strengthen organisational resilience through incident readiness and response. The role also acts as Bronze Incident Manager for cybersecurity incidents. Role Background BII’s technology and supplier landscape … evolving, increasing cyber risk. This role provides clear operational ownership of cyber defence, risk governance and incident readiness, embedding security into change and decision-making. What Success Looks Like Cyber risks are detected early, managed appropriately, and reported to senior leadership. Controls are proven effective through monitoring, vulnerability management ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation ...

insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring … ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working ...

Azure IaaS/PaaS, Windows/Linux/Unix. Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. Hands-on experience with policy development, access control models and logging standards. Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure … Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security . Ability to interpret CVEs, CVSS scores, and threat intelligence feeds. Strong stakeholder engagement and communication ...

Azure IaaS/PaaS, Windows/Linux/Unix. Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. Hands-on experience with policy development, access control models and logging standards. Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure … Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security. Ability to interpret CVEs, CVSS scores, and threat intelligence feeds. Strong stakeholder engagement and communication skills ...

Department: Cyber Services and Capabilities Employment Type: Full Time Location: NLD Rijswijk To manage and service NCC Group clients within the Digital Forensics and Incident Response space. The Principal DFIR Consultant plays a pivotal role within the team of seasoned analysts, actively participating in the analysis and response … application of deep technical skills and strong dedication to detail-oriented analysis, the Principal DFIR Consultant supports clients extensively. The role provides line‐management opportunities, supporting and mentoring all team members. Additionally, the role offers cross‐service internal support, reviewing collaboration and efficiencies. Key Responsibilities Managing and coordinating ...

locations.The primary task is that of providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives and procedures.The position also demands some work outside of the support scope including ...

data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident … performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased ...

Umbrella solution. Essential skills/experience required: Demonstrated ability to lead and manage a team, this includes decision-making, effective communication and service management skills. In-depth knowledge of incident management processes, including the ability to assess the impact of critical security incidents and lead the response … cyber threats from both open-source (OSINT) and commercial threat intelligence. Proven experience operating cyber security solutions and tools e.g. Security Information and Event Management (SIEM), maintaining security records and documentation in accordance with security operating procedures. Demonstrated experience in managing relationships with external vendors, managed security service providers ...

Umbrella solution. Essential skills/experience required: Demonstrated ability to lead and manage a team , this includes decision-making, effective communication and service management skills. In-depth knowledge of incident management processes, including the ability to assess the impact of critical security incidents and lead the response … cyber threats from both open-source (OSINT) and commercial threat intelligence. Proven experience operating cyber security solutions and tools e.g. Security Information and Event Management ( SIEM ), maintaining security records and documentation in accordance with security operating procedures. Demonstrated experience in managing relationships with external vendors, managed security service providers ...

with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud ...

meet business needs, agreed SLAs, and quality standards. Acting as a key link between IT and the business, the role oversees service operations, major incident management, and continuous service improvement initiatives to enhance efficiency and user experience. The role plays a central part in managing IT suppliers, software … role requires strong leadership, analytical capability, and a customer-focused mindset, with a continuous improvement orientation. Key requirements include: proven IT service delivery management experience in a complex environment, ITIL certification, supplier and licensing management expertise, strong stakeholder engagement skills, and experience using service management tools. Familiarity ...

heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

monitoring and reporting tools to ensure backup success and performance Assist with onboarding new customers and participate in disaster recovery testing exercises Service Desk & Incident Management Handle backup-related incidents and service requests via a ticketing system Investigate common failures and escalate where appropriate Maintain accurate documentation … exposure to backup solutions across Azure, AWS, and Microsoft 365 Assist with protecting SaaS platforms and implementing backup policies Governance & Documentation Follow structured change management processes Contribute to technical documentation, risk assessments, and incident analysis On-Call Participate in a rotating on-call schedule (approx. 1 week ...

Security Manager to join their IT team. This is an elevated Manager-level role, created to support the merger of two existing Information Security Management Systems into one coherent Group-wide framework. The Information Security strategy is already in place, so this role is focused on execution, delivery, stakeholder … management and clear communication . It will suit a hands-on player-manager who can improve processes, embed controls, coordinate audit readiness and bring people with them across a complex, multi-entity environment. Key Requirements You will be an experienced Information Security Manager, ISMS Manager, Information Security Lead, Cyber ...