Reading, England, United Kingdom Hybrid / WFH Options
Oracle
achieving long term goals (for example, learning an unfamiliar programming language) Ability to effectively assess and communicate risks and appropriate levels of urgency to management and engineering staff. Excellent organisational, presentation, verbal, and written communication skills Nice to Have Experience working in a large cloud or Internet software company … Determine the best practices for the large-scale Big Data infrastructure used by some Oracle LOBs, including tooling, data architecture, and content. May lead incidentmanagement teams and provide expert level incidentmanagement expertise. Coordinates incidents with other business units and may act as incident commander of multiple serious incidents. Leads development of new methods, playbooks and provide thought-leadership related to incidentmanagement throughout Oracle. May provide leadership in an incidentmanagement team, bringing expert-level skills to respond to security events in line with Oracle incident response more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Oracle
achieving long term goals (for example, learning an unfamiliar programming language) Ability to effectively assess and communicate risks and appropriate levels of urgency to management and engineering staff. Excellent organisational, presentation, verbal, and written communication skills Nice to Have Experience working in a large cloud or Internet software company … Determine the best practices for the large-scale Big Data infrastructure used by some Oracle LOBs, including tooling, data architecture, and content. May lead incidentmanagement teams and provide expert level incidentmanagement expertise. Coordinates incidents with other business units and may act as incident commander of multiple serious incidents. Leads development of new methods, playbooks and provide thought-leadership related to incidentmanagement throughout Oracle. May provide leadership in an incidentmanagement team, bringing expert-level skills to respond to security events in line with Oracle incident response more »
Cyber Respond Lead will own all cyber security events throughout the incident life cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA's. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage … analysis and technical incident response. Incident readiness is the first step of the incident life cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident readiness program. This is based in Buckinghamshire … office x2 days a week, x3 remote. £70 - 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major IncidentManagement, Threat Management, Vulnerability Management, Attack Surface Reduction more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Allica Bank
business bank. Our technology team sits at the very heart of the organisation. We handle everything from new product development and innovation to the management of all the tools and systems the business uses to function efficiently and effectively. In all we do, we are committed to championing a … culture built on Allica’s values of collaboration, integrity and being straightforward. Role Description We are currently searching for an experienced Incident Manager with a background in the banking industry. This individual will oversee and handle company-wide incidents within our banking operations. The ideal candidate will be responsible … for embedding a robust incidentmanagement process, which includes improving efficiency, enhancing reporting capabilities, and conducting thorough root cause analyses. It is important that the successful candidate has a good understanding of the regulatory environment. Principal Accountabilities Working very closely with the different functions in the company, including more »
IT Problem Management Lead A highly reputable financial services corporation is currently hiring a Problem Management Lead on a permanent basis to oversee a team of problem managers who facilitate the root causes for critical/recurring incidents. The chosen candidate must have strong capabilities in ITIL, Agile … based in Wolverhampton or Chatham 3 days per week. Core deliverables: Oversee day-to-day process execution and act as SME for the Problem Management process. Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incidentmanagement, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution information Maintain the Known Error Database and ensure the Service Desk are actively benefiting/applying known workarounds. Implement mechanisms for proactive problem management by analysing more »
aspects, coordinating PPM and break/fixes working between the Data Centre Manager and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist … and 6pm-6am. Duties and Responsibilities The role includes but is not limited to the following: - Technical Resource: Witness all critical works on site. Management of M&E tasks to ensure service delivery meets expectations. Support the Data Centre Manager on customer requirements, drawings, pricing and implementations. Assist in … assessments and permit approvals. Site Availability: Maintaining zero customer down time including any breaches to contractual SLAs and KPIs. Work closely with the Service Management Centre (SMC) on the change control process, that customer communications and fault updates are being accurately reported and managed. Breakdown Post Incident Reviews more »
Job Purpose The purpose of the IT Problem Management Lead role will be to oversee a Team of Problem Managers who facilitate the identification of root causes for critical and recurring Incidents impacting the group. In addition, the function needs to actively review available information to proactively identify Problems … and avoid Incidents occurring. The IT Problem Management Lead will be responsible for ensuring Problem Records are created, updated, and closed in ServiceNow with a sufficient level of information, maintained in good time and will work cross-functionally to mature Problem Management. The production, sign off and publication of … Root Cause Analysis reports in addition to Dashboard Reporting which articulates the themes, trends and value added from effective Problem Management is essential. The role needs to be highly visible, collaborative and solicit inputs across the function. Core Responsibilities Oversee day-to-day process execution and act as SME more »
technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist … and 6pm-6am. Duties and Responsibilities The role includes but is not limited to the following: - Technical Resource: Witness all critical works on site. Management of M&E tasks to ensure service delivery meets expectations. Support the Data Centre Manager on customer requirements, drawings, pricing and implementations. Assist in … permit approvals. Site Availability: Maintaining zero customer down time including any breaches to contractual SLA’s and KPI’s. Work closely with the Service Management Centre (SMC) on the change control process, that customer communications and fault updates are being accurately reported and managed. Breakdown Post Incident Reviews more »
and work on IoT and Telemetry solutions for our future connected machines with integrations to our CRM and ERP platforms Salesforce, SAP and Vending Management Software Why Join us - Great development opportunities Supportive team and manager Company well being and benefit package Salary - £45-55,000.00 dependent upon experience … must have) Excellent knowledge of web technologies and systems integration (web applications, WCM, eCommerce, micro services, API, technologies enterprise integration) Good knowledge of project management methodologies (Agile is a plus) and the software development cycle A propensity to manage digital activities and projects will be required Key Activities The … role is responsible for contributing to the end-to end management of the development and implementation of IT solutions in support of the overall business strategy. Therefore, the role involves ensuring efficient and effective use of IT investments and resources, working closely with technical teams, assists in testing and more »
Product Engineer (HW/SW)? Salary up to £60,000 (Flexible) 💷💷 Travel to customers across Europe and the US 🌍🌎 A chance to move into management 💼💼 Be the champion of technical & commercial know-how 🧙♂️🏆 What will you be doing as an Technical Product Engineer? People pleaser? Utilise your technical expertise … Maintenance and Repair, Field Service, Service Engineering, Product Support, Technical Solutions, Integration Support, Continuous Improvement, Technical Documentation, Training and Development, On-Site Support, Escalation Management, IncidentManagement, Preventive Maintenance, Reliability Engineering, Field Testing, Product Improvement, System Optimization, Performance Monitoring, Regulatory Compliance, Technical Expertise, Problem-Solving, Collaboration, Communication more »
We are looking to recruit an experienced ITSM Analyst with experience of working in an ITIL based environment. Responsibilites will include IncidentManagement, Asset Management, Licensing, Problem management, reporting on performance against SLA's and actively contributing to a culture of continuous improvement. To be a … with a passion for prividing the best service possible. In this role there is a clear development path from ITSM analyst into service delivery management for those with the potential and desire to continue to develop their capabilities and career. This is an opportunity to join an organisation that more »
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Southern Co-op
and our Franchise stores in accordance with the agreed service levels. The role requires an aptitude for working with operational systems, processes and facilities management issues to undertake analysis, diagnosis and resolution of colleague issues, which may range from the straightforward to the more complicated. The role offers hybrid … service levels. • Prioritise responses to ensure that issues affecting operational services are resolved with minimum impact on trading. • Logging all calls into our service management system and assigning incident priorities in line with the matrix grid. • 1st line support - troubleshooting of all incidents from Network/EPOS/… Take ownership of incidents and follow up on the status on behalf of the customer and communicate progress in a timely manner. • Initial major incident & problem management investigations KEY EXPERIENCE, KNOWLEDGE AND SKILLS • Excellent communication skills and telephone manner. • Excellent organisational skills. • Self-motivated and proactive. • Incidentmore »
professionalism and ensure customer satisfaction throughout the support process. Continuously strive to enhance the end-user experience and exceed their expectations. Utilise IT service management principles and processes to deliver efficient and effective service delivery. Follow best practices and standard operating procedures in incidentmanagement, problem management … service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus! Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and analytical more »
tele-data closets and patch in network drops using copper and fiber patch cords. Handle trouble tickets related using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack equipment including: network … switches and routers, servers, storage and data management devices, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, and any other equipment necessary for data center operations. Receive, asset tag, store, and deploy equipment and tools for data center operations as necessary. Escalation … racks and cabinets, to prevent particles from becoming airborne. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Great communication skills Strong working knowledge of cable management and termination within a Data Center Ability to work within a collaborative team environment. Ability to interpret multi-device information spreadsheets and vendor installation more »
IT solutions. Optimisation of existing processes and practices along with harmonisation where applicable with all relevant company standards. Technical leadership with respect to Operational management - focus 3 distinct areas' (PIC Processes) Incidentmanagement - focus on resolution of issues in real time. Problem management - focus on preventing … incidents and reducing their impacts. Change management - focus on long term robust solutions. More details on the responsibilities on the role- * Design and support, by the use of automation, End-to End testing, through to implementation and production support for existing and new solutions. * Provide input on solution design … required by the team Key Accountabilities Collaborating with the Business Operations Lead and Design Operations Lead to ensure operational security, maintenance, and governance. Project management of the implementation of design changes in IT Solutions in line within Agile Working Model. IT Build and IT Run of the assigned IT more »
