376 to 400 of 673 Service Delivery Jobs in the UK

based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations. You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling. … What you’ll do Provide 2nd/3rd line support across enterprise technology platforms Manage and resolve incidents, service requests, and escalations within agreed SLAs Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms Support onboarding/offboarding workflows and identity management integrations Monitor device compliance and drive ...

Director , you will oversee a multi‐disciplinary team of 13 covering infrastructure, networking, systems administration, end‐user computing, application development, and service delivery. You will ensure our systems are secure, scalable, and high‐performing – while driving innovation and alignment with business goals. This is an opportunity to influence … internal IT strategy aligned with business and HP technology standards. Lead technology modernisation initiatives – from cloud adoption to network optimisation. Oversee IT operations and service delivery across multiple UK and European sites. Manage budgets, vendors, and performance metrics to ensure operational excellence. Champion cybersecurity, compliance (ISO 27001, GDPR ...

with a Reporting & Systems Manager, you'll act as a key link between systems, data outputs and business users. Key responsibilities include: Supporting the delivery of system enhancements aligned to brand and commercial strategy Day-to-day management of system requirements, configuration and access Analysing user feedback and translating … this into practical system improvements Coordinating with technology teams and third-party providers to track upgrades and service delivery Producing accurate reporting and maintaining service level feedback Supporting business cases and managing low-impact business change activity About you: Experience in a systems, data, reporting or business ...

with a Reporting & Systems Manager, you'll act as a key link between systems, data outputs and business users. Key responsibilities include: Supporting the delivery of system enhancements aligned to brand and commercial strategy Day-to-day management of system requirements, configuration and access Analysing user feedback and translating … this into practical system improvements Coordinating with technology teams and third-party providers to track upgrades and service delivery Producing accurate reporting and maintaining service level feedback Supporting business cases and managing low-impact business change activity About you: Experience in a systems, data, reporting or business ...

with People Operations, Payroll, HR Business Partners, Talent Acquisition and IT to resolve issues, improve processes, and deliver a consistent employee and manager self-service experience. Role scope & reporting : This position reports into the Global Head of People Operations and supports colleagues across multiple regions. The role will … minimize risk Proactively identify opportunities for automation, system and process improvements and support implementation through testing and change communication Manage user and employee self‐service accounts, security roles, duties and privileges to ensure access aligns to role-based controls and internal policies Maintain HR system configurations, workflows, and organizational ...

system performance, capacity, and availability, escalating issues where appropriate Support backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience … these skills) Strong troubleshooting mindset and willingness to learn Good communication skills, with the ability to explain technical issues clearly Familiarity with ITIL-based service delivery and change management Desirable Experience Experience supporting or contributing to SAP ECC 6 to SAP S/4HANA migrations (highly desirable ...

support the Head of IT in delivering reliable IT operations across race days, events, and day-to-day business. Youll guide the team, shape service delivery, and act as deputy when neededbut youll also be ready to step in, solve problems, and keep things running when it matters … What Youll Do Lead engineer rotas and ensure seamless 24/7 support Be on-site for key race days and events, driving IT delivery Oversee helpdesk performance, assets, and service standards Coordinate projects and support new system rollouts Maintain clear processes, documentation, and best practice Manage suppliers ...

This organisation delivers a full suite of IT solutions to a wide range of SME clients across the UK. With a strong reputation for service delivery and technical expertise, they support businesses with everything from infrastructure and networking to cloud and connectivity solutions. Benefits Competitive salary … works and larger projects). Attending client sites and acting as a professional, customer-facing representative. Taking ownership of projects from planning through to delivery and handover. Working independently while collaborating with the wider team. You Will Have/Be Experience within an IT support or installations role ...

11th & 12th June 2026 Benefits Excellent pension plan (up to 6% double contribution) 28 days annual leave rising to 31 days with length of service, plus bank holidays Health cash plan Non-contributory life assurance Up to 21 hours paid volunteering leave Lifestyle benefits Employee Assistance Programme Additional employee … internal teams to coordinate third-line support and maintenance activities Participate in out-of-hours support where required Manage supplier relationships and monitor service delivery against agreed SLAs Coordinate application upgrades and releases to ensure systems remain fully supported and up to date Support contract and renewal management ...

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … sites , providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Spending around 60% of your time on client sites , delivering hands-on engineering ...

