101 to 125 of 242 Incident Management Jobs in the UK excluding London

relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best … practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join ...

understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance … security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. ...

highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers. Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments. Performance Monitoring: Maintain platform availability and performance, proactively … responding to alerts and service degradations to consistently meet business requirements and SLAs. Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence. Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools ...

without manual intervention Self Healing systems, Runbook automation Exposure to tools like Gremlin, Chaos Monkey, AWS FIS to simulate outages and improve fault tolerance Incident Management Act as the primary point of escalation for critical production issues and lead major incident response, root cause analysis, and postmortems. … Perform detailed post-incident investigations to identify underlying causes. Document findings and share learnings to prevent recurrence. Implement preventive measures and continuous improvement processes. Observability Champion monitoring, logging, and alerting strategies using tools like Prometheus, Grafana, ELK, and AWS CloudWatch. Build real-time dashboards to visualize system health ...

play a critical role in strengthening and maturing Reapit’s cloud security posture. Your work will span hands on security engineering, deep incident response, proactive threat detection, and collaboration with global teams. Design, implement, and enhance secure Cloud infrastructure, services, and applications in collaboration with DevOps teams. Conduct ongoing … detail and high quality documentation. Work in a self managing, proactive manner — anticipating security needs, identifying gaps, and driving improvements without close supervision. Incident Response & Threat Detection Respond to SOC alerts. Working with our outsourced SOC, Lead and participate in global incident response activities, including investigation, containment, eradication ...

requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor system alerts and proactively mitigate service impacts Support production deployments, validation, and post-release activities Create and maintain runbooks … continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support Analyst should have: Knowledge of compliance and regulatory requirements within the financial services industry.Proven ...

/CD pipelines (Azure DevOps, Power Platform, Fabric) Drive Infrastructure as Code and automation (Azure/Terraform/Bicep) Improve release, deployment, and environment management Own monitoring, logging, alerting, and incident response Support secure access and identity (Entra ID) Work with engineering teams to take solutions into live … Hands-on CI/CD with Azure DevOps and/or GitHub Infrastructure as Code experience (Terraform or Bicep) Experience supporting production systems and incident management Understanding of cloud security and governance Strong communication and stakeholder skills This is a fully remote role with an excellent opportunity ...

Support, Incident management, problem resolution, triage, team management, team leading, Agile, JIRA, Customer support, SaaS, Best Practice This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings. This is a team lead …/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Site Reliability Engineer (SRE) at Air Apps, you will be responsible for ensuring … across cloud environments. Develop and maintain observability tools , including monitoring, logging, and alerting (e.g., Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Optimize system performance, scalability, and incident response workflows to improve uptime. Work ...

complex multi-site network environment, supporting core infrastructure that underpins real-world production services. From routing, switching, peering, and BGP through to resilience planning, incident response, and infrastructure improvement projects, youll be heavily involved in both the day-to-day operation and long-term development of the network estate. … Juniper Junos Experience supporting complex network infrastructure across multi-site environments Strong understanding of switching, firewalls, WAN connectivity, IP networking, and routing policy management Experience with incident management, root cause analysis, and troubleshooting live production outages Strong documentation skills across network diagrams, SOPs, technical processes, and infrastructure ...

service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management of production infrastructure as the platform scales Responsibilities : Deploy, manage and monitor cloud infrastructure in a LiveOps environment Contribute to the design and implementation … scalable cloud architecture Implement, maintain and improve cloud testing and automation tools Support the identification and deployment of cybersecurity measures Assist with incident management and root cause analysis Collaborate closely with code and build teams to ensure a streamlined workflow Work as part of a growing team ...

service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management of production infrastructure as the platform scales Responsibilities : Deploy, manage and monitor cloud infrastructure in a LiveOps environment Contribute to the design and implementation … scalable cloud architecture Implement, maintain and improve cloud testing and automation tools Support the identification and deployment of cybersecurity measures Assist with incident management and root cause analysis Collaborate closely with code and build teams to ensure a streamlined workflow Work as part of a growing team ...

service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management of production infrastructure as the platform scales Responsibilities : Deploy, manage and monitor cloud infrastructure in a LiveOps environment Contribute to the design and implementation … scalable cloud architecture Implement, maintain and improve cloud testing and automation tools Support the identification and deployment of cybersecurity measures Assist with incident management and root cause analysis Collaborate closely with code and build teams to ensure a streamlined workflow Work as part of a growing team ...

service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management of production infrastructure as the platform scales Responsibilities : Deploy, manage and monitor cloud infrastructure in a LiveOps environment Contribute to the design and implementation … scalable cloud architecture Implement, maintain and improve cloud testing and automation tools Support the identification and deployment of cybersecurity measures Assist with incident management and root cause analysis Collaborate closely with code and build teams to ensure a streamlined workflow Work as part of a growing team ...

service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management of production infrastructure as the platform scales Responsibilities : Deploy, manage and monitor cloud infrastructure in a LiveOps environment Contribute to the design and implementation … scalable cloud architecture Implement, maintain and improve cloud testing and automation tools Support the identification and deployment of cybersecurity measures Assist with incident management and root cause analysis Collaborate closely with code and build teams to ensure a streamlined workflow Work as part of a growing team ...