226 to 250 of 370 Service Management Jobs in the UK excluding London

escalation point for complex application and infrastructure issues. Provide technical support via phone, email and onsite assistance. Mentor and support junior Service Desk team members. Manage and resolve incidents, service requests and user issues efficiently. Maintain technical documentation and contribute to the firm's knowledge base. Liaise with … ensure timely resolution of support tickets. Support business-critical applications, telephony systems and core IT services. About You Previous experience in a busy IT Service Desk or Support environment. Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365. Experience supporting virtualised and hybrid ...

/2 days remote - up to 42.5K If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment. You'll provide Level … multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training. Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA Log, update ...

Helpdesk Support Specialist will be the first point of contact for IT-related inquiries and will ensure a high level of customer service and problem resolution for all IT-related requests. Responsibilities: Helpdesk Support: Receive and respond to IT-related inquiries from end-users through various communication channels (phone … software issues for computer systems, printers, mobile devices, and other peripherals. Provide technical assistance for software applications and recommend solutions to resolve problems. Incident Management: Log and track all support incidents and service requests using the IT ticketing system. Prioritize and manage multiple support requests to ensure timely ...

Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Diagnose and resolve technical issues, with … strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service ...

Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software ...

Your new companyA well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your … roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will be responsible for defining ...

secure and resilient infrastructure environments. Working as part of a wider Digital Services team, this role will focus on network operations, infrastructure projects, and service improvements across a complex hybrid environment. This is a hands-on position combining BAU support and project delivery, with the opportunity to contribute … implementing preventative improvements Support network design, planning, testing, and implementation of infrastructure changes and projects Monitor network performance, availability, and capacity to ensure reliable service delivery Collaborate with internal teams, suppliers, and stakeholders to deliver high-quality digital services Contribute to infrastructure lifecycle management, continuous improvement, and service ...

range of technologies, receive ongoing training and development, and play an important role in keeping our business connected and productive. As part of our Service Desk team, you'll be the first point of contact for around 1,000 users, many of whom work remotely. You'll help colleagues … connectivity, network patching and basic network troubleshooting Supporting thin client devices and Azure virtual environments Working with third-party suppliers to resolve software and service issues Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services Maintaining accurate records within our IT Service Management ...

with a global business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business is seeking … capable and customer-focused support professional who thrives in a fast-paced environment and enjoys combining hands-on troubleshooting expertise with excellent communication and service delivery skills. Your Roles & Responsibilities: While in this position your duties will include, but are not limited to: Providing first and second line technical ...

support for the Official PNL application across all EMEA locations during business hours and on-call rotation. Diagnose, troubleshoot and resolve incidents/service requests; own their end-to-end closure and post-mortem reporting. Application Migration Migration of application from one platform to another. Acquiring new servers, licenses … software for smoother operations. Validate connectivity, performance and security controls. Submit, review and approve firewall rule changes required for new servers or services. Obsolescence Management Maintain an up-to-date inventory of all hardware/software assets supporting the PNL environment. Develop and execute a de-commissioning roadmap ...

upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across … remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities: Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities … monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working ...

Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council’s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities … monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council’s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working ...

Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing … skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony ...

Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 50K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire & security, facilities management, HVAC, medical devices, and MoD/defence supply chain … into the guts of a complex enterprise application. What Youll Be Doing : Own escalated tickets from 1st line support requiring deeper technical investigation across Service Centre, REA, and RCA. Write and run SQL Server queries against production and test databases to investigate data integrity issues, configuration problems, and reported ...

love to hear from you. Main duties of the job The Lead Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … tasks, including reviewing of new and emerging technologies, products, and tools, and bring these to the attention of the Data Product Centre. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the Data Engineering services that they use. ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding ...

systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service management and ticketing systems Audio-visual and classroom technology support Training Information Communications Technician Level 3 Training will take place at University Academy Holbeach Training will be 6-hours per week off the job and also on the job training There is potential for a permanent position after ...

transfer. Assist with the diagnosis and resolution of basic PC, printer, peripheral & software faults, including maintenance of software applications. Carry out any basic disk management on file servers and workstations, restoring data as necessary and operating specific back-up procedures. Assist with the implementation and maintenance of electronic mail … invoices, notify the appropriate person of any discrepancies. Record loans of IT equipment. Replace consumables and monitor usage in IT areas. IT resource and service management: Analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures. Keep up to date ...

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile ...

functional teams to ensure successful project delivery and business alignment. Oversee vendor relationships, ensuring delivery against agreed milestones, quality standards, and contracts. Support change management activities, including communications and training, to drive successful adoption of new solutions. What you'll need to succeed Reporting into the Head of Technology … projects, across infrastructure, applications, cloud and digital transformation Strong ability to manage multiple projects simultaneously while maintaining control over priorities and deadlines Excellent stakeholder management and communication skills, with experience engaging senior leadership Demonstrated experience working collaboratively with cross-functional teams to achieve shared outcomes Solid understanding of project ...

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers … regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents ...