76 to 100 of 561 Service Management Jobs in London

About the Role Our world-leading Time & Frequency departmentis seeking a Service Operations Analyst withprovenexpertisein IT service management (ITSM). This is an exceptionalopportunity to join theglobalauthority in precision timing at a defining moment for UKdigitalinfrastructure. Backed by a government investment of £180 millionin the National Timing … satellite systems fail. Key Responsibilities: Manage the monitoring of services, networks and applications , ensuring timely response to operational events, alerts and incidents. Coordinate incident management activities , driving investigations, escalations and service restoration. Lead Change Enablement activities , ensuring requests are appropriately assessed, reviewed and implemented. Manage service requests ...

Infrastructure Core Service Manager### IT Infrastructure Core Service ManagerApply: London: Full time: Posted Today: End Date: December 4, 2026 (27 days left to apply): R0020153# **Who are we?**Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. … years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.IT Infrastructure Core Service ManagerThis role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises and cloud ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Profile Summary Lead and develop the IT Service Governance function, ensuring it provides effective governance, oversight and control across IT services, service agreements, recharge arrangements and governance obligations. The role … responsible for defining what good looks like in service governance, establishing consistent governance frameworks and ensuring services, agreements and governance artefacts are managed in a controlled, auditable and efficient manner. Working closely with Service Owners, Finance, Legal, Tax, Risk and Audit, the role will improve governance maturity, strengthen ...

putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As the Principal Service Delivery Manager, you will design, lead and deliver managed service solutions for Made Tech customers. You will work with Made Tech principals across … customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach. You will also contribute to Made Tech's growth, by working with marketing on thought leadership content, speaking at events and perform ...

1073401Category: Technology and ITLocation: United KingdomPosted: 2026-11-11Closes: 2026-11-18Service Manager – Food Online & Membership Platforms50,000 - 60,000 plus private healthcare, pension with up to 10% employer contributions and many more great benefits (Work Level 5) Manchester city centre - in this role you’ll work … ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers.We're looking for a 3 Service Managers to join our Technology team and help us deliver reliable, high-performing platform services that support colleagues, customers and members across ...

Atlas Technica in London, United Kingdom – remote is seeking a Service Management Analyst to join the Service Management team. This proactive, client-facing role improves service performance, drives accountability, and coordinates cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned … client environments. The Service Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support #J-18808-Ljbffr ...

Visit our YouTube channel to watch the full series and come and discover your potential.Job descriptionThis is a great opportunity to join the Business Service Management Team within Chief Digital Information Office (CDIO) Corporates and HMRC Strategy and Policy Area and help us deliver excellent customer service. … major part of this role is the responsibility of live service performance of the Government Departments that currently sit on our estate throughout England, Northern Ireland, Scotland, and Wales. Your role will be to update and engage with various CDIO contacts, Suppliers, Government Department key contacts and HMRC Business ...

leading approximately 25 technical professionals across support, engineering and field services, creating a culture of accountability, ownership and customer focus. Working closely with Service Delivery, Account Management, Security and Professional Services teams, you will ensure clients receive a world-class service experience while driving automation, standardisation … Services leader who enjoys developing people, improving processes and building trusted relationships with both clients and internal stakeholders. Leadership & Team Development Lead and develop Service Desk, Field Engineering and Third-Line Engineering teams. Coach and mentor team leaders to drive performance, accountability and continuous improvement. Create a high-performing ...

agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description About Service Cloud Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across … channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service ...

Contract to Permanent opportunity We are partnering with a leading banking client to recruit an experienced Infrastructure Project Manager to join their Infrastructure and Service Operations function. This is an exciting opportunity for a seasoned Project Manager with a strong infrastructure background to take ownership of a varied portfolio … technical delivery and service improvement initiatives within a complex banking environment. The role sits at the intersection of infrastructure, service management and operational resilience, with a focus on delivering improvements across the bank’s technology estate, mitigating infrastructure risks and driving operational efficiency. Our client is looking ...

Digital Service & Support Analyst (Maternity Cover) Customer Care/Call Center Ely Pl, London EC1N 6RY, UK Overview Application Digital Service & Support Analyst (Maternity Cover) Date posted: October 22, 2026 Fixed term Full-time Hybrid Who We Are LMG has been at the forefront of innovation within … Summary Responsible for supporting the day-to-day coordination of the Maintenance & Support function, using Freshservice to log, prioritise, track and progress incoming service requests and incidents. The role will ensure service activity is accurately recorded, communicated and escalated, while coordinating engineer schedules, planned maintenance and client requirements ...

