26 to 50 of 73 Service Delivery Jobs in the East of England

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

upper quartile cybersecurity maturity (cybersecurity function & environment at NIST CMMi level 3 and above).As a Customer Information Security Officer, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring … managers were required. You will:What you’ll doCustomer Account Security Partnering (~ 40%)Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customersPerform workshops ...

loss adjusters, contractors, and claims professionals make faster, more informed decisions through industry-leading property estimating, claims, and pricing solutions.We’re looking for a delivery-focused Project Manager to join our Claims UK team. This role is ideal for someone with solid project management experience who enjoys owning delivery … track record of delivering projects end to end, with a clear focus on execution and outcomes Experience working in a technology, IT, or software delivery environment Confident managing multiple priorities and workstreams at the same time Strong stakeholder management skills with the ability to build credibility quickly and demonstrate ...

Manager. This is a senior, hands-on role within a well-established IT function, combining leadership responsibility with day-to-day technical delivery across a complex, multi-site environment.Key ResponsibilitiesAct as a senior escalation point for complex infrastructure, server, and network issuesLead day-to-day IT operations, ensuring reliable … high-quality service delivery across multiple sitesSupport the delivery of IT strategy, translating objectives into practical plans and improvementsOversee infrastructure, systems, and cyber security across the organisationDrive service improvement, technical standards, and operational consistencyDeliver and support infrastructure projects including upgrades, migrations, and enhancementsMaintain a hands ...

Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions … access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/ ...

summary We are recruiting for a Switchboard Operator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Trust switchboard responds to calls for the Lister, New QEII, Hertford County and Mount Vernon Cancer Centre from a centralised switchboard based … working 37.5 hours per week on a 5-day rota , covering Monday to Sunday between 8:00am and 10:00pm as part of a service that operates 365 days a year. There may be occasions where the post holder will need to cover night shifts to support annual leave ...

adjusters, contractors, and claims professionals make faster, more informed decisions through industry-leading property estimating, claims, and pricing solutions. We're looking for a delivery-focused Project Manager to join our Claims UK team. This role is ideal for someone with solid project management experience who enjoys owning delivery … support our products and services, ensuring outcomes are achieved on time and to a high standard. Responsibilities What you'll be doing Lead the delivery of projects from initiation through to completion, with clear ownership of timelines and outcomes Define project scope, problem statements, project goals, milestones, and deliverables ...

Position: Servicedesk Supervisor - 6 Month FTC Location: Hemel Hempstead Salary: £32,000 - £36,00 DOE Servicedesk Supervisor - Job Overview An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head … office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings. The Service Desk Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Maternity Service Desk Supervisor ...

Service Desk Controller Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Desk Controller. We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about … providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support: Provide ...

Service Scheduling Coordinator Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate … about providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support ...

Benefits Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We're recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service … developing the team's knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider ...

Supervisor Location - Brentwood Relationships Internal: Team/Engineering External: Clients/Suppliers Main Duties and Responsibilities The Supervisor to provide best in class engineering service achieving 100% uptime along with meeting the ppm delivering in-line with the contractual obligations. Responsible for direction and effective corrective maintenance and planning … Critical Environment and Risk Management and contribute towards delivering industry standards with the primary objectives driving service delivery, quality and performance that will underpin both Integrals and JLL's vision for engineering excellence status. This is a key role requiring excellent teamwork, relationship management and technical skills. ...

including hybrid) Job Ref: P2042 About the role We are looking for an experienced and forward-thinking ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical support services. Key responsibilities include: Leading the development, security, and resilience … infrastructure, systems, telephony, and technical services. Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services. Ensuring core Infrastructure systems are available, secure and aligned to business needs. Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money. Supporting ...

seeking an Administrator to provide essential administrative support to our client's team. This role is crucial in delivering a customer-focused service that emphasizes excellent delivery, service improvement, and maximising efficiency. Day-to-Day of the Role: Handle a broad range of enquiries from customers … ensuring accurate and appropriate handling. Operate necessary equipment and computer systems, following correct procedures and instructions. Deliver services in line with key performance indicators, service standards, and quality systems. Maintain high-quality data in proprietary IT systems through regular checks and updates. Required Skills & Qualifications: Proficient in using computerised ...

