76 to 100 of 114 Service Management Jobs in London

programme direction, ensuring delivery excellence, and supporting the expansion of client relationships. Key Responsibilities Lead large or multi-workstream transformation programmes Provide senior stakeholder management across business and technology leadership Drive programme governance including scope, delivery quality, and risk management Partner with architects and delivery leaders to shape … facing delivery responsibility Experience managing senior stakeholders across business and technology functions Demonstrated ability to govern multi-stream delivery programmes Strong understanding of enterprise service management and transformation initiatives Experience leading consulting teams and delivery structures Desirable Experience Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What Were Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good understanding ...

Technical Operations Engineer Working Pattern Hybrid working four days in the office and one day working from home Role Overview This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership … site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems. Role Responsibilities 1 IoT and device infrastructure management Maintain monitor and optimise Internet of Things devices and hardware including cameras edge devices kiosks tablets and networking equipment Manage deployment configuration and lifecycle ...

registers and support logs Liaise with third-party IT providers and suppliers to resolve technical issues Assist with system upgrades, technology rollouts and continuous service improvements Support IT security initiatives, patching and compliance requirements Skills & Experience Required Previous experience in an IT support or service desk role Strong … manage competing priorities Professional, proactive and customer-focused approach Desirable Experience within a legal or professional services environment Exposure to ITIL or structured IT service management processes Knowledge of Cyber Essentials or IT security best practices If you would like to learn more about this opportunity, contact Matthew ...

registers and support logs Liaise with third-party IT providers and suppliers to resolve technical issues Assist with system upgrades, technology rollouts and continuous service improvements Support IT security initiatives, patching and compliance requirements Skills & Experience Required Previous experience in an IT support or service desk role Strong … manage competing priorities Professional, proactive and customer-focused approach Desirable Experience within a legal or professional services environment Exposure to ITIL or structured IT service management processes Knowledge of Cyber Essentials or IT security best practices If you would like to learn more about this opportunity, contact Matthew ...

responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate … outcomes. Skills & Experience 2-4 years experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

Director of Application Operations to enhance their application support strategy. The successful candidate will be responsible for improving ITIL processes, re-engineering Jira Service Management workflows, and ensuring high-quality service delivery. Ideal candidates will have strong leadership skills, expertise in application operations, and a solid understanding ...

coordinate a global infrastructure engineering function Heavy involvement in process improvement, automation, and tooling Partner with engineering and platform teams to improve observability, self-service, and incident response capabilities Remain hands-on with troubleshooting, outage management, and critical production incidents Mentor and develop engineers across multiple regions within … Previous experience leading infrastructure, platform, or production support teams Excellent understanding of CI/CD, automation, orchestration, and modern infrastructure tooling Experience with configuration management and automation tools such as Ansible, Puppet, or Chef Strong networking fundamentals including TCP/IP, multicast, NTP/PTP, and packet-level troubleshooting ...

Unix estates Drive root cause analysis for recurring issues and implement long-term corrective actions Assess and execute change in line with ITIL-aligned service management Support enterprise toolsets and services that run across Unix/Linux environments Collaborate with internal teams and third parties/suppliers ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

Identity & Access Management (IAM) Specialist Salary: £70,000 £75,000 + Benefits Location: London (Hybrid 3 days onsite) Type: Permanent The Opportunity At 167 Solutions , we are partnering with a globally recognised, enterprise organisation to hire an experienced IAM Specialist on a permanent basis. This is a key hire … Workforce Identity AWS IAM Design and implement joinermoverleaver (JML) lifecycle processes integrated with HR systems (HiBob or similar) Drive automation across provisioning and access management Enforce least privilege and zero-trust security principles Support and troubleshoot: SSO/MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance ...

technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house … support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions ...

technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house … support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions ...

technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house … support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions ...

Your role The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data … This role will participate in the full continuous (24x7) Call Out team together with the other Technicians. What you'll do Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests. Assist in the implementation of technical projects and support activities, including ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Landscape Enterprise LAN/… highly desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large‐scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACIs strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology … Code - desirable What Were Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI's strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We're Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

support to the business, responding to queries and issues via phone and email. Assist the Acturis Support Lead in delivering a high-quality support service aligned to business priorities and SLAs. Liaise with third-party suppliers, including Acturis, to ensure incidents, defects, and change requests are progressed and resolved … these into the Acturis change and governance process. Principal Accountabilities Timely and accurate resolution of Acturis-related business queries and issues. Adherence to agreed service levels and operational priorities. Compliance with Acturis Change Board controls, governance, and documentation standards. High levels of accuracy and attention to detail, with minimal ...

members to ensure the effective implementation and integration of software and solutions Respond quickly and effectively to ongoing client queries and requests Utilize stakeholder management strategies, and develop winning value propositions for products and services that align to account priorities Establish and develop relationships with key executive influencers … anticipate key developments and provide relevant solutions Ensure high post-sales customer satisfaction with a proactive service strategy that enables repeat business and value realization Required travel of up to 30% Required profile Bachelor degree in business, marketing or related field 6+ years of sales and/or account ...

that enables key projects to be initiated and actively managed Working with key stakeholders to understand inflight and emerging changes The day to day management of key programmes being the ‘voice of the business’ into them Monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely … Operating within and assist in maturing the Change Minimum Standards Understanding the inflight and upcoming changes in key business area(s) Day to day management of the programme(s) Being the voice of business into the programme(s) Plan and design ‘outcome focused’ programmes, monitoring progress against agreed parameters ...

that enables key projects to be initiated and actively managed Working with key stakeholders to understand inflight and emerging changes The day to day management of key programmes being the ‘voice of the business’ into them Monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely … Operating within and assist in maturing the Change Minimum Standards Understanding the inflight and upcoming changes in key business area(s) Day to day management of the programme(s) Being the voice of business into the programme(s) Plan and design ‘outcome focused’ programmes, monitoring progress against agreed parameters ...

Required Qualifications Bachelors degree in IT, Engineering, or related field. 15+ years of experience in Field Service Management or ERP projects, with a focus on planning and scheduling optimization. Strong hands-on experience with IFS PSO. Proven experience in at least one IFS PSO implementation or migration. Expertise … scheduling algorithms, resource optimization, and business process mapping. Excellent problem-solving, communication, and stakeholder management skills Role Summary We are seeking an experienced IFS PSO Solution Architect to drive the Planning and Scheduling Optimization workstream for a migration from ClickSoftware (Click) to IFS FSM Cloud. You will be responsible ...

services group in the HE sector, and we are growing our team’s capability in AI, experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering … designing and governing large‐scale data and integration solutions across analytics and operational systems. Deep understanding of data governance, including data quality, metadata management, stewardship, and architectural assurance. Experience designing API‐led and event‐driven integration architectures. Practical experience architecting AI‐enabled data solutions, with an understanding of responsible ...