1 to 25 of 118 Performance Metrics Jobs in the UK excluding London

data to improve digital products and services used by customers and learners worldwide. Working with product, research, marketing and operational teams, you will measure performance, analyse customer behaviour and turn complex information into practical recommendations that improve user experience, efficiency and commercial outcomes. This role is suited … confidence to explain findings to technical and non-technical stakeholders. The Role You will support the measurement, analysis and reporting of product and service performance, developing metrics across the customer and learner journey. This includes acquisition, engagement, retention, satisfaction, operational performance and revenue. You will also develop ...

various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics/MI/KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence/MOD/government … contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT/MD. Mitigate any commercial ...

Performance Analyst - Digital Industry: Public Sector/Government Digital Services Rate: Up to £400/day inside IR35 Contract Type: Mandated PAYE only (Inside IR35) Security Clearance: SC Clearance required Duration: 6 months (Extension possible) Location: Telford - 2 days per week onsite About the Role The forms team uses … multidisciplinary environment built around key technologies including Upscan, Kana, Scala, the GDS prototyping kit, and Legup. We're looking for a Performance Analyst who wants to help a busy, high-impact delivery team improve how it uses data to shape and assess an always-full pipeline of digital forms. ...

Lead to join a large-scale enterprise transformation programme , taking ownership of the non-functional testing strategy across multiple workstreams. You'll lead the Performance Testing and Operations Acceptance Testing (OAT) teams, ensuring the platform is resilient, scalable and ready for production. This is a key leadership role, working … closely with engineering, architecture and delivery teams to drive performance, operational readiness and continuous improvement throughout the programme lifecycle. Key Responsibilities Define and own the end-to-end non-functional testing strategy across the programme. Lead the Volume & Performance Testing and Operations Acceptance Testing (OAT) teams. Establish performance ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately … efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows ...

talented Data Engineer to join a growing Product team, helping to drive evidence-based decision-making through high-quality analytics, reporting, and performance insights.This role will play a critical part in measuring product performance, understanding user behaviour, and enabling teams to make smarter decisions that improve customer outcomes … truly data-driven culture. What You'll Be Doing Design, build, and maintain data models, reporting frameworks, and analytics solutions that support product performance measurement. Develop and manage dashboards and visualisations that provide real-time insights into key product and business metrics. Analyse data across the customer journey, including ...

adjust stock allocations, managing reorder points, and ensuring stock availability supports sales targets while controlling costs. Commercial Management of Vendors: o Drive commercial performance of vendor relationships by negotiating pricing, margins, rebates, and promotional incentives to maximise profitability and competitive positioning in the AV market.o Conduct regular commercial reviews … with vendors, addressing performance metrics, resolving disputes, and identifying opportunities for co-funded initiatives like joint marketing or exclusive deals. Internal Promotion and Sales Enablement: o Develop and deliver training programs, resources, and updates to the sales team on current and new vendors, including product features, competitive advantages ...

Analysis Product Strategy and Vision Product Roadmapping Requirements Gathering and Prioritisation Writing User Stories and Acceptance Criteria Agile and Scrum Methodologies Stakeholder Management Product Metrics and Key Performance Indicators (KPIs) Data-Driven Decision Making Go-to-Market Planning Product Launch and Iteration AI Tools for Product Management Practical … requirements Creating product roadmaps Writing user stories and maintaining a product backlog Prioritising features using industry frameworks Producing product requirement documents (PRDs) Analysing product performance metrics Developing go-to-market strategies Collaborating on simulated Agile product sprints Portfolio projects demonstrating your product management capabilities This practical experience will ...

categories, sold through major retailers and ecommerce platforms across EMEA. With Ecommerce being a key growth priority, with increasing focus on driving sell-out performance, conversion and execution across priority SKUs and retailers. Continuing to build a lean, high-impact Ecommerce team focused on accelerating performance where … this role will serve as the analytical backbone of the eCommerce Acceleration team. You will be responsible for identifying where growth opportunities exist, where performance is being lost, and what actions will have the greatest commercial impact. Working closely with the Retail Growth Lead, Retail Media Lead and Digital ...

also worked in the following roles, we’d also like to hear from you: Reporting Analyst, BI Analyst, Business Intelligence Analyst, Performance Analyst, MI Analyst, Insight Analyst, Data Officer, Data and Reporting Officer, Performance and Data Officer Please note: This post is open to female applicants only … written communication and organisational skills, and a genuine interest in how information can drive positive change. DUTIES Your duties as the Data Analyst include: Performance Reporting: Produce reports on service delivery, outcomes and performance against targets for a range of audiences Data Analysis: Collect, organise, interpret and present ...

review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual … delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. ...

Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident … problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition ...

with genuine business wide impact. What you'll be doing: Lead, develop and inspire a team of analysts and data scientists, fostering a high-performance culture. Identify opportunities to drive efficiencies, performance improvements and strategic change through data. Shape and expand our Data Science and AI capability, developing … environment. Degree-level education in Mathematics, Statistics, Economics or a related discipline. Desirable Experience within enforcement, compliance or other regulated industries. Knowledge of operational performance metrics and case management environments What you will get in return: 25 annual leave days plus bank holidays Car Allowance Enhanced Maternity ...

secure-by-design principles, modern automation, and policy-as-code into the CI/CD ecosystem. Youll play a pivotal role in improving engineering performance, focusing on DORA metrics such as lead time, deployment frequency, and reliability. This role blends technical leadership, strategy, governance, and hands-on capability … development. What Youll Do Value, Flow & Quality Own and improve lead time and deployment frequency across platforms Publish and act on DORA and flow metrics Remove bottlenecks through automation and policy-as-code Implement modern deployment strategies (canary, blue/green, auto rollback) Drive performance improvements via engineering ...

Partner with sales leadership to optimise sales processes and improve operational efficiency Develop and maintain dashboards, reports, and KPIs that provide visibility into business performance Analyse sales and pipeline data to identify trends, opportunities, and areas for improvement Drive data quality initiatives and ensure the integrity of Salesforce information … Support sales forecasting, territory planning, and performance tracking activities Collaborate with global teams on Salesforce enhancements, deployments, and system improvements Deliver training, guidance, and user enablement programmes to maximise tool utilisation Identify and implement continuous improvement opportunities across sales operations and technology platforms What We Are Looking For Required ...

growth and skill development. Monitoring the teams closely to ensure exceptional service is provided and KPIs are met. Foster a collaborative, inclusive, and high‐performance culture, actively removing barriers between teams and celebrating achievements to build motivation. Establish ambitious standards and support the teams to achieve high performance … across hardware, software, networking, and business applications, with incident, problem, and request management owned through to resolution. Define, monitor, and report on IT support metrics, KPIs, and SLAs, using insight, data, and root‐cause analysis to inform decisions and drive continuous improvement initiatives. Take full ownership of key projects ...

platform. A key part of the role will involve reviewing existing systems, identifying opportunities to reduce technical debt, and driving improvements that enhance performance, maintainability and delivery efficiency. Ensuring performance and security at scale will be a core focus. Youll work across teams to optimise rendering, caching strategies … evolving large-scale SPAs in production environments Deep expertise in React.js, Node.js and modern frontend ecosystems Strong understanding of browser internals, rendering pipelines and performance optimisation Experience improving frontend performance metrics such as TTFB, TTFP and TTI Strong knowledge of caching strategies across client, edge and server ...

team, ensuring departmental objectives and KPIs are achieved Oversee daily operational activities, ensuring tasks are completed accurately, efficiently and within agreed timescales Monitor team performance, providing coaching, feedback and regular one-to-one support Conduct performance reviews and identify training and development opportunities Analyse operational data and performance metrics to identify trends, risks and opportunities for improvement Investigate operational issues, identify root causes and implement effective, long-term solutions Review and improve processes to increase efficiency, accuracy and productivity Produce reports to support business decision-making and operational planning Work collaboratively with internal departments to resolve ...

driving a high-performing, data-led digital experience across Sky Business platforms. The role focuses on turning user data into actionable insight, establishing meaningful performance metrics, and leading optimisation initiatives to improve reach, engagement, and conversion. Acting as a data evangelist, this role champions a culture of continuous … delivering data-led recommendations to improve traffic, engagement, and conversion Manage and optimise onsite journeys, content, and funnels to enhance customer experience (CX) and performance Collaborate with cross-functional teams (UX/UI, developers, product, marketing) to deliver measurable improvements in web performance Translate experimentation outcomes into clear ...

maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager/IT Service Delivery Director Direct … Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time ...

continued growth and increasing demand for data-led decision making across the business. You'll play a key role in helping stakeholders understand performance, identify opportunities, and make informed commercial decisions through data, reporting, and visualisation. Unfortunately, we are unable to offer visa sponsorship for this position. Applicants must … optimise SQL queries to extract meaningful business intelligence Present trends, insights, and recommendations to stakeholders across the business Support directors and managers in understanding performance metrics Identify opportunities to improve processes, efficiencies, and reporting capabilities Promote best practices in data management, reporting, and analysis Deliver training and guidance ...

region Providing commercial recommendations to support acquisition, engagement, and customer lifetime value initiatives Building and maintaining dashboards, reports, and visualisations to monitor key business performance metrics Presenting insights and recommendations to senior stakeholders across multiple functions Designing analytical frameworks and measurement approaches to evaluate business performance Partnering ...

schedule logic is robust and supports effective impact analysis. Progress Tracking & Reporting Track progress against plan, identifying variance, slippage and emerging risks. Produce schedule performance metrics and planning inputs for programme reporting, governance forums and customer reviews. Support the preparation of planning views for performance packs, dashboards ...

love to hear from you. What You'll Be Doing Championing the voice of the customer by analysing feedback, satisfaction measures and service performance data. Mapping customer experiences and identifying opportunities to improve the customer journey. Turning complex datasets into clear, actionable insights that support business decisions. InterpretingPower … dashboards and reports that help teams understand performance and drive improvement. Investigating trends, recurring issues and root causes to support problem resolution and service enhancement. Workingcloselywith operationalSupervisors and Managersto understand challenges and identify solutions. Monitoring customer performance metrics and identifying opportunities to improve service outcomes. Presenting findings ...

minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement ...