126 to 150 of 561 Service Management Jobs in London

monitor all budgetary requirements to support short to long-term business visionAssess and ensure business demand aligns with investment plans & Technology StrategySupport the management of Technology– business relationship; represent Technology in business discussions and ensure necessary technology capabilities required by the business are developedEnsure that the Technology mission statement … process transformation or optimisationBring experience with protective security applications including access control, CCTV, intruder detection and PSIMDemonstrate extensive experience of Agile project or programme management and DevOpsEvidence people management experience across a wide range of capability levels including local and remote teamsDemonstrate capability in IT service management ...

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP + 10% Bonus Job responsibilities: L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents … correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause ...

technology issues across the business. This role provides operational leadership to the IT Support team, acting as a senior technical escalation point while ensuring service excellence, process compliance, and continuous improvement initiatives are successfully delivered. Working closely with IT management, business stakeholders, and technology teams, the IT Support … Team Lead manages support operations, monitors service performance, coaches and develops team members, and ensures support services align with business needs and service level commitments. The role combines technical expertise, people leadership, customer service excellence, and operational management to deliver dependable workplace technology services. Location: Milton ...

estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well … business is headquartered in London, with over 1300 specialists throughout 16 offices across the UK and Ireland. Job Description Reports to: IT Service Delivery Manager UK and Ireland Department: EMEA Technology Solutions Location: London To provide a professional on-site Second Line Deskside IT support service ...

Duty Operations Manager to join the Services team at Hitachi Rail. In this role, you will oversee live Network Operations, ensuring continuity of service for Connect contract end users. Leading a team of Network Analysts, Rapid Response Technicians, and Service Desk Operators, you will be responsible for driving … operational performance, incident management, and fault resolution activities. Success in the role will be driven by your ability to proactively manage incidents in real time, minimise service disruption, and deliver effective fault mitigation across the network, delighting our customer and leading with safety at all times This position ...

recoverable and supportable. The role will provide deep technical expertise across Microsoft SQL Server while working closely with Infrastructure, Application, Actuarial, Data, Security, Architecture, Service Management and enterprise Pacific Life teams. The successful candidate will also define and develop the future operating model for database services across … Microsoft SQL Server and supporting PostgreSQL environments taking accountable for its health, stability, performance, resilience, security and lifecycle, while continuing to mature the SQL service and Target Operating Model. Define, maintain and govern SQL engineering standards covering builds, configuration, database design, storage, security, resilience, backup, monitoring and support, establishing ...

their London head office, close to Goodge Street Station. You will be the permanent on-site engineer for the office, resolving escalated incidents and service requests, supporting staff in person and remotely and keeping devices and asset records accurate. You will work alongside a rotating First Line colleague … consistent point of continuity on site. Day-to-day direction will come from the client's IT Service Management lead. Key Responsibilities: Follow agreed handover standards and templates to ensure continuity of support, effective knowledge transfer and seamless transition of work between engineers and support teams Provide face ...

engagements. As a ServiceNow Lead Developer, you will: Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities. Translate architectural designs and functional requirements into scalable technical solutions. Design and develop complex workflows … JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks. Experience delivering enterprise-scale ServiceNow implementations. Strong understanding of platform architecture and integration patterns. Excellent stakeholder management and communication skills. Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience ...

world. Every day, millions of passengers rely on technology delivered by SITA, often without ever knowing we're there.At Heathrow Airport, our Radio & Cellular Service Operations team supports one of the UK's largest and most complex operational communications environments. Our services underpin airport operations, emergency response, engineering teams … complex technical issues while helping shape the future direction of operational communications at Heathrow.This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable ...

teams and suppliers to keep critical services running when disruption strikes. We're looking for a Business Continuity & Disaster Recovery Manager to join our Service Management team at Elexon on a permanent basis. In this role, you'll take ownership of Elexon’s technology business continuity and disaster …/DR framework, coordinate recovery planning and testing, and ensure suppliers are prepared to meet agreed recovery objectives. You'll work closely with Technology, Service Owners, Information Security and senior stakeholders to strengthen operational resilience across Elexon. This is an opportunity for an experienced continuity and recovery professional ...

Title: IT Service ManagerLocation: Bristol, GloucestershireCompensation: Competitive + BenefitsRole Type: Full time/Permanent Role ID: SF74843Shape the future of aviation technology while delivering services that keep critical operations runningAt Babcock, we’re working to create a safe and secure world, together. If you join us, you can play … your part as an IT Service Manager at The Bristol Technology Centre, near Bristol, Gloucestershire.The roleAs an IT Service Manager, you'll be the single point of accountability for end-to-end IT service delivery to a key aviation customer. This is a highly visible, customer-facing ...

proportionate, risk-based compliance rather than process for its own sake. * Support the continued development and adoption of change within Halo and other relevant service management tooling, including workflow, reporting and automation opportunities. * Monitor change outcomes and complete post-implementation reviews where required, ensuring failed or problematic changes … result in clear learning, ownership and follow-up actions. IT Change Analyst Knowledge, Sills and Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem ...

years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.IT Infrastructure Core Service ManagerThis role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises and cloud … infrastructure, with proactive monitoring, automation and lifecycle management.Manage the outsourced managed service provider (MSP) delivering core infrastructure and cloud services, including cloud platforms, data centre hosting, compute, storage, virtualisation, identity, networking, monitoring, backup and recovery. Retain internal ownership of service outcomes, priorities, risks and escalations; use technical expertise ...

equipment. Support the administration and maintenance of Microsoft 365 services, including Exchange Online, Teams, SharePoint and Intune. Assist with user identity and access management, including password resets, multi‐factor authentication (MFA) and security permissions. Support basic network troubleshooting, connectivity issues and IT infrastructure maintenance. Maintain accurate IT asset inventories … Technology team on IT improvements, infrastructure changes and technology projects. Required Skills and Experience At least 6 months of practical experience in IT support, service desk or a similar technical role. Internships and relevant work experience will also be considered. Good working knowledge of Windows operating systems and Microsoft ...

