1 to 25 of 83 Incident Management Jobs in the South East

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … is a small team of around 3 Developers, 1 Tester + 8 people (front office) Key Responsibilities Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … is a small team of around 3 Developers, 1 Tester + 8 people (front office) Key Responsibilities Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … Joint-CEOs as well as external clients Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … Joint-CEOs as well as external clients Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test More ❯

Full Time onsite- Chessington, Surrey. Day Rate: £115 Per Day. Temp to perm after 3-6 months. We are seeking a Junior Software Support Engineer to join our clients incident management team. This role involves providing remote software support for ticket vending machines across various locations, including Scotland. This position is ideal for a graduate with a computer … connect to ticket vending machines to diagnose and resolve software issues. Address common problems such as machines not vending tickets by applying software patches and fixes. Work within an incident management framework, using tools like Salesforce to manage and track issues. Collaborate with a team to share findings and solutions to enhance overall system performance. Ensure all software … addresses (both static and dynamic). Strong problem-solving skills and ability to troubleshoot software issues. Degree in Computer Science or related field, or equivalent practical experience. Familiarity with incident management processes and remote support tools. Excellent communication skills and ability to work independently. Benefits: Competitive day rate initially which will become salary after 3-6 months if More ❯

be found in the full description below. In this role you will be supporting the managed services customers infrastructure and end user devices using both Intercity and customer system management tool sets and processes. The Engineers role is to provide second-line support in Managed IT and to ensure the continuous smooth operation of the customer services. The ideal … performance tuning. Problem Analysis and Resolution: Conduct in-depth analysis of complex IT problems, identifying root causes and developing effective solutions. Document troubleshooting steps and resolutions for future reference. Incident and Change Management: Adhere to established incident and change management processes, ensuring accurate logging, tracking, and resolution of incidents. Participate in change management activities, including … complex IT issues across multiple technology domains, including but not limited to desktops, servers and security.Awareness of some of the following vendor products; Check Familiarity with ITIL processes, including incident management, change management, and problem management.Knowledge of IT security would be an advantage. Experience with monitoring and management tools such as Ninjaone, SolarWinds, or similar. An More ❯

be found in the full description below. In this role you will be supporting the managed services customers infrastructure and end user devices using both Intercity and customer system management tool sets and processes. The Engineers role is to provide second-line support in Managed IT and to ensure the continuous smooth operation of the customer services. The ideal … performance tuning. Problem Analysis and Resolution: Conduct in-depth analysis of complex IT problems, identifying root causes and developing effective solutions. Document troubleshooting steps and resolutions for future reference. Incident and Change Management: Adhere to established incident and change management processes, ensuring accurate logging, tracking, and resolution of incidents. Participate in change management activities, including … complex IT issues across multiple technology domains, including but not limited to desktops, servers and security.Awareness of some of the following vendor products; Check Familiarity with ITIL processes, including incident management, change management, and problem management.Knowledge of IT security would be an advantage. Experience with monitoring and management tools such as Ninjaone, SolarWinds, or similar. An More ❯

data accuracy and compliance. Maintaining accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops, and multidisciplinary events. Validating technical … data accuracy and compliance. Maintaining accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops, and multidisciplinary events. Validating technical More ❯

services and infrastructure. As a Data Centre Analyst, you will be responsible for monitoring, auditing, and maintaining systems within the data centre environment, as well as supporting change and incident management processes. You will work closely with cross-functional teams and represent the estate in workshops, audits, and governance forums. Key Responsibilities Ensure the safe and reliable operation … accuracy and compliance. Maintain and manage capacity within the Nlyte DCIM tool (or equivalent). Oversee changes and risks via the Change Control Process. Raise and manage change and incident tickets where required. Provide incident management support in line with Service Level Agreements (SLAs). Represent the data centre estate in CABs, workshops, and multi-disciplinary meetings. More ❯

services and infrastructure. As a Data Centre Analyst, you will be responsible for monitoring, auditing, and maintaining systems within the data centre environment, as well as supporting change and incident management processes. You will work closely with cross-functional teams and represent the estate in workshops, audits, and governance forums. Key Responsibilities Ensure the safe and reliable operation … accuracy and compliance. Maintain and manage capacity within the Nlyte DCIM tool (or equivalent). Oversee changes and risks via the Change Control Process. Raise and manage change and incident tickets where required. Provide incident management support in line with Service Level Agreements (SLAs). Represent the data centre estate in CABs, workshops, and multi-disciplinary meetings. More ❯

security practices including zero-trust, SIEM integration and EDR. Prepare and maintain technical documentation, policies, and procedures. Support enterprise backup, disaster recovery and business continuity capabilities. Contribute to change management, incident management, and occasional out-of-hours support. Skills & Experience Proven track record in enterprise-scale infrastructure engineering, ideally 7+ years. Expertise in Microsoft Entra ID, Windows More ❯

Role As a Business Continuity Analyst, you will: Support the development, execution, and maintenance of business continuity documentation including Business Impact Analyses and office risk assessments. Contribute to crisis management, disaster recovery, and preparedness planning across the organization. Coordinate and document business continuity exercises and testing of mass notification systems. Provide support during live incidents impacting business operations. Deliver … and track training for local crisis management teams and new employees. Act as a key point of contact to disseminate information on business continuity processes, standards, and initiatives. Ideal Candidate We are looking for someone with strong organizational and communication skills, along with proven business continuity experience. The ideal candidate will have: Previous experience in a BCM, crisis management, incident management, or IT disaster recovery role. Familiarity with mass notification platforms (e.g., AlertFind, Send Word Now, Everbridge). Knowledge of business continuity software (Fusion, Cobalt, LDRPS, etc.) and reporting tools (e.g., Power BI). A solid understanding of BCM standards and frameworks. CBCP (Certified Business Continuity Professional) designation desirable but not essential. Proficiency in Microsoft Office More ❯

operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability … satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational Management Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting. Oversee resource allocation across projects and … Governance Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement. Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions. Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows). Cross-functional Collaboration Partner with More ❯

support IT services across a dynamic environment, delivering excellent technical support and ensuring high levels of customer satisfaction. Key Responsibilities: Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues. Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise … prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements. Collaborate with colleagues, third parties, and other teams to resolve issues efficiently. Participate in Change Management, Problem Management, and project work as required. Maintain accurate documentation, asset management, and regulatory compliance (SOX). Support office moves, technical upgrades, and the development of productivity More ❯

on-site role, 5 days per week. This role is central to ensuring the smooth operation of their cloud and network infrastructure, providing hands-on support and expertise across incident management, change management, and system monitoring. The salary ranges between £48K - £55K + 10% DV Bonus. **For this role, you will need to ideally hold SC Clearance … entering service from the Engineering Team. - Producing and maintaining documentation such as work instructions and patching schedules. Key Skills and Experience: - Cloud Administration (e.g. Broadcom NSX-T). - Firewall Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds More ❯