576 to 600 of 2,402 Service Delivery Jobs in the UK

onboarding processes, documentation and tooling Support the day‐to‐day operation and development of TiPJAR’s Customer Support function Monitor support performance, workloads and service levels Provide guidance, coaching and escalation support to the team Investigate complex customer, data, configuration and operational issues Identify root causes and provide guidance … Support the weekly cycle of tip splits Analyse operational performance and identify scalable, efficient improvements Requirements Experience in customer support, customer operations, onboarding, implementation, service delivery, operations or a similar role Experience supporting, supervising or leading others in a customer‐facing or operational environment Strong customer service ...

Clearance process Shape How Critical Defence Programmes Are Delivered We're looking for an experienced Enterprise Architect to define and lead the delivery architecture behind some of our most strategic and complex programmes. This is a high-impact role where you'll sit at the centre of major bids … programme mobilisation activities, creating the operating model, governance framework and delivery ecosystem needed to turn ambitious customer outcomes into operational reality. Rather than focusing on individual technical solutions, you'll architect how entire enterprises deliver . Working across customers, consortium partners, suppliers and internal teams, you'll establish ...

Clearance process Shape How Critical Defence Programmes Are Delivered We're looking for an experienced Enterprise Architect to define and lead the delivery architecture behind some of our most strategic and complex programmes. This is a high-impact role where you'll sit at the centre of major bids … programme mobilisation activities, creating the operating model, governance framework and delivery ecosystem needed to turn ambitious customer outcomes into operational reality. Rather than focusing on individual technical solutions, you'll architect how entire enterprises deliver . Working across customers, consortium partners, suppliers and internal teams, you'll establish ...

Traditional managed services rely on rigid checklists, forced vendor lock-in, and reactive "break-fix" mentalities. At Falx Group, we reject the standard managed service model. Our Continuous Operations function integrates seamlessly into our clients' businesses, providing the engineering-led architecture, elite cross-platform support, and proactive security usually … fluent Head of Continuous Operations to lead and rapidly scale this division. About the Role This is a unique, greenfield leadership opportunity. Currently, our service desk operates at a highly advanced level (our Tier 1 engineers operate at a traditional Tier 2/3 level) and is running efficiently ...

Positiv Cohort in the United Kingdom is seeking an experienced IT Service Delivery Manager to lead critical defence IT services, ensuring SLAs and KPIs are met in a highly regulated environment. You will manage incidents, drive service improvements, and oversee change control while mentoring a dedicated team ...

Digital, Data and Technology will lead the strategic direction of digital, data and technology across the Federation, driving innovation, transformation and high-quality service delivery to support education and operational excellence. Your responsibilities will include: Define and deliver the organisation-wide digital and data strategy Lead digital transformation … cloud platforms, systems and cyber security Build and lead a high-performing technology team Enable data-driven decision making and analytics capability Enhance service delivery and user experience Lead major programmes, budgets and supplier partnerships For a full list of responsibilities, please download the Job Pack. Qualifications & Experience ...

undisclosed] London-based client is seeking an experienced Service Delivery Analyst to join on a 12-month fixed-term contract. You will support major incidents, CAB activities, and drive ITIL-based service improvements within a hybrid London setting. Ideal candidates will have strong stakeholder management, customer-facing ...

connected halves of the function , the day-to-day running of IT services across the business, and the delivery of the systems and platform changes that will carry us through IPO and beyond. This is not a "keep the lights on" role split from a "build the future" role … Google-first environment); identity via Okta, Entra ID and/or JumpCloud, including Okta Workflows; endpoint security/EDR tooling; FreshService (or similar) for service management; automation and integration via n8n, Zapier, Workato, and scripting (Python, Bash); and security practice aligned to frameworks like ISO 27001. What ...

Maidenhead, United Kingdom, is seeking an Oracle Service Delivery Manager (SC Cleared) to own day-to-day live operations of a large Oracle Cloud service. You will manage incidents, changes and governance, working with Oracle Fusion consultants across HCM, ERP, and EPM to prioritise work and coordinate releases. ...

strategic customer accounts. Key aspects of the role include Achieve annual and quarterly revenue targets Identify up-, cross-sell and expansion opportunities Ensure the delivery of a continuous pipeline of qualified opportunities through various prospecting means, including research, networking, cross-selling, cold calling, exhibitions, partnerships etc. Provide timely … forecasted and achieved on a quarterly and annual basis Value and quality of leads and opportunities Contribution to overall effectiveness of sales, marketing and service delivery – idea generation, participation with service delivery, effective reporting, commitment to continuous improvement Experience, Qualifications and Technical Knowledge (+)4 year ...

query is clinical in nature, it is escalated to the Digital RVN team. As part of the Clinical Transformation function, the Digital CCA service is a core pillar of how Hello Vet delivers a smooth client journey across all clinic locations. This role balances two things: staying close … Digital CCA team Manage the Digital CCA rota, scheduling shifts for the team and managing holiday requests, sickness and other absence Assist in the delivery and follow-up of weekly Digi team meetings, alongside the Lead Digital RVN and Client Experience and Digital Team Lead, ensuring a regular cadence ...

innovative and leading edge solutions that address the most important challenges that face the higher and further education sectors. Our solution drive efficiency, enhance service delivery, and create exceptional value for our customers. About the Role As a Change Manager, you will lead the human,culturalandorganisationalaspects … transformation. You will work closely with delivery teams and client stakeholders to design and implement effective change strategies that increase adoption and ensure long-term success. Key Responsibilities Develop comprehensive change management strategies for AI implementation Conduct stakeholder analysis and create stakeholder engagement plans Design and deliver communications campaigns ...

