301 to 325 of 608 Service Delivery Jobs in London

workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent-led operations. Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives. Participates in the planning, execution, and risk … managing risks. Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives. Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity. Helps define ...

Lead Software Engineer (D365) Benefits Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service + Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme many … both technical leadership and hands‐on expertise. Your impact in the role: The role involves defining engineering standards, influencing platform strategy, and leading the delivery of secure, scalable, and high‐performing solutions. You'll work closely with architects, product owners, and business stakeholders to ensure technology solutions deliver real ...

requirements and success metrics. Create quarterly and annual campaign roadmaps aligned with business priorities and revenue targets. Integrated Campaign Execution Manage the development and delivery of multi-channel, campaigns, creating content that resonates and is delivered across web, email, social media, digital advertising, webinars, analyst programmes, PR, events … market expert in the Professional & Business Services sector. Understand key industry and persona challenges including project profitability, resource utilisation, cash-flow management, service delivery efficiency, growth through acquisition, digital transformation and AI adoption. Collaborate with Product Marketing & PR agency to create compelling thought leadership and industry-specific narratives. ...

resolution.Lead technical knowledge, accreditation and product improvement activities, including vendor certifications, product testing, documentation creation and knowledge sharing across the wider business.Support business-critical service delivery through coaching, training and on-call support, helping to improve operational performance, reduce escalations and increase first-time resolution rates.Own complex case … management, including technical investigations, root cause analysis and stakeholder communications for high-priority incidents and service issues.Deliver against operational KPIs and continuous improvement objectives, ensuring high-quality support, service reliability and an exceptional customer experience.Essential Skills/ExperienceStrong technical aptitude, with proven experience supporting and troubleshooting enterprise voice ...

from start to finish. Maintain accurate and useful technical documentation covering client environments, configurations and processes. Work closely with wider technical teams to improve service delivery and resolve complex issues. Make effective use of AI tools and automation to improve efficiency and reduce repetitive manual work. Participate … This is a great opportunity for an experienced Support Engineer who wants a role that combines hands‐on technical work, client engagement and project delivery , rather than being purely desk‐based. You’ll have the opportunity to work across a varied range of technologies and environments, build strong client ...

across the public sector. Its Test, Learn and Grow (TLG) team sits at the heart of the government's initiative to innovate in public service delivery, collaborating with local authorities, mayoral strategic authorities, government departments, and the wider public sector across the United Kingdom to design, test … grow solutions that improve public service outcomes. The role The User-centred Design Lead is mapped to the Lead Service Designer role in the Government Digital and Data capability framework. It sits within the TLG programme and reports to the Head of Design. The role bridges policy, digital ...

model research role. Data science experience is valuable but secondary to production engineering and operational ownership. Your focus will be on driving new feature delivery, maintaining operational excellence, and collaborating on enhancements to our shared ML platform. In addition to technical expertise, this job requires strong collaboration skills. … including ML research engineers, product managers, and platform engineers—to deliver scalable, reliable, and low-latency ML solutions. What you’ll own Software and Service Delivery: Design, implement, and deploy software features, backend services, and APIs that operationalize ML models in production (with a focus on backend ...

sector to join our growing team. The ideal candidate will be responsible for collecting, interpreting, and analyzing data related to network performance, customer usage, service delivery, and operational efficiency. Your insights will help drive strategic decisions, improve service quality, and optimize business processes. Key Responsibilities: Analyze large … bandwidth usage, and customer churn. Develop dashboards and visualizations to communicate trends and insights to technical and non-technical stakeholders. Collaborate with engineering, customer service, and sales teams to identify data-driven improvements. Perform root cause analysis on service disruptions and recommend corrective actions. Support forecasting, capacity planning ...

lead a substantial team responsible for business-critical investment, risk and operational applications. This is a senior leadership position combining strategic application ownership, operational service delivery, supplier management and technology governance. The successful candidate will be responsible for ensuring the application estate is stable, secure and aligned with … wider business and technology strategy, while developing a high-performing team and driving continuous service improvement. This is a Hybrid role with 2-3 days/week in the office. What you'll be doing Leading and developing a large application management function, with responsibility for team performance, capability ...

within a wider technology group. This is a senior leadership role with genuine autonomy across strategy, commercial performance, sales, customer retention, people leadership and service delivery. You'll take full ownership of the division's P&L and be responsible for building a disciplined platform for profitable, sustainable growth. … group. Oversee Microsoft-focused and Azure-led managed services, alongside the continued development of the cyber security offering. Ensure consistently high standards of customer service, delivery and retention. Maintain strong contract economics by addressing margin leakage and excessive support costs. Use service, ticket-response and customer data ...

Job Description Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning ...

Trust's digital infrastructure operates securely, efficiently, and reliably across acute and community sites, supporting staff access to critical information and systems. Core Responsibilities Service Delivery: Provide infrastructure services in line with SLAs, resolving incidents and requests promptly. System Management: Deploy, maintain, monitor, and troubleshoot servers, networks, telephony … with 3rd party suppliers and build effective working relationships Other Essential Flexible Working Work as part of an On call team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...

cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Corporate Technology, you will lead the delivery of complex, high-impact technology projects focused on low latency market trading environments. You will apply your deep technical experience to drive business outcomes. … driven optimizations Communicate effectively with stakeholders to influence decisions and build strong partnerships Manage resources, budgets, and high-performing teams to ensure successful program delivery Contribute as a subject matter expert to operational planning and risk management for professional service delivery Required qualifications, capabilities, and skills Deep ...

Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achievement of the Unit/account margin goals for the year - Achievement of the margin goals through various … critical roles/people 6. WMG, HR L & D Dashboard 7. Achievement of SLAs/KPIs for programs - All green status - Zero defect delivery 8. Achievement of formal published GO for the program as agreed and tracked through customer governance 9. Any misses to have a formal RCA based ...

Partners, Inc is seeking an experienced IT Service Manager to lead day-to-day IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations ...

Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across London and the South of England and willing to travel further a field, if required. … operating, and breaking down AV systems, and provide system training to clients and colleagues, as necessary. Take ownership of delivering safe, high-quality service and repair work. Ensure health and safety documentation and procedures are in place and followed to protect yourself, company staff, and others. Complete and maintain ...

Lead infrastructure and collaboration technology workstreams across complex defence projects. Provide expert-level troubleshooting, fault diagnosis and resolution for telephony and infrastructure services. Ensure service delivery meets demanding SLAs and operational requirements. Work within strict governance, security and change management processes. Contribute to service improvement initiatives, increasing … workstreams using recognised methodologies such as PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

identity infrastructure, ensuring high levels of availability, performance, and security. You will act as a subject matter expert across identity technologies, contributing to continuous service improvement and supporting a fast-paced, evolving IT environment. Alongside operational responsibilities, you will provide technical expertise to project delivery teams and work … Services and associated security infrastructure Deliver 2nd and 3rd line support for Active Directory, Privileged Access Management, and IdAM solutions Respond to incidents and service requests, taking ownership through to resolution Perform proactive system monitoring and daily health checks to prevent service disruption Collaborate with support and project ...

month contract based in London. The successful candidate will be responsible for coordinating operational activities, managing releases and ensuring the smooth delivery of changes across the organisation's Identity and Access Management (IAM) and Identity Governance & Administration (IGA) environment. We are looking for someone with a strong background … operations, release management or service delivery, combined with a good understanding of IAM/IGA technologies, ideally RSA Identity Governance & Lifecycle (RSA IGL) or SailPoint . This is not a hands-on engineering or platform configuration role. The successful candidate does not need to be a technical specialist ...

Contract: 1-year fixed term contract Location: London (Hybrid) Salary: 60,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Office IT Operations & Service Delivery Corporate Workplace Operations: Manage daily IT infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing ...

collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need ...

London is seeking a Network Service Manager to lead the operational excellence, service delivery, and continuous improvement of ITV's network platform across multi-site environments. You will own end-to-end network services, manage supplier performance and budgets, and ensure secure, cost-efficient connectivity across … premises and cloud environments in a NetDevOps-focused setup. Collaboration with engineering and delivery teams is essential. #J-18808-Ljbffr ...

e.g., enterprise security architecture, compute services, storage, large-scale networking, virtualization, data center, integration architecture (API), orchestration technologies (Kubernetes, Docker, open stack), systems resiliency, service support, Secure application development lifecycle management (DevSecOps), and service delivery). Lead through influence, communicate effectively through clarity of thought and demonstrated … strong technologist with pragmatic view and creative mind, and a natural collaborator with line of business security architects, engineers, developers, application owners, service providers, and senior management. Proven experience securing cloud software, platforms and/or infrastructures Hands-on experience as an engineer or architect with public cloud technologies ...

Operational Excellence required to transform enterprise User Support, ITSM and technology reliability across a large global organisation. This is not a traditional ITIL/Service Delivery role . The focus is on improving Digital Employee Experience through ServiceNow, DEX monitoring, AI, observability and automation. Key qualifying question … applicants: Have you led a large internal Service Desk and used ServiceNow, DEX/XLA, AI or automation to measurably improve employee experience? Key requirements: Large internal Service Desk/End User Support leadership ServiceNow platform ownership DEX/Digital Employee Experience monitoring XLA-led service improvement ...

strategy, performance, and growth of the EMEA Professional Services organization. Lead Engagement Managers, consultants, and their managers; set clear expectations for customer outcomes, delivery quality, and business performance. Build a strong leadership culture through coaching, mentoring, and developing managers and senior individual contributors. Plan for organizational growth, including hiring … skills development, succession, and capacity. Serve as an executive sponsor for strategic and complex customer implementations, building trusted relationships with customer executives and delivery teams. Build an AI‐enabled, outcome‐driven services model. Establish an engagement approach that begins with customer goals and measurable business outcomes, rather than focusing ...