1 to 25 of 584 Incident Management Jobs in the South East

Cyber Security Operational Incident Manager - Technical Consultant Join to apply for the Cyber Security Operational Incident Manager - Technical Consultant role at Fidelity International Cyber Security Operational Incident Manager - Technical Consultant 1 day ago Be among the first 25 applicants Join to apply for the Cyber Security Operational … Incident Manager - Technical Consultant role at Fidelity International About The Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 We share a commitment … internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions More ❯

Social network you want to login/join with: Incident Management Program Manager, slough col-narrow-left Client: Response Informatics Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job … Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as WebMethods … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major More ❯

Detection and Response capability, you will bring experience and knowledge in: Providing Managed Detection and Response as a Managed Services Provider Delivering effective Cyber Incident Management and Response Communicating effectively with technical specialists, leaders and peers Leadership and people management skills Strategic Problem solver and Motivator Demonstrable … Managed Services Providers The Director Managed, Detection and Response is responsible for working with the VP Group Operational Security and Director Threat and Vulnerability Management for developing the strategy and vision for Managed, Detection and Response, and the execution of the responsibilities within the Proactive Analysis and Cyber Incident Management and Response functions. The Security Tooling team is a pivotal support function that manages the end to end operations of Group Security’s tooling and works with the Security Architecture team to ensure the tooling is inline with the overall Security Strategy. Key Accountabilities This role is More ❯

Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice … to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build scalable processes, drive continuous improvement … and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further, faster. As the business grows there More ❯

Incident Commander (ICT_TECH SD_2025_08) Join to apply for the Incident Commander (ICT_TECH SD_2025_08) role at WTW Incident Commander (ICT_TECH SD_2025_08) 1 day ago Be among the first 25 applicants Join to apply for the Incident Commander (ICT … across ICT Provide calm, clear, and empathetic leadership during high-pressure situations Establish and maintain a clear chain of command during incidents Continuously improve incident management processes to enhance resilience Contribute to problem management and post-incident review activities Support and mentor IRG analysts (Incident … Communicate effectively with teams and stakeholders during incidents Make timely, well-informed decisions during critical events Work closely with teams across our IT service management teams Help ensure a positive experience for customers and internal teams during incidents Description The Role Lead and coordinate responses to major and critical More ❯

strong relationships are built and managed with Key Business Stakeholders regarding technology operational services, issues and support. Accountable for all aspects of overall Service Management including those delivered through vendor engagement and strategic relationships. Reporting on and working alongside Engineering to ensure our delivery of services meets and exceeds … Major Incidents and PIRs are captured and progressed accordingly Service Governance Report, communicate and update relevant stakeholders on the on-going operation of services, incident management and improvement programmes, guaranteeing clarity, visibility, timeliness and expectation management to the right people using the right methods. Populate and delivery … from the Service Partners Monitor the overall level of service provided by Technology Service Partner/s – including service levels, incidents, process and change management, processes, standards and procedures - and instigating appropriate actions to address any issues or gaps, benchmarking to ensure best in class. Commercial Participate in appropriate More ❯

Incident Lead/Incident Manager - Crawley - £70k 3 days per week in office My global client is looking for an experienced Incident/Operations/Service Lead to join them managing the response given to their major global marquee client when they raise an incident You … will be responsible for triaging the Jira tickets, ensuring allocation to the correct person in order to resolve the incident and prevent reoccurance Overview of Duties: - Ticket management – ITIL/Jira/ServiceNow - Incident management – Prioritise/Triage/Investigate/Resolve/Communicate - Stakeholder management - Change, Problem & Release management - Monthly Steering Committee reviews Required Skills & Experience: - Indepth Incident Management experience - First class communication skills - Experience within an operations/release/project management environment - Demonstrable experience with Jira, Redmine & ServiceNow - Experience with Product/Development/Application teams Beneficial Skills More ❯

IT and OT environments, as well as the ability to collaborate effectively with cross-functional teams. The ideal candidate will possess strong communication and incident management skills and will be committed to ensuring the highest level of security, compliance, and user experience. Responsibilities: Investigate security alerts from our … SIEM tool and 3rd party MSSPs, and to provide appropriate incident response actions. Liaise with technology and business stakeholders in relation to cyber security issues/incidents providing clear descriptions and actions. Support the Cyber Security Operations Lead for security and privacy incidents, triaging events and performing root cause … understand how incidents arise. Acting as the key contact and escalation point for the SOC and Thames Water Digital teams. Supporting out-of-hours incident investigations via an On-Call rota, covering 24*7*365 alongside our 3rd party MSSP. Monitor, analyse and optimise SecOps tool performance (e.g. SIEM More ❯

you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. … You will be tasked with ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll … activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management More ❯

