126 to 150 of 918 Service Management Jobs in the UK excluding London

IT. You will manage stakeholder demand, oversee the contracted engineering team and partner with ServiceNow, SIAM and ITSM teams to deliver insights into Operations management and govern the Global Service Management data product. Please note that to be considered for this role you must have the right … this location. Responsibilities: Set the roadmap and governance for IT performance data and analytics, aligned with stakeholder demand and enterprise priorities. Own the Global Service Management data product, balancing data quality, access, compliance, platform efficiency, cost and business outcomes. Direct contracted data and reporting engineers; managing workload, capacity ...

title: Service Transition Lead Contract type: Fixed Term (24 Months) Location: Manchester Salary: Manchester £55,000 - £60,000 Working arrangements: Hybrid, with a minimum of 2 days per week in the office Support the successful transition of critical technology services that support millions of learners across the UK. This … stakeholders to influence how services are introduced, ensuring change is delivered successfully and sustainably across a complex technology landscape. If you're an experienced service transition professional looking to operate at a strategic level and shape best practice, this role offers both challenge and impact. You'll support ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate's vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient … relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this. Main duties ...

permanent opportunity for an experienced IT Support Technician to join our Glasgow office (hybrid working). You’ll provide high-quality technical support and service delivery across the organisation, ensuring incidents and service requests are resolved efficiently and in line with agreed service levels. The roleis responsible … forsupporting end users,maintainingIT systems and services, contributing to service management processes, and driving a positive customer experience through effective communication, problem-solving, and continuous improvement. As the IT Support Technician you will collaborate with wider IT teams,maintainaccuratedocumentation, and help ensure the reliability, availability, and security ...

Contract Project Manager Leeds £500-600 for a Financial Services client delivering a high-impact programme: migrating an end-user estate from one Managed Service Provider (MSP) to another. This is a highly controlled transition within a regulated market , where governance, auditability and risk management are just … important as delivery speed. You’ll own the end-to-end plan and execution across people, process and technology—ensuring a clean service handover, stable operations, and strong stakeholder confidence throughout the migration. What you’ll be doing This is a delivery-focused contract role with heavy governance ...

experienced Transition Project Manager to lead the successful transition of a large-scale operational technology programme from project delivery into business-as-usual (BAU) service operations. This is a critical role responsible for planning, coordinating and delivering all transition activities, ensuring operational readiness across service management, engineering … functions and customer operations. Working with both project delivery and operational teams, you will ensure all contractual, technical and operational obligations are met before service acceptance. You will manage multiple stakeholders, coordinate transition plans, mitigate risks and ensure a seamless handover with minimal operational disruption. Key Responsibilities Lead ...

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive … platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self-service, knowledge management ...

Excellence Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable … shape a culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support ...

Title: Service Delivery Lead Salary: £29,650 - £37,000 per annum Hours per week: 35 hours Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from … existing right to both live, and to work in the UK. Closing date: 11 November 2026 About the role We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality ...

speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Service Enablement Coordinator is responsible for ensuring that all Service Desk coworkers are trained to the same level in terms of undertaking activities within … with internal and external stakeholders. The role will also work closely with the Learning and Development team to assist in the delivery of non-Service Desk specific training. What you will do Provide training and coaching to Service Desk coworkers on providing excellent customer service Provide training ...

solutions that truly matter. About the Role We are looking for an experienced Workday Technical AMS Lead – Financials to lead technical application support, integration management and enhancement delivery for Workday Financials clients. You will take ownership of the technical Application Managed Services (AMS) function, ensuring integrations, reporting, security … related technical components operate reliably and efficiently. You will manage incidents and problems, deliver enhancements, maintain service levels and work closely with finance, IT and third-party stakeholders. The ideal candidate will combine strong hands-on Workday technical expertise with experience in AMS or post-go-live support, service ...

OCCC acts as a central point of coordination across infrastructure, networks, cloud, applications and security services. You'll help maintain a clear picture of service health, ensuring alerts are investigated, incidents are managed appropriately and important information is communicated to the right people. This is a varied operational role … past five years. Unfortunately, we are unable to consider dual nationals for this position. What you’ll be doing Monitoring and event management Monitor IT infrastructure, networks, cloud platforms, applications and security services using a range of monitoring tools. Investigate and validate alerts, identifying potential issues before they develop ...

specialist technical leadership and strategic advice across a broad range of technology areas, including networks, regional data centres, cybersecurity, cloud architecture, virtualised environments, identity management, infrastructure, data migration and healthcare interoperability. You will lead technical workstreams, develop innovative solutions, manage complex technical change and work collaboratively with internal … integration. Produce detailed technical documentation, reports, business cases and project plans. Provide specialist technical advice and guidance to programme teams and third‐party stakeholders. Service Management & Governance Monitor supplier performance and ensure services meet agreed service levels, quality standards and performance indicators. Manage technical changes, upgrades ...

Global IT, manage stakeholder demand, and collaborate with various teams to deliver actionable insights for operations management. This role also involves governing the Global Service Management data product and ensuring alignment with enterprise priorities. Responsibilities: Develop and implement a roadmap and governance framework for IT performance data … analytics, ensuring alignment with stakeholder needs and organizational goals. Manage the Global Service Management data product, focusing on data quality, access, compliance, platform efficiency, cost-effectiveness, and business outcomes. Supervise contracted data and reporting engineers, overseeing workload capacity, delivery quality, and supplier accountability. Establish a transparent process ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

updates and reporting. Own and lead the Quality Assurance governance process and ensure full compliance for CIRO projects, including any Global Assurance requirements. Provide service management of technology demand, including translation of business requirements into deliverable initiatives and prioritisation and coordination of infrastructure provisioning activities to support strategic … maintain effective stakeholder relationships across business, technology, GTH, third-party suppliers and external partners to ensure alignment and successful delivery of change. Provide effective service management oversight, ensuring delivered solutions transition smoothly into live service, with agreed support models, operational readiness and service performance measures ...

seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact … efficiency and improve customer outcomes. Key Responsibilities Business Analysis & Stakeholder Engagement Lead discovery workshops, requirements gathering sessions, and stakeholder interviews. Work closely with customer service teams, business users, and product owners to understand operational needs and pain points. Translate business requirements into detailed functional specifications, user stories, process maps ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

operations. **What you will do as a Senior Platform Engineer*** Operate, maintain and support secure cross-domain gateway services across highly controlled environments.* Monitor service health, investigate issues and support incident, problem and change activity in line with agreed service processes.* Maintain secure configurations, transfer policies, rule sets … supporting documentation.* Support patching, upgrades, vulnerability remediation and service continuity activities.* Troubleshoot gateway, platform, network and data transfer issues across security boundaries.* Produce and maintain operational documentation, including build records, support guides, runbooks and configuration baselines.* Work with security, service management, engineering and customer stakeholders to ensure ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. The role would suit an experienced technical operations professional who is comfortable … working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. You will ...

them with the search for a Operations Manager. We are seeking an experienced Operations Manager to take ownership of the day-to-day operation, service management and continuous improvement of a large-scale PLM/Dassault Systèmes 3DEXPERIENCE platform. This is a specialist role requiring hands‐on experience … availability and reliability of a large-scale PLM/3DEXPERIENCE platform. Lead internal teams, delivery partners and suppliers to deliver high-quality, ITIL-aligned service management, including incident, problem, change and service performance management. Own platform resilience, monitoring, backup and recovery, ensuring operational risks and service ...