Configure and maintain automated data feeds and workflows supporting dashboards, BI tools, and analytics platforms . Technical User Support Respond to user requests and service tickets related to system workflows, data processing, or minor application issues. Provide guidance to users on application features, workflows, and troubleshooting steps. Escalate complex … system configurations, workflow logic, and historical changes to applications. Prepare and update technical guides, quick reference materials, and FAQs to promote user self-service and consistent support practices. Share lessons learned and suggest improvements to ICTS procedures and service delivery models. Performs other job-related activities required ...

JPMorgan Chase & Co. Margin Services OSD team is seeking a Service Delivery Analyst to support the end-to-end Margin Services function for a diverse client base, including buy-side derivatives firms. You will monitor service levels, manage client inquiries, and analyze data to identify improvements, while … collaborating with Relationship Management and Client Service to deliver reviews and workshops across regions. #J-18808-Ljbffr ...

journey is bringing the same structure, discipline, and continuous improvement mindset into commercial value streams to enhance pipeline quality, pricing performance, launch execution, service delivery, and customer outcomes. Reporting to the Global VP of Sales & Applications, you will work closely with commercial leaders to deploy SBS across … What you'll be doing: Drive measurable improvements across commercial Core Value Drivers, including order intake, funnel conversion, win rate, pricing effectiveness, quote turnaround, service delivery, and customer retention Facilitate Kaizen events and continuous improvement initiatives that deliver tangible business value Own commercial impact tracking, working closely with ...

About the Role NESO seeks a visionary Network Security Service Delivery Engineer to lead the strategic design and evolution of our network security infrastructure. This role is responsible for setting the direction and defining the architectural blueprints that underpin NESO’s secure, scalable, and resilient energy system. … security observability platforms across enterprise and cloud environments. Experience defining meaningful security metrics, KPIs, KRIs and executive reporting that provide visibility of security posture, service performance, compliance, risk exposure, and operational resilience. Ability to govern enterprise‐wide reporting frameworks for: Firewall policy compliance, Security incidents, Threat activity, Rule recertification ...

Tier 2 operational support for web proxy and secure web gateway technologies, including troubleshooting, root cause analysis, and implementation of corrective actions to maintain service reliability and security Provide guidance and support to Security Analysts, acting as an escalation point during investigations, and contribute to the development of operational … procedures, knowledge articles, and investigation guides that promote knowledge sharing and consistent service delivery Ensure timely and effective handover of ongoing investigations, incidents, and operational issues to maintain continuity of security operations Monitor the health and effectiveness of relevant security platforms and elevate issues affecting visibility or detection ...

Service Desk Manager/Supervisor | 6 Month FTC | Chancery Lane | Hybrid Are you an experienced Service Desk leader who enjoys getting the best out of people, improving service performance and keeping a busy support operation running smoothly? We are recruiting for a Service Desk Manager/… initial 6-month fixed-term contract . The position has arisen following significant organisational growth and will take ownership of the day-to-day Service Desk operation during a busy period of change. The role £50,000 to £70,000 per annum (DOE) 6-month fixed-term contract Chancery ...

staff, patients and communities across the country. Main duties of the job You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations Strong understanding of HR, workforce or people services, with experience designing user ...

leisure services to the community. This is a fantastic opportunity for a proactive Systems & Resource Manager to lead operational excellence and drive innovative service delivery. Salary/Benefits Competitive hourly rate of £20.66 37 hours per week, Monday to Thursday (4 days in the office, 1 day work from … engagement through sport and leisure activities. The organisation works within a collaborative environment, utilising cutting-edge ICT systems and innovative management practices to enhance service delivery across diverse facilities and programmes. About you Minimum of a Level 6 qualification or degree (or proven equivalent experience) At least three ...

responsible for ensuring the accurate submission of over 15% of the UK’s total packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects need … contact for each, the Account Manager will ensure that regular and appropriate levels of communication are maintained, while identifying areas for increased interaction and service development; in addition to being responsible for ensuring the timely data collection, and accurate data submission for each account. The Account Manager should ...

sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers … exceptional, strategically minded Principal AI Quality Engineer to drive our AI-driven global QA strategy from the front. Reporting to the Global Head of Service Delivery within Technology, you will be the most senior quality voice in the organisation, shaping how quality is engineered across Fourth’s systems ...

platform, applications, ingest pipelines and live services estate. The successful candidate will be accountable for engineering governance, technical assurance, platform reliability, operational resilience and delivery across multiple teams and suppliers. The candidate must demonstrate significant experience in the following: Platform Engineering & Infrastructure AWS cloud platform Terraform Docker NGINX PostgreSQL … Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational environments Supporting secure and business ...

Investment Banking in London seeks an IT Service Delivery Operational Governance Manager (VP) to drive governance across ITIL practices and regulatory obligations. You will oversee operational resilience, governance reporting and assurance outputs for senior stakeholders while supporting the governance lead. Hybrid working is offered (London city/remote … . The role focuses on effective service management governance across complex financial services technology environments with a strong emphasis #J-18808-Ljbffr ...

growth? Would you like to take ownership of strategic client relationships while helping to develop the wider client engagement function within a growing Managed Service Provider? We are recruiting confidentially for an established technology services business seeking a Senior Technical Account Manager/Virtual CIO. This is a senior … commercial suitability Supporting and coaching colleagues involved in strategic client relationships Maintaining visibility of client priorities, opportunities and upcoming requirements Working closely with technical, service delivery and commercial teams to ensure recommendations are practical and deliverable About You You may already be working as a Virtual CIO, Senior ...