126 to 150 of 794 Service Management Jobs in the UK excluding London

SIAM Problem Analyst is accountable for identifying, analysing, and managing problems across a complex multi-supplier environment to reduce the impact and recurrence of service disruptions.The role is outcome-focused, ensuring that underlying causes of incidents are investigated and addressed through effective supplier governance, collaboration, and service integration. … Problem Analyst will drive root cause analysis, coordinate permanent resolutions, and maintain oversight of problem records while ensuring suppliers meet their problem management obligations and performance commitments. Through proactive trend analysis, continual improvement, and data-driven insights, the role contributes to improved service stability, reduced incident volumes, enhanced ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand ...

Availability Analyst - Manchester £40-42,000 + Benefits SIAM Availability Analyst you will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. Your role Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability … resilience requirements. Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement. Drive proactive initiatives to reduce service downtime and improve service resilience. Work with suppliers to investigate availability issues and implement corrective and preventative actions. Manage availability governance, reviews, risk management ...

Tues/Wed/Thurs SALARY/BENEFITS: £45,000-£50,000 depending on experience. On-Call Payments, NHS Top-Up Healthcare, Death in Service Cover, Enhanced Pension Contributions, 25 days Annual Leave + Bank Hols (increasing with service), Volunteering Allowance, Enhanced Sick Pay and more. MAIN RESPONSIBILITIES … delivery of high-quality services to both clients and internal users. This is a hands-on player-manager role, combining people leadership, client relationship management and service ownership with active involvement in day-to-day support activities, including ticket triage, incident management and technical escalations. The role ...

Infrastrucutre Engineer to join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

Developer, you will work closely with stakeholders across IT and the wider business to design, develop, configure, and maintain solutions that support operational excellence, service management, strategic portfolio management, and platform governance. The role will be responsible for developing and supporting solutions across the ServiceNow platform, with … particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements, follows ServiceNow best ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter ...

Team within Technology Services at our Bradford based office. You will provide professional and comprehensive analysis to support to the wider Major Incident & Problem Management processes resulting in minimised risk and impact to the business. This is a hybrid role with working from home and time in our Bradford … role As Incident & Problem Analyst , you will – Identify potential problems by constantly reviewing support requests and performing trend analysis Support the Incident & Problem Management strategy to ensure that Incident & Problem Management processes continue to support the business and align to best practices. Ensure records are kept ...

Service Design & Transition Specialist – Contract (6–12 Months) Location: UK (Remote with regular on-site travel) Contract: Initial 6–12 Months Start: Immediate We’re looking for an experienced Service Design & Transition Specialist to support a key client on an exciting contract assignment. This role offers the opportunity … lead the transition of a critical project into Business-as-Usual (BAU) support while designing a repeatable Service Design & Transition framework that will support future programmes across the organisation. What You’ll Be Doing Lead the successful transition of a live project into BAU support. Review current IT service ...

Service Desk & Support Manager London Hybrid (4 DPW for 6 months, then 3 DPW in office) Salary starts at £70,000 Benefits include : 28 days' holiday, a 10% pension up to a cap, breakfast and lunch when working in the office and a comprehensive suite of company benefits. VIQU … partnered with a leading financial services organisation who are seeking a Service Desk & Support Manager to lead and develop its internal IT Support function. This is a key leadership focused on transforming an established, technically capable Service Desk, improving how the team operates and creating a more structured ...

Service Desk & Support Manager London – Hybrid (4 DPW for 6 months, then 3 DPW in office) Salary starts at £70,000 Benefits include : 28 days' holiday, a 10% pension up to a cap, breakfast and lunch when working in the office and a comprehensive suite of company benefits. VIQU … partnered with a leading financial services organisation who are seeking a Service Desk & Support Manager to lead and develop its internal IT Support function. This is a key leadership focused on transforming an established, technically capable Service Desk, improving how the team operates and creating a more structured ...

MACS is a leading provider of digital asset and facilities management solutions across the UK and Ireland. We help organisations transform the management of their assets, workplaces, facilities and infrastructure through IBM Maximo Application Suite (MAS), TRIRIGA, MREF and associated services. As our support services capability continues … strategic and operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing ...

leading Banking client are looking for a talented and motivated individual to take responsibility for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions. This … newly created role in a growing area of the business. A brilliant opportunity! Job Responsibilities Owning the end-to-end service outcome across multiple suppliers and service providers. Driving cross-supplier collaboration, issue resolution and service improvement activities. Holding suppliers accountable for service performance and service ...

build and operate are API-led, efficient, robust and secure. You will work closely with business stakeholders, solution architects, data architects, cyber security, service management, suppliers and the ICoE to translate business requirements into clear integration specifications, technically assure delivered integrations, prioritise new integration requests and ensure integrations … architect for adherence to the approved SZC integration strategy and for any deviations, agreed and captured with supporting rationale within the integration strategy Integration Service & Delivery Oversee the Integration Centre of Excellence (ICoE) delivery lifecycle from early engagement through to requirements capture, estimation, design, build, test, production implementation ...

SIAM Capacity Analyst - Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex … across multiple suppliers. Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity ...

display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous ...

awards across a range of industries. Who Are CSL Looking For? CSL are looking for an experienced customer relationship/account manager to lead service delivery across their largest customer accounts. The successful candidate will act as the primary point of contact for key stakeholders, ensuring outstanding customer satisfaction … closely with cross‐functional teams, proficient with the Microsoft Office Suite and CRM tools, and confident preparing reports and executive‐ready updates. Knowledge of service management best practices—ideally supported by ITIL certification—will help you safeguard service quality and unlock growth for CSL and its customers. ...

Service Analyst Location: Dunstable - Hybrid, 3 days office/2 days home Duration: 2 months initial contract Pay Rate: £250 Per Day Inside IR35 The Role I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their … biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like … hear from you: Software Asset Manager, SAM Manager, ITAM Manager, Software Licensing Manager, Software Licence Manager, Software Asset Management Specialist, IT Asset Management Specialist, Software Compliance Manager Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days paid holiday plus UK public ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including ...

with security, regulatory, and organizational requirements. Participate in security reviews, audits, and compliance assessments. Develop platform standards for configuration, customization, and release management. Stakeholder Management Partner with business leaders, product owners, and project managers to define solution strategies. Communicate technical concepts effectively to both technical and non-technical audiences. … transformation programs. Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

proactive Technical Project Manager to join our Digital Sensitivity Review team. This position is ideal for someone with a solid understanding of project management with strong technical awareness. You will bridge the gap between business stakeholders and engineering teams, ensuring projects are delivered on time, within budget … required quality. You will work closely with government department customers, data scientists and software developers together with the rest of the Project Management team. The ability to talk and engage with stakeholders at all levels, both technical and non-technical is important. Digital Sensitivity Review The Digital Sensitivity Review ...