Clearance.Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes.You’ll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 Months Rate ...

points of failure and designing resilient solutions * Managing obsolescence for applications and operating systems * Collaborating with stakeholders and the management team to ensure seamless service delivery What you'll bring: * Extensive cloud administration experience with tools like Broadcom SDDC Manager, vCenter, ESXi * Experience with event management tools such ...

asset discovery, monitoring and OT security tools. Exposure to regulatory requirements for critical infrastructure (e.g. NIS Directive, UK CAF). Understanding of project/service delivery lifecycles and ITSM controls. Security clearance Active SC clearance or SC that has lapsed within the last 12 months is required ...

discovery through to implementation Driving automation initiatives using PowerShell, Azure Automation, Logic Apps, Power Apps, and similar tools Managing IT suppliers, hardware provisioning, and service delivery performance Ensuring strong security, backup, disaster recovery, and compliance practices are maintained What they're looking for: Strong experience in IT Operations ...

support during the transition to service. • Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed. • Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet … service needs. Resources: • Financial Responsibility: No budget responsibility • Financial Influence: Provides recommendations to support technology decision-making • Direct Staff Management: Yes, manages 1-5 direct staff Work Experience: • Proven experience in business analysis within technology • Systems implementation and optimisation experience • Demonstrated ability to create business cases for change • Experience ...

ensuring seamless communication between sales, engineering, and customers. The responsibility for efficiently managing job allocations, customer arrangements, post-sale clarifications to ensure accurate service delivery will be the focus. Role Engineering Job Allocation: Assign jobs effectively based on customer requirements, ensuring accurate scheduling Customer Contact & Coordination: Liaise with … customers to confirm service needs, scheduling, and any additional clarifications required post-sale Clarifying Questions: Use post-sale follow-ups to ensure engineers have the right job details and required equipment Order & Quote Management: Generate and process customer orders and quotes promptly CRM & Systems Management: Maintain and update customer ...

Infrastructure Team Provide prompt, accurate, and consistent communication to colleagues and clients Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration Gain an in-depth understanding of client systems and infrastructures … maintaining accurate documentation Support onboarding processes by assessing and documenting new client environments Lead technical installations, implementations, and project delivery across client sites Travel to client locations across the UK (occasional overnight stays required) Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities ...

technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point … will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services.You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving ...

world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About therole Reporting to the Head of ETO ServiceDelivery Management, you'll be responsible for the planning, design, implementation, validation and ongoing improvement of IT Disaster Recovery (DR) across our complex and business-critical … Continuity (BC) policies and programmes This is a highly visiblerole with responsibility for helping protect around 150 critical IT services that support exams, assessment delivery and regulatory deadlines. This position has been classified as a hybridrole, requiring the selected candidate to typically spend 40-60% of their time collaborating ...

opportunities to introduce automation, streamline processes and remove inefficiencies. This includes driving the use of technologies such as RPA and M365 tooling to enhance service delivery, optimise workflows and reduce manual effort across the organisation. You will lead and develop a multidisciplinary team, bringing together specialists across automation … effectively embedded and aligned with business needs. In addition, you will take ownership of a portfolio of improvement initiatives, developing robust business cases, overseeing delivery from design through to implementation, and ensuring clear governance and reporting is in place. You will engage with senior stakeholders, providing visibility on progress ...

Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery … Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact ...

reports to various boards Plan, organise, and manage operations and employees to ensure stable operation and resilience of the organisation’s IT infrastructure Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures Lead the team to ensure … excellent customer service to all internal and external customers Lead the budget‐setting process for IT and ensure financial implications are considered for all initiatives Provide expertise in development methodology and service delivery Ensure compliance with company and other relevant standards/regulations at all times Required ...

team to drive continual improvement through innovation, automation and integration of its tools and processes. The key responsibilities of the role are: Lead the delivery and maintenance of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security … ordination of patch management activities for internal systems and hardware Assessing and recommending server hardening activities to be completed by the Infrastructure and Service Delivery teams Supporting audit and due diligence activities within Technology Services Supporting and advising on projects and change initiatives to ensure that there ...

system upgrades, integrations, and continuous improvements Identify pain points and implement automation and efficiency gains Build process maps, SOPs, and scalable operating models Improve service delivery through better SLAs, workflows, and self-service Integrate acquired businesses into HR systems, processes, and data structures What success looks like … Tangible improvements in HR efficiency and automation High-quality, trusted data driving better business decisions Seamless delivery of HR system changes and transformations Strong, credible relationships with senior stakeholders Clear, accurate, and impactful reporting and insights Profile A successful HR Business Analyst should have: Proven experience ...

that we operate in.You will be responsible for working across the department, focussing on day-to-day productivity and ensuring coordinated, efficient and optimised service delivery across teams. You will monitor and manage the overall team performance and ensure that adequate resource and capacity plans are maintained. … stakeholder maps and business engagement plans, understand business strategies in detail, including their priorities and the services needed from Resilience and Security.* Enable integrated delivery to the Business across all core CRSO services, providing a single point of contact and establishing an aggregate view of risks, projects and initiatives ...