Aylesbury, Buckinghamshire, South East, United Kingdom
James Adams Group
troubleshooting both hardware and software IT issues. Demonstrate expertise in on-site Active Directory (AD) and Azure Active Directory (AAD), Windows 10, Windows Server Management, Office 365 suite, Microsoft Teams, and SharePoint. Manage the onboarding, relocation, and offboarding processes for employees (Starters, Movers, and Leavers). Escalate complex issues … cloud services in a Windows OS environment. Stay updated on current IT trends including cybersecurity, phishing, collaboration, and productivity tools. Contribute experience in service management within a large-scale environment, covering incidentmanagement, escalation procedures, and related disciplines. Provide comprehensive service and support for Microsoft Office 365. … Manage Mobile Device Management (MDM) tools such as SOTI MobiControl and InTune administration. Handle VOIP telephony administration tasks. Assist in project activities as required. Conduct on-site visits as part of the role's responsibilities. Personal Specifications: Qualifications: IT Framework certification (ITIL V3/4 Foundation, MSA, CompTIA A+ more »
to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. IncidentManagement : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »
core values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day … rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related problems from printer hardware to software solutions. The primary aim being to affect a high … in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained in the customer’s service management system Proactive approach to management of the customer’s assets. Monitoring of the entire printer fleet to minimise downtime by identifying and resolving more »
Aylesbury, Buckinghamshire, South East, United Kingdom
Kelltron Consulting Services
Kelltron Consulting Services (KCS) - Information Security Engineer Kelltron Consulting Services (KCS) specializes in providing cutting-edge cybersecurity solutions, focusing on access and identity management, data governance, and privileged access management. Our suite of products, including Kelltron Access Management, Kelltron Identity Management, Kelltron Data Governance Management, and … Kelltron Privilege Access Management, are designed to secure and streamline our clients' IT environments. At KCS, we are committed to building sustainable, inclusive, and positive security cultures for our clients through continuous engagement and reinforcement of good security behaviors. As a vital member of our Information Security team, you … experience in Python & JavaScript. - Familiarity with infrastructure-as-code technologies, including Terraform and CloudFormation. - Understanding of APIs, websites, and mobile application security. - Capability in incident response/SOC activities, including developing procedures and runbooks. - Proven track record in selecting, implementing, and maintaining security solutions. - Knowledge of security weaknesses and more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the … notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incidentmanagement Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence … reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Desired Skills Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Awareness of: - Security best practice (ITIL, COMPTIA) - IT security and software vulnerabilities Experience in performing more »
Aylesbury, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Langley James Limited
in third-party applications, delivering first-line support for installation, configuration, and data issues. Coordinate with vendor second-line support for efficient issue resolution. IncidentManagement: Ensure timely resolution of application incidents within defined service levels. Conduct post-incident analysis, contributing to the development of strategies to … to enhancing our technology ecosystem. Application Readiness: Evaluate application development's readiness for production implementation and oversee their smooth integration into our systems. Code Management: Review, approve, and execute code changes as per our Change Management Policy. Problem Documentation: Maintain detailed records of the problem-solving process, documenting more »
to problem solving and will already be experienced in a similar role. Essential skills: Windows 10, MS Office 365/2016 Active Directory administration IncidentManagement and Call Logging tools e.g. Cherwell, Remedy, Service Now Desktop/Laptop/Mobile hardware Desirable skills: MS Office 365 MS SCCM more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Aspire Personnel Ltd
business. SharePoint Administration; Assist with day-to-day running of SharePoint systems and services, manage all project planning for SharePoint development and deployment. Ticket Management; ITIL awareness, Operating to SLA and achieving KPI targets of varying ticket priorities to maintain an optimum IT service, ensuring good practice in change … management is constantly applied in line with IT services. New starters & leavers; Be able to efficiently set-up users in hybrid active directory environments, conduct IT inductions with new starters, maintain asset register to ensure complete traceability of IT equipment. Security; Maintain compliance with ISO27001 Cyber essentials+ audits, ensure … it actively in most recent role Administration and proven support of Microsoft Azure, Exchange online, Office 365, Endpoint. Understanding of problem/change/Incidentmanagementmore »
Radlett, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Jobheron
skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (they use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience … with incidentmanagement Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including more »
for a company that will challenge you, offer you opportunities to develop new skills, and develop your professional portfolio? MAIN RESPONSIBILITIES Deliver best practice incidentmanagement (1st level support) First point of contact for customer liaison and keeping customers informed of the progress of incidents Recording, investigating, diagnosing …/Citrix TCP/IP Troubleshooting Mobile Support: IOS Market Data: Bloomberg & Reuters Audio/Visual: Projectors/Video conferencing/Plasma TV's Management of Anti-virus software Minimum of 1.5 years of experience in a similar role Skills: Strong English, oral and written. Educated to degree level. more »