151 to 175 of 379 SLA Jobs

DESCRIPTION: As DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Client provides an environment where you are challenged and inspired every single day. And if you relish ...

customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation ...

appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through ...

tickets are effectively assigned, progressed, and resolved * Act as the first point of technical escalation for complex issues * Monitor team workloads, ticket quality, and SLA performance, intervening where needed * Support, coach, and develop engineers through regular feedback, reviews, and training plans * Identify service trends, recurring issues, and areas for improvement ...

management, organize and fulfill service docking, implementation & delivery, and after-sales repair service management. Monitor service quality objectives such as customer satisfaction rate and SLA compliance rate. Optimize service support strategies in line with market development strategies and frontline sales requirements, and promote the planning and execution of key projects. ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

team to account while developing it. Essential * Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction * Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset * Procurement and cost-control experience with ...

during incidents or disruptions. Escalate and coordinate resolution of critical incidents with appropriate urgency. Produce accurate operational reporting including: File transmission volumes, Reconciliation summaries, SLA adherence metrics. Responsibilities Ensure continuous monitoring of BACS service processes and maintain operational integrity. Act as primary point of contact during service incidents and ensure ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

level technical application support to end users Manage relationships with key stakeholders as well as with the external MSP Monitor service levels and ensure SLA’s are met Support with MI reporting & service catalogue management What they are looking for: Proven application support experience with SaaS based applications A general ...

technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Qualifications and Experience Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions ...

programs in EMEA region. The role owns depot throughput, quality assurance, turnaround times, cost control, and warranty recovery to sustain system uptime and SLA performance. As the executive lead partnering with field operations, engineering, supply chain, and agency stakeholders, ensures repair excellence supports operational stability, asset longevity, and predictable program ...

people. What You\'ll Do Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support Own service quality, SLA performance, and customer satisfaction across all operational functions Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking ...

configuration and provisioning systems, including schema design, validation, and versioning. Understanding of RESTful API best practices and event streaming; experience with observability, logging, and SLA/SLO design. Familiarity with feature flag systems, entitlement frameworks, or configuration‐as‐code patterns. Scale and complexity Track record managing platform products that serve ...

Strategy: Define and execute scalable strategies that drive platform adoption, utilization, and long-term customer value* Operational Excellence: Oversee team operations, resource allocation, and SLA adherence while aligning delivery to customer success milestones and outcomes* Customer Health & Risk Management: Establish and operationalize health scoring frameworks to proactively identify risks ...

assisting customers at the ICT Walk-Up Desk in a professional manner. Role 1. Service Desk Assist the Operations team in meeting the defined SLA’s and where these are breached escalate appropriately Maintain and Update the ICT Asset Database, including accurate records on Joiners and Leavers Ensure calls ...

High-Impact Production Issues Advanced Troubleshooting/Root Cause Analysis Overflow Customer Support - Providing Supplemental Support on Direct Customer Tickets Maintaining Service Continuity/SLA Compliance Microsoft Escalation Management - Opening/Managing/Driving Escalations with Microsoft Support for Critical Platform Issues/Defects Production Stability/Risk Mitigation - Ensuring ...

Center Facility Manager as needed • Perform root cause analysis of equipment failures • Troubleshoot and report of facility and data sever-level events within internal SLA • Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams • Provide training and guidance to Engineering Operations Technicians • Ensure ...

contribute to continual service improvement Manage ticket queues and coordinate with third-party suppliers where required Support monthly service reviews with KPI and SLA reporting Build strong stakeholder relationships across technical and operational teams You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently ...

repair processing, part ordering and job completion Manage Microsoft repair systems including ROBO Oversee stock control, parts ordering and supplier invoices Ensure SLA targets, quality standards and productivity metrics are met Produce repair performance reports and operational insights Maintain ISO processes, compliance and documentation Support onboarding of new repair contracts ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

early-life : strong stakeholder feedback, smooth handover to TAMs/BAU. 🟢 Operational readiness : agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green. 💙 A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from ...

client s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

Track Time & Materials (T&M) billing reports. Assist in quote creation and manage equipment procurement workflows. Operational Support & Reporting Support ticket tracking and monitor SLA compliance. Coordinate with regional teams and issue follow-up reminders as needed. Maintain digital job folders in ShareFile and ensure documentation is current and complete. ...