26 to 50 of 123 Service Management Jobs in the South West

data exposure, testing readiness and operational handover. Coordinating authority-side input from functional programmes responsible for Business RBAC, together with security, data, enterprise architecture, service management, testing, internal controls, business change and supplier teams. Defining Authority expectations for RBAC artefacts, including role catalogues, role mapping matrices, segregation … workshops with functional, technical and security stakeholders to clarify role requirements, access patterns and operational support needs. Aligning RBAC design across Finance, HR, Commercial, Service Management, FDI analytics, integrations and approved extensions to avoid role proliferation and inconsistent access patterns. Ensuring coherent RBAC design across all user groups ...

meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve. About the role As Service Desk Manager, you will lead the evolution of a modern, high-performing Service Desk that underpins digital policing across Wiltshire Police. Leveraging automation … services. This is an exciting opportunity to shape how support services are delivered, drive continual improvement and build a culture of innovation, accountability and service excellence that enables the future of Digital, Data and Technology across the Force. What you will be doing Lead and develop a high-performing ...

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. The shift pattern operates on a three-week rotation: Week 1: MondayFriday … receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

established logistics business operating within a fast-paced and evolving environment has partnered with the team at NET Recruit to recruit an experienced IT Service Delivery Manager to join its internal technology function. The organisation is currently entering a significant period of change, with a clear focus on developing … creating more structured and effective ways of working across IT. This is an exciting opportunity for an experienced IT professional to take ownership of service delivery and operational performance while playing an important role in the organisation's wider technology transformation. Working closely with internal stakeholders, technical teams ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst Join us and help keep our people connected We're looking for a talented Service Desk Analyst to join our IT team … provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. This is an excellent opportunity for an experienced IT support professional who enjoys ...

transformation without compromising operational stability or frontline lifesaving services. The OpportunityAs Head of Digital Services, you will be responsible for the strategic leadership, management and assurance of the RNLI's live digital services ("Run").You will hold responsibility for the performance, resilience, security and sustainability of all live services … including application and data support, infrastructure, connectivity, end-user services, service management and operational information security. As a key member of our Leadership Team, you will partner closely with the CDIO and Change leaders to ensure that digital transformation is operationally viable, supportable and sustainable, and that ...

transformation without compromising operational stability or frontline lifesaving services. The Opportunity As Head of Digital Services, you will be responsible for the strategic leadership, management and assurance of the RNLI's live digital services ("Run"). You will hold responsibility for the performance, resilience, security and sustainability … live services, including application and data support, infrastructure, connectivity, end-user services, service management and operational information security. As a key member of our Leadership Team, you will partner closely with the CDIO and Change leaders to ensure that digital transformation is operationally viable, supportable and sustainable ...

YouTube channel to watch the full series and come and discover your potential.Welcome -Thank you for your interest in joining HMRC’s Supplier Management Practice within CDIO. This role sits at the heart of how HMRC delivers major digital services at national scale. As a Grade 6, you will … provide strategic leadership and accountability for supplier management across CDIO, ensuring suppliers deliver value, manage risk effectively and support HMRC priorities.Job descriptionAbout HMRC & CDIO -HMRC is one of the largest and most complex digital organisations in Europe, operating a multi supplier ecosystem supporting platforms, products and services used ...

maintain and support client operating systems and productivity software Provide IT support to end users and assist with site-based IT systems Follow IT Service Management (ITSM) processes, including asset, change, incident, request, problem and project management Respond to IT incidents and service requests while supporting … achievement of service level agreements Participate in troubleshooting and the resolution of larger IT issues Contribute to root cause analysis and problem management activities where required Promote IT standards, policies and best practice to improve user satisfaction and productivity Job Requirements: Experience in IT support, service desk ...

role in maintaining and improving business-critical platforms ensuring they are secure, scalable, and aligned with operational needs. Youll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at our client will see you take the lead in solving customer problems … such as SharePoint, Dynamics, or other business-critical platforms. Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … such as SharePoint, Dynamics, or other business-critical platforms.* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

operations, combining specialist guidance with constructive challenge. The role supports compliance with FCA and PRA operational resilience requirements and helps protect service continuity and positive client outcomes. What you'll be doing Partner with Technology, Cyber Security, Enterprise Architecture, Infrastructure and Service Management teams to embed resilience … guidance and enablement, supporting compliance with internal policies and regulatory requirements. Help teams identify, assess, prioritise and remediate vulnerabilities and risks that could affect service delivery and client outcomes. Provide oversight and constructive challenge, ensuring resilience risks and remediation plans are understood, managed and escalated appropriately. Support Important Business ...

role in maintaining and improving business-critical platforms ensuring they are secure, scalable, and aligned with operational needs. Youll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at our client will see you take the lead in solving customer problems … e.g. SIEM, EDR) that underpin threat detection and response Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives. Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … e.g. SIEM, EDR) that underpin threat detection and response* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.* Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service management ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Associates is seeking an experienced Cloud Service Manager to join a Defence programme in Corsham. The role focuses on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working with suppliers, operations and customers. You will own and improve ITIL service management processes across Incident, Change, Problem and Service Request, drive CSI, support multi-supplier environments and ensure strong governance and #J-18808-Ljbffr ...

capable and customer-focused Technical Support Professional to join the team in Bristol. The successful candidate will manage a queue of technical issues and service requests, investigate reported problems and complete standard change requests in line with documented procedures. You will be responsible for resolving incidents where possible … Strong organisational skills, attention to detail and a structured approach to troubleshooting are essential. Key Responsibilities Manage and prioritise a queue of incidents and service requests using Remedy. Investigate technical issues and identify appropriate resolutions. Complete standard service requests and changes in accordance with documented procedures. Escalate complex ...

experience to provide hands‐on engineering support within a complex, secure enterprise environment. The successful candidate will support the design, deployment, configuration and lifecycle management of enterprise applications across secure environments, covering integration, testing, deployment and ongoing operational support. Key Responsibilities Deploy, configure and support enterprise applications across Windows … application deployment and configuration. Produce technical documentation including LLDs, build guides and operational runbooks . Support system integration, testing and validation. Work with Service Management teams to resolve incidents and service requests. Contribute to automation and standardisation of application deployment processes. Support operational handover and ongoing application ...

Description This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with … customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising ...

needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology … campuses. Provide direction, coaching and support to managers and specialist teams, fostering a collaborative and accountable culture. Oversee the University's support operations, including service performance, governance, prioritisation, escalation routes and knowledge management. Develop and embed a support model that effectively balances remote assistance, regional on-site provision ...

customers business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across technology … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...