101 to 125 of 608 Incident Management Jobs in the UK excluding London

appropriate channels when neededOversee user onboarding and offboarding activitiesOrganise the preparation and delivery of workstations, laptops, and other IT equipmentUse Microsoft Intune for device management and application deployment across the organisationMaintain the global IT asset inventoryTrack software licence allocation and keep licence records accurateSpot recurring support issues and drive … best practices, documentation, and standard proceduresProvide training and technical guidance to the Support Team on IT operational systems and proceduresTake part in the change management processSupport backup management, disaster recovery, and business continuity proceduresKeep monitoring systems running to help ensure system availability and reliabilityContribute to IT infrastructure upgrades ...

that sounds like your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer … bachelor's degree or/at least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial. Project management experience. Prince2 or Agile Foundation would ...

best hotels in the UK. Both companies are jointly owned by the Farnborough Airport Company Limited (FACL), a company 100% owned by Macquarie Asset Management (MAM) through one of its long-term European infrastructure funds. MAM is one of the largest infrastructure investors in the world … governance frameworks. Provide trusted advice and guidance to senior stakeholders. Report on cyber security performance, risks and priorities. Lead the identification, assessment and management of cyber risks. Support business projects and initiatives with security risk assessments. Work with stakeholders to develop and implement risk mitigation plans. Maintain oversight ...

identify critical business services and processes, assess operational impacts and dependencies, define recovery requirements and develop practical Business Continuity arrangements aligned with existing crisis management, incident management and service recovery frameworks. The role will apply strong Business Analysis and consultancy skills to facilitate stakeholder engagement, analyse business … applicable. Translate BIA and dependency analysis into practical Business Continuity Plans and recovery arrangements, ensuring appropriate ownership, roles, escalation and communications and alignment with incident response, crisis management and IT service recovery arrangements. Maintain plans through appropriate review, approval, validation and change processes. Identify resilience gaps, risks, control ...

card processing platform and its integrations Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions Lead major incident management, including deep‐dive diagnostics, cross‐team coordination, and root‐cause analysis. Provide hands‐on support for critical production issues across online … analysis, and data troubleshooting) Proven experience designing and supporting API‐based and event‐driven integrations with mainframe systems Strong background in production support, complex incident management, and root‐cause analysis in 24×7 environments Ability to balance architectural ownership with hands‐on execution when required Fluent Italian ...

largest banking organisations. This is a high-profile leadership role with accountability for multiple data centres, critical engineering infrastructure, operational performance, stakeholder management and service excellence across a complex and highly regulated environment. The successful candidate will lead a team of Technical Managers and approximately 55-60 engineers, ensuring … systems that support nationally important banking services. Data centre experience is essential for this position. What You'll Be Doing Leading the operational management of multiple data centres across Peterborough and Corby. Managing Technical Managers and a team of circa 55-60 engineers operating within a 24/ ...

native platform. You’ll work across the business to improve how we build, deploy and monitor our systems , while playing a key role in incident response and continuous improvement. You’ll report directly to our Chief Technology Officer and will collaborate closely with engineers across Bumper to build … workflows Excellent communication and calmness under pressure A passion for automation and reducing toil Nice to haves... Experience with Grafana Cloud, IRM or other incident management tools Familiarity with Argo Workflows/ArgoCD Experience defining SLIs/SLOs at scale Background in Platform Engineering Experience improving or redesigning ...

when needed Oversee user onboarding and offboarding Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and maintain accurate licence records Identify recurring support … practices, documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Participate in the change management process Support backup management, disaster recovery, and business continuity procedures Maintain monitoring systems to help ensure system availability and reliability Contribute ...

needed Oversee user onboarding and offboarding activities Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and keep licence records accurate Spot recurring support … documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Take part in the change management process Support backup management, disaster recovery, and business continuity procedures Keep monitoring systems running to help ensure system availability and reliability Contribute ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

successful candidate will work closely with engineering, architecture, and product teams to implement modern reliability practices, automate operational workflows, and establish robust monitoring and incident management frameworks. Key Responsibilities Collaborate with engineering teams to modernize IT operations by improving observability, automation, and operational efficiency. Design and implement observability … enhance operational intelligence and automation. Automate repetitive operational tasks (toil reduction) using scripting, orchestration tools, and automation frameworks. Implement self‐healing systems and automated incident response mechanisms to support autonomous operations. Collaborate with cross‐functional teams to ensure systems are scalable, resilient, and maintainable. Lead incident management ...

