101 to 121 of 121 Service Delivery Jobs in the East of England

decision-making at pace. Optimise Operational Tooling: Utilise platforms such as Zendesk and xMatters to manage incidents, streamline workflows, and ensure high-quality service delivery. Embed Continuous Improvement: Translate lessons learned from incidents into actionable improvements across detection, response, and prevention capabilities. Collaborate Across Domains: Work closely with Security … Response (EDR)). Interest in data analytics and the use of insights to improve incident outcomes. Knowledge of development lifecycles and product-based delivery models. Awareness of retail technology environments and associated risks. Evidence of continuous learning, curiosity, and contribution to the wider cybersecurity profession. Whats ...

apprentice will assist the ICT Shared Service to provide a customer focused ICT Support service to stakeholders throughout Bedfordshire and Cambridgeshire Fire and Rescue Services. Role Act as initial point of contact within ICT for all incidents and requests from users within the Services and always provide … extremely customer focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ...

Cleared Network Engineer to support our defence client on a contract basis. This contract role will focus on network infrastructure, security, service support and crypto management within a high-profile technical environment. Key Responsibilities: Provide dedicated network support at the Stevenage site, with Bolton and Bristol also within scope. … Support the effective delivery, maintenance and continuous improvement of network services. Own the remediation of identified network issues and risks, using reports and technical intelligence. Support business initiatives as part of the wider network engineering team. Build effective relationships with partners and external suppliers to optimise service delivery. ...

application patching activities. Identify, assess and remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact … governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations, automation and security. Skills & Experience Strong knowledge of Windows Server and/or Linux administration ...

Unified Communications Engineer to join a Defence-focused technical team supporting secure, business-critical voice and collaboration services. This role will focus on the delivery, support, and continuous improvement of Cisco telephony and video conferencing platforms , ensuring resilient communications across secure Defence networks. You'll lead project implementations, support … Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration testing. Provide technical mentoring and knowledge transfer to engineering teams. Work closely ...

Cohesity Backup environments across multiple data centres. Monitor infrastructure health, performance, availability, and resilience, proactively identifying and resolving issues. Investigate, diagnose, and resolve incidents, service requests, and problem tickets within agreed SLAs and KPIs. Handle and support Severity 1 and Severity 2 incidents, providing technical input and Root Cause … Install, configure, and commission new storage and backup infrastructure components. Raise, document, and present technical change requests to support infrastructure improvements. Contribute to continuous service improvement initiatives and operational best practices. Create and maintain comprehensive technical documentation, processes, and procedural guides. Share technical knowledge across the wider support team ...

risks. Supporting network improvement projects and wider business initiatives. Working closely with security teams on network reporting, risk analysis and compliance activities. Collaborating with service management teams to ensure agreed service levels are met. Supporting secure network environments, including crypto solutions and associated technologies. Maintaining network documentation … operational processes. Liaising with third-party vendors and technology partners to optimise service delivery. Required Experience We're keen to speak with candidates who can demonstrate: Strong Network Engineering/IT Infrastructure background. Experience within secure or highly regulated network environments, including crypto technologies. Good knowledge of Cisco technologies ...

risks. Supporting network improvement projects and wider business initiatives. Working closely with security teams on network reporting, risk analysis and compliance activities. Collaborating with service management teams to ensure agreed service levels are met. Supporting secure network environments, including crypto solutions and associated technologies. Maintaining network documentation … operational processes. Liaising with third-party vendors and technology partners to optimise service delivery. Required Experience We're keen to speak with candidates who can demonstrate: Strong Network Engineering/IT Infrastructure background. Experience within secure or highly regulated network environments, including crypto technologies. Good knowledge of Cisco technologies ...

compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Overview of the Role: The Digital Transformation Analyst supports the delivery … Digital Transformation, the role partners with stakeholders to gather requirements, implement digital solutions and drive continuous improvement initiatives that enhance operational efficiency and service delivery. Key Responsibilities: Provide functional support for core business systems and applications Investigate and resolve system and process-related issues Escalate technical, security and infrastructure ...

customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This is a fully office-based position … experience. Experience working to contractual KPIs and SLAs. Good understanding of reactive and planned maintenance. Experience managing contractors and third-party suppliers. Strong customer service and relationship management skills. Confident handling customer complaints and escalations. Excellent organisational and prioritisation skills. Strong problem-solving and decision-making ability. Commercial awareness ...

arrangements across programmes and services. Key responsibilitiesAdvise clients on fraud technology strategies, solution designs and implementation approachesSupport design of fraud controls, decisioning approaches and service workflowsDevelop technical requirements, process flows and control specificationsShape target architectures, delivery roadmaps and implementation plansSupport assessment of fraud platforms, products and integration optionsDefine … skillsExperience in fraud, financial crime or counter-fraud consulting in government, public sector and/or bankingStrong understanding of fraud technology, control design and service deliveryExperience working with fraud platforms, technical solutions or product deliveryExperience developing requirements, process designs or implementation recommendationsUnderstanding of fraud risks across digital services, payments ...

provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. Job Description ABOUT AI CENTRAL … know how to move from problem framing to working solution. You will use AI as a force multiplier across research, design, engineering, and delivery, while staying accountable for real client outcomes. We are looking for engineers who can demonstrate that they have designed and deployed consequential AI systems, exercised ...

looking for a new opportunity? Would you like to be part of a team that plays a crucial role in ensuring great patient/service user care to children, young people and their families/carers? If so, we have the role for you. We are seeking administrators … join our 0-19 Healthy Child Programme working with other administrators and clinicians to support the 0-19 Healthy Child Programme service delivery. Use of SystmOne would be advantageous, although training will be provided on our IT systems with support from your work colleagues. The working days are Wednesday ...

users, subject matter experts, and internal and external teams to understand business needs and translate them into functional ERP requirements. Leading incident, problem, and service management activities, including triage, root cause analysis, vendor coordination, and timely issue resolution. Performing ERP configuration, maintaining master data, monitoring interfaces, and supporting change … with the ability to assess and troubleshoot cross-functional impacts. Previous experience supporting business-as-usual (BAU) operations, including incident resolution, stakeholder support, and service delivery. Experience with ERP configuration, testing, and validation, including functional setup, test planning, defect management, and data verification. Strong data and reporting capabilities, with ...

summary In this role, you would contribute to the provision of a professional administration and Reception service for the Cardiology Diagnostic Department and all its users including patients, relatives and colleagues. You will plan and organise a range of straightforward tasks to set timescales, to ensure the provision … professional clerical/administrative/secretarial service by as requested by managers and others, i.e. patients, relatives, colleagues and Trust Staff. Main duties of the job Apply appropriate communication methods using a range of verbal and non-verbal skills effectively and professionally welcoming and treating everyone (patients, relatives, colleagues ...

action is required. Work closely with production and engineering teams to minimise downtime and maintain operational efficiency. Support continuous improvement initiatives to enhance maintenance service delivery. Ensure all work is carried out in line with health & safety standards and company procedures. Qualifications/Experience (Essential): Proven experience … Looking For: A motivated engineer who can contribute to maintaining high production standards while supporting the maintenance department in delivering an efficient and reliable service to the business. ...

Pure Resourcing Solutions is partnering with a leading organisation to appoint a Technical Delivery Manager (Workday). You will own the Workday platform, lead a delivery team and partner with HR and Technology stakeholders to drive stability, security and continuous improvement. In this role you will manage releases … governance and optimisations across a large, complex environment, setting strategic direction for Workday enhancements and ensuring high quality service delivery. #J-18808-Ljbffr ...

data centres. You will act as a trusted advisor to customers and internal teams, helping translate business needs into robust technical architectures and successful delivery outcomes. Key Responsibilities Lead solution architecture, workshops, implementation planning, and technical design for PI Data Infrastructure and CONNECT Digital Twin customer programmes Engage with … Define architecture standards, templates, best practices, and rollout approaches for multi-site or enterprise deployments Collaborate with product management, services, sales, pre-sales, and delivery teams to shape customer value, identify new use cases, and provide product feedback Mentor and guide multi-disciplinary teams, including solution architects, senior engineers ...

professionals. Our values are Inclusivity, Integrity, Positivity, Curiosity, Growth and Sustainability. The Opportunity You'll play a key role in the smooth and efficient delivery of our apprenticeship programmes, developing expertise in apprenticeship digital systems while supporting our Compliance Lead and wider team. You'll help manage the onboarding … other office software. A proactive, problem-solving approach and ability to adapt to changing requirements. A commitment to confidentiality, accuracy and high-quality service delivery. A calm, self-motivated and team-focused attitude. Previous apprenticeship experience would be particularly valuable, but we're also interested in candidates with relevant ...

locations while working with cutting-edge networking and security technologies. Key Responsibilities Provide dedicated network support across key UK sites, ensuring high levels of service availability and performance. Work closely with internal technical teams and third-party suppliers to optimise service delivery. Support cryptographic network services and ensure ...

confident and commercially driven BDM with a proven track record of winning new business. Experience within the hygiene, facilities management, cleaning, washroom or wider service industry would be highly advantageous, although strong B2B business development experience will also be considered. Role: Identify and develop new business opportunities across … Monitor market trends and competitor activity to identify new opportunities. Work closely with internal teams to ensure a smooth transition from sales through to service delivery. Represent the business professionally and build a strong reputation within the marketplace. The ideal candidate will have: Proven experience working as a Business ...