26 to 50 of 258 Service Management Jobs in the South East

maintenance of Partnership hardware assets, licensing of software, protection of intellectual property and legal obligations. You will set and and maintain Partnership Asset Management policies, procedures and standards, directing and assuring the Service Integrator against these. You will promote commitment to asset control. Lastly you will initiate assessment … will actively support and partner with these teams during software contract negotiations and vendor disputes. You will be accountable for the Configuration & Asset management process, and take the lead role in setting and ensuring all Configuration & Asset Management standards and goals are applied and met, securing adherence ...

Sales Executive (IT Service Management) Reading - Hybrid (3 On-site, 2 WFH) £40,000 - £50,000 + Commission + Benefits Are you an experienced IT Service Management sales professional looking to join a global leader where you can take ownership of both new business development … clients, and play a key role in expanding a highly respected ITSM solutions portfolio? This is an exciting opportunity to join a market-leading Service Management specialist with a strong reputation for helping organisations improve their IT operations through consultancy, training, support services and technology solutions. You will ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

wellbeing for all. The post holder will be responsible for the provision of a robust Digital Services Assurance function meeting the needs of Digital Service Users and Digital Services Analysts in line with provisions of the Digital Services Service Level Agreement (SLA). The post holder will provide … administrative support for the management of the Trust's digital assets and software licences. Working within agreed procedures and under the direction of the Digital Services Admin Supervisor, they will maintain accurate records, process approved procurement requests and help coordinate equipment and access requirements for new starters, movers ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project Manager & Service Delivery Manager to join their Technology Team. This is a broad … highly visible role, responsible for bringing structure, governance and accountability to the delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focused IT Project Manager & Service Delivery Manager to join their Technology Team. This is a broad … highly visible role, responsible for bringing structure, governance and accountability to the delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with ...

Field Operations Manager to support Engineers in maintaining Jenoptik technologies. Activities may include assisting Engineers with site surveys for new ANPR installations. Undertake field service tasks and maintenance activities i.e., Calibrations, annual maintenance routines, and servicing faulty equipment. Assist in the production of calibration certificates and site-specific data … files. Recording of time and management of work orders within service management tool Understanding documentation of site surveys. Produce weekly timesheets. Assisting when requested to ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated re progress. ...

business-critical IT support function. This role requires a credible, hands‐on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support … function, including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships and escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout ...

exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across the service landscape, maintaining service stability while driving continual service improvement. As the Problem, Incident … impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. You will work closely with technical teams, service partners, stakeholders, and our extensive high-profile client network to minimise service disruption, improve operational resilience, and ensure changes are delivered safely ...

sustainable by building trust in society through innovation. As an Infrastructure Technician you will contribute to this by supporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern. Your role will involve: Event Management: Monitor Notifications and Events generated … automated systems and act as required when particular events/notifications occur. Incident Management: Incident logging, triage and assignment on multiply ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … Contract With A Local Authority Job Purpose The Senior Systems Support Analyst/Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service ...

ITSM Consultant – Halo Chance for an ITSM consultant to join a rapidly expanding, internationally acclaimed IT service management provider at the forefront of AI innovation in the space. ITSM is at the heart of this business, offering the chance to work with household-name, CV-enhancing clients … high-profile service management projects. This is a full lifecycle consultancy role, guiding clients through solution design, configuration, testing, deployment and continual improvement. You’ll combine a strong technical capability with a practical ITSM knowledge, translating business requirements into scalable HaloITSM solutions, advising stakeholders and working closely with ...

POSITION SUMMARY The Service Desk Analyst plays a critical role in providing top-tier technical support to end users, serving as the first point of contact for all IT-related issues. You will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will … directly contribute to high user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. EDUCATION AND EXPERIENCE IT support experience focused on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing systems. Customer service experience: Proven ability to handle ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

solutions that truly matter. About the Role We are looking for an experienced Workday Technical AMS Lead – Financials to lead technical application support, integration management and enhancement delivery for Workday Financials clients. You will take ownership of the technical Application Managed Services (AMS) function, ensuring integrations, reporting, security … related technical components operate reliably and efficiently. You will manage incidents and problems, deliver enhancements, maintain service levels and work closely with finance, IT and third-party stakeholders. The ideal candidate will combine strong hands-on Workday technical expertise with experience in AMS or post-go-live support, service ...

Global IT, manage stakeholder demand, and collaborate with various teams to deliver actionable insights for operations management. This role also involves governing the Global Service Management data product and ensuring alignment with enterprise priorities. Responsibilities: Develop and implement a roadmap and governance framework for IT performance data … analytics, ensuring alignment with stakeholder needs and organizational goals. Manage the Global Service Management data product, focusing on data quality, access, compliance, platform efficiency, cost-effectiveness, and business outcomes. Supervise contracted data and reporting engineers, overseeing workload capacity, delivery quality, and supplier accountability. Establish a transparent process ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact … efficiency and improve customer outcomes. Key Responsibilities Business Analysis & Stakeholder Engagement Lead discovery workshops, requirements gathering sessions, and stakeholder interviews. Work closely with customer service teams, business users, and product owners to understand operational needs and pain points. Translate business requirements into detailed functional specifications, user stories, process maps ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

looking for an experienced Project Manager/Programme Manager to lead the end-to-end transition into a new programme within a complex IT service management environment. This is a senior, delivery-focused role requiring strong programme governance, customer engagement and operational leadership. The successful candidate will take … agreed single source of truth. Establish and maintain appropriate document control, versioning, approval and audit disciplines. What you’ll bring Strong project/programme management skills within complex IT environments. Good knowledge of ITIL, ITSM and service transition practices. Strong planning, RAID management, risk mitigation and issue ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

Cyber Threat Intelligence (CTI) Analyst with Vulnerability Assessment and Vulnerability Management Responsibility Location: Farnborough Clearance - SC to start, DV for role Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide … supports detection, hunting, incident handling, and operational decision-making. Preventive Outcomes: Inform proportionate vulnerability treatment and risk reduction through established VA/VM and service-management processes. 3) Key Responsibilities (Outcome-led) A. Customer -> Sector -> Adversary Intelligence (Targeted CTI Delivery) Build and maintain customer and sector intelligence profiles ...