76 to 100 of 978 Incident Management Jobs in England

continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience. What … doing: Service Delivery LeadershipLead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP.Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement. Oversee service ...

Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration … visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) Generous profit share ...

Treasury Analytics Group.* Support for our FIS Quantum & TBSM applications within our Production Support Group.The **Treasury Analytics Group**is responsible for measurement and management of market risk (interest rate and foreign exchange) for the Bank's retail portfolios. The team develops financial models and processes required for measuring, transfer … pricing, hedging product profitability, and financial management reporting. The Treasury Analytics Group is embarking on a brand new initiative to build the next generation strategic platform for risk, valuations and analytics to meet the growing and future needs of the department. This is an exciting opportunity to work ...

traditional relationship and service-led banking powered by modern technology. Job Purpose Support the Bank's operational cyber security capability through cyber security monitoring, incident response coordination, vulnerability management, supplier assurance and operational reporting activities. To place the interests of customers at the centre of all activities … threat monitoring providers. Coordinate cyber security alerts, incidents and escalations, ensuring actions, decisions and outcomes are appropriately recorded and tracked. Act as Incident Coordinator during cyber security incidents, supporting incident management, communications, action tracking and post-incident activities. Maintain incident, vulnerability, threat intelligence and operational ...

Global Head of Enterprise Risk and the SFL Head of Risk (SMF4) at the earliest indication of any local risk concern, control weakness, incident or emerging regulatory matter. ResponsibilitiesKey Responsibilities2.1 Regulatory Oversight & EngagementServe as the primary operational risk point of contact for UK and applicable overseas regulators, including … high professional standard. Own the entity's compliance with the EU/UK Digital Operational Resilience Act (DORA), including ICT risk management, digital operational resilience testing, ICT third-party risk oversight, and major ICT-related incident reporting obligations. Maintain current knowledge of the FCA Handbook (SYSC ...

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles … world’s most sophisticated clients using leading technology and exceptional service. This position will be responsible for leading operational support of the Third Party Management Office (TPMO) within the First Line of Defense to strategize on the areas throughout the lifecycle of Third Party Management Program that ...

external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement. Responsibilities Lead the implementation of the team’s strategic direction, translating priorities into clear operational plans, backlogs and deliverables. … Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline. Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed. Strengthen operational process adherence, ensuring responsibilities are clear ...

customer portal environment. Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance, ELS and hypercare frameworks. Coordinate knowledge transfer, stakeholder engagement and transition planning … experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills ...

vital bridge connecting sovereign customer environments with Cisco’s global technical ecosystem and worldwide TAC. Operating at the forefront of network engineering, high-stakes incident management, data governance, and AI-driven support operations, our team ensures customer networks run securely, reliably, and with full regulatory compliance. Your Impact … enablement are central to the delivery of this role. You will leverage AI-assisted tools, intelligent data sanitisation utilities, and modern analytics to accelerate incident triage, automate log de-sensitisation, enhance root-cause analysis, and drive operational efficiency. As a senior member of the team, you will also provide ...

external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement.**Responsibilities:*** Lead the implementation of the team’s strategic direction, translating priorities into clear operational plans, backlogs and deliverables. … Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline.* Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed.* Strengthen operational process adherence, ensuring responsibilities are clear ...

enables faster, safer decision‐making for critical operations. Your work may include: Leading shifts throughout 24/7 SOC Service Delivery Providing oversight and management to Junior Analysts Monitoring of Systems for Security Alerts, Intrusions or activity considered to be unauthorised, unexpected or illegal Responding to incidents, utilising … catalogue of playbooks Escalation of complex incidents to Tier 2 Incident Response Teams Review and develop existing security controls in line with a constantly growing technical environment Triage and Review Vulnerability Scanning Reports, feeding results back into technical teams Review Secure Configurations, feeding back into technical teams for remediations ...

week in our Bristol office About you/Job Summary As a Security Governance, Risk and Compliance Analyst, you keep our information security management system current, evidenced and moving. Clue supplies software to UK public sector, Sports and law enforcement, and those customers expect us to show, not just … maintain the risk register, lead customer security assurance, run the supplier assessment cycle and coordinate the record-keeping and communications when an incident occurs. The CISO leads the security function, sets direction, and holds accountability; the Security Engineering team and IT own the technical controls. Your ...

client contracts. You are the primary technical liaison between clients and Janison’s technical teams owning platform configuration and environment design, event readiness planning, incident/problem management, and the training and enablement clients need to operate independently. The role carries direct accountability for ITIL-aligned service management delivery, including event readiness, incident severity management and continuous service improvement. This is a UK-based hybrid role with occasional travel and out-of-hours support for live assessment events. Duties & Responsibilities Technical Implementation & Configuration Work with clients to design and configure the Janison environment: authentication, roles ...

programme across the global business! This role sits within the FTSE Russell Regulatory, Risk & Controls function and provides foundational execution support across controls inventory management, controls data quality, controls rationalisation, RCSA coordination, reporting and governance routines The role is central to helping ensure that controls are accurately recorded, consistently … Owners, Risk & Control colleagues, process owners, RCSA participants and governance stakeholders to help maintain high-quality control records, track assessment activity and support reliable management information The role provides the operational foundation for effective controls governance, risk assessment, control lifecycle management and continuous improvement It is well suited ...

behalf of the Department for Education, we are looking for a Major Incident Manager (Inside IR35) for a 6 month contract based Hybrid in Coventry, Darlington, Manchester or Sheffield.Requirement Description:The Incident Manager role is a critical role within the Technology Team and supports Major incidents and Incidents … services supported from a technology perspective within the DfE.As a Major Incident Manager, your main responsibilities will be to:* Manage Major Incidents and incidents in line with the agreed policy, procedures and process which will include out of hours support on a rotation basis.* Lead and coordinate Priority ...

natural part of how you work. Write and maintain tests (unit, integration) and apply security best practices in day‐to‐day development. Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. Support the team Work collaboratively with colleagues across experience … decisions to support the wider team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Some familiarity with incident management or on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This is a permanent, hybrid ...

culture of automation and observability as a natural part of how you build.Lead on testing strategies and uphold security standards day to day.Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. What We're Looking For Experience of some … habit of documenting decisions and sharing knowledge across the team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Incident management experience or familiarity with on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

Incident Response Specialist Working Hours: Wednesday to Saturday, 08:00 to 17:45 (UK Time) Rate: £500 - £600 per day inside IR35 - 12 month contract Remote - 2 days per month in the London office About the Role We are seeking an experienced Incident Response Specialist to join … opportunity to work in the Banking sector. This is an excellent opportunity for a cyber security professional looking to further develop their expertise in incident response, digital forensics, threat containment, and enterprise-scale cyber operations . You will work alongside experienced professionals across Threat Intelligence, Detection Engineering, Security Operations ...

senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across … critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service. Make judgement calls on escalation — waking senior leaders, engaging suppliers, invoking ...

ideally MongoDB Experience mentoring engineers Experience leading technical delivery in a build-and-run engineering model Experience in a structured on-call process and incident management Experience working in regulated industries, ideally financial services or FinTech What the job involves This role is remote within … operate in a build-and-run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

play a critical role in ensuring continuity, stability, and quality of service for all customer installations. This role will provide front‐line technical support, incident management, software maintenance coordination, and proactive system monitoring for Ubisense real‐time location and smart factory systems deployed at major customers. The Support … critical systems (automotive manufacturing experience is a plus). Previous roles in support, NOC, field service, IT operations, or application support. Exposure to change management, incident management, or ITIL practices. Working Conditions Office based providing remote support during operational hours and service windows (coverage varies by customer ...

helping stakeholders understand risks, assess control effectiveness and make well-informed decisions through appropriate governance channels. What you’ll be doing Support the effective management of IT Systems Risk across technology platforms, providing insight, challenge and advice to Risk Owners, Control Owners and Control Offices. Review and assess issues … risk events and controls, applying sound judgement and constructive challenge to support effective risk management and governance outcomes. Analyse operational and risk data from multiple sources to identify trends, themes and emerging risks, producing clear and decision-ready insights. Support the embedding of controls across technology platforms, helping teams ...

support the systems that guests, owners and colleagues rely on every day. From CI/CD pipelines and observability through to database reliability, incident management and disaster recovery, this role touches every layer of our stack. This is also a great time to join. AI-assisted and agentic … business controls are in place, including supporting accreditation processes Proactively identify performance, scalability and load improvements that reduce response times Define our approach to incident management, including runbooks and response practices Ensure disaster recovery documentation, controls and training are in place and ready when needed Shape our release ...