76 to 100 of 678 Service Delivery Jobs in the UK

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Designer Position Description At CGI, we help UK Government organisations design and deliver digital services that are accessible, effective, and centred around real user needs. … Service Designer, you'll play a key role in shaping end-to-end public services that improve outcomes for citizens while supporting policy and operational goals. Working within multidisciplinary teams, you'll map complex service landscapes, identify opportunities for improvement, and design seamless experiences across digital and offline ...

recruit a technical Product Owner/Domain Lead with a focus on SAP ECC 6.0 HCM and Payroll. Working within the SAP ERP Service Delivery Team (SDT) & reporting to the ERP Service Delivery Manager, the Product Owner will work closely with the organisations SAP ERP preferred … solutions to the HR & Payroll teams whilst effectively managing stakeholder expectations through refining & prioritising workload backlog. Providing evaluation & approvals of SAP ERP HR & Payroll Service Pack releases & SAP ERP note applications, progressing with relevant internal & external parties co-ordinating planned release cycles where applicable. Evaluating business change requests & fully ...

contact the recruiter directly. ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with … support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service ...

Senior Service Designer (SFIA Level 5) Location: Remote (with occasional ad hoc travel) Rate: 540 per day inside IR35 Contract Length: Initial 4-month discovery phase, with transition to long-term engagement via rolling 6-month SOWs Clearance: BPSS required Equipment: Bring Your Own Device (BYOD) Role Purpose … looking for an experienced Senior Service Designer to lead the design of end-to-end services across complex HMRC programmes. You will ensure that services are user-centred, efficient, and aligned to policy and operational requirements, while shaping service strategy across multiple teams. This role requires translating user ...

Junior Project Manager (Service Delivery) Glasgow (3 days a week in the office) Permanent Up to £38k plus excellent benefits We're working with a high-growth technology business in the financial infrastructure space who are looking for a Junior Project Manager to join their Service Delivery … This is a brilliant opportunity for someone early in their career who wants to move beyond coordination and begin building a future in project delivery, service operations, or technical environments . This role sits at the centre of a busy, fast-paced delivery function where ...

with a strong likelihood of extension. The project is due to commence at the beginning of July, and you'll be joining an experienced delivery team, reporting directly to the ServiceNow Architect and Project Manager. You’ll play a key technical role in delivering a ServiceNow HR Service Delivery (HRSD) implementation for a Public Sector client. This is a hands‐on technical position, working closely with both technical and business stakeholders to deliver high‐quality solutions while providing excellent customer engagement throughout the project. Essential Experience Strong hands‐on experience implementing and configuring ServiceNow HR Service ...

Head of Service Management About the Project Transport for London (TfL) has awarded Indra a long‐term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation … network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations, 4,000 Oyster Card outlets, seven customer service centres and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve ...

play a key leadership role in delivering secure, resilient, and high-performing IT services across a large organisation. This position combines technical leadership, service delivery, and strategic planning , making it ideal for a senior IT professional who can shape architecture, drive standards, and lead continuous improvement across infrastructure … live within a commutable distance of Hampshire and have full UK right to work. Key Skills & Experience Proven experience within an ICT support and service delivery environment Strong understanding of IT governance, change management, and frameworks such as ITIL v4 Solid knowledge of system integration principles and software ...

hiring an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The role requires expertise in ServiceNow delivery, service assurance, stakeholder management, and enterprise transformation initiatives. The ideal candidate will drive strategic program delivery while managing cross-functional teams … ensuring operational excellence. Responsibilities Lead end-to-end ServiceNow delivery programs within telecom environments Manage enterprise ITSM and service assurance transformation initiatives Collaborate with technical, operational, and business stakeholders Oversee project delivery timelines, risks, and governance activities Drive process improvements and operational efficiency initiatives Manage delivery ...

locations. Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across … business. Key Responsibilities Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically. Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance. Act as the primary IT contact for local stakeholders and business leadership teams. Support ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll t... CRWG1_UKTJ ...

home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Opportunities for development Active wellbeing and inclusion networks Excellent pension Various salary sacrifice schemes Employee Assistance programme, offering free … senior subject matter expert for all M365-related matters and technical decisions Translate business needs into scalable, secure technical solutions Monitor service health, performance and compliance, driving improvements where needed Build strong relationships with internal teams, stakeholders and external suppliers Lead on service improvements, innovation workshops and major ...

Service Desk Support (1st Line Support) Swindon (Hybrid working) - 6-12 Month FTC Band C - £27,756 It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. About the Role: This role operates within …/Customer Support Services and supports the delivery of first line (Tier 1) service desk activities across a range of business systems and services. The role applies defined processes, tools and procedures to ensure timely and effective resolution of incidents and service requests, providing a high-quality ...

Service Desk Analyst Glasgow – Hybrid Competitive salary – 12-month FTC VIQU is working with a leading global professional services organisation to recruit a Service Desk Analyst to join their IT Service Desk function. This Service Desk role will focus on delivering hands-on technical support, incident … resolution, and service request fulfilment within a complex enterprise environment, ensuring high-quality IT service delivery across multiple locations. You will support day-to-day Service Desk operations, including troubleshooting, user support, device management, and remote working solutions, while contributing to service improvement ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle. The successful candidate will ensure new and changed services are support-ready, scalable, and moved into live operation with confidence. The role will include Own the Service Portfolio lifecycle. Drive ...

Omagh, Northern Ireland Reports to: CTO Role Purpose The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs). The role … will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working ...

Wanstor! At Wanstor, we help ambitious organisations work smarter and stay secure through technology. Founded in 2002, we are an award‐winning Managed IT Service Provider with a team of over 200 people supporting customers across the UK. Across managed IT, Cloud, Modern Workplace, AI, Networking, and Security … managed services business. This is a high-impact role with end-to-end accountability for operational performance, owning the full lifecycle of service delivery from project implementation through to live managed services. You\'ll be the driving force behind stabilising, standardising, and scaling our operations to support ...

Service Desk Manager - MSP/Microsoft - North London (Hybrid) Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over? Were hiring a Service Desk Manager for a growing MSP in North London. This … role, not a replacement. The business is around 12 people today, with a service team of 6-7, and the plan is to grow properly over the next few years. Theyre currently around £1.5m revenue, with a target to double that over the next 5 years. (So this isnt ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement … working closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. IT Service Manager - Secure Cloud Services (DV Security Clearance) Position Description At CGI, you will play a key role in shaping and managing IT service delivery that supports mission-critical systems across the Space, Defence and Intelligence sector. As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high-quality service outcomes. Working with clients, partners and technical teams, you will ...

Customer Service Representative (Level 1) Location: Knutsford, Cheshire (Office Based) Hours: 40 hours per week on a rotating shift pattern Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors. This … excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...