126 to 150 of 344 Service Management Jobs in London

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.Job PurposeThe Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation of the enterprise infrastructure … resilient, and high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance.The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated ...

reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive … less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. ...

world-leading Time & Frequency departmentis seeking a Service Operations Lead . This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure. Backed by agovernment investment of £180 millionin theNational Timing Centre (NTC) programme, we are developing a world … recruit and inspire a team of specialists to deliver against KPIs and SLAs. This is a unique opportunity to shape a critical national service and drive innovation in timing technology. Drive strategy and collaboration with NTC leadership, scientists, and engineers. Recruit and develop a high-performing team across science ...

Service Desk Team Leader Up to £50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office/2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team ...

integrated cloud environments.Cross-Functional Collaboration: Collaborate closely with other teams – including IT Infrastructure & Operations, Oracle Database Administrators, Software Solutions developers, Business Analysts, and Project Management – to plan and execute PM2PA data-related projects. Act as the bridge between technical teams and business stakeholders for all matters related to PM2PA … architecture. The ideal candidate has worked with multiple EBS functional areas – for example, Oracle Financials (GL, AP, AR), Project Billing and Costing, Human Capital Management – and understands their underlying data structures and interdependencies. You should be familiar with the EBS schema, concurrent processing, and EBS configuration from a data ...

processing, generative and agentic AI, from initiation through to handover. Oversee integration of AI capabilities into existing enterprise systems (ERP, CRM, cloud platforms, infrastructure management platforms etc.), managing scope, timeline and quality. Break down AI features into sprints and milestones, managing delivery cadence and tracking velocity, quality and technical … APIs and cloud infrastructure, working closely with ML engineers and platform teams. Experience At least 12 years IT industry experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services Experience in working in a collaborative environment Ability to articulate ...

user technology function.DES is responsible for delivering secure, resilient and scalable technology capabilities across the enterprise, including Infrastructure, Cloud, Network, Security Operations, Service Management and Digital Workplace services. Within DES, the Client Services function is responsible for delivering modern workplace technologies that enable secure communication, collaboration and productivity … collaboration services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Teams Phone and associated collaboration technologies. You will drive platform modernisation, cloud transformation and service optimisation while ensuring high levels of availability, security and user experience.Working closely with senior stakeholders across Technology, Cyber Security, Enterprise Architecture, Risk, Compliance ...

Group Professional Services business, this new position Resourcing Business Partner will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will partner with the UK business, using Resource Management best practice to capture demand and deliver resourcing solutions that … customers and deliver the right commercial outcomes for GPS. So, who are we? Group Professional Services encompasses our Engineering, Consultancy and Project Management practices together with our growing Business Solutions portfolio and nearshore/offshore centres. We are made of up of over 4,200 skilled practitioners with deep ...

solutions. Reporting to the Senior Director of Corporate Functions, this role partners closely with HR and Legal leaders to drive targeted transformation across workforce management, employee experience, compliance, and legal operations—unlocking efficiency, improving service delivery, and ensuring regulatory adherence. This role provides both strategic input and hands … support HR and Legal processes. It owns and evolves platforms that enable core processes such as Hire to Retire, workforce administration, case and matter management, contract lifecycle management, and compliance reporting. The role ensures these systems are reliable, user-centric, secure, and aligned with global standards and business ...

enabled and automation‐first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational … portfolio. Establish and reinforce resilience, recoverability, and sustainability as non‐negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity ...

training and act as the go-to SAP subject matter expert. Work with stakeholders to identify and implement process improvements. Support incident, change, and service management activities. Collaborate with Finance, Manufacturing, Supply Chain, and IT teams. Essential Experience Strong SAP R/3 experience, particularly FI/… integration with PP, MM, and SD modules. SAP experience within manufacturing and supply chain environments. Proven experience analysing GPD issues. Strong stakeholder management, problem-solving, and communication skills. Relevant Finance qualifications. Due to the security requirements and nature of this role, applications can only be considered from British nationals ...

doing: Managing Atlassian applications including Jira, Confluence, Bitbucket, and Bamboo Upgrading, migrating, and consolidating Atlassian instances Performing technical assessments and health checks Configuring Jira Service Management, including queues, SLAs, and automation Developing integrations via API and scripting for CI/CD automation Collaborating with stakeholders to define workflows … Atlassian marketplace tools Atlassian technical migration certifications and accreditation Strong knowledge of Atlassian administration, including Jira and Confluence Experience with Bitbucket, Bamboo, and Jira Service Management configuration API, scripting, and CI/CD automation skills Ability to communicate effectively across all levels of the organisation Familiarity with Agile ...

