551 to 575 of 629 Service Delivery Jobs in the UK

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This … escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support ...

summary THIS POST IS FIXED TERM/SECONDMENT FOR 24 MONTHS DUE TO MEET THE NEEDS OF THE SERVICE IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. The Welsh Ambulance Services University … also drive the development of the team, capability building and continuous improvement, helping to strengthen the organisation's digital maturity and support high-quality service delivery. About us #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class ...

technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday … system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes ...

technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday … system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes ...

technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday … system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes ...

experience in IT, Business Systems, or a related discipline. Experience Experience administering and supporting Microsoft Dynamics 365 CRM. Experience managing ticket queues, incidents, or service requests. Experience delivering user training and creating support documentation. Experience analysing business processes and implementing system improvements. Experience working with internal stakeholders and third … solutions. Strong attention to detail and commitment to data accuracy. Ability to manage multiple priorities and meet deadlines. Customer-focused approach to support and service delivery. Personal Attributes Collaborative and relationship-focused. Proactive and solution-oriented. Adaptable and open to change. Committed to continuous improvement and learning. Professional, resilient ...

continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster … Develop and maintain a comprehensive knowledge base to support the team and end-users. Strategic Development and Continuous Improvement Identify opportunities for improvement in Service Desk operations and implement solutions. Develop and execute a Support Desk strategy aligned with organisational goals. Collaborate with stakeholders to ensure the Support Desk ...

both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order‐flow management via screen, voice and DMA, plus award‐winning data, insights and analytics. The Technology Department … support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise‐wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Business Technology function ensures delivery of Technology services to each ...

Sales - Global Service Providers (United Kingdom) page is loaded## RVP, Sales - Global Service Providers (United Kingdom)locations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-11674Calix is a fast-paced, entrepreneurial environment where you will be empowered to sell communications and applications solutions … remote-based position located in London, United Kingdom.With over $2B of R&D in our 3rd generation platform, we are expanding our Global Service Provider Sales Team and are looking for an RVP who will be responsible for developing new business with Global Service providers and associated accounts. ...

title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. … where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests ...

with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability. What you'll need to succeed Proven experience in IT support, service desk, or desktop support roles with strong troubleshooting and diagnostic … skills. Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems. Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution. Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently. Good organisational skills ...

commercially minded Senior Lead Data Analyst to play a pivotal role within our Data Services team. This is an exciting opportunity to lead the delivery of high-quality analytics, drive data-driven decision-making, and help shape the future of advanced analytics across the organisation. As a key member … external stakeholders. You will combine strong technical expertise with leadership capabilities, mentoring analysts and championing best practices in analytics, data governance, and self-service reporting. Key Responsibilities Lead the delivery of analytical solutions that provide accurate, relevant, and actionable business insights. Apply a range of analytical techniques, from ...

highly skilled and motivated Senior Software Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Police … commitment to innovation and public service, you will play a pivotal role in developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will support the technical implementation of our Centre of Excellence (CoE) and ensure the secure and scalable deployment ...

seeking an experienced Penetration Testing Lead to take ownership of their offensive security function. This is a hands-on leadership role that combines technical delivery, team management, and strategic direction across a broad range of cyber security services. You will lead a team of security consultants delivering penetration testing … successful candidate will play a key role in shaping the future direction of the security practice, driving quality standards, mentoring consultants, and expanding service capabilities. Key Responsibilities Lead, mentor, and develop a team of penetration testers and security consultants. Manage the day-to-day operations of the offensive security ...

operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities * Provide deskside support for PCs, laptops, mobile devices … within virtual, MDM and VPN environments * Log, update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support or similar role ...

recommendations to improve security posture. Ensure adherence to operational processes, SLAs, KPIs and security policies. Drive continuous improvement across SOC processes, tooling and service delivery. Essential Skills & Experience Current Developed Vetting (DV) Clearance . Strong experience administering and tuning SIEM and SOAR platforms. Hands-on experience with technologies such … Perl or similar. Understanding of network forensics, threat intelligence and cyber threat detection methodologies. Knowledge of ISO 27001:2022 , MITRE ATT&CK , and IT Service Management principles. ...

recommendations to improve security posture. Ensure adherence to operational processes, SLAs, KPIs and security policies. Drive continuous improvement across SOC processes, tooling and service delivery. Essential Skills & Experience Current Developed Vetting (DV) Clearance . Strong experience administering and tuning SIEM and SOAR platforms. Hands-on experience with technologies such … Perl or similar. Understanding of network forensics, threat intelligence and cyber threat detection methodologies. Knowledge of ISO 27001:2022 , MITRE ATT&CK , and IT Service Management principles. If you'd like to discuss this Senior SOC Analyst in more detail, please send your updated CV to (url removed ...

BYOD) The Role We're seeking an experienced Performance Analyst to support a major public sector digital programme . You'll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services. Working within Agile teams, you will deliver clear … actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery. Key Responsibilities Performance Measurement & Analysis Define and track KPIs, SLAs, and service performance metrics Analyse user journeys, service usage, and operational data Identify trends, anomalies, risks, and optimisation ...

processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration … service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. Knowledge of procurement processes, contract administration, or budget administration. Experience maintaining records, databases, asset registers, or management ...

processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration … service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. Knowledge of procurement processes, contract administration, or budget administration. Experience maintaining records, databases, asset registers, or management ...

evolves the knowledge base by authoring and reviewing technical articles, playbooks, and SOPs to ensure consistency and operational excellence. Leads post-incident reviews, driving service recovery, documentation, and implementation of preventive measures across teams and vendors. Provides expert-level guidance on specialized security domains and technologies, ensuring comprehensive … solutions across diverse technology stacks. Strategic customer engagement mindset with a proactive approach to anticipating security needs, influencing stakeholders, and driving continuous improvement in service delivery. Recognized as a strategic problem solver with a track record of resolving complex security challenges independently and leading cross-functional teams through ambiguity. ...

thinking culture that values expertise and dedication. Working here provides an opportunity to be part of impactful projects that support national security and public service, offering a rewarding environment for professional growth and development. Role Overview This contract position has been created to strengthen and embed our Client … certification processes, aiming to establish sustainable compliance models. Provide mentorship and capability-building support to internal cyber teams. Offer guidance on managing suppliers, overseeing service transitions, and regulated service delivery. Assist in developing incident response and operational resilience plans to ensure readiness. Contribute to comprehensive cyber reporting ...

Line Support Customer Service Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Day-to-day of the role: Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system … capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within a service ...

This Service Desk Administrator is a fantastic opportunity to join a highly respected technical services business where your coordination skills will have a direct impact on customer satisfaction and service delivery. If you enjoy being at the centre of operations, solving problems and keeping everything running smoothly, this … closely with major clients in a varied and fast-moving environment Opportunity to develop specialist technical knowledge within a growing sector Your responsibilities as Service Desk Administrator Manage and coordinate requests through the management platform Liaise with onsite engineers and technical support teams to ensure prompt issue resolution Schedule ...