1 to 25 of 118 Incident Management Jobs in the South East

Lead shifts throughout 24/7 SOC service delivery Provide oversight and management to Junior Analysts Monitor systems for security alerts, intrusions, or unauthorised, unexpected, or illegal activity Respond to incidents using a catalogue of playbooks Escalate complex incidents to Tier 2 Incident Response Teams Review and develop … threats and trends Research and develop understanding of security as a discipline Requirements Previous experience in Security, SOC or related technical field Focus on Incident Management Focus on Vulnerability Management Relevant qualification(s) in Cyber Security, or other related technical roles Knowledge of key concepts of Cloud ...

risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. … together performance, risks, roadmap priorities, service improvements and readiness for live service Maintain oversight of incidents and problems affecting the service, working closely with Incident and Problem Management teams to drive resolution and address root causes Act as an escalation point for significant operational issues Identify opportunities ...

years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings . Work closely with Incident, Problem, Release and Service Transition teams to ensure effective coordination. Support operational readiness and service acceptance activities. Provide clear and concise communication to technical teams ...

relevant business leads in the firm. Key Responsibilities • Information Security Controls & Governance • Information & Cyber Security Assurance • FCA Compliance & Regulatory Security • Identity & Access Management (Entra ID, Conditional Access, PIM, Intune, M365, AWS IAM) • Cyber Security Strategy & Risk Management • Cloud & Technology Security (AWS) • Third-Party Risk Management • Operational Resilience … Incident Management • Security Awareness & Culture • Penetration Testing Essential Skills and experience • Experience in Information Security, Cyber Security, Technology Risk or Security Governance • Experience in FCA-regulated financial services • Strong knowledge of ISO 27001, NIST and CIS Controls • Strong understanding of Microsoft Entra ID and AWS security • Experience conducting ...

wide range of technologies. Principal duties and (joint) responsibilities: General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable … duties as required by the business. User Support and Account Management Create, modify, and deactivate user accounts. Assist with password resets, permission changes, and group memberships. Provide first- and second-line support for hardware, software, and access issues. Maintain accurate records in IT ticketing systems. Endpoint Management Build ...

aligning telemetry, monitoring, service health, dashboards, Service Level Objectives (SLOs), and resilience reporting with Operational Resilience outcomes. Working closely with technology, operations, service management, and business stakeholders, the successful candidate will ensure organisations have the visibility, insight, and governance required to proactively manage service performance, reliability, and resilience.This role … Resilience Important Business Services (IBS) Service Mapping and Dependency Mapping Impact Tolerances Scenario Testing Resilience Risk Assessment Operational Resilience Frameworks Business Continuity Principles Service Management & Operations Site Reliability Engineering (SRE) Incident Management Problem Management Major Incident Support IT Operations Service Reliability & Availability Management ITIL ...

procedures. The role will involve coordinating and supporting the delivery of EUD services across the organisation, working collaboratively with technical resources without direct line-management responsibility. The post holder will be expected to build positive working relationships with a wide range of stakeholders across both business and ICT functions. … services. Provide technical guidance, advice and support to users and ICT colleagues. Diagnose and resolve hardware, software and connectivity issues. Contribute to knowledge management and the creation and maintenance of technical documentation. Identify opportunities to improve processes, procedures and service delivery. Maintain accurate records of incidents, requests, problems ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

that support the Visa Operations, such as SD-WAN, Cloud, and various Payment products/services. Essential Functions: Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process. Follow documented support procedures, managing each issue … resolution or passing over to the next shift to maintain established service levels. Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Use sound judgment ...

Hybrid - 1 x week in Marlow Department: Information Security Monday-Friday Are you an experienced cyber security professional with a passion for security operations, incident response and vulnerability management? We're looking for an Operational Security Lead & Cyber Vulnerability Manager to play a critical role in protecting Kensington … Role Reporting to the Chief Information Security Officer, you'll lead the day-to-day operational cyber security function, overseeing security operations, cyber incident management, infrastructure and cloud vulnerability management, and third-party security oversight. You'll be responsible for ensuring security risks are managed appropriately, coordinating ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vulnerability management across the enterprise. Providing operational leadership for the identification, assessment and remediation of cyber security … risks you will drive the organisations security position across infrastructure, cloud services and third parties. This includes security monitoring, incident response, threat intelligence, vulnerability assessment and ensuring all risks are managed taking into account business priorities and regulatory requirements. Key Accountabilities - Reduction of Cyber risk exposure through strong Security ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vulnerability management across the enterprise. Providing operational leadership for the identification, assessment and remediation of cyber security … risks you will drive the organisations security position across infrastructure, cloud services and third parties. This includes security monitoring, incident response, threat intelligence, vulnerability assessment and ensuring all risks are managed taking into account business priorities and regulatory requirements. This role works closely with the CISO and will ...

activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve incident triage, diagnosis, and resolution processes. Reduce service backlog and improve overall time-to-resolution metrics. Improve first-time and 2nd Line resolution rates across … Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge transfer through: Team mentoring ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

experienced Environments and Release Manager to take ownership of NHBC’s development, test, staging and production environments and lead our end-to-end release management process. You’ll play a key role in ensuring changes are delivered into live operation in a controlled, secure and repeatable way, while driving … collaborate closely with DevOps, development and delivery teams to support the safe delivery of strategic change and help shape our environment and release management approach as the function continues to grow. What you’ll be doing Own and manage NHBC’s development, test, staging and production environments across ...

technical teams and stakeholders to drive swift outcomes. Monitor customer services proactively, identifying potential issues before they escalate and taking appropriate action. Support service incident management activities, including escalations and participation in high-priority incident events. Lead or contribute to technical and incident review calls, helping … teams stay aligned and focused on resolution. Maintain accurate documentation, knowledge articles, and operational records to support continuous learning and service excellence. Analyse incident trends and patterns, using insights to identify opportunities for service improvement. Contribute to Continuous Improvement Plans (CIPs) and Service Improvement Plans (SIPs) that enhance customer ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with a well … established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference ...

exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively with … users and ICT teams, ensuring updates are clear and informative throughout the incident management process. Take ownership of incident and service request lifecycles, striving to achieve outstanding customer satisfaction ratings. Act as a service recovery manager for high-priority incidents, maintaining communication with stakeholders to ensure business ...

exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively with … users and ICT teams, ensuring updates are clear and informative throughout the incident management process. Take ownership of incident and service request lifecycles, striving to achieve outstanding customer satisfaction ratings. Act as a service recovery manager for high-priority incidents, maintaining communication with stakeholders to ensure business ...

agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement. Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings. Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure … take notesInternal Company Contacts: IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts: Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training: Bachelor Degree level education/ ...

successful candidate will work closely with engineering, architecture, and product teams to implement modern reliability practices, automate operational workflows, and establish robust monitoring and incident management frameworks. Key Responsibilities Collaborate with engineering teams to modernize IT operations by improving observability, automation, and operational efficiency. Design and implement observability … enhance operational intelligence and automation. Automate repetitive operational tasks (toil reduction) using scripting, orchestration tools, and automation frameworks. Implement self‐healing systems and automated incident response mechanisms to support autonomous operations. Collaborate with cross‐functional teams to ensure systems are scalable, resilient, and maintainable. Lead incident management ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

Best Workplaces by Great Place to Work for three years running, and building the next generation of our Intelligent Change Management platform with Klario, we are scaling the engineering foundations that keep our cloud products fast, reliable, and trusted by some of the world's largest SAP-run businesses. … that accelerate software delivery and operational performance. Build and maintain core platform capabilities: CI/CD pipelines, build and release automation, infrastructure automation, environment management, observability, and developer tooling. Drive standardisation and reduce engineering friction through automation and self-service. Site Reliability Engineering Introduce and embed SRE practices across ...

team and with other functions across the organisation. The successful candidate will have a strong understanding of mobile app technologies, delivery methodologies and service management and will have experience working within either/or retail and hospitality businesses. Key Responsibilities Solution Ownership & Delivery Oversight … Collaboration: Partner with Enterprise Architecture to define and validate solutions, ensuring alignment with enterprise standards, integrations and long-term technical direction. Vendor & Delivery Partner Management: Manage third-party development partners and platform providers, ensuring quality of delivery and adherence to agreed standards and outcomes. Integration & Ecosystem Coordination: Oversee integration ...