1 to 25 of 108 Incident Management Jobs in the South East

and £58,000 per annum depending on experience Closing date: 1 May 2025 The Cyber Resilience Analyst will report directly to the Cyber Incident Management Lead, forming part of the Information Security Team, which is at the forefront of protecting Critical National Infrastructure from evolving cyber threats. You … services, or compromise information/data. What you'll be doing as a Cyber Resilience Analyst: Support the development, testing, and refinement of cyber incident response planning. Ensuring the delivery of best practices for responding to cyber incidents. Support the creation and ongoing refinement of business continuity and disaster … recovery plans that incorporate cyber resilience elements. Develop and deliver tailored incident response training programs for staff at all levels, from frontline security teams to senior leadership. Maintain clear, detailed documentation of incident management plans, training sessions, exercises, and post-incident reviews. Foster a culture of More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

reports on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception … with the ability to effectively collaborate with technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and More ❯

security needs Creating solid plans to assist in the migration of processes, procedures and supplier mechanisms from 3rd Party to client Dependency and Risk Management Stakeholder Management e-Permit Management CMDB management and updates, along with Network Discovery capability Change Management ServiceNow and E-Permits … approval, and creation Incident Management Capacity Management Access Management Providing Safety briefings Everyone working in the DCs must be inducted or escorted by an approved, inducted person. Accredited to one or both of the following certifications: •CDCTP: Certified Data Centre Technician Professional •CDCMP: Certified Data Centre … Management Professional Personal skills: A self starter, results driven, highly motivated Exceptional planning skills, and stakeholder management A problem solver, and able to live in the grey to find outcomes Strong people skills, good at listening, leading and ability to flex to hit early milestones Candidates will ideally More ❯

subsidiary of Betsson Group, is one of the world’s leading names in sports betting technology and trading. We provide real-time pricing, risk management and trading capabilities for sportsbooks globally; our platform supports sportsbooks through advanced technology solutions, including a hybrid infrastructure spanning on-premise VMware data centres … within an Agile environment, participating in sprint-based workflows and managing tasks through Atlassian tools, including Jira and your role will also involve handling incident management via PagerDuty as this includes responding to and efficiently resolving incidents to ensure operational systems are maintained and SLAs are met. Technical … moderately complex software configurations for deployment and system components. Server Administration and Operating Systems Intermediate experience with Linux and Windows server operating systems. Preferable Incident Management and Platform Resilience Understanding of incident management processes, including prioritising, diagnosing and resolving incidents. Root cause analysis (RCA) skills and More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major … incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities and account … plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major … incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities and account … plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in … setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery … be eligible for high level clearance. Your experience To be successful in this role, you should: Have a proven track record of Service Delivery Management Customer management Reporting internally and externally Incident management Problem management Change management Release and Deployment Capacity and Availability Reporting More ❯

a challenging, vastly interesting, and technically diverse role. Key Responsibilities and Tasks Leading shifts throughout 24/7 SOC Service Delivery Providing oversight and management to Junior Analysts Monitoring of Systems for Security Alerts, Intrusions or activity considered to be unauthorised, unexpected or illegal Responding to incidents, utilising a … catalogue of playbooks Escalation of complex incidents to Tier 2 Incident Response Teams Review and develop existing security controls in line with a constantly growing technical environment Triage and Review Vulnerability Scanning Reports, feeding results back into technical teams Review Secure Configurations, feeding back into technical teams for remediations … and develop understanding of security as a discipline Experience (Essential) Previous experience in Security, SOC or related technical field with desired, specific focus on Incident Management Vulnerability Management Relevant qualification(s) in Cyber Security, or other related technical roles Examples Degree in Cyber Security, Computer Science, Networks More ❯

will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for External … will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package Up … identify and address service issues to minimise disruption and improve user experience. Work with cross-functional IT teams to develop, implement, and improve service management processes. Lead incident management and service restoration efforts when needed. Analyse feedback from users and implement improvements to service delivery. The person More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

CAB). Managing the change and release aspects of a complex and operationally critical IT Service and Platform. Providing an escalation point for Change Management (CM) and Release Management (RM). Making decisions for all technical changes. Co-ordinating releases and interdependencies. Identifying and managing problems, risks, issues … professionalism within which each member understands their role, responsibilities and is enthused to deliver their best work. Provide support to the operational and strategic management of this area of Leidos business including SME support to proposals for future work to benefit the customer. WHO DO WE NEED? We are … Experience of managing sizeable application support contracts Experience of managing teams of highly qualified technical staff Worked within ITIL based framework, with experience of: Incident Management Problem Management Change Management Release Management Experience of monitoring service against agreed service levels Experience in reporting and analysing More ❯

of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our … successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables … Controlling and communicating project scope, schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value Business Analysis Gathering and documenting customer functional and More ❯

the strategic vision for Softcat's technology services. You will be accountable for leading and managing the end-to-end IT operations and service management, ensuring the stability, scalability and security of both application and infrastructure services to ensure high service availability, optimise IT performance and drive operational excellence. … implementation of the strategic vision for Softcat's internal technology services, ensuring alignment with Softcat's overall goals and objectives. Technology Services Product Lifecycle Management: Lead the development of infrastructure platforms, products, and services. Data Services & Management: Own and manage enterprise data service (including underlying infrastructure), management … Desk & End User Support: Oversee the operation of the service desk, ensuring it is equipped to handle incidents, service requests, and queries efficiently. Service Management & Process Ownership: Own and manage the end-to-end service management processes, including Incident Management, Problem Management, Change Management More ❯