ITSM Analyst, ITIL, ServiceNow, PageDuty, Progression We're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment. Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including ServiceNow, PagerDuty and Power … helping improve automation, reporting, service visibility and operational efficiency. The role: Supporting and administering ServiceNow and PagerDuty platforms Building dashboards, reports and KPI metrics using Power BI and ServiceNow Supporting workflow automation and system integrations Managing user access, permissions and platform configuration Analysing service data to identify trends ...

Product Marketing Manager, AI & Automation Full-time Compensation: from GBP 66,000 - yearly TOPdesk has spent 30 years helping service teams work better - starting in IT service management and growing into enterprise service management, raising an investment of approximately €200 million from investment firm … positioning and messaging for AI & Automation, grounded in customer problems and outcomes Translate product capabilities (agents, automation, knowledge) into language that IT leaders and service managers understand Lead go-to-market for AI launches: launch briefs, messaging, demos, and enablement, working with Product, Sales, and Marketing Partner with Product ...

teams are the driving force behind the firm's success. Bringing together experts across People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management, we provide the technology, infrastructure and support that enable our people to deliver outstanding service to clients. The IT Service Delivery team … have reliable, secure and effective technology solutions to support their day-to-day work. About the role We are looking for a customer-focused Service Delivery Consultant to join our IT Service Delivery team in London. This is a highly visible, onsite role providing Level 2 technical support ...

help keep the technology behind Global's digital advertising estate reliable, resilient and ready to evolve. Reporting to the Head of Outdoor Digital Service Management, you will support infrastructure across the UK and Ireland, including London's TfL travel network. Key Responsibilities Develop digital infrastructure: Document existing capabilities … Support operational teams: Provide technical expertise to first‐line teams, particularly during live incidents and deployments, and maintain clear, useful documentation that supports effective service delivery. Deliver out‐of‐hours works: Take technical responsibility for planned installations and operational activities, including regular overnight work, ensuring delivery is safe, correct ...

specified Full-time Senior Operations Job Description Service Architect Main purpose of the job The main purpose of a Telefónica Tech Service Architect will: support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery … Policing services act as the primary service design & architecture interface between the customer and Telefónica Tech. work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery. act as a subject ...

Reply is seeking an ambitious Service Management Consultant to help clients redesign how technology services are delivered and managed. You will work across strategy, advisory, solution design and delivery, transforming IT operations while developing propositions in AI value management and intelligent automation. You will lead workshops, collaborate … with senior stakeholders, and shape next-generation service management using platforms like ServiceNow, BMC Helix and Jira Service Management. #J-18808-Ljbffr ...

Full-time Compensation: from GBP 70,000 - yearly Company Description TOPdesk is an international service management software company with around 700 employees in 8 countries and 5,000 customers worldwide. For our team in the UK, we're looking for a Senior Channel Partner Acquisition Specialist (UK) focused … marketing, and opportunity development Qualifications Bachelor's degree or higher highly preferred Extensive experience (approx. 5-7+ years) in channel sales, partner management, or B2B sales within the SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience ...

reliable, secure and cost-effective operation of cloud services across AWS and Azure. The role combines DevOps, site reliability engineering and operational service management practices to automate delivery, maintain infrastructure as code, improve observability, manage cloud compliance and support resilient services across non-production and production environments.The position … troubleshoots incidents and service issues, coordinates and implements controlled changes, supports deployments and platform remediation, and works collaboratively with application, engineering, security, networking, FinOps and service management teams. Responsibilities include AWS account and resource administration, identity and access key lifecycle activities, infrastructure tagging and cost analysis, security ...

collaboration tools, video conferencing systems, network connectivity and remote-access technologies. The engineer will receive and respond to support requests through telephone calls, email, service tickets and dispatched onsite requests. Responsibilities include diagnosing and resolving hardware, software and application issues, documenting troubleshooting activities, escalating incidents where appropriate, and ensuring … that all requests are progressed and resolved within agreed Service Level Agreements (SLAs). The successful candidate will act as an important interface between the customer, Service Desk and specialist resolver teams. The role requires strong technical capability, professional customer engagement, clear communication, personal accountability and a strong ...

NegotiableBristol, England Permanent Are you an organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.This … fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.What you'll be doing:Coordinating network service requests, incidents and changes across multiple stakeholdersMonitoring service ...

Accenture in London/Manchester is seeking a Service Management Consultant to shape and deliver end-to-end service management solutions. You will work across the lifecycle—from strategy to design, delivery and continual improvement—ensuring IT services align with business goals and drive value. … role requires ITIL certifications, SIAM expertise, and hands-on ITSM tool experience, with a focus on CMDB and service catalogue design. #J-18808-Ljbffr ...