126 to 150 of 795 SLA Jobs

management. • Ability to effectively communication with relevant peer and seniors. • Ability to apply critical thinking skills to solve problems and make decisions. • Meeting contract SLA’s 4 and 8 hours. • On-call (7days 24/7). • Often long periods of unsociable hours working (typical ...

investigation workflows. Build proactive monitoring for customer deployments to identify issues before they impact customers. Own customer-facing project communications, including executive status updates, SLA documentation, escalation management, and implementation tracking. Develop long-term technical relationships with senior engineering leadership. Own customer implementations from technical discovery through solution design, implementation ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

life support outcomes. Service Review & Continual Improvement Establish and operate a sustainable service review framework for transitioned services. Lead insight-driven service reviews covering SLA/XLA performance, incident/problem/change trends, stability and risk. Maintain and prioritise an improvement backlog with clear ownership and delivery. Capture lessons ...

regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‐system issues to L3 with full technical and business diagnostic context Support major incident management ...

Lead , you’ll lead, coach and develop the team to ensure that they deliver a high-quality customer experience, resolving incidents and requests within SLA, handling any escalations effectively. You will - Lead, manage and mentor the Colleague Service Desk team in order to ensure deliver of an excellent standard ...

capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution of incidents and provide reporting on SLAs including response and resolution times, service availability, incident and service requests and suppliers. ...

technologies and telecoms cabling infrastructure. Key Responsibilities Leading, managing, and developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis ...

partner closely with Service Owners, Service Design, and the ITSM platform team to ensure every catalogued service maps cleanly to a request, fulfillment, and SLA model that colleagues can actually use. You will be the primary driver of Tech@BCG's self‐service strategy: translating a portfolio of complex technical ...

first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage escalation pathways to higher-tier resolver groups within Cloud and Software Engineering teams without creating bottlenecks. Rapidly adapt to and manage the Jira environment ...

first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage escalation pathways to higher-tier resolver groups within Cloud and Software Engineering teams without creating bottlenecks. Rapidly adapt to and manage the Jira environment ...

including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and compliance. Key aspects of the Architecture Services Account Manager role include: Leadership and management of teams involved in assessing ...

used by the Systems Operations section. To assist with D&Is Problem Management function: o Ensure problems are dealt with appropriately and within Service Level Agreement timescales. o Review metrics for trends which may indicate emergent problems. o Produce recommendations as required. o Produce regular reports for the Systems Manager ...

Oracle), including basic querying and performance awareness. Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements. Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills. Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred. Bachelor ...

benefits realisation to closure Desirable Managing Successful Programmes (MSP) Practitioner or equivalent programme management certification Advanced commercial/procurement training (e.g., contract management, SoW, SLA basics in NHS context) Thorough understanding of the NHS Information Governance environment Expert knowledge of PAS/EPR'S and other hospital/health-based ...

Directory and access management. Sound understanding of networking principles. Excellent diagnostic, troubleshooting and problem-resolution skills. Experience of incident, problem and change management within SLA-driven services. Clear communication, documentation and stakeholder-management skills. #J-18808-Ljbffr ...

experience). 2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high‐availability SLA environment. Demonstrated experience working as a contributor on a software engineering or platform team. Technical Skills – Required Strong proficiency with Linux and Unix environments; working ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). As lead you will be responsible for raising any risks, issues that may impact ...

Linux workloads, with the ability to govern standards and technical gates. A track record of operating production, multi-tenant SaaS at scale, including SLA/SLO ownership, major-incident command, root-cause analysis, disaster recovery and service improvement. Willingness and ability to participate personally in the out-of-hours ...

high levels of client satisfaction. Ability to work in a team, and to collaborate effectively with other team members and stakeholders. Strong knowledge of SLA tracking and management. Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry. Interested in hearing more ...

spanning onshore/offshore teams, and comfortable working within an international or dual-reporting organisational structure Governance & risk: Strong track record of KPI/SLA governance, risk and change management on contracts with service credits or similar commercial exposure, including safe delivery of national-scale government programmes. Stakeholder management: Excellent ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired QualificationsExperience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: AssemblerREXXOMEGAMONRMFSMFSASExperience with automation and operational tooling ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired Qualifications Experience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: REXX OMEGAMON RMF SMF SAS Experience ...

devices, cloud platforms, and enterprise applications. You will be the main contact for IT requests and escalation of complex issues, ensuring service quality and SLA adherence. The role covers Windows 11, Microsoft 365, AD/Entra ID, Azure, and ERP systems. You will work with stakeholders, vendors ...