126 to 150 of 351 Incident Management Jobs in the UK excluding London

paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Responsibilities Service Management & Best Practices: Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processes. Oversee every element of service delivery for clients from … onboarding to end-of-life management. Champion a "client-first" approach across the service management function. Client Relationship & Retention: Act as the primary point of contact and advocate for clients within ROCK. Build and maintain strong client relationships, ensuring high levels of satisfaction. Drive client retention by delivering ...

experience.Key Job Responsibilities and DutiesThis role sits within the People Tech and is responsible to Lead & Implement Enhancements & Support SAP S4HANA - Personnel Administration, Time Management, Payroll to configure the platform to achieve measurable benefitsAct as the Technology expert to provide solutions to the People Services, Financial Systems , Risk teams … functional requirements after doing the impact assessment for Design, Architecture, User Experience Perform Unit Testing, Regression Testing and support UAT for both Projects & supportFor incident management, Perform Root cause analysis for Incidents and propose long term scalable fixes. Ensure Payroll processes are completed with no errors, inconsistencies from ...

work and our customer requirement, candidate are required to hold DV clearance The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations. Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

will play a key part in driving operational excellence, improving service delivery and supporting future business growth. Key Responsibilities: Lead the day-to-day management of IT operations, infrastructure and support services. Manage external IT support and cyber security partners, ensuring service levels are achieved. Lead and develop … meet operational needs. Manage supplier relationships, budgets and service agreements. Support the delivery of IT projects and operational improvements. Oversee onboarding processes, equipment lifecycle management and user access. Ensure cyber security controls, monitoring and incident management processes remain effective. Support data protection activities and ensure compliance with ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications.Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs.Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized.Drive automation-first mindset across incident response, deployment, compliance, and observability.Collaborate ...

have moved more into a Service Delivery/Project Manager capacity. Looking after 3 data centres, you will be responsible for: Customer service delivery Incident management Project management Infrastructure future planning/strategy Vendor management As the IT Operations Manager, you will liaise with ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership* Own the end-to-end payment … service issues.* Maintain operational procedures, technical documentation, and support models.* Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management* Lead the delivery of payment-related projects and strategic initiatives.* Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.* Manage project plans ...

administration and operation of cloud and on-premise infrastructure. Maintain and support Windows Server and Linux environments. Assist with the deployment, configuration and management of Microsoft Azure services. Support virtualisation and enterprise hosting platforms. Assist with the administration of Kubernetes and OpenShift environments. Monitor infrastructure performance, availability and capacity. … Support incident resolution, problem management and service request activities. Assist with backup, disaster recovery and business continuity processes. Implement infrastructure changes in line with established standards and procedures. Contribute to automation and Infrastructure as Code initiatives. Maintain technical documentation and operational procedures. Work closely with senior engineers ...

customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service improvements Monday … Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles ...

maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. … troubleshoot, and resolve incidents affecting services and platforms. Perform root cause analysis and contribute to implementing permanent solutions to prevent recurring issues. Coordinate major incident activities across internal technology teams and external suppliers where required. Support production deployments, release activities, and environment readiness checks. Collaborate with Engineering and Platform ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

progress projects and tasks Infrastructure & Platform Engineering: Load balancing and reverse proxy configuration (HAProxy) Message queue administration (RabbitMQ) Cloudflare CDN, WAF, and DNS management, including domain registrations Cloud engineering (e.g. GCP, Azure, AWS) DevOps & CI/CD: CI/CD pipeline development and maintenance Application deployment and release management Developer tooling administration (GitLab, Packagist, NPM, Dependabot) Dependency management and automated security updates Incident Management & Observability: Assist with the diagnosis and assessment of technical issues On-call engineering and incident response Monitoring, alerting, and error tracking (Zabbix, incident.io, Sentry) Application performance tracking and reporting Development ...

Agile environment across multiple projects to support and improve core business systems. Install, configure, and maintain solutions in line with technical standards and Change Management processes. Develop and maintain automated deployment and release pipelines using Concourse CI/CD to support the reliable delivery of database and infrastructure changes. …/CD principles and has experience developing and maintaining automated deployment pipelines using tools such as Concourse. Has experience supporting production services, including incident management, root cause analysis, problem management, and service improvement activities. Can communicate complex technical concepts clearly to both technical and non-technical stakeholders. ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership* Own the end-to-end payment … service issues.* Maintain operational procedures, technical documentation, and support models.* Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management* Lead the delivery of payment-related projects and strategic initiatives.* Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.* Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership* Own the end-to-end payment … service issues.* Maintain operational procedures, technical documentation, and support models.* Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management* Lead the delivery of payment-related projects and strategic initiatives.* Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.* Manage project plans ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution, and continual service improvement.This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve ...

impact project outcomesThe role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modulesCritical thinking … more full lifecycle implementation projects as the Technical owner for Oracle Fusion ERP and HCMFirst Line, Second Line and hands-on Operational Support experience (Incident Management, Problem Management, Request Fulfilment, etc.) Nice to Have: AIDP (Oracle AI Data Platform Workbench) skills, including data pipelines, catalog/metadata ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

managed efficiently while maintaining high levels of customer satisfaction. Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle. Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments. Escalating complex technical issues to 3rd line support where appropriate. Delivering both … users. Communicating planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.Key Responsibilities:o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations.o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune … developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases ...

genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune … developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases ...

expectations effectively.Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings.Knowledge of CRM/case management systems, incident management practices, and the ability to create customer-facing documentation from product manuals and release notes.Our offerOpportunities for professional development ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures … processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management ...