51 to 75 of 271 Performance Metrics Jobs in the UK excluding London

configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly … meet customers' and own organization's needs; responding quickly to resolve difficult customer situations and regain customer confidence. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. ...

configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly … meet customers' and own organization's needs; responding quickly to resolve difficult customer situations and regain customer confidence. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. ...

minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement ...

Analytics, Sales Intelligence, Lead Management or a similar analytical business environment. Analytical & Systems Expertise: Strong analytical mindset with a solid understanding of systems, data, performance metrics, and how AI-enabled tools can improve lead prioritisation, forecasting, and commercial decision-making. Proficiency in tools such as Microsoft Excel, Power ...

Analytics, Sales Intelligence, Lead Management or a similar analytical business environment. Analytical & Systems Expertise: Strong analytical mindset with a solid understanding of systems, data, performance metrics, and how AI-enabled tools can improve lead prioritisation, forecasting, and commercial decision-making. Proficiency in tools such as Microsoft Excel, Power ...

Analytics, Sales Intelligence, Lead Management or a similar analytical business environment. Analytical & Systems Expertise: Strong analytical mindset with a solid understanding of systems, data, performance metrics, and how AI-enabled tools can improve lead prioritisation, forecasting, and commercial decision-making. Proficiency in tools such as Microsoft Excel, Power ...

Analytics, Sales Intelligence, Lead Management or a similar analytical business environment. Analytical & Systems Expertise: Strong analytical mindset with a solid understanding of systems, data, performance metrics, and how AI-enabled tools can improve lead prioritisation, forecasting, and commercial decision-making. Proficiency in tools such as Microsoft Excel, Power ...

Manage escalations effectively to ensure outstanding client satisfaction. Serve as a strategic advisor, promoting Kainos offerings and client roadmaps. Implement continuous improvement based on performance metrics and feedback. Ensure seamless transitions between implementation and support. Maintain strong relationships with Workday, Kainos business partners, and client stakeholders. What ...

members, customers, and key internal stakeholders to establish credibility and understanding of the service operationEstablishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activitiesGaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing … Service Delivery Manager role at an IT Managed Service ProviderExperience of managing teams of Technical EngineersA track record of developing and implementing individual performance plansExperience with hiring and interviewing potential employeesExperience of working as part of a wider service delivery functionDemonstrable understanding of incident, problem, and change management ...

dedicated to the delivery of Fibre to the Premises (FTTP) services across the Openreach network. This department is focused on managing “On the Day” performance and driving completion through a structured 5-day retain model, ensuring all work is proactively monitored, progressed, and completed within agreed timescales. The team … from start to finish. The role requires proactive management of workflows, close coordination with field teams, and a strong focus on achieving service and performance targets. ________________________________________ KEY ROLES AND RESPONSIBILITIES Allocate work to engineers and field teams to maximise productivity and efficiency Manage and prioritise ...

with Product, Marketing, and Support to create seamless digital experiences and ensure that customer feedback informs product roadmaps. Measure and report on key success metrics, including product adoption, feature usage, churn reduction, and CSAT/NPS scores. Continuously A/B test and iterate digital initiatives to maximize their … create and manage scalable programs that increase adoption, reduce churn, and improve customer satisfaction. Strong analytical skills with a deep understanding of customer health metrics, cohort analysis, and engagement data. Experience designing automated customer journeys, in-app walkthroughs, or digital playbooks. Demonstrated success overseeing or coaching customer success teams ...

with passion and enthusiasm. Effectively negotiate which is consistent with AspenTech’s overall strategy and business interests. Exhibit knowledge of industry value chains, business performance, key trends, and investment drivers. Demonstrate effective selling and prospecting techniques to influence the customer with significant focus on prospecting/new customer acquisition. … AspenTech processes and behaviors including the AspenTech Customer Centric Sales (CCS) methodologies, Account management, Customer Quarterly Business Reviews (QBR), Corporate and regional growth metrics, Use and understanding of the “Sales Tool Kit,” SMB Offering, CRM standards and all sales support residing in the AspenTech Knowledge Base. Provide performance ...

maintain support processes to achieve service level agreementsCollaborate with technical teams to understand service impacts, dependencies and risks, ensuring customer requirements, SLAs and service performance expectations are appropriately aligned and support our Service Delivery EngineersEnsure all service agreements accurately reflect business requirements, contractual obligations and operation capabilities.Monitor service performance via internal statistics analysis against agreed SLAs, proactively identify risks, trends and opportunities for improvement.Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans.Contribute to service initiatives using ITIL best practices to enhance service quality.Coordinate major incident communication and oversee service recovery ...

including coordinating workflows across departments, optimizing processes, and ensuring timely delivery of certification and training programs. The Operations Manager will manage resource allocation, monitor performance metrics, and support continuous improvement initiatives to enhance efficiency and service quality. Responsibilities also include assisting with budgeting, vendor and partner coordination, compliance … global initiatives and to maintain a high standard of stakeholder experience. Qualifications Strong operations management and process improvement skills, including workflow coordination and performance monitoring. Experience in project management and resource planning, with the ability to manage timelines and multiple concurrent initiatives. Proficiency with digital tools and platforms used ...

suppliers, and stakeholders to embed a quality-first approach across all processes Managing nonconformances and anomalies, ensuring prompt resolution and root cause analysis Establishing performance metrics and KPIs to track quality performance, drive continuous improvement, and foster a quality-centric culture Essential qualifications and experience: A bachelor ...