Head of Release & Environment Management, London, LND, GB, EC2M 2AT SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like … experience, by joining us to support our clients transition to a sustainable future. Role Summary You will establish and lead the Release and Environment Management capability across SMBC EMEA, setting the strategy, operating model and governance for safe, consistent and efficient technology delivery. Working across technology and control functions ...

innovative IT solutions and professional services across the EMEA region. We work with organizations to support digital transformation, IT modernization, and high-quality technology service delivery. Job Summary Müller’s Solutions is looking for an experienced Service Delivery Manager with mandatory experience in the Airline/Aviation industry … work in Saudi Arabia The successful candidate will be responsible for managing end-to-end service delivery, maintaining strong client relationships, ensuring SLA and KPI compliance, and coordinating technical and operational teams to deliver high-quality IT services. Key Responsibilities Manage end-to-end IT service delivery ...

team of desktop support technicians in providing end-user solutions, resolving technical issues, and delivering excellent customer support.You will be responsible for team performance, service delivery, operational consistency, and the professional development of your team members. You will use metrics and reporting to monitor service levels, identify opportunities … improvement, and ensure alignment with Ryan's global Desktop Administration standards.You will support all aspects of end-user IT, including purchasing, vendor management, mobile devices, A/V equipment, desktops, laptops, endpoint security, patching, software licensing, and the coordination of technology deployments and office-related IT initiatives.Duties and responsibilities ...

services across EMEA. Develop specialist teams and drive modernisation, automation and monitoring improvements to deliver reliable, well-controlled services. Essentials of the role Own service outcomes and platform strategy across IBM MQ, AutoSys and associated middleware services. Lead managers and technical specialists, building capability and coordinating delivery with global … Strengthen operational resilience, direct major incident recovery and ensure new or changed services are ready for production. Candidate requirements Proven leadership of middleware, production management or technology support functions within financial services. Experience accountable for IBM MQ and AutoSys or comparable workload automation services, including resilience, performance and lifecycle ...

ServiceNow platform. This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery. You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business … needs. Responsibilities Support the management of the ServiceNow product backlog. Gather and document business requirements. Write and refine user stories and acceptance criteria. Coordinate with stakeholders to understand business priorities. Assist with sprint planning, reviews, and backlog refinement. Monitor incidents, requests, and recurring issues to identify improvement opportunities. Help ...

ServiceNow platform. This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery. You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business … needs. Responsibilities Support the management of the ServiceNow product backlog. Gather and document business requirements. Write and refine user stories and acceptance criteria. Coordinate with stakeholders to understand business priorities. Assist with sprint planning, reviews, and backlog refinement. Monitor incidents, requests, and recurring issues to identify improvement opportunities. Help ...

Benefits Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach As our IT Desktop Services Manager, you will provide operational and people leadership for Desktop Administration … desktop support technicians in providing end-user solutions, resolving technical issues, and delivering excellent customer support. You will be responsible for team performance, service delivery, operational consistency, and the professional development of your team members. You will use metrics and reporting to monitor service levels, identify opportunities ...

Team We're looking for an experienced Solution Sales Executive to join our EMEA Solution Sales team, reporting to the Manager of Solution Sales, Service Collection. You’ll drive adoption of our Service Collection across accounts across the Nordics region - working closely with Account Executives, Solution Engineers, Partner … migration and expansion. Why join this team? Be the ITSM/ESM Expert: You're the Subject Matter Expert and primary advocate for our Service Management capabilities across Central and Eastern Europe - helping define how Atlassian wins in AI-powered service management across markets with different ...

Operations Manager - Service Support Desk Kingston-Upon-Thames (4 days in office, 1 day from home) Full time - 37.5 hours Crew Clothing Company was founded in Salcombe in 1993. Today Crewis a great British brand, and our success lies in our authentic passion forproducing great looking, well-made clothes. … Hands-on experience of Incident Management andescalation handling. Experience working with third-party suppliersand service providers. Ability to define, implement and embed servicemanagement processes. Strong stakeholder management andcommunication skills. Experience producing service performancereporting and insights. Practical experience with ITSM tools (e.g.ManageEngine, ServiceNow, Jira). Experience supporting ...

Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. IT Infrastructure Core Service Manager This role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises … cloud infrastructure, with proactive monitoring, automation and lifecycle management. Manage the outsourced managed service provider (MSP) delivering core infrastructure and cloud services, including cloud platforms, data centre hosting, compute, storage, virtualisation, identity, networking, monitoring, backup and recovery. Retain internal ownership of service outcomes, priorities, risks and escalations ...

ITIL 2011 best practices. Capable of handling end to end ITSM implementation. Provide guidance and support to delivery teams in implementing and improving service management processes. Should be able to define process KPI’s and metrics to monitor and manage process performance. Capable of conducting process maturity assessments …/gap analysis as per ITIL/ISO 20000 best practices and prepare management reports. Able to align IT service management processes as per customer needs and industry leading practices. Participate in internal audits. Aware of various service management tools like BMC Remedy, ServiceNow ...

DescriptionRole: Senior Consultant – Service Transition & DeliveryLocation: London/HybridClearances: Internal Background Check (DBS)/Eligible for Security Clearance About usSolirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.We work closely with … Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … skills and a consultative approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The Role: As a Service Transition Manager, you will play a key role in moving services from delivery into live support, helping create a smooth handover into business ...

professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. The Manager, IT Service Delivery owns the day-to-day technology experience for AlphaSense employees across their region and is the bridge between global strategy and local execution. … will lead the regional service desk teams, own service performance and incident response, and make sure the region runs autonomously - but not independently - within the global IT service delivery framework. This role is based in London and carries responsibility for EMEA, plus escalation coverage for APAC (Singapore ...