26 to 50 of 96 Service Management Jobs in the South East

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead (VP) to work … with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before go-live. ...

seeking an experienced Service Desk Manager to lead and modernise a busy IT support function within a charity environment. This role will focus on driving the transition to a more structured, first-line support model, improving processes, and supporting the rollout and optimisation of the Halo ITSM platform. … will play a key role in embedding best practices, improving documentation, and ensuring the Service Desk operates efficiently as a true first-line function, working closely with Infrastructure, Digital, and Project teams. Key Responsibilities Lead, manage, and develop the Service Desk team, ensuring high-quality first-line ...

Reports to: IT Service Desk Manager Location: Hastings (Hybrid Working; occasional multi-site working required) Contract: Permanent Pattern: Full Time (37.5 hours per week, shift rota between 07:00 - 18:00) As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely … stakeholders. What we're looking for: A strong interest in IT and a desire to build a career in technical support or service management Good communication and customer service skills Ability to manage workload and prioritise tasks effectively Proactive and willing-to-learn attitude An interest ...

small, experienced team responsible for supporting secure network infrastructure within a highly secure operational environment. This role offers the opportunity to deliver network administration, service provisioning, technical support, and operational maintenance across critical services. You will work closely with Service Management teams, customer stakeholders, and Managed Service … efficient network operations. The position is ideal for an experienced Network Administrator with strong Juniper networking expertise and a solid understanding of ITIL service management. Network Administrator Responsibilities Monitor network performance and report on the health of network services. Process customer service requests and support the delivery ...

recommendations to support decision-making, investment planning, and risk management. Translate customer needs into product requirements, identifying opportunities for new capabilities, enhancements, and service improvements. Work closely with technical teams to ensure solutions are fit for purpose and aligned with strategic objectives. Lead supplier engagement and relationship management, ensuring critical service providers deliver against agreed performance, compliance, and commercial objectives. Establish and maintain effective supplier governance frameworks, proactively managing performance, risks, issues, and dependencies. Collaborate with Procurement teams throughout the supplier lifecycle, including onboarding, contract management, renewals, performance assurance, and commercial alignment. Operate within established ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Associate Consultant ServiceNow Newbury location, Farnborough location. Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure … regulated environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

confidential chat. My contact details can be found on my LinkedIn profile.This role is suited to candidates currently working in application support, service delivery or production support roles within the London Market or speciality insurance sector, with proven experience managing offshore vendors and owning live insurance platforms (underwriting, claims … document management systems). If you do not have direct insurance exposure, particularly within a Lloyd's or speciality environment, this is unlikely to be the right fit. The role Core Applications Manager taking ownership of a portfolio of business-critical systems supporting underwriting, claims and enterprise document management. ...

technical support to ensure the smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user … senior engineers or third-party vendors where required. Maintain accurate and up-to-date documentation of incidents, solutions, and system configurations. Contribute to service improvement initiatives, automation opportunities, and knowledge base development. Support IT projects and infrastructure changes as required. Job Requirements: Experience in IT support roles, providing both ...

facilities, and critical infrastructure to ensure high availability and operational resilience. Administered and supported Active Directory, Remote Desktop Services (RDS), Azure AD, and identity management solutions, including MFA and federation technologies. Developed and maintained PowerShell automation scripts for provisioning, configuration management, reporting, and operational efficiency. Supported Windows Server … VMware, and Hyper-V environments, ensuring stable and secure infrastructure services. Managed enterprise patching and endpoint management using MECM/SCCM, Intune, and WSUS. Administered cloud access and identity platforms, maintaining secure authentication and access controls across hybrid environments. Coordinated with internal teams, third-party suppliers, and stakeholders ...

support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting … capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance. Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution ...

building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle … Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity ...

Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will … continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

governance, influencing stakeholders and ensuring change is delivered safely with minimal business disruption? This is an opportunity to take real ownership of the Change Management function within a collaborative Service Delivery environment. You will play a key role in maintaining operational stability while enabling business change and continual … Security Clearance, with the potential to be developed to Developed Vetting. What you'll be doing: Own the end-to-end IT Change Management process, ensuring governance is robust and effective. Chair and facilitate Change Advisory Board and Emergency Change Advisory Board meetings. Review, assess and challenge Requests ...

Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow. If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear … desktops, laptops, network equipment, printers, and specialist technology solutions. Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations. Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance. Configure, test ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

build a career in sales? Do you enjoy connecting with people, making calls, and uncovering new business opportunities? If you have an interest in Service Management or IT Services (even if it's from customer service, support, or related experience), this could be the perfect launchpad … outbound prospecting and cold calling in a global market Strong telephone manner, negotiation ability, and natural business sense Ideally some background or exposure to Service Management , IT Services , IT support, or a similar field (but enthusiasm and quick learning are key!) Fluent English with excellent communication skills ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

recruiting for a Service Desk Shift Lead to join a leading organisation on a 6-month fixed-term contract based near Heathrow . This is an excellent opportunity for someone with a strong customer service background and previous supervisory or team leadership experience to lead a small team … seven people within a fast-paced Service Management environment. You'll be responsible for ensuring exceptional customer service, supporting and developing your team, and overseeing the smooth running of each shift. This is an on site role working a 4 days on, 4 days off shift pattern ...

delivery of enterprise IT services across Infrastructure, Networks and End User Computing. This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi-disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service … Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices. Ensure effective delivery of Incident, Request and Problem Management, meeting agreed SLAs and KPIs. Drive continual service improvement across people, processes and technology. Manage operational risks, governance and compliance activities. Support Agile ...