301 to 325 of 675 Service Delivery Jobs in the UK

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving as a key partner … Incident and Service Delivery Managers, you will be responsible for maintaining th click apply for full job details ...

Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct the combined Information Services and Portfolio Delivery … influential. It will invest in building sustainable relationships with external stakeholders and partners, while improving overall effectiveness by leading on the development and delivery of major digital modernisation. Key Responsibilities Provide strategic leadership for digital, data, and technology, setting the direction for a secure, innovative, and cost-effective technology ...

provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved … design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. ...

Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/processes and high … level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

client, a community development charity, is seeking an experienced Chief Delivery Officer to join its Executive Team. In this pivotal leadership role, you will oversee the delivery of Young People's Services, Family Services, and Wellbeing Programmes, ensuring managers are empowered to deliver high-quality, impactful services that … consistently exceed funder expectations. Responsibilities Lead all delivery departments across the charity, working collaboratively with support services and inspiring high-performing operational teams. Build and maintain strong relationships with funders, partners, and stakeholders across all service areas, while identifying and developing new opportunities for growth, innovation, fundraising, corporate ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents ...

removing bottlenecks at scale, this is a role where you can make a real impact. The Role You will be joining the Engineering and Service Delivery community, working closely with Platform Owners,DevSecOps, Quality Engineering, and Environments teams. This is a highly collaborative role that sits … aligned, environments are ready, and risks are understood and managed. Youllplay a key role in evolving our release practices towards automation, observability, and progressive delivery, while enabling teams to move faster without compromising stability or compliance. What Youll Do Defining and evolving release and deployment strategies that enable safe ...

This role is accountable for ensuring data is accurate, complete, well-governed, and operationalized across global markets to support high-quality, scalable, and timely service delivery.The Head of Global Data Operations will oversee end-to-end data workflows, quality controls, operating models, and process improvement initiatives across a complex … global environment. This leader will partner closely with Research, Policy, Technology, Product, Client Service, and Business stakeholders to strengthen data integrity, improve operational efficiency, and support continued business growth.**Key Responsibilities*** Lead global data operations supporting proxy research, voting execution, and client deliverables.* Establish and oversee data quality controls ...

development, governance, operational performance, and future evolution of its payments function. This senior leadership role is responsible for overseeing payment operations, payment schemes, technology delivery, and transformation initiatives across a broad range of payment services. The successful candidate will play a key role in shaping the future payments landscape … emerging technologies, including artificial intelligence and automation. The role requires a highly capable leader who can operate strategically while remaining close to operational delivery, ensuring payment services are efficient, scalable, compliant, and customer-focused. Key Responsibilities Strategic Leadership Develop and deliver the organisation's payments strategy across existing ...

implement, and support infrastructure solutions aligned to business objectives and global IT roadmaps Provide technical leadership and guidance to wider IT teams, stakeholders, and service users Lead and contribute to infrastructure projects , ensuring delivery to agreed timelines and standards Maintain high levels of system availability, minimising disruption … management via Halo Operate within Change Control and CAB frameworks , ensuring governance and risk mitigation Manage and collaborate with third-party vendors to ensure service delivery against SLAs Drive continuous improvement and remain up to date with emerging technologies, particularly across cloud, networking, and security What We Offer ...

resolving hardware and software issues across desktop environments. * Supporting Windows 10 platforms, including configuration and support for mobile devices. * Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. * Maintaining operational and technical documentation to high standards. * Collaborating with third-line teams to support server … network infrastructure. * Providing excellent customer service and clear communication to end users. * Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: * Experience working in a service delivery environment with a focus on desktop support. * Strong knowledge of ITIL processes and second-line support ...

level; someone acutely technical. The CTO is an executive role and will lead the studio’s operational and technical teams in relation to the delivery of in‐camera visual effects, motion capture, and 3D/4D volumetric scanning among other supporting facilities. Studio Ulster is a partnership with Belfast … looking for a Chief Technical Officer – someone who is experienced at the very highest level of the film industry to lead on the technical delivery of Virtual Production in all its forms at the studio. This is an Executive level role with strategic responsibilities for the technical services ...

About the role An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale … infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment. Additionally, the IT Change Coordinator will form an essential point of contact to establish and support new products and processes being developed and launched. The IT Change Coordinator ...

About the role An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale … infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment. Additionally, the IT Change Coordinator will form an essential point of contact to establish and support new products and processes being developed and launched. The IT Change Coordinator ...

About the role An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale … infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment. Additionally, the IT Change Coordinator will form an essential point of contact to establish and support new products and processes being developed and launched. The IT Change Coordinator ...

confidential chat. My contact details can be found on my LinkedIn profile.This role is suited to candidates currently working in application support, service delivery or production support roles within the London Market or speciality insurance sector, with proven experience managing offshore vendors and owning live insurance platforms (underwriting … critical systems supporting underwriting, claims and enterprise document management. This is a key role within a product-led transformation, focused on improving platform stability, service quality and vendor performance across a complex application landscape. You will be responsible for managing the day-to-day operation of core systems ...

performance of business-critical services. You'll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development. CGI was recognised in the Sunday Times Best Places to Work … optimisation across a complex SAP landscape. Working closely with colleagues, vendors, and client stakeholders, you'll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You'll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence ...

site with the client at least 3 days a week Escalation of opportunities and challenges to ensure we are providing best in class service and support at all times Liaising with the new business manager to ensure we are spotting and creating opportunities Utilising personal and industry contacts (using … opportunities Rigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunities Interface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required ...

This role is accountable for ensuring data is accurate, complete, well‐governed, and operationalized across global markets to support high‐quality, scalable, and timely service delivery. Key Responsibilities Lead global data operations supporting proxy research, voting execution, and client deliverables. Establish and oversee data quality controls, validation processes … governance standards to ensure accuracy, consistency, and auditability. Manage end‐to‐end operational workflows, ensuring timely execution and alignment with service levels and business priorities. Define and evolve the global operating model, including workflows, ownership, escalation paths, controls, and performance metrics. Drive automation, standardization, and continuous improvement to improve ...

customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across … Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative ...

technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function. What you’ll do Lead and mentor a team of 3rd Line Engineers … support teams Manage and resolve complex 3rd Line support tickets Support infrastructure environments across Microsoft technologies, networking, and cloud services Drive continuous improvement across service delivery and support processes You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels ...

Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/processes and high … level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line ...