101 to 125 of 332 Service Management Jobs in London

seeking an experienced hire to oversee day-to-day technology operations across a modern Microsoft environment. This is a senior operational role focused on service ownership, supplier management and stakeholder engagement rather than hands-on technical administration. Working across Technology, Risk, Compliance, Data and Change functions, you will … within a dynamic organisation undergoing continued transformation. Key Responsibilities Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services. Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis ...

office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users. If you’re a motivated IT professional with a strong User-service ethos and a passion for solving problems … incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.Support system outages ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? ð Join our Digital … edge.You will have opportunity to:Analyse end-to-end operations for business resilience.You will work with a broader approach, moving beyond traditional business continuity management in today's organisations.Your role will involve critically assessing resilience in all vulnerable areas of the organization.We are seeking adaptable consultants who can handle ...

Greater London 90000 - 95000 per annum PermanentHead of IT Service ImprovementLondon | Hybrid (Flexible Office Attendance)Up to 95,000 + Generous Non-Contributory Pension + Excellent Holiday2-Year Fixed Term ContractWe’re supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head … Service Improvement to join on a two-year fixed-term contract.Reporting to the Director of Information Services, you’ll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.You ...

strategy, driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights.DTS Platform & Tools – Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve … cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle.Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation.Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security ...

improve operational efficiency.Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations.Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required.Required Experience & SkillsActive SC ClearanceDemonstrable experience administering … DHCP, and Group Policy.Experience with PowerShell scripting and automation.Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V.Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices.Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills.Familiarity with Microsoft ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges … identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support documentation, user guides and operational procedures. Support Microsoft ...

driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. DTS Platform & Tools – Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve … cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application ...

operations through intelligent observability, event correlation, anomaly detection, predictive insights, and automation. They partner with AIOps vendors, IT Operations, infrastructure, platform engineering, SRE, service management, and application teams to reduce operational noise, improve service reliability, and accelerate incident response across a complex enterprise environment. Responsibilities Execute … model, and adoption plan across the organization. Build scalable observability and automation capabilities and lead cross‐functional teams to improve reliability, operational efficiency, and service outcomes. Execute the enterprise AIOps roadmap, aligning delivery plans and priorities with reliability goals, operational maturity, and business outcomes. Lead cross‐functional collaboration across ...

Wharf & 1 day WFH Need to have construction experience Main Responsibilities Act as the primary contact for the IT Department regarding EUC asset lifecycle management - covering provisioning, deployment, maintenance, recycling, redeployment and retirement of laptops, tablets and mobile phones. Complete the physical device lifecycle: provision new hardware, securely wipe … redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee ...

foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace … identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control. What you will do Leads engineering and operational delivery across M365, Azure, GCP, Windows, and VDI platforms, ensuring services, tooling, and integrations are secure , resilient , scalable ...

well known university is seeking to recruit a Vendor Management OfficeLead contract role as part of a large transformation programme to start asap paying £650/day outside IR35 for an initial 6 month contract with the opportunity to extend. Role Purpose The VMO Lead is responsible for designing … building and mobilising the Vendor Management Office that will govern the university's relationship with its strategic Managed Service Provider (MSP), and for handing over a fully operational function to permanent leadership at the end of the engagement. This is a build role rather than a run role. ...

Technology Resilience and Production Operations, Director is accountable for defining and executing the Technology Resilience and Production Operations strategy to strengthen MUFG’s technological service stability, mitigating risks to business continuity whilst handling the complexities of the business landscapeThe role holder and will work collaboratively with colleagues in EMEA … Operations will strengthen the resiliency and control landscape through the automation of embedded controls and with an agile approach to delivering resilience enhancements, improving service stability and security, increasing velocity and speed with the ability to commoditise on a global scaleThe role holder will heighten customer satisfaction through ...

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview … workplace systems, working closely with infrastructure and security teams Manage lifecycle of assets, including standards, procurement, deployment, and refresh cycles Lead incident and problem management for end-user services, driving root cause analysis and service improvement Work with the technical Team Managers to coordinate cross-functional teams ...

ITAM Architect (IT Asset Management (ITAM) Architect) 2 months with possible extentions Remote £580 per day Role Purpose The ITAM Architect is responsible for defining, designing, and governing the enterprise IT Asset Management strategy, architecture, processes, and tooling. The role ensures effective management of hardware, software, cloud … efficiency, and business transformation initiatives. The ITAM Architect serves as the technical authority for ITAM solutions and works closely with Infrastructure, Security, Procurement, Finance, Service Management, and Technology teams to establish a sustainable and scalable asset management capability. The role commonly includes responsibility for ServiceNow ...

track.Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.Role Overview:We are looking … operation of workplace systems, working closely with infrastructure and security teamsManage lifecycle of assets, including standards, procurement, deployment, and refresh cyclesLead incident and problem management for end-user services, driving root cause analysis and service improvementWork with the technical Team Managers to coordinate cross-functional teams and matrix ...

week, Tuesday to Thursday) Rate: £500 per day Contract: Initial 10 weeks IR35: Outside IR35 Start: ASAP Key Responsibilities Deliver multiple concurrent IT service, operational resilience and cybersecurity projects. Produce and manage project plans, RAID logs, milestone trackers and governance documentation. Drive project delivery from initiation through to completion … escalations. Coordinate technical teams, business stakeholders and third party suppliers. Facilitate workshops, sprint planning sessions, governance meetings and project reviews. Support improvements across IT Service Management, operational performance and customer experience. Ensure projects are delivered on time, within budget and to agreed quality standards. Develop implementation plans, operational ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.Job PurposeThe Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation of the enterprise infrastructure … resilient, and high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance.The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated ...

reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive … less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. ...

world-leading Time & Frequency departmentis seeking a Service Operations Lead . This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure. Backed by agovernment investment of £180 millionin theNational Timing Centre (NTC) programme, we are developing a world … recruit and inspire a team of specialists to deliver against KPIs and SLAs. This is a unique opportunity to shape a critical national service and drive innovation in timing technology. Drive strategy and collaboration with NTC leadership, scientists, and engineers. Recruit and develop a high-performing team across science ...

Service Desk Team Leader Up to £50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office/2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team ...

integrated cloud environments.Cross-Functional Collaboration: Collaborate closely with other teams – including IT Infrastructure & Operations, Oracle Database Administrators, Software Solutions developers, Business Analysts, and Project Management – to plan and execute PM2PA data-related projects. Act as the bridge between technical teams and business stakeholders for all matters related to PM2PA … architecture. The ideal candidate has worked with multiple EBS functional areas – for example, Oracle Financials (GL, AP, AR), Project Billing and Costing, Human Capital Management – and understands their underlying data structures and interdependencies. You should be familiar with the EBS schema, concurrent processing, and EBS configuration from a data ...