to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements , and cloud security management , ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work … secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards . Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to … security alerts across Infosec, servers, firewalls, and applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols More ❯

to join a high-profile UK Government programme, supporting the Security Operations function. This is not a SOC role – instead, the position blends delivery management with some aspects of cyber threat intelligence , security incident support , and security communications . The role is ideal for someone with strong delivery … and task management experience, who thrives in fast-paced environments, and who can coordinate cross-functional workstreams. While cyber security experience is a plus, it’s not essential – the client is open to someone with the right delivery skills and the appetite to grow into the security space. You … Drive delivery across the Security Operations team, coordinating work, resources, and priorities Manage team workflow, task tracking, and delivery schedules Support day-to-day incident management and coordination of actions/responses Contribute to handling and triaging security threats and associated intelligence Create and manage security-related communications More ❯

is central to improving stock operations, supporting the Stock and Finance domains, and collaborating with multiple product teams focused on Stock System innovation, Ingredients Management, New Product Development, and Purchase Order Management. Key responsibilities include integrating external supplier APIs, implementing Software Reliability Engineering (SRE) best practices, and ensuring seamless … collaboration across teams. The team enhances resilience, observability, incident management, and disaster recovery (DR) practices while working closely with Peri Pantry, Stock Management, and Accounting, Banking, and Property (ABP) teams. Key Responsibilities Technical Leadership : Provide strategic guidance and technical direction across multiple teams, ensuring scalable, well-architected … Solution Design : Ensure the right technologies and architectures are used to enhance system performance, maintainability, and security. Observability & Resilience : Establish best practices for monitoring, incident response, and disaster recovery. Best Practices & Governance : Define engineering standards and drive their adoption across teams. Vendor & API Management : Oversee integrations with third More ❯

based position. Responsibilities Provide support and troubleshooting of networked global enterprise systems. Maintain the lifecycle of all networked global enterprise systems. Vulnerability and patch management of networked global enterprise systems. Work with End User Team providing escalation support when required. Promote Security best practices and assist in compliance audit … patch management. Experience of following Security and Compliance best practices. Experience working in an organization that follows operational best practices (e.g. ITIL) including asset management, incident management, and change control. Excellent verbal and written communication skills. Effective time management, planning, and organizational skills. Desirable Skills Exposure … to Cloud Technologies (AWS Highly Desirable) Exposure of storage management of SAN/NAS storage (HPE/IBM/NetApp desirable). Exposure to Basic Linux systems administration. Exposure of Basic Network Administration and troubleshooting (VPN, firewalls, switches) Exposure to configuration management and automation tools (PowerShell, Ansible etc. More ❯

the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. You will be responsible for customer support and incident response. You will follow approved processes including incident management and request fulfilment to ensure a high level of customer service. PART TIME HOURS TO COVER THIS PATTERN: Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and … are handled and progressed within Service Level Agreements • Actively manage the Service Desk Queue • Ensure incidents are categorised, updated and assigned correctly • Ensure Major incident Management process is invoked promptly for high priority incidents • Manage VIP incidents/requests • Identify and implement Service improvements for the Service Desk More ❯

of the ERP system Liaise with stakeholders to identify opportunities for system improvements and implement enhancements Optimise performance and user experience Perform effective change management, documenting changes to the system Develop work packages for future development and enhancements to the system to help improve the smooth operation of the … to attain and hold National Security Vetting to a minimum of SC level Desirable ITIL, CISA, CISSP an advantage but not required Expertise in incident management, troubleshooting, and system performance monitoring Experience with SAP S/4HANA Public Cloud edition Proficiency in SAP S/4HANA ERP System …/PI, CPI) beneficial, but not required Strong understanding of ERP system architecture and integration Experience with system monitoring tools and techniques Knowledge of incident management and problem-solving methodologies Able to manage multiple projects concurrently Strong analytical and problem solving skills, including demonstrated experience with root cause More ❯

As a Service Desk Analyst, you will provide customers with first and second-line technical support via ServiceNow incidents and service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives and ITIL process. In addition, you\\\'ll enhance the service desks capabilities … achieve KPI\\\'s and SLA\\\'sPerform 2nd line technical diagnostics and apply fix remotely or at the deskside.Advocate and promote the ITIL Process (Major incident, Incident, Request, Problem and Change).Escalating tickets internally or to 3rd party support partners where necessary.Review tickets ensuring sufficient information is recorded to … administering a variety of common Microsoft solutions such as Teams, SharePoint, OneDrive, Outlook & MS Office.Experience of MS Exchange administration.Experience of IOS and Android mobile management & administration.Handle and resolve Pega application incidents, following established procedures and SLAsConcise and accurate written and verbal communication skills.Professional and confident telephone and deskside manner.Logical More ❯

ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. More ❯

The purpose of the Security function is to bring the organisation's operational, technical, and information security risks under explicit management control through the SOC services. Location Head Office in Wembley, Remote Required N/A Status Permanent, Full Time Role The purpose of the Security function is to … bring the organisation's operational, technical, and information security risks under explicit management control through the SOC services. Key Responsibilities Take ownership of all operational and technical processes including: Security risk management Information and security operational incident management Direct management and development of … SOC Team Incident investigation including root cause analysis, SIEM, SOAR, EDR Act as security incident manager for major security incidents (internal and external) Security assurance activities Quality & Compliance Maintain Cyber Essentials accreditations Maintain internal and external security standards Participate in external questionnaires and audits to maintain customer confidence More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