SIAM Incident & Knowledge Analyst
- Location
- Manchester, England, United Kingdom
Capgemini is seeking an SIAM Incident and Knowledge Analyst to coordinate incident and knowledge management across a multi-supplier environment. You will work with suppliers and internal teams to create, review and maintain knowledge articles, review incidents, and drive improvements for faster resolution and better user … experience. You will monitor trends, ensure governance and quality of knowledge records, and produce reporting to support service improvement. #J-18808-Ljbffr ...