additional information, visit us at www.wipro.com.Job DescriptionSOC Manager/Security Operations ManagerYork/Bristol/LondonJob SummaryThe SOC Manager is responsible for the overall delivery, governance, and continuous improvement of Security Operations Centre (SOC) services across enterprise environments. The role combines technical leadership, people management, cyber defence strategy, stakeholder … engagement, service delivery, and business growth responsibilities.The position leads security monitoring, incident response, security tooling, compliance initiatives, and operational resilience programmes while ensuring alignment with business and customer objectives.Key ResponsibilitiesSecurity Operations & Incident ManagementOwn incident response, escalation management, and major security incident coordination.Drive continuous improvement of detection and response ...

number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and deployment ...

traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn our client into a scalable, data-enabled workplace solutions business. You will be both visionary and practical. You will … Work Scheme Free Staff Parking 25 days holiday Dress Down Fridays smart casual Staff Referral Scheme Eye care vouchers Pension contributions after 3 months service Life insurance Electric car salary sacrifice scheme Key responsibilities You will lead the development and commercial growth for our client as a distinct service ...

activities across multiple client environments. You will ensure that engineers, equipment, suppliers, and client requirements are aligned to deliver services within agreed timescales and service levels. You will act as a central point of coordination, proactively managing schedules, identifying potential delays, and ensuring work progresses smoothly from request … Excellent written and verbal communication skills. Strong Microsoft Office skills, particularly Outlook, Excel, and Word. Previous experience in scheduling, resource planning, coordination, logistics, or service delivery environments. The ability to work effectively within a fast-moving operational team. Experience using service management, scheduling, or workforce planning systems ...

hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including … South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional ...

Payable teams. Performance, Risk & Compliance Monitor and enhance PPPR statistics, working closely with regional AP teams to improve Days to Pay performance and overall service delivery. Ensure new systems and processes comply with financial regulations and internal control requirements. Identify and mitigate project and operational risks. Support fraud prevention ...

digital leader to join West Hertfordshire Teaching Hospitals NHS Trust as Director of Digital Strategy. This Band 9 role will own, develop and drive delivery of the Trust's Digital Strategy 2025-2030, translating our ambitions into a robust, measurable delivery plan. The postholder will provide strategic direction … shape the Trust's digital future and improve care for patients and staff. Main duties of the job The postholder will lead the development, delivery and assurance of the Trust's digital strategy, ensuring priorities are clear, measurable and aligned with national NHS policy, the New Hospital Programme ...

deliver our services — but it’s our people and personal touch that make the real difference. Having achieved a strong reputation for service excellence (we were proud winners of The Peterborough Telegraph Customer Service Excellence Award 2023 and HR Consultancy of the Year at the 2024 Personnel Today … role combines hands-on system implementation with leadership, coordination, and strategic planning. You’ll support a small team of Technology Consultants, ensuring high-quality service delivery across multiple client projects, while also contributing directly to implementations and client success.Key ResponsibilitiesWork closely with the other members of the Vero ...

8.45am to 5pm Location: Hybrid, with a weekly presence in our Rushden or Peterborough office. Snapshot of your role Lead the day-to-day delivery of the Assistive Technology Team and Independent Living Advisors, ensuring safe, efficient, high-quality services. Manage, coach and develop team members through recruitment, induction … supervision, performance management and wellbeing support. Monitor team performance, workloads and KPIs, taking action to maintain service standards and improve performance. Carry out and oversee Trusted Assessor assessments, recommending assistive technology, telecare and minor adaptations that support customer independence. Oversee customer services including telecare installations, equipment management, service ...

Fire & Security Engineer to cover Essex and the surrounding areas. The company has built a strong reputation through long term client relationships and quality service delivery, and they place a strong focus on supporting and developing their engineers. The successful engineer will work across a mix of commercial … residential sites carrying out installation, service, and maintenance work on a range of fire and security systems. Role Responsibilities Installation, servicing and maintenance of fire alarm systems, CCTV, intruder alarms and access control Fault finding and diagnosing system issues Carrying out small works, upgrades and system additions Ensuring ...

business opportunities within medium and large commercial organisations Build relationships with Facilities Managers, Estates Teams, Procurement Managers, Directors and key stakeholders Negotiate contracts and service agreements Develop account growth plans to increase spend and service penetration Manage the sales pipeline and forecast future opportunities using CRM Conduct regular … client review meetings and identify new compliance requirements Work closely with Operations to ensure excellent service delivery Represent the company at networking events, exhibitions, and client meetings Achieve ambitious sales, margin, and growth targets Requirements Essential Proven success in Key Account Management, Business Development or Strategic Sales Experience ...