external stakeholders, you will drive programme execution, ensuring objectives are achieved while maintaining strong customer relationships and delivering against agreed cost, schedule, quality, and performance commitments.The successful candidate will be able to:Plan, manage, monitor, and report project progress in accordance with Leonardo’s Lifecycle Management process.Organise and coordinate … internal Phase/Gate Reviews, customer reviews, and supplier reviews, ensuring actions are tracked and managed through to closure.Manage project scope, schedule, cost and performance, implementing recovery plans and corrective actions where required.Coordinate IPT activities through effective communication, governance, meetings, and reporting structures.Demonstrate strong financial acumen and routinely report ...

will be expected to challenge existing processes, identify opportunities for improvement and implement practical solutions that reduce ticket volumes, improve resolution times, strengthen SLA performance and ultimately improve the experience for both IT teams and end users. Key Responsibilities Lead the end-to-end transformation of the Service Desk … ticket backlogs while establishing sustainable processes to prevent them from returning. Review Service Desk workloads, operating practices and resource utilisation to improve team performance and reduce burnout. Help rebuild team morale by creating clearer processes, responsibilities, performance measures and development pathways. Transform the support model for Head Office ...

experience, and commercial effectiveness. Serve as Process Owner for pricing-related workflows, including pricing exceptions and pricing program eligibility guidelines, ensuring effective governance and performance measurement Lead initiatives to modernize and digitize processes by identifying pain points, conducting root cause analysis, and implementing sustainable improvements in partnership with Technology … maintain a product vision and roadmap aligned with business priorities, clearly articulating trade-offs and strategic decisions Leverage customer insights, system data, and performance metrics to drive continuous improvement and challenge the status quo Identify and deploy AI-enabled tools and automation opportunities that improve productivity and enhance ...

continuous improvement. The Role You will: Own product analytics across key customer growth and revenue journeys. Analyse acquisition, conversion, activation, engagement, and retention performance to identify opportunities for improvement. Design, execute, and evaluate A/B and multivariate experiments to optimise the user experience. Define tracking requirements, success metrics … Amplitude, Mixpanel, Segment, or equivalent tools. Strong knowledge of experimentation methodologies, including A/B testing and statistical analysis. Excellent understanding of product performance metrics, including conversion, activation, engagement, retention, and churn. The ability to communicate complex findings clearly to both technical and non-technical audiences. A proactive ...

continuous improvement. The Role You will: Own product analytics across key customer growth and revenue journeys. Analyse acquisition, conversion, activation, engagement, and retention performance to identify opportunities for improvement. Design, execute, and evaluate A/B and multivariate experiments to optimise the user experience. Define tracking requirements, success metrics … Amplitude, Mixpanel, Segment, or equivalent tools. Strong knowledge of experimentation methodologies, including A/B testing and statistical analysis. Excellent understanding of product performance metrics, including conversion, activation, engagement, retention, and churn. The ability to communicate complex findings clearly to both technical and non-technical audiences. A proactive ...

continuous improvement. The Role You will: Own product analytics across key customer growth and revenue journeys. Analyse acquisition, conversion, activation, engagement, and retention performance to identify opportunities for improvement. Design, execute, and evaluate A/B and multivariate experiments to optimise the user experience. Define tracking requirements, success metrics … Amplitude, Mixpanel, Segment, or equivalent tools. Strong knowledge of experimentation methodologies, including A/B testing and statistical analysis. Excellent understanding of product performance metrics, including conversion, activation, engagement, retention, and churn. The ability to communicate complex findings clearly to both technical and non-technical audiences. A proactive ...

continuous improvement. The Role You will: Own product analytics across key customer growth and revenue journeys. Analyse acquisition, conversion, activation, engagement, and retention performance to identify opportunities for improvement. Design, execute, and evaluate A/B and multivariate experiments to optimise the user experience. Define tracking requirements, success metrics … Amplitude, Mixpanel, Segment, or equivalent tools. Strong knowledge of experimentation methodologies, including A/B testing and statistical analysis. Excellent understanding of product performance metrics, including conversion, activation, engagement, retention, and churn. The ability to communicate complex findings clearly to both technical and non-technical audiences. A proactive ...

rankings. Support the development and launch of new private-label products across all relevant online channels. Identify opportunities to improve website and marketplace performance, productivity, conversion and customer experience. Develop quarterly and annual sales plans, set targets and support product launch and growth strategies. Plan promotional calendars around product … launches, seasonal events and commercial opportunities. Monitor and analyse sales, conversion, traffic, basket value and other key performance metrics across multiple channels. Produce regular performance reports against targets and translate data into clear commercial actions. Evaluate campaign effectiveness and ROI, making recommendations to improve performance. Monitor competitor ...

delivery of high-quality products and services.In this role, you will work closely with the Activity Manager to coordinate daily priorities, support team performance, and foster a positive, inclusive, and continuous improvement culture. While this is not a line management position, you will play a key role in coaching … solutions, and escalate issues when required.Ensure processes, work instructions, routing, tooling, and material flow practices are consistently followed.Lead daily SIM meetings and contribute to performance reviews and improvement initiatives.Support the collection and analysis of operational performance metrics to drive continuous improvement.Promote compliance with quality and governance processes ...

commercially focused pricing and underwriting recommendations. This is a great opportunity for someone who enjoys getting beyond the numbers - understanding what is driving portfolio performance, challenging assumptions and using data to influence real commercial decisions. The business is entrepreneurial, agile and focused on making a positive impact across … analytics within the UK insurance market A strong understanding of commercial insurance, including the policy lifecycle, insurer/intermediary value chain and key performance metrics Experience developing robust pricing models using large and complex datasets Advanced Python, SQL and Excel skills, alongside experience with R, SAS or similar ...