Hatfield, or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support for estate management, incident resolution, root cause analysis, and change requests. The role will focus on incident management, increasing first-time fix rates, ensuring … SLA targets are met, and wider call management. What you’ll do Technical 80% Call and incident management Respond to service calls and resolve incidents to achieve SLA targets Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for team members Monitor call … with support teams for resolution Follow security policies Administration 20% Participate in team and sector meetings Utilise ITSM tools to monitor incidents Ensure accurate incident records and documentation Update call management system Assist with SLA reporting What you’ll need 5+ years' experience in managing, maintaining, and troubleshooting More ❯

guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the … Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and … and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst More ❯

Science, or a related technical field 8 years of experience in enterprise technology roles, with 3–5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations … tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving More ❯

Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3–5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform operations … tools (e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving More ❯

and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk … IT service management tool, with clear communication to customers within agreed timescales. Deliver excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly … following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/Problem Management/Project Management: Identify and report recurring incidents to prevent future problems. Participate in More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

Respond to Alerts: Continuously monitor infrastructure and application alerts using enterprise monitoring tools. Correlate alerts with actual system behavior and initiate appropriate response actions. Incident Management: Triage, document, and resolve standard incidents. Escalate complex issues following documented procedures. Ensure all incidents are logged and updated in the incident management system with clear, accurate, and complete information. Bridge Call Participation: Participate in or facilitate technical bridge calls for critical incidents. Drive resolution efforts and ensure timely communication with stakeholders to meet MTTR (Mean Time To Resolution) targets. System Health Checks: Perform routine health checks on servers, applications … and services across Unix, Linux, and Windows environments. Identify anomalies and initiate corrective actions. Root Cause Analysis Support: Assist in post-incident reviews by providing data and insights from monitoring tools and incident logs. Contribute to identifying root causes and preventive measures. Documentation and SOPs: Follow and contribute More ❯

you want to login/join with: We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office. The … role: Cyber Claims Advocate Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast … and excess insurers, advocating for clients through submissions and escalation meetings as necessary. Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss. Assist in managing vendor relationships and creating visually appealing content and presentations. What you need to have: Advanced More ❯

Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid Pay: Competitive Location: Milton Keynes, England Employment type: Full-Time Job Description Req#: Req1129435 Monitoring Operations Analyst | S2 | Incident Management | Milton Keynes/Hybrid WHAT YOU WILL BE DOING Join our community. This is a great … established procedures. Communicating clearly and concisely, engaging support teams as needed. Collaborating across departments to deliver optimal service, maintaining key relationships with Change and Incident teams. Identifying and managing risks, ensuring controls are followed. Analyzing and delivering service metrics, enhancing views of various services. What you’ll bring. Understanding … of Cloud computing. Knowledge of logical flows (Infrastructure/Application). ITIL awareness, specifically incident and change disciplines. It would also be nice for you to have. Extensive ServiceNow experience. Previous banking experience. Knowledge of Agile, including IaaS, PaaS, microservices, Docker, and continuous deployment lifecycle. What else you need More ❯

role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to … our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors … cannot be prevented, and where possible prevents incidents from occurring. The Problem manager will work closely with the various technical owners, analysts and major incident managers to ensure that problems are identified and managed efficiently throughout the problem lifecycle. The IT Problem Manager is also responsible for measuring and More ❯

role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to … our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors … cannot be prevented, and where possible prevents incidents from occurring. The Problem manager will work closely with the various technical owners, analysts and major incident managers to ensure that problems are identified and managed efficiently throughout the problem lifecycle. The IT Problem Manager is also responsible for measuring and More ❯

role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to … our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors … cannot be prevented, and where possible prevents incidents from occurring. The Problem manager will work closely with the various technical owners, analysts and major incident managers to ensure that problems are identified and managed efficiently throughout the problem lifecycle. The IT Problem Manager is also responsible for measuring and More ❯

role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to … our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors … cannot be prevented, and where possible prevents incidents from occurring. The Problem manager will work closely with the various technical owners, analysts and major incident managers to ensure that problems are identified and managed efficiently throughout the problem lifecycle. The IT Problem Manager is also responsible for measuring and More ❯

role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to … our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors … cannot be prevented, and where possible prevents incidents from occurring. The Problem manager will work closely with the various technical owners, analysts and major incident managers to ensure that problems are identified and managed efficiently throughout the problem lifecycle. The IT Problem Manager is also responsible for measuring and More ❯