351 to 375 of 671 Service Delivery Jobs in the UK

client distribution systems Perform high-level functional system analysis to support client operational and technical requirements Maintain and enhance operational tooling in alignment with service delivery objectives Contribute to project delivery activities, working closely with internal and external Project Managers Develop and maintain technical documentation, architectural diagrams ...

join a well-established professional services organisation. This is a key leadership hire, driven by a need to modernise systems and improve overall technology delivery across the business. The organisation is investing in its technology function and requires a hands‐on leader to take ownership of IT operations while … implementation of a new Case Management System (CMS) from planning through to adoption Oversee day-to-day IT operations, ensuring reliability, performance, and service quality Manage third‐party suppliers and technology partners Ensure robust IT governance, security, and compliance across the organisation Develop and maintain business continuity and disaster ...

high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. Customer first, always Fearless innovation Achieve … finish Determining severity, verifying priority, and reallocating where needed Ensuring timely progression through to recovery and resolution Acting as the central communication point across Service Delivery, technical teams, and leadership Facilitating incident bridges and conference calls Keeping stakeholders informed with clear, accurate, real-time updates Supporting continual improvement ...

join a well-established professional services organisation. This is a key leadership hire, driven by a need to modernise systems and improve overall technology delivery across the business. The organisation is investing in its technology function and requires a hands-on leader to take ownership of IT operations while … implementation of a new Case Management System (CMS) from planning through to adoption · Oversee day-to-day IT operations, ensuring reliability, performance, and service quality · Manage third-party suppliers and technology partners · Ensure robust IT governance, security, and compliance across the organisation · Develop and maintain business continuity and disaster ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

working with a high-growth, specialist transformation consultancy focused on helping organisations design and deliver next-generation Global Business Services (GBS) and enterprise service operating models. They partner with global enterprises to drive large-scale transformation across functions such as HR, Finance, IT, and Operations, leveraging process optimisation, digital … platforms (e.g. ServiceNow), and intelligent automation to enable scalable, efficient service delivery. This is an opportunity to join a growing team where you will play a key role in shaping and delivering complex transformation programmes, working directly with senior stakeholders and contributing to both delivery and growth. ...

Description A major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. … standards Maintain documentation and readiness checks Act as the on-site technology point of contact Coordinate incident response with technical teams Maintain awareness of service performance Communicate clearly with both technical and non-technical stakeholders Balance customer expectations with operational constraints Lead service debriefs Review performance and incidents ...

seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles ...

Description An opportunity for a Business Intelligence Analyst to play a key role within a public sector emergency service, delivering data insight that directly supports frontline operations and community safety. This is a 2-year fixed term contract with the potential to become permanent. This role is responsible … Contribute to continuous improvement and innovation within a fast-paced analytical environment The ideal candidate would have: Experience working within a public sector or service-led environment Understanding of risk and community modelling tools within a planning context Knowledge of socio-demographic datasets and how they inform service ...

major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You’ll ensure that … contact Troubleshoot and resolve connectivity issues (Wi-Fi, wired, endpoint, VPN, DHCP/DNS) Coordinate incident response with technical teams Maintain awareness of service performance Communicate clearly with both technical and non-technical stakeholders Balance customer expectations with operational constraints Lead service debriefs Review performance and incidents Contribute ...

shaped by our belief that great security is both technically excellent and deeply human. What You’ll Be Responsible For Client Engagement & Service Delivery Become a trusted security partner for assigned client accounts, building strong, lasting relationships. Lead regular operational and strategic conversations, ensuring services continuously align … reviewing customer network and security architectures. Contribute to threat modelling and detection use case development. Support change management processes to ensure controlled, auditable service delivery. Develop high-quality documentation, reports and supporting materials. Stakeholder Management Prepare insightful security reports and confidently present findings to both technical teams and senior ...

Responsibilities Own the ongoing design, deployment, and maintenance of the Workday HCM and Finance system Partner with business and functional leaders to continuously improve service delivery and system capability Lead governance processes, strategic roadmapping, and cross-functional resource planning Drive Workday feature releases, upgrades, and system maintenance activities … security, and compliance best practice Experience leading teams and managing external vendors or implementation partners Ability to balance strategic initiatives with hands-on operational delivery A continuous improvement mindset with strong analytical and problem-solving capability You'll be proactive and collaborative with a strong understanding of enterprise systems ...

