176 to 200 of 286 Service Management Jobs in the UK excluding London

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing … skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony ...

ensuring high-quality governance and successful project delivery. What You'll Be Doing Governance & Risk: Setting up and maintaining governance structures for Risk, Change Management, and RAID logs. Project Support: Working closely with Project Managers to ensure reporting deadlines are met and documentation accurately reflects project status. Financial Oversight … Clearance (Non-Negotiable). PMO Expertise: Deep knowledge of PMO roles and responsibilities with the ability to coach and support a wider team. Change Management: Proven experience in Change Management and the end-to-end project delivery lifecycle. Technical Proficiency: Advanced skills in Microsoft Excel and PowerPoint. Knowledge ...

Basis and SAP HANA administration support Support SAP HANA database operations , including monitoring, basic tuning, and troubleshooting Assist with system patching, updates, and transport management across SAP environments Support system security , including user administration, roles/authorisations (with guidance), and compliance requirements Monitor system performance, capacity, and availability, escalating … issues where appropriate Support backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience Requirements Around 24 years experience ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week ...

have a genuine interest in technology, wed love to hear from you. Youll provide frontline support to colleagues across the business, delivering excellent customer service while helping resolve day-to-day technology issues. This role is ideal for someone who is proactive, eager to learn, and enjoys working … Saga Academy, our bespoke learning platform Main Responsibilities Provide first-line IT support to colleagues via phone, webchat, and ticketing systems Deliver excellent customer service and maintain a positive user experience Log, manage, and resolve support tickets within agreed SLAs Troubleshoot hardware, software, and application issues, escalating where necessary ...

reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload … management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

analysis and implementing permanent solutions Leadfirewallconfiguration, securityimprovementsand network resilience initiatives Design, review and document high- and low-level network designs to support projects and service development Ensure all network changes follow ITIL processes including incident, problem and change management Support disaster recovery planning,testingand business continuity arrangements Collaborate … with architects, securityteamsand third-party suppliers Mentor colleagues and contribute to continual service improvement Participate in an out-of-hours support rota and travel across Berkshire sites asrequired About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding ...

Doing Network & Infrastructure Monitoring Monitor server and network performance across the IT estate Set up and maintain monitoring solutions to support proactive IT service management Analyse network performance and implement corrective actions to resolve issues and improve reliability Monitor and maintain network servers, including supporting upgrades and improvements … maintain network performance metrics and reporting Keep up to date with emerging technologies and identify opportunities for improvement across the infrastructure estate IT Support & Service Delivery Support the Service Desk with the investigation and resolution of performance-related issues Provide network support and troubleshoot connectivity problems across sites ...

Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote … Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft ...

Managing and improving cloud platforms, SaaS tools, and network environments Leading troubleshooting and incident response for complex technical issues Overseeing onboarding/offboarding, device management, and access controls Driving automation and reducing manual processes Improving IT processes, documentation, and service quality Partnering with the business to deliver practical … experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting Kandji (Iru) knowledge or similar MDM Proven experience managing cloud-based platforms such as Google Workspace and Okta Strong networking ...

Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex … issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly, and professional communication to users of varying technical ability Documenting steps taken to resolve issues, contributing ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best … security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands ...

systems, and associated services. The role also includes elements of Audio Visual (AV) support. The post holder will primarily be responsible for operating the service desk processes, analysing incidents and requests, prioritising responses and taking them through to resolution either by direct action, escalation to colleagues … other departments and/or facilitating assistance from 3rd party service providers. The postholder will be expected to work from the College s premises. The option to work some days from home may be possible subject to operational needs and line manager approval. About You At least two full ...

enhancing scripts to automate routine tasks and improve efficiency Contributing to resilient infrastructure design, including clustering and high-availability solutions Following established IT service management practices (incident, change, and problem management) Partnering with internal teams to deliver upgrades, enhancements, and infrastructure projects What We’re Looking ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … Digital Channels Service Management team, where you'll support a diverse portfolio of service... WKCL1_UKTJ ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … xxuwjjq Digital Channels Service Management team, where you'll support a diverse portfolio of service... Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an innovative IT Service Manager ready to deliver high-quality services in a fast-paced and demanding environment? Join … xxuwjjq Digital Channels Service Management team, where you'll support a diverse portfolio of service... Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. ...

compute & storage) technologies, including VMware and Horizon VDI. Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. Conduct readiness assessments for new releases, ensuring smooth deployment. Maintain comprehensive documentation such as Work Instructions and Patching Schedules. Manage lifecycle … supported products, ensuring they remain supported and up-to-date. Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: Extensive ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLAs Escalate issues as appropriate in accordance ...

Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management ...