Head of Technical Support
- Location
- Greater London, England, United Kingdom
ability to resolve problems and turning what we learn from support into lasting improvements. You’ll work closely with Engineering, Product, Partner Engineering, Partner Management and Travel Operations. Technical Support owns day-to-day API questions, troubleshooting and the customer support response to technical incidents. Partner Engineers own strategic … implementation programmes. What you’ll do Lead and develop the team. Set clear expectations, provide regular coaching and feedback, support career development and address performance issues constructively. Hire and onboard engineers as the team grows. Own support quality. Establish standards for technical investigation, written communication, case ownership and follow ...