delivers value to clients. You won’t just be managing change—you’ll be shaping it. Importantly, this role combines end-to-end project delivery with hands-on change management—ideal for someone who enjoys owning the full lifecycle, from initial scoping through to embedding and adoption. Key Projects … improve collaboration, communication, and efficiency. Cloud Transformation Lead the transition of contract management and documentation into cloud-based solutions, improving accessibility, security, and scalability. Service & Operational Improvement Work closely with legal and business teams to review and enhance service delivery—identifying opportunities to improve efficiency, profitability ...

week notice period Desirable OT asset discovery/monitoring tooling experience Exposure to UK critical infrastructure regulation (e.g. NIS, CAF) ITSM and service delivery lifecycle understanding Hybrid IT/OT environment experience ...

organisational risk posture. Shape and continually evolve the long‐term digital, data and technology strategy, ensuring it enables large‐scale transformation, efficiency, resilience and service redesign. Lead the organisation‐wide digital investment portfolio, ensuring coherence, ROI and alignment with corporate objectives. System‐Level Leadership & Cross‐Boundary Impact Provide strong … system leadership across a multi‐agency ecosystem, influencing and enabling shared strategies, interoperable platforms and integrated delivery models across partners. Lead and/or act as Senior Responsible Officer (SRO) for major multi‐organisation digital and data programmes with significant financial, operational and user impact. Represent the organisation ...

Service Desk Lead/Manager Trafford Park On-site £40,000 + benefits Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover ...

trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment. This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms … PaaS, and hybrid environments, within a managed services framework. Lead and support Azure migration initiatives , including assessment, planning, execution, and post-migration optimisation. Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives . Ensure all infrastructure and Azure cloud services are secure, resilient, compliant ...

role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To design and support the delivery of scalable, user-centred solutions on the Microsoft Dynamics 365 Customer Engagement (CE) platform, aligned to ICAEW's strategic goals. This role plays … over-customisation. * Ensure solutions are user-centric, maintainable, and built to meet ICAEW's business process needs across functions such as membership, sales, customer service, and marketing. * Provide architectural oversight across the Dynamics CE lifecycle, ensuring compliance with solution design, security models, and integration standards. * Work closely with business ...

office-based with flexible & hybrid working 25 days holiday plus 8 statutory bank holidays Company Pension Additional benefits including Westfield Heath, Death in Service and Tusker Volunteering Day Free onsite parking Free refreshments Training & development as required Shared rewards Team social events About Think Eleven Limited, Part … specialists • Set performance goals, conduct reviews, and support professional development • Allocate resources effectively across projects • Oversee end-to-end implementation projects from planning to delivery • Ensure timelines, budgets, and deliverables are met • Identify risks and implement mitigation strategies • Act as a senior point of contact for clients during implementations ...

Your new company This organisation is a well-established and highly regarded education-focused managed service provider, working in close partnership with schools, academies and multi-academy trusts. It delivers reliable, high-quality digital and technology services that enable educational institutions to operate securely, efficiently and with confidence.Operating across … responsibilities and the operational pressures faced by schools and trusts. The organisation is values-driven and relationship-led, prioritising long-term partnerships over transactional service delivery, and they work collaboratively with leaders and staff to design practical, sustainable digital solutions that genuinely support teaching, learning and operational effectiveness. ...

networks. Configure and manage firewalls, routers, and secure connectivity to third-party systems. Drive IT projects from planning to rollout, ensuring deadlines, quality, and service standards are met. Troubleshoot network infrastructure issues for users of all technical levels. Work closely with the Senior Cyber Security Engineer to maintain … environment. Develop automated monitoring and alerting systems to improve performance. Act as a point of escalation for complex IT issues and support the Service Desk. Stay up-to-date with technology trends to continuously improve our IT services. What Were Looking For Essential: Strong experience with network switching, routing ...

next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you ll play a key role in improving customer … identifying opportunities for growth. About the Role Leading, coaching, and developing a high performing Customer Success team Driving customer satisfaction and retention through excellent service delivery Managing customer escalations and ensuring timely, effective resolutions Identifying upsell and cross sell opportunities to support revenue growth Monitoring team performance against ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across … Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

cloud-based solutions Lead the Microsoft-first technology roadmap, embedding Microsoft 365, Entra ID, Intune and wider Microsoft services Modernise infrastructure, systems and service delivery Provide strategic guidance to SLT Oversee IT operations and transformation projects, ensuring robust delivery across classrooms, business systems and school-wide digital ...

based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations. You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling. … What you’ll do Provide 2nd/3rd line support across enterprise technology platforms Manage and resolve incidents, service requests, and escalations within agreed SLAs Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms Support onboarding/offboarding workflows and identity management integrations Monitor device compliance and drive ...