Azure, Fabric, Power Platform, security or data certifications.Experience integrating AI into enterprise systems of record such as CRM, ERP, HR, finance, risk, policy, document management, workflow and service management platforms.Experience in banking, insurance, wealth management, asset management, capital markets, payments, risk, compliance, finance or operations … knowledge work and AI-enabled productivity.Copilot Studio for custom agents, agent flows, connectors, tools, triggers and human review steps.Azure AI Foundry and Azure OpenAI Service for enterprise AI applications, agents, model access, evaluation and monitoring.High-level understanding of Microsoft Fabric for data products, analytics, OneLake, AI grounding and governed ...

Decisive Point is seeking a skilled Solutions Engineer to shape Asana Service Management for IT teams. In London, you will partner closely with Account Executives, leading technical validation and translating customer needs into actionable solutions. With a hybrid schedule, you will work on improvements in service delivery ...

enabled and automation-first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational … portfolio. Establish and reinforce resilience, recoverability, and sustainability as non-negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity ...

equally comfortable at both ends of that day. What you will own Delivery and governance Own the delivery plan for evolving the performance and service management framework, including a SharePoint site build, extended Jira Align reporting, and integration of budget and finance data currently held in Excel … keep the trackers current Pull, sanity check and reconcile the data behind the metrics before it goes anywhere near leadership Vendor and stakeholder management Act as Leadership's point of coordination with vendor account managers on performance and service management matters Hold vendors to agreed SLAs through ...

Support administration and maintenance of BMC Helix ITAM and CMDB platforms across enterprise retail environments. Maintain accurate configuration item (CI) data, asset relationships and service mappings aligned. Develop and enhance automated workflows using Flow Designer to improve operational efficiency and service delivery. Collaborate with infrastructure, cloud, application … activities to improve asset and configuration accuracy. Support onboarding of applications, infrastructure components, and business services into CMDB and ITAM platforms. Assist in implementing service management best practices, governance controls, and process improvements aligned with ITIL standards. Troubleshoot platform, integration, and workflow issues related to BMC Helix ITAM ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. TPBN1_UKTJ ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

international communications approach focused on positive change managementA senior role, that plays a pivotal part in leading brand, identity, communication, engagement and stakeholder management to drive transformation across MUFG business linesKEY RESPONSIBILITIESAccountable for defining, creating and implementing the Digital Engineering Services and Solutions communications strategy, with a strong emphasis … coherent messagingOwn , create and establish key department branding to form and evolve department identityLead establishment and communication standards and governance across the Digital Engineering Service and Solutions department, enforcing communication standards, framework and approval processes across the departmentEnsure alignment with enterprise communications and branding guidelinesDrive change adoption and engagement ...

based automation, and AI-driven RAN self-optimisation.**Key Responsibilities** • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

integrations, data models, and control evidence for safe, observable changes. You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB capabilities with #J-18808-Ljbffr ...

Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US. … training videos. Key Words Delivery Manager Partner Enablement Implementation Lead SaaS Technical Software Professional Services Training Programs Certification Customer Success System Integrators Managed Service Providers #J-18808-Ljbffr ...

Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US.KEY DUTIES …/Implementation Lead/SaaS/Technical Software/Professional Services/Training Programs/Certification/Customer Success/System Integrators/Managed Service Providers ...

efficiently to maximise productivity and customer satisfaction. Working closely with the operations team, you'll lead the helpdesk function, oversee scheduling and continuously improve service delivery within a business where your contribution will be recognised. This growing facilities maintenance specialist delivers electrical, plumbing, drainage and building fabric services across … commercial environments including retail, healthcare, education and hospitality. With a strong reputation for delivering a high-quality service, they continue to secure new contracts and build long-term client relationships. As the business grows, they are investing in their operations team and are looking for a Helpdesk Manager ...