Capgemini UK is seeking an experienced SIAM Incident Management Team Leader to coordinate incident management across a multi-supplier environment, guiding the team and ensuring timely service restoration. The role blends office, client site, and home working within a hybrid model and requires security clearance checks ...

degradation before automated alerts fire by recognizing unusual patterns on dashboards and correlating multiple signals that may indicate a broader systemic issue. Initiate major incident communication protocols for Critical incidents including creating bridge channels, paging the Major Incident Manager on-call, and posting initial stakeholder notifications. Monitor business … System Support Lead for threshold tuning and alert optimization. Update Jira tickets with accurate triage notes, timeline entries, and status changes to maintain proper incident documentation. Identify and flag recurring alert patterns and "near-miss" incidents that were caught before customer impact, contributing to continuous improvement of detection capabilities. ...

Capgemini in the United Kingdom is seeking a SIAM Incident Management Team Leader to drive incident governance across multi-supplier environments. You will lead the team, coordinate Major Incidents, and ensure timely service restoration while communicating with senior stakeholders. You will shape continual service improvement, monitor trends ...

experienced Technology Operations professional to take ownership of business-as-usual IT services within a complex organisation. This role is responsible for service management, end-user services, application support, supplier performance, operational resilience and continual improvement, ensuring technology services remain reliable, accessible and aligned to organisational objectives. Client Details … London. Description Lead the day-to-day delivery of technology operations, ensuring high-quality and accessible IT services. Own and develop the IT service management framework, including incident, request, problem, change, knowledge and configuration management processes. Define and manage service level agreements (SLAs), operational level agreements (OLAs ...

focused on innovation, knowledge sharing, continuous improvement, and operational excellence.About the RoleJoin Maersk's Cyber team and play a key role in a modern incident management and response function that combines digital forensics, threat hunting, detection engineering, and cyber security improvement initiatives. This role offers the opportunity … help shape the future of cyber defence within a globally recognised organisation.Key ResponsibilitiesConduct digital forensic investigations across endpoint, cloud, and OT environments to support incident response and recovery activities.Perform threat hunting and behavioural analysis to proactively identify threats and malicious activity across the network.Deliver detailed forensic root cause analysis ...

innovation, knowledge sharing, continuous improvement, and operational excellence. About the Role Join Maersk's Cyber team and play a key role in a modern incident management and response function that combines digital forensics, threat hunting, detection engineering, and cyber security improvement initiatives. This role offers the opportunity … future of cyber defence within a globally recognised organisation. Key Responsibilities Conduct digital forensic investigations across endpoint, cloud, and OT environments to support incident response and recovery activities. Perform threat hunting and behavioural analysis to proactively identify threats and malicious activity across the network. Deliver detailed forensic root cause ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post ...

Technology Summary of Position In coordination with USNH ET&S Learning Space Technologies Service Line teammates, this person will provide operational maintenance, troubleshooting, and incident resolution of classroom audiovisual systems. Some tools to accomplish this include maintaining a maintains private subnet of remote audiovisual network controllable system devices across … Plymouth campus. Position provides Tier III troubleshooting for incident and problem resolution of classroom and conference room audiovisual technologies and equipment, both onsite and remote. Responsible for pushing firmware updates and control system updates; maintaining known issues and versioning logs. Responsible for interacting with vendors, maintaining relationships. Consults with ...

customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational … consistent and secure service delivery. Act as a senior escalation point for Major Incidents and complex technical issues impacting the platform. Ensure robust Change, Incident, Problem, and Configuration Management processes are followed. Maintain platform documentation, architecture diagrams, and operational runbooks. Champion continuous improvement initiatives, identifying efficiency gains ...

customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational … consistent and secure service delivery. Act as a senior escalation point for Major Incidents and complex technical issues impacting the platform. Ensure robust Change, Incident, Problem, and Configuration Management processes are followed. Maintain platform documentation, architecture diagrams, and operational runbooks. Champion continuous improvement initiatives, identifying efficiency gains ...

Data Protection Officer | Manchester Monex specialises in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether … assurance. Key Responsibilities & Accountabilities Act as the appointed Data Protection Officer for relevant Monex entities, maintaining independence, professional judgement and direct access to senior management where required. Provide expert advice on UK GDPR, EU GDPR, the UK Data Protection Act 2018, PECR, Spanish LOPDGDD requirements, Dutch privacy requirements, Canadian ...

governance and compliance.You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement … delivers.Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify ...