1 to 25 of 101 Incident Management Jobs in the South East

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. This … service resilience , identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning, the Lead is responsible for the practical aspects of incident and problem management. This includes developing and maintaining a comprehensive reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key … Incidents , with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in incident management and business continuity, preferably in a 24/7/365 digital service environment. Main duties of the job We are seeking a proactive and skilled Digital More ❯

Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment VDI technologies Citrix Xendesktop Laptop AV/endpoint security Management User Data Management (OneDrive, Office 365) Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging … Windows 11, Active Directory, laptops, Printers, Networked copiers, Basic LAN/WAN connectivity, Network cable patching, Hands & feet support to Rack and stack activities AV conferencing. Behaviours Good user management & communication skills Good Understanding of ITIL concept The normal office base will be the Company support Office in London, Tottenham Court Road. You may be required to undertake frequent More ❯

customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. … communicated Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment. Ensure data accuracy within the case management system and others. When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training … role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure More ❯

customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. … communicated Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment. Ensure data accuracy within the case management system and others. When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training … role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure More ❯

customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. … communicated Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment. Ensure data accuracy within the case management system and others. When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training … role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

for an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator operating within the UK defence sector. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate … where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service toto all customers.You will have a strong … background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and majorincidents. You may, from time to time, need to visit our London-based customers in person to help resolvethe most challenging troubleshooting cases, acting as the subject matter expert.The … in Computer Science/Information Technology, or a related fieldExperience in providing 3rd Line Technical SupportWorking in a busy MSP service desk environment in a structured, ITIL-drivenframework (including Incident, Change and Problem Management)Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOsTechnical skillsStrong in Microsoft Azure (including Azure Site Recovery More ❯

Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary. Complete More ❯

Azure and Databricks. Support data foundation initiatives and ensure effective rollout across business units. Act as a bridge between technical and non-technical stakeholders, presenting insights clearly. Oversee change management, incident management, and data quality improvement. Contribute to best practice sharing and community-building initiatives within the data engineering space. Required Skills & Experience Cloud Platforms: Strong expertise More ❯

expectation to be in the office 2x days per week – there may flexibility here for the right candidate. As an experienced Change Manager, you will have solid experience of Incident Management and be well versed in Delivery. You will be customer focussed with knowledge of how to manage change and incident in an organisation. This role requires … Data Centre Exit/migration projects, and experience of working within cloud environments. Skills & Experience Required Experience of working in a similar Change Manager capacity Familiarity with Change and Incident management Data Centre Exit/Migration experience Role Summary Role : Change Manager (Contract) Rate : £400 - £450 per day – Inside of IR35 Duration : 6 months initially Location : Reading, Berks More ❯

As a Senior Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the … they work to address the challenges associated with today’s cyber threat landscape. Your Impact SOC Advisory: 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities Possess a deep technical knowledge … in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms Defensive Security Skills (desired) : Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event More ❯

As a Senior Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the … they work to address the challenges associated with today’s cyber threat landscape. Your Impact SOC Advisory: 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities Possess a deep technical knowledge … in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms Defensive Security Skills (desired) : Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event More ❯

improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency of end … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

through regular reviews, mentoring and structured development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management … frameworks (Intermediate certification or higher preferred) * Experienced ServiceNow Administrator or Product Owner * Inspirational people leader with a proven ability to motivate, develop and manage teams * Excellent communication and stakeholder management skills * Strong analytical and organisational abilities, with a proactive approach to problem-solving More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

and remediation plans. Execution and delivery Lead disciplined engineering execution across distributed in-house and outsourced teams. Champion 24/7/365 platform operations with SLAs, capacity planning, incident response and post-mortems Implement structured software release governance, migration frameworks, and robust QA practices. Drive predictable delivery (quarterly planning, dependency/risk management, quality gates). Establish … and enforce best-in-class DevOps, trunk-based, CI/CD, and monitoring standards. Sponsor the adoption of secure SDLC, threat modelling, vulnerability management, identity/authorisation, privacy by design; ISO27001/9001, security posture and customer due diligence. Cross-functional leadership Partner closely with Product leaders to ensure product discovery, prioritisation, and delivery processes are respected and aligned. … engineering talent to build a high-performance organisation. Who you are as a leader Builder’s mindset & hands‐on pragmatism: comfortable diving into design reviews, deployment decisions, or an incident bridge. Low‐ego, high‐trust collaborator with the CPO/Product leaders; co‐authors a single message to the org; avoids “two captains” anti‐pattern. High EQ: able to More ❯

manage automated security tooling that prevents security issues before they occur Perform security-focused code reviews and support threat modelling exercises Champion cloud security principles across product engineering teams Incident Management & Monitoring: Lead incident response for security risks and issues raised by SOC teams Manage implementation of logging and SIEM integration for comprehensive monitoring Prioritise and oversee … Azure Policies Up-to-date knowledge of common security weaknesses and cloud security mitigations Ability to pragmatically introduce security controls without hindering development velocity Excellent communication skills and stakeholder management capabilities Strong autonomy and initiative in problem-solving Highly Desirable Certifications: Azure Security Engineer Associate (AZ-500) Cybersecurity Architect Expert (SC-100) Security Operations Analyst Associate (SC-200) Microsoft More ❯

computing, modelling, simulation, software engineering, business systems, data acquisition, and core IT services. Within the Computing Division, the Enterprise Infrastructure Solutions unit is responsible for the design, delivery, and management of centrally supported IT infrastructure and applications. This includes enterprise compute platforms, data networks, UNIX/Linux/Windows environments, cloud services, data centres, commercial software solutions, and end … matter expertise in security architecture, cyber risk governance, and assurance frameworks. This is a cross-functional role with both advisory and hands-on responsibilities, focusing on security assurance, risk management and supporting architecture reviews, vulnerability management, risk assessments, cyber defence posture, driving technical assurance, and embedding risk-aligned security controls across IT and OT systems and secure-by … AD), Microsoft 365 E5, Azure IaaS/PaaS, Windows/Linux/Unix. o Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. o Hands-on experience with policy development, access control models (RBAC, ABAC), and logging standards. o Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure by More ❯

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