101 to 125 of 128 Service Management Jobs in London

Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about … independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative ...

Director – Cloud Migration Company : Albany Beck Location : London – Hybrid Engagement Type : Permanent Client Industry : London Market Insurance About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help … outcomes. Manage third-party suppliers and implementation partners, ensuring performance against contractual and delivery commitments. Ensure alignment across architecture, engineering, cyber security, infrastructure, operations, service management and business teams. Maintain strong control over programme finances, including budgeting, forecasting, resource planning and supplier spend. Ensure cloud security, regulatory, resilience ...

large organisation delivering critical digital services. This hands-on role focuses on Azure DevOps administration, Azure cloud support, Power Platform technologies, and the management of cloud-based Microsoft services within a complex enterprise environment. Key Responsibilities Administer and support Azure DevOps including repositories, pipelines, agents, releases, and environments. Build … cloud environments. Strong problem-solving and stakeholder engagement skills. Desirable Experience within large enterprise or regulated environments. Microsoft 365 administration experience. Knowledge of ITIL service management practices. Candidate Profile You will be a technically strong Azure DevOps professional with experience supporting Azure cloud services, DevOps tooling, and Microsoft ...

Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career ...

that embeds security awareness and resilience.### 2. Governance, Risk & Compliance• Own cyber policies and standards; ensure consistent adoption across OpCos.• Lead Group Cyber Risk Management in line with enterprise risk frameworks.• Ensure compliance with GDPR, NIS2, PCI-DSS and emerging regulations.### 3. Performance, Insight & Reporting• Establish KPIs, dashboards … insights and reporting to CIO, Audit Committee and Board.• Ensure timely reporting from SOC, Governance, Assurance and Performance teams.### 4. Security Operations, Incident & Crisis Management• Provide oversight of SOC, CTI, CIRT and SOAR.• Lead high-impact incident response and crisis communications.• Ensure cyber resilience, continuity and recovery practices.### 5. ...

change, enabling adoption of new tools and empowering colleagues across the business to embrace better ways of working. About the role Reporting to the Service Delivery Lead (Digital Workplace), you’ll provide first-line cloud support across Reed’s Microsoft-based environment. You’ll handle incidents, service requests … Workplace, ensuring a high-quality user experience and measurable business impact. Key responsibilities Act as the first point of contact for IT support via service management tools, email and phone Triage and resolve incidents using knowledge base resources and FAQs Coordinate with internal and external resolver groups ...

across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible) Develop and review production-grade code to support automation initiatives Support incident management and on-call processes, ensuring production stability Contribute to post-incident reviews, embedding SRE principles to reduce risk Requirements Demonstrable experience …/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise service management frameworks Relevant certifications (e.g. AWS, Terraform) Why Apply Opportunity to shape cloud reliability strategy in a large-scale environment Work with modern ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle click apply for full job details ...

Extendable based on Project & Performance] About the Ro leWe are looking for a ServiceNow ITSM Designer to support the design and optimization of IT service management processes. The role involves working with business and technical teams to create scalable and efficient workflows within ServiceNo w. Responsibilit iesDesign ITSM … workflows (Incident, Problem, Change, Request) in Service NowGather requirements and translate them into functional desi gnsCreate process flows, documentation, and solution design artifa ctsCollaborate with developers for implementation and enhanceme ntsIdentify opportunities to improve process efficie ncy Qualificat ionsExperience with ServiceNow ITSM mod ules Required S killsStrong understanding ...

build and implement platform changes ServiceNow Developer - The Skills You'll Need to Succeed: Strong ServiceNow development experience Hands-on development experience on the Service Portal Strong technical background using web technologies (specifically HTML, AngularJS, Bootstrap, CSS, JavaScript, JSON, HTTP, REST/SOAP) ServiceNow integration experience ServiceNow Customer Service Management experience desirable (CIS-CSM certification ideal) ServiceNow Certified Application Developer (CAD) Working within an Agile/SAFe environment Experience working with Jira and Confluence Experience in working in an agile work environment, Scrum or SAFe framework Please follow us on Linkedin: people-first-team-japan We would ...

their Atlassian investment. What you'll do Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Identify and promote … opportunities for service and product expansion within a client’s organization Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian ...

ITTRP Pvt Ltd is seeking an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The ideal candidate will oversee strategic program delivery while managing cross-functional teams to ensure operational excellence. Responsibilities include managing end-to-end delivery programs, collaborating with stakeholders … driving process improvements to align with business objectives. Applicants should have a Bachelor’s degree and 5+ years in IT service delivery or program management. #J-18808-Ljbffr ...

ability to engage with internal teams and customers, managing expectations, deadlines, and key deliverables. Strong experience across AWS ecosystem including CloudFormation, Server Migration Service, Redshift, CloudFront, Config, CodePipeline, Terraform, GitHub, and cloud infrastructure design. Excellent presentation and communication skills, with the ability to convey complex technical concepts to both … technical stakeholders. Proven ability to work independently and within teams to deliver against tight timelines in fast-paced project environments. AWS certifications, service management background, and experience collaborating with offshore teams. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business ...

focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our Digital Sales and Service Proposition. The role will report into the Insurance Domain Consulting Lead for Europe, there will be a dotted reporting line for Programme purposes … being recruited for. Key Responsibilities: Act as domain lead consultant across a series of projects and workstreams across various initiatives in the Sales & Service activities for a major Savings & Retirement business within the UK Life & Pensions sector. Act as a subject matter expert (from a UK Savings & Investments operations ...

terms of driving change to test approaches, including the introduction of new suppliers whilst delivery is in progress Extensive experience in IT Testing & Service management or application support, preferably in financial services or payments Strong knowledge of Payments, SWIFT, ISO 20022 messaging, and real-time payment systems Previous ...

taking companies to the next level. Key Requirements: Good presentation skills with ability to create and deliver compelling propositions. Previous experience with Account Management is a must-have; responsibility for accounts with portfolios worth $10m+. Experience of selling outcome-based services/solutions. Demonstrated success in planning and controlling … will neutralize competitive influence on the customer’s buying decisions. Additional/Preferred Requirements: Good knowledge of Capital Markets Knowledge of infrastructure optimization and management Qualifications Bachelor’s Degree Engineering/Computer Science or equivalent PMO or PMI Certified AWS and GCP Certified Leading AI Certificationsstomer service management ...

committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. Duties … software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware Training Firebrand’s sector-leading ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by ... ZIPC1_UKTJ ...

come on board to support one of their customers with an ongoing project. The selected candidate will have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions click apply for full job details ...

auditor is also considered Ideally you will have a baseline knowledge or familiarity across the following areas: IT risks, information security, cyber risk, IT service management, system development practices, IT general controls, application controls, and data concepts. Desirable Skills Progress toward, or completion of, a relevant professional qualification ...

solutions company , powered by over 1,800 professionals . With more than 25 years of experience in digital transformation & engineering, technology consulting, and enterprise service management , we empower our clients to achieve success through a combination of engineering expertise and industry insight . Our strategically located engineering centres ...