151 to 175 of 518 Service Management Jobs in the UK excluding London

live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills. You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform components stable, supportable … continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience. Your Role As a Workday Technical Consultant focused on Workday Integrations ...

lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop internal … business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead ...

Security Incident Management Analyst - MUST HAVE SC CLEARANCE - Inverness or Preston - 6 months+/RATE: £500 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Security Incident Management Analyst. Please note this role is to start end of September/early October. … years Location: Inverness or Preston | 5 days onsite MUST BE PAYE THROUGH UMBRELLA Role Description: About the role you're considering The Security Incident Management Analyst operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management ...

team collaborate directly with external customers to ensure SAS solutions align with and adapt to their evolving business needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes … Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. Build Customer Success Plans based ...

play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference to service performance, this could be an excellent opportunity. What you'll be doing You’ll take ownership of high-impact service incidents from … moment they are identified through to full service restoration. Working alongside technical specialists, suppliers and business stakeholders, you’ll ensure incidents are managed professionally, communications remain clear and everyone stays focused on achieving the best possible outcome. Alongside major incident management, you’ll contribute to the wider Service ...

that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Security Incident Management Analyst (x3 seats) Location: Inverness or Preston | 5 days onsite Duration: 31/03/2027 Must have: Must Be Sc Cleared (Active … Rate: £447 to 483 per day all inc. (PAYE through Umbrella) Role Description: About the role you’re considering The Security Incident Management Analyst operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across ...

improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers … with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture ...

Support Technician Job Purpose To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses. Key Responsibilities Provide high-quality technical support for hardware, software, cloud services … infrastructure across all UKMC campuses. Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services. Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender ...

Head of Service Desk Buckinghamshire | Hybrid working (3 days in the office) | Permanent C£90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We're partnering with a successful and growing technology services … organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You'll be responsible for driving service performance, developing ...

Technology (OT) transformation. This role is ideal for an experienced support engineer with knowledge of telemetry, SCADA, Operational Technology, application support, databases and IT Service Management. You will support business-critical OT and telemetry systems, provide 2nd line application support and work closely with technical teams, project managers, service … systems Perform database configuration in line with established standards Investigate and resolve incidents, problems and technical faults Support BAU implementations, upgrades and service transition activities Liaise with IT service desk and service delivery teams Support project planning through scope, effort and resource estimates Maintain high standards ...

resolve incidents relating to desktops, laptops, applications and associated equipment. Build, install, configure, upgrade and maintain IT equipment and software. Manage incidents and service requests within the IT service management system. Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. Carry out site visits … Active Directory, Windows 11 and Microsoft 365. Experience troubleshooting desktop and laptop hardware, software and peripherals. Knowledge of Citrix, endpoint security and asset management solutions. Strong customer service, communication and problem-solving skills. ITIL Foundation knowledge or equivalent service management experience. Full valid UK driving licence ...

resolve incidents relating to desktops, laptops, applications and associated equipment. Build, install, configure, upgrade and maintain IT equipment and software. Manage incidents and service requests within the IT service management system. Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. Carry out site visits … Active Directory, Windows 11 and Microsoft 365. Experience troubleshooting desktop and laptop hardware, software and peripherals. Knowledge of Citrix, endpoint security and asset management solutions. Strong customer service, communication and problem-solving skills. ITIL Foundation knowledge or equivalent service management experience. Full valid UK driving licence ...

supporting the transformation of healthcare through technology. As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical and IT strategies. You will play … Nottinghamshire and Derbyshire GP practices, and Community Health services. We are committed to ensuring that our customers experience minimal disruption and receive high-quality service that ensures the smooth continuation of care. If you are ready to bring your passion for digital transformation and healthcare to the next level ...

seeking an experienced hire to oversee day-to-day technology operations across a modern Microsoft environment. This is a senior operational role focused on service ownership, supplier management and stakeholder engagement rather than hands-on technical administration. Working across Technology, Risk, Compliance, Data and Change functions, you will … within a dynamic organisation undergoing continued transformation. Key Responsibilities Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services. Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis ...

Operational Acceptance Testing (OAT) Test Lead to lead Operational Acceptance Testing activities across a major UK Central Government programme. Working closely with delivery teams, Service Managers, Operations, Infrastructure, Release Management and business stakeholders, you'll be responsible for ensuring services are operationally ready for transition into live support. … environments and supporting services have been thoroughly validated before go-live. This role is ideal for someone with a strong testing background who understands service transition, operational readiness and quality assurance within complex, business-critical environments. Key Responsibilities Lead the planning, coordination and delivery of Operational Acceptance Testing ...

compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems … retrieval solutions Understanding of Responsible AI, governance and enterprise security considerations Desirable Experience NICE CXone integration experience Microsoft Teams integrations CRM platform integrations IT Service Management platform integrations Experience developing AI-powered employee assistants and service desk automation solutions What's on Offer ...

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role … will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing ...

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role … will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love … hear from you. Main responsibilities: Omnichannel Support & Technical Resolution : Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary £38,000–£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead … delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management ...

Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary: £38,000-£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead … delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management ...