176 to 200 of 682 Service Delivery Jobs in the UK

seeking an experienced Service Desk Manager to lead and develop a high-performing IT service desk function. This role is responsible for ensuring efficient service delivery, driving operational excellence, managing client relationships, and building scalable processes that support business growth. The successful candidate will oversee service desk operations, ticket management, team performance, service quality, documentation standards, and continuous improvement initiatives. Acting as a key escalation point, they will ensure clients receive consistent, proactive communication and exceptional service while maintaining strong operational controls and commercial awareness. Key responsibilities include: Leading and developing a service ...

take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology … Lead the Upgrade Strategy; Own the end‐to‐end programme to simplify and streamline the upgrade path across all product lines. Coordinate Cross‐Functional Delivery; Partner with Engineering, Product, Architecture and Customer teams to align priorities, dependencies and timelines. Reduce Customisation Complexity; Work with engineering leads to identify, phase ...

talented engineering team in Cluj, Romania, you will be responsible for designing and delivering a platform that streamlines dubbing production, quality review, and content delivery workflows - leveraging AI to enhance speed, accuracy, and scalability across a global customer base. Experience in AI-driven product development, media workflows, or content … take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ...

Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction … operational performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer service reviews and performance discussions Working closely with service desk, technical and project teams Using service ...

Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact' for existing … office based only. Holiday: 28 days annual leave plus bank holidays Hours: 35 hours per week (Monday - Friday) About the role As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. ...

everything we do. Overall purpose of the job: Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing. Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management … Orders are sold in line with the Sales Engagement Rules Managing intercompany orders across the Exponential-e group Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins Update internal databases as required – Being the focal administrator for Order Desk. ...

ID2026-6394# of Openings1CategoryInformation TechnologyBandingNA Job Purpose migration project from a networking perspective. The successful candidate will be responsible for end-to-end delivery, including architecture and design of scalable, secure network solutions, detailed migration planning, and hands-on implementation. You will define and build cloud networking components such … take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ...

take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology … understanding of containers and modern deployment practices A DevSecOps mindset with experience owning the security and operation of services you build Understanding of modern delivery practices: CI/CD, automated testing, observability, and production ownership Ability to work across the full development lifecycle, from early design through to deployment ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology … SDLC Partner with engineers across the business to understand pain points and identify opportunities for automation and simplification. Contribute to internal developer portals, self-service tooling, onboarding experiences, and golden path workflows. Help run and grow engineering communities, knowledge sharing, internal demos, workshops, and AI adoption initiatives. ...

service. You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed service levels. Key Responsibilities Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure. Attend customer sites to provide hardware maintenance, break-fix support … technical assistance. Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are achieved. Investigate technical issues and implement effective solutions. Arrange replacement parts and coordinate repairs where required. Provide technical support and guidance to customers and internal teams. Assist with pre-sales ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing … story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across ...

Public Sector & Defence (PS&D) Industry in the UK&I. It spans the full solution lifecycle, from pre-sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target. What you’ll do within your Industry Provide strategic technical … Industry, working closely with the PS&D CEPs, Cluster/Account CTO(s), Account Sales Executives, wider Sales and Growth Teams, Client Delivery Teams, Marketing and Communications and Partners & Vendors Develop PS&D Industry specific technology strategies and roadmaps in conjunction with the CEPs and Sales teams Work with ...

take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ...

areas Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

area. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Title: IT Service Desk Manager Location: Sharston, M22 4SN Salary : Up to £45,000 depending on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester … 4.8 (Excellent), placing us among the highest-rated firms in the sector. About the Role: Express Solicitors are seeking to appoint an experienced IT Service Desk Manager to support the day-to-day operation, maintenance, and ongoing development of the firm's IT Service Desk. This ...

Public Sector & Defence (PS&D) Industry in the UK&I. It spans the full solution lifecycle, from pre‐sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target. What you’ll do within your Industry Provide strategic technical … Industry, working closely with the PS&D CEPs, Cluster/Account CTO(s), Account Sales Executives, wider Sales and Growth Teams, Client Delivery Teams, Marketing and Communications and Partners & Vendors Develop PS&D Industry specific technology strategies and roadmaps in conjunction with the CEPs and Sales teams Work with ...

Service Desk Team Leader Location: Fareham Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance … provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing ...

technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service, you will troubleshoot and resolve desktop, hardware, software, and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents … service requests from initial engagement through to resolution, ensuring service levels are consistently achieved. Working closely with Service Desk teams and specialist resolver groups, you will support the deployment, maintenance, and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring ...

present. This is an exciting opportunity for a product professional who thrives in a complex stakeholder environment, can balance strategic vision with hands-on delivery, and has experience managing suppliers, governance processes, and product roadmaps. You will be responsible for defining product strategy, driving value-led delivery … evolve the product strategy, ensuring alignment with organisational priorities, technology direction, and customer outcomes. Develop and actively manage a value-driven product roadmap and delivery pipeline, balancing demand, risk, dependencies, and business value. Own and prioritise the product backlog, ensuring delivery is achieved within agreed timelines, budgets ...

provide commercial oversight and business management support across a complex digital portfolio. This includes contributing to business case development, monitoring supplier performance and service level agreements, coordinating procurement activity, and supporting delivery of service efficiencies and capital investment programmes. The post holder will be expected to work … with a high degree of autonomy, applying specialist knowledge and sound judgement to support effective decision-making, service resilience and continuous improvement. The role also includes participation in digital on-call arrangements and support to business continuity and major incident response as required. Main duties of the job - Management ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs … that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs … that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs … that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful ...