226 to 250 of 286 Service Management Jobs in the UK excluding London

defined standards. Desirable Experience with orchestration tools or data platforms. Exposure to DevOps practices and automation. Experience in secure or regulated environments. Familiarity with service management tools (e.g. Jira, Confluence). ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow ...

Assist with server maintenance, system upgrades, and infrastructure improvements. Work closely with 1st Line engineers to reduce repeat issues and improve documentation. Use IT service management tools (N-Sight, Take Control, TeamViewer, MSP Manager) to log and manage tickets accurately. Document solutions clearly and contribute to internal knowledge ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house … support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...

versions 7/8/9) * Ensuring system stability, security, and compliance in a secure, air-gapped environment * Following strict change, incident, and problem management protocols * Performing system patching, upgrades, and monitoring to maintain optimal performance * Contributing to the development and improvement of Standard Operating Procedures (SOPs) * Collaborating with … Active eDV clearance * Proven experience as a RHEL System Administrator * Strong knowledge of x86 server architecture * Familiarity with ITIL-based processes (change, incident, problem management) * Experience working within air-gapped or highly secure environments * Proficiency in patching, upgrades, and system monitoring * Ability to follow and enhance SOPs Desirable skills ...

support to the business, responding to queries and issues via phone and email. Assist the Acturis Support Lead in delivering a high-quality support service aligned to business priorities and SLAs. Liaise with third-party suppliers, including Acturis, to ensure incidents, defects, and change requests are progressed and resolved … these into the Acturis change and governance process. Principal Accountabilities Timely and accurate resolution of Acturis-related business queries and issues. Adherence to agreed service levels and operational priorities. Compliance with Acturis Change Board controls, governance, and documentation standards. High levels of accuracy and attention to detail, with minimal ...

that enables key projects to be initiated and actively managed Working with key stakeholders to understand inflight and emerging changes The day to day management of key programmes being the ‘voice of the business’ into them Monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely … Operating within and assist in maturing the Change Minimum Standards Understanding the inflight and upcoming changes in key business area(s) Day to day management of the programme(s) Being the voice of business into the programme(s) Plan and design ‘outcome focused’ programmes, monitoring progress against agreed parameters ...

that enables key projects to be initiated and actively managed Working with key stakeholders to understand inflight and emerging changes The day to day management of key programmes being the ‘voice of the business’ into them Monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely … Operating within and assist in maturing the Change Minimum Standards Understanding the inflight and upcoming changes in key business area(s) Day to day management of the programme(s) Being the voice of business into the programme(s) Plan and design ‘outcome focused’ programmes, monitoring progress against agreed parameters ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your … have experience with:- Deep ServiceNow expertise Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing The successful candidate will be based in our Knutsford or Manchester ...

approach to operational improvement, automation, and incident reduction. Essential Skills/Requirements Strong Linux administration and troubleshooting skills (process, networking basics, logs, package/service management). Solid understanding of server hardware and peripherals (disks, RAID/HBA, NICs, firmware) and how failures present at OS level. Experience … with out-of-band management/lights-out technologies (e.g., iDRAC, iLO, IPMI/Redfish) for remote troubleshooting and recovery. Proven ability to own incidents end-to-end: triage, identify mitigations/workarounds, coordinate with L3/engineering, communicate status, and drive to resolution. Understanding of SRE operational practices ...

approach to operational improvement, automation, and incident reduction. Essential Skills/Requirements Strong Linux administration and troubleshooting skills (process, networking basics, logs, package/service management). Solid understanding of server hardware and peripherals (disks, RAID/HBA, NICs, firmware) and how failures present at OS level. Experience … with out-of-band management/lights-out technologies (e.g., iDRAC, iLO, IPMI/Redfish) for remote troubleshooting and recovery. Proven ability to own incidents end-to-end: triage, identify mitigations/workarounds, coordinate with L3/engineering, communicate status, and drive to resolution. Understanding of SRE operational practices ...

approach to operational improvement, automation, and incident reduction. Essential Skills/Requirements Strong Linux administration and troubleshooting skills (process, networking basics, logs, package/service management). Solid understanding of server hardware and peripherals (disks, RAID/HBA, NICs, firmware) and how failures present at OS level. Experience … with out-of-band management/lights-out technologies (e.g., iDRAC, iLO, IPMI/Redfish) for remote troubleshooting and recovery. Proven ability to own incidents end-to-end: triage, identify mitigations/workarounds, coordinate with L3/engineering, communicate status, and drive to resolution. Understanding of SRE operational practices ...

working across operating systems (macOS, Windows, Linux). Experience supporting a global developer population and working within a ticketing/ITSM platform (ServiceNow, Jira Service Management, or similar). Please apply ASAP to find out more. ...

defined standards. Desirable Experience with orchestration tools or data platforms. Exposure to DevOps practices and automation. Experience in secure or regulated environments. Familiarity with service management tools (e.g. Jira, Confluence). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation ...

looking for an Automation Software Engineer with strong Power Automate experience, supported by .NET and scripting, to deliver and mature automation across IT service management and operational workflows. Contract: 6 months Rate: £650/day (Inside IR35) Location: London (weekly for first 2 weeks, then monthly) What ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...

Perks and Employee Assistance Program. Overview Are you an experienced Security Maintenance Engineer looking to join a company that values quality, professionalism, and customer service? We are seeking a motivated and customer-focused engineer to join our growing team in the West Midlands. This is an excellent opportunity … someone with CCTV and security systems knowledge who takes pride in delivering exceptional service and building strong client relationships. You will be working across a variety of security systems and environments, supported with ongoing training and development to help you continue progressing your career. Key Responsibilities Carry out planned ...