126 to 150 of 373 Service Management Jobs in the UK excluding London

recommendations to support decision-making, investment planning, and risk management. Translate customer needs into product requirements, identifying opportunities for new capabilities, enhancements, and service improvements. Work closely with technical teams to ensure solutions are fit for purpose and aligned with strategic objectives. Lead supplier engagement and relationship management, ensuring critical service providers deliver against agreed performance, compliance, and commercial objectives. Establish and maintain effective supplier governance frameworks, proactively managing performance, risks, issues, and dependencies. Collaborate with Procurement teams throughout the supplier lifecycle, including onboarding, contract management, renewals, performance assurance, and commercial alignment. Operate within established ...

manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact in the following ways … Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role focused on shaping … assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Associate Consultant ServiceNow Newbury location, Farnborough location. Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure … regulated environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation ...

required) Duration: Until 27th Dec 2026 Rate: 87.16 p/h (Umbrella) IR35: Inside Clearance: SC clearance, UK eyes only Overview The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Responsibilities: Change Management Process Oversight: Manage the end-to-end IT change management process, ensuring that changes are properly ...

days home) £65,000 - £70,000 + Benefits Are you an IT Operations professional who enjoys combining technical expertise with stakeholder, supplier and service management? We are recruiting for an IT Operations Manager to join a successful international healthcare business. This is a key role within a small … services across the organisation. Working closely with the Technology Director, you will take ownership of day-to-day technology operations, supplier relationships and service performance, helping to ensure the business has the reliable, secure and scalable IT environment it needs to support continued growth. The role offers a blend ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

across a cluster, not just a single environment Cloud-first technology stack – heavily invested in Google Workspace and Microsoft 365 Real ownership – shape infrastructure, service delivery, and future roadmap for your schools within a bigger group. Leadership opportunity – mentor and develop on-site technical teams in each site. Continuous … delivery of IT services across multiple sites , ensuring systems are robust, secure, and aligned with organisational needs. Key areas of impact: Service Delivery & Operations Oversee day-to-day IT operations, support services, and infrastructure performance Act as an escalation point for complex technical issues Ensure consistent, high-quality ...

Line Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 45k Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire & security, facilities management, HVAC, medical devices, and MoD/defence supply … line/engineering will need if an issue needs escalating (steps to reproduce, screenshots, affected users, error messages). Perform basic checks across Service Centre, REA, and RCA applications to confirm whether an issue is user error, configuration, or a genuine defect. Escalate unresolved or complex issues ...

will take ownership of customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer experience. Benefits & Package for an Executive Resolutions Specialist: Salary : 29,000 - 33,000 per annum Hours: Monday - Friday … Resolutions Specialist: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions ...

will take ownership of buisness customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer experience. This is a Business to Business Complaints role. Benefits & Package for an Complaints Handler: Salary … Complaints Handler: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions ...

enterprise platforms, customer-facing technologies, and supporting infrastructure are effectively monitored, maintained, and supported. The focus is on proactively identifying issues, improving reliability, minimising service disruption, and maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational … excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. Monitor system health, availability, and performance using monitoring, alerting, and observability tools. Analyse, troubleshoot, and resolve incidents affecting services and platforms. Perform ...

technical support to ensure the smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user … senior engineers or third-party vendors where required. Maintain accurate and up-to-date documentation of incidents, solutions, and system configurations. Contribute to service improvement initiatives, automation opportunities, and knowledge base development. Support IT projects and infrastructure changes as required. Job Requirements: Experience in IT support roles, providing both ...

facilities, and critical infrastructure to ensure high availability and operational resilience. Administered and supported Active Directory, Remote Desktop Services (RDS), Azure AD, and identity management solutions, including MFA and federation technologies. Developed and maintained PowerShell automation scripts for provisioning, configuration management, reporting, and operational efficiency. Supported Windows Server … VMware, and Hyper-V environments, ensuring stable and secure infrastructure services. Managed enterprise patching and endpoint management using MECM/SCCM, Intune, and WSUS. Administered cloud access and identity platforms, maintaining secure authentication and access controls across hybrid environments. Coordinated with internal teams, third-party suppliers, and stakeholders ...

King's Service Centre are offering a fantastic opportunity to join their Service Desk team as an IT Apprentice. This is an excellent opportunity to develop new skills. Role It is King's Service Centre's mission to support and deliver innovation and excellence to King … College London, working towards our Vision 2029. As a member of the Service Desk team, you will provide the highest standard of first line support for IT services to staff and students at King's College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving ...

services and project outcomes. Work in close partnership with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

Your new role My client is seeking a proactive and scheduled administrator to join their busy service team. This is an excellent opportunity for an organised individual who thrives in a fast-paced environment and enjoys delivering outstanding customer service.Working closely with the Service Desk Manager and wider … business teams, you will play a key role in ensuring the smooth coordination of engineers, effective management of customer enquiries, and delivery of high-quality aftercare support. You will be one of the first points of contact for customers, helping to ensure service levels and contractual obligations ...

making a positive difference to colleagues day to day digital experience? Were looking for an Associate End User Computing Engineer to join our Digital Service Desk team. In this role, youll provide support to colleagues, resolving incidents and service requests across a range of technologies. Youll support users … face to face, ensuring every interaction is professional, clear, and customer focused. Youll play an important role in delivering a high quality support service of incidents and requests, recording accurate diagnostic information, and working collaboratively with colleagues and escalation teams when needed. Youll help ensure issues are resolved efficiently ...

Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational … performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer service reviews and performance discussions Working closely with service desk, technical and project teams Using service ...

support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting … capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance. Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution ...

building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle … Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity ...

strong pipeline within the ITSM and MSP ecosystem. You’ll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle, this … Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity ...

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays … option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street ...