176 to 200 of 413 Service Management Jobs in the UK excluding London

onsite/week Duration: 6 months contract initially Rate: £510 per day (PAYE through Umbrella) Role Description: We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment. The successful candidate will … possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep ...

About the Client Our client is an established managed service provider committed to delivering robust, high-performance IT solutions and security-focused support. Grounded in continuous improvement and excellent service standards, they foster a collaborative workplace where technical growth, quality assurance, and candidate development are highly valued. … Responsibilities Team Leadership & Supervision Lead and coordinate a team of service desk technicians to ensure incidents and service requests are logged, prioritised, and resolved promptly. Provide ongoing mentorship, guidance, and training to junior team members. Act as the primary escalation point for high-priority or complex technical issues. ...

Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am – 5:30pm We're looking for an organised, proactive and customer-focused Service Desk Coordinator to join … opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same ...

Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations … lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service ...

support daily operations and tasks. Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures. Use our service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond … issues, using our event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin … fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JU Security Clearance: Active SC Clearance (Essential) Duration: ASAP - 31 October 2026 Working Hours: Monday ...

Acceptance Testing activities to ensure applications and services are fully operationally ready before production deployment. You will work closely with delivery teams, infrastructure, DevOps, service management, and business stakeholders to validate operational readiness, identify operational risks, and provide confidence for successful production releases. Key Responsibilities Operational Acceptance Testing … disaster recovery testing Batch processing and restart validation Stability and soak testing Operational support procedures Security and access validation Environment verification Defect & Evidence Management Produce comprehensive operational test evidence. Record, prioritise, and manage operational defects. Support root cause analysis of production readiness issues. Coordinate retesting after fixes. Maintain ...

will cover enterprise applications, integrations, customer-facing systems, platforms and associated infrastructure, with a strong emphasis on proactive monitoring, effective incident resolution and continual service improvement. You will work across a broad technology environment, identifying potential issues before they impact users, responding to operational incidents and helping ensure that … reliable, secure and capable of supporting business requirements. The position involves close collaboration with teams across Engineering, Platform, Integration, Product, Cybersecurity, Enterprise IT and Service Management. You will contribute to areas including incident response, change and release activities, operational governance, platform optimisation and service continuity. Key Responsibilities Provide ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

driving the continuous improvement of security monitoring, incident response and threat detection capabilities. The successful candidate will work across security operations, threat intelligence, incident management, stakeholder engagement and supplier management. The role is suited to an experienced SOC Manager, Security Operations Lead or senior Cyber Security Manager with … intrusion detection activities. Use threat intelligence, including OSINT and commercial intelligence, to identify emerging threats. Define cyber security metrics, KPIs and performance targets. Produce management reports on incidents, trends, risks and operational performance. Lead post-incident reviews and drive continuous service improvement. Manage relationships with MSSPs, vendors ...

Model Design and implement the Minimum Standard GenBI Release Model , including: readiness criteria go-live approval model scaling guardrails Embed release controls into playbooks Service & Incident Management Define and operationalise a GenBI service model , including: incident management fault reporting ownership across the 'BI as a Service' Lab, AI CoE and federated BI teams Ensure service processes are clear, consistent and actively used Standards & Governance Embedding Translate standards into practical delivery guidance (not just documentation) Integrate into: GenBI Playbook onboarding and rollout models Drive adoption of standards across AI CoE, business domains and federated teams ...

drive meaningful improvements in healthcare? Join Elysium Healthcare as an Incident Reporting Administrator and play a key role in supporting and improving our incident management and patient safety reporting systems. In this rewarding role, you will be responsible for supporting the development, maintenance and continuous improvement of Elysium … Incident Management System (IMS), ensuring it enables the safe, effective and compliant management of patient safety events. Working closely with clinical teams, governance leads, IT colleagues and external stakeholders, you will help ensure the system aligns with operational requirements and national healthcare frameworks, including PSIRF, LFPSE and MHSDS. ...

Product Lead – CAFM Reactive Helpdesk/Field Service Management (FSM) Full-time | Permanent | Office Based – Wakefield £35,000 - £55,000 dep on experience Are you a Product leader who's just as comfortable running a requirements workshop with a facilities manager as you are reviewing a sprint backlog … with a fast-growing B2B SaaS business to find a Product Lead to own their CAFM Reactive Helpdesk product — complete with an integrated Field Service Management (FSM) mobile platform. This is a genuinely hands-on, leadership role sitting at the intersection of Product Management, Business Analysis ...

training and act as the go-to SAP subject matter expert. Work with stakeholders to identify and implement process improvements. Support incident, change, and service management activities. Collaborate with Finance, Manufacturing, Supply Chain, and IT teams. Essential Experience Strong SAP R/3 experience, particularly FI/… integration with PP, MM, and SD modules. SAP experience within manufacturing and supply chain environments. Proven experience analysing GPD issues. Strong stakeholder management, problem-solving, and communication skills. Relevant Finance qualifications. Due to the security requirements and nature of this role, applications can only be considered from British nationals ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

applications including Jira, Confluence, Bitbucket, and Bamboo . Upgrading, migrating, and consolidating Atlassian instances . Performing technical assessments and health checks . Configuring Jira Service Management, including queues, SLAs, and automation . Developing integrations via API and Scripting for CI/CD automation . Collaborating with stakeholders … . Atlassian technical migration certifications and accreditation . Strong knowledge of Atlassian administration, including Jira and Confluence . Experience with Bitbucket, Bamboo, and Jira Service Management configuration . API, Scripting, and CI/CD automation skills . Ability to communicate effectively across all levels of the organisation . ...

Market rate (Umbrella only) Clearance Required: BPPS Duration: 6 months Location: Manchester or Inverness, 5 days onsite We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment. The successful candidate will … possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep ...

Business Account Executive MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executives to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...

Service Desk Analyst Location: Norwich Contract Type: Temporary Hourly Rate: £17.21 p/h, paid to Umbrella Contract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk Analyst … contribute to a customer-focused environment while providing essential IT support. Key Responsibilities: Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical and corporate customers. Collaborate effectively with the Service Desk team to act as an interface between ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990 Full time hours on a temporarybasis Key Responsibilities ICT Service Delivery Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose. Monitor and improve service performance against agreed … SLAs, KPIs, and customer satisfaction measures. Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security. Drive service excellence through continuous improvement initiatives and best practice service management. Leadership and Management Provide day-to-day leadership across ICT operational